We used their service to empty our septic tank and they did a great job. Arrived on time and very friendly.However, the septic system needs to be replaced and the septic repair division would not return phone calls over a three week period to even discuss trying to get on the schedule. I would have given them a one star except for the prompt and courteous service for initial visit. I understand that many businesses are backlogged due to the current situation but to not return phone calls for three weeks is not very professional.