I would absolutely recommend Nu-Look to anyone in need!! They are extremely professional and friendly! The staff kept in constant contact with me, calling me just about every day to let me know what was going on with my car. They helped to navigate the insurance so i did not have to worry about a thing. And best of all, the work looked AMAZING!!! Couldnt even tell something was broken. And they even did a little cleaning on the inside which was a nice extra touch. Would definitely use them again if needed

My vehicle took less time than anticipated to get fixed due to the extreme caring staff.It was well maintained.I was given timely updates as well.Staff took care of most of the things with the insurance and it was a worry free process.Friendly staff too.

Great people..... cant get over how they are so dedicated and caring they are to their clients. What a pleasure to have met them.

A day after my birthday I hit a deer with my Audi S5 and everything in the front needed replacement. Luckily it was all cosmetic. Nu-look used all OEM parts. A month later I got my car back. Gotta have patience for quality. I believe they are the best around the area. Paint looks great and it comes with a 5 yr warranty. Any concerns I had after they addressed it.

Great group of guys, that get the job right EVERYTIME...EXCELLENT!!!

My most recent experience had a few hiccups with miscommunication, but overall theyve done excellent work to repair my vehicle in a timely fashion. This is my third time needing them (thank you ice and deer) and Id continue to utilize their services again!

Very professional and helpful. I’ve taken my car here twice over the years for body work (insurance job), and they do an excellent job. Most recently, after a deer hit, they had my car a total of 8 business days. They communicate regularly about parts/progress/etc, take the time to do the job right, and give a good wash and detail when they’re done.

My mom was having an issue with a sun roof. They were very helpful, honest, and the price was extremely reasonable. They made sure we understood why the problem happen. How they fixed it and what we can do to prevent it from happening again. I truly appreciated the time they took to explain everything to both my mother and myself.

This place does awesome work. I unfortunately have been a return customer, and will continue to be as long as bodywork is needed. Highly recommend.

Never usually expect great customer service at places like this, not only was the service fantastic but the work on my car was done quickly and efficiently. Can’t speak about the price of the work since it was covered by insurance but if I need any work to any of my vehicles I’ll definitely be back!

They are the best Collision shop in our area. They truly car about you & your vehicles. Very professional, & friendly !!!!!

Called on a Monday for an estimate was giving Thursday morning appointment. Get there Thursday we do walk around take pictures. Told me there’s 2 cars ahead of me So Friday the next day of course I didn’t expect to hear from them but Monday rolls by I call at 2pm just to see if there’s any progress I was told by 5pm Monday or before 10am Tuesday... Tuesday no call nothing so I call back about same time and I’m told the estimator is gone for the day... sooo Wednesday rolls in and still nothing. If you’re too busy say that or if you’re not interested say that but atleast communicate... I’ve gotten super great professionalism from carstar on Conklin rd. That’s where I’ll be going thanks

Easily put FIVE STAR!!! from my first phone call the professionalism of Nu-Look , The quality of the work and the short amount of time it took them to finish a top notch job was great. My bettle bugsy looks AMAZING! I felt like I was picking up a new car . Thank you 😊

I had a little fender bender but youd never know it! Nu-Look Collision are experts in their industry! My car looks like new!!! Not only did they fix it...they also detailed the inside and brought my car back to that new car aroma!! They finished it ahead of schedule...and even gave me a ride to my office when I dropped it off! I would highly recommend Nu-Look Collision to everyone that needs their type of work!! AND...family owned...local...and all the staff was very friendly!!!

They did a great job and dealt with most of the insurance stuff to help it all go smoothly. My Jeep looks great and they even detailed it inside and out! Very happy with my experience.

Family based, excellent work. Local business that cares.

I find the quality of their work to be outstanding ❣ Its nice to have your Baby/Vehicle looks...back to before the accident. Plus their tow truck drivers are awesome. Youre in good hands with this company. 🤓

Great people helpful. caring . understanding .. Care about having your job don on time and in a timely manner. And quality work.....Reed Says Thanks For all... Blessings

I had a slight parking lot incident (ugly scuffed bumper and scuffed headlight) and being new to the area, I wasnt quite sure which body shop I should choose to repair my car. After reading reviews and getting a few estimates, I decided to go with Nu-Look.From the moment I walked in for my estimate, I was impressed with the friendly and professional nature of their shop. My main contact person, John, was very helpful, answered all of my questions and was timely in responding to emails, calls etc as well. They completed the work in the time frame promised and even completed my NYS inspection.In the past, I havent had the best of luck with body shops (had a bumper fall off after a week, poor paint jobs and the like) so I was a little nervous how my WRX would look and I couldnt be happier. The color was a perfect match and it is as if nothing ever happened to my car. Great service, great work and they just made an unpleasant experience a positive one.I hope to not need a shop going forward but I would highly recommend them to anyone in need. You may find cheaper shops out there but you get what you pay for.

Great people to work with. They went the extra mile to fix an issue with my fender. Highly recommend them.

Towing was quick. 1 hour price 👍

Took my car in a week ago after a wind storm messed it up and it looks better than it did and the staff was so nice gave a 5 but i give u guys 7in my eyes

Really friendly staff to work with. Had gone there to change my breaks and they were kind enough to fix couple of broken stuff in the car without taking any extra $$. Really good people to work with. Thanks.

Our staff goes above & beyond to try to make the entire repair/ mechanical process go as smoothly has possible. We will try every attempt to repair Accident related items for our customers. But sometimes if we can not relate the issue to the initial impact or damages caused by the accident our hands are tied by insurance on what they will cover/ pay for. Which in turn leads to negative reviews.

Disappointed all around. Choose to bring my car here, based on past experience, but regretting that decision now. My door window glass had to be replaced. They were unable to get the work done in the timeframe originally estimated. After they worked on the car there was an alert flashing on the dash that they ignored and gave me the keys back.When we brought the car back they werent able to determine what the alert was for. And told us to bring it to a dealer, where it was determined that the alert was caused by the work done at NuLook.That wasnt even the most upsetting part. We received really poor customer service. Repeatedly told that the issue could not possibly be their fault and than passing blame once it was determined that it was. Every conversation was borderline rude. We were treated like we were to blame as we spent HOURS trying to just get the car back in the way it was before we brought it in.

Totally dissatisfied, came back with several superficial scratches after taking it in for scratches. I expected so much more being referred by my insurance company. Right hand didnt know what the left was doing on many levels.

Ive always gone to Nu Look Collison and I know the people there they always do there best for you

EXCELLENT WORK , FRIENDLY STAFF , TOWING IS OUT OF THIS WORLD FAST AND COST EFFECTIVE .

Roger and his team do a fabulous job, wed never consider going anywhere else !

Always good to me.

Great work and quick....

I have a Nissan Pathfinder and was told the cost will be expensive. The woman I spoke with on the phone estimated a price of $10,000 to change the color of my car. I’ve never heard such prices before in my life😠!!Total ripoff, please go somewhere else.

Didnt find what I needed

Great service and staff