The internet is poor, the customer service is horrible. I canceled my service with this company returned all of the equipment customer service rep Sherry said need to be returned. 3 months later the company stole $300.00 from my account stating my new internet provider stole a peice of there equipment. Come to fimd out the serviceman who was suppose to come out to get a peice of equipment, that the customer support rep Sherry did not mention needed to be picked up, lied and stated that the equipment was no longer on the house. The company did not contact me letting me know that this equipment was not recovered and when calling in tje issue customer service rep Sherry is rude from the begining of the call to the time she hangs up on me. This company is the worst company I have ever had to deal with, they lie and cheat there custimers and do not admit to their wring doings to their customers!! My advice is to stay as far away from this company as possible, nothing but liars and theives!! The review does not even deserve 1 star they need negative stars for companies like this!! I aske to speak with a supervisor, Sherry stated they were not avaliable and would call me back. Been about a week and still no call, shows they dont care about their customers at all!!

This is what over 100$ a month gets you then when you call them they say they will call you back and never do I would avoid at all cost I have never received the speeds I pay for

I have been with this company since they took over USA digital. I avoid calling at all possible due to the fact that their customer service including tech support is not the greatest. The service it self is good unless the wind is bad but that is understandable. Please work on customer service, it’s very frustrating to be treated like I’m wasting their time!

Good pricing and good speeds for the price. However, there are a few issues that should be noted. First, it can be difficult to get call backs or responses to questions when issues arise. Second, towers can occasionally become overloaded causing latency and bandwidth problems. WispWest has worked to correct those issues when they arise and the service works reliably most of the time. Its worth giving them a shot if you are able to receive service and want speeds that can be hard to find in many areas of Montana.

Great company to work with. Calls answered immediately, usually by someone you have come to know. Excellent customer service. Great rates and rate options. Do not have to bundle services.Field techs are great, prompt and trustworthy.I am mostly excited to finally have internet in our area!

Always great customer service! Our service has always been very reliable and affordable. We constantly stream TV, tablets, and phones at the same time with no issues at all. Prior to the previous upgrade, we were having some temporary issues with service. IT was incredibly helpful and courteous while trying to troubleshoot and once they determine a Tech was needed, they sent one out quickly to resolve the issue. We recommend Wispwest to everyone!

Wispwest is a joke. Im getting only 3 down and nothing up its very slow.

WispWest is a great Internet company. We use WispWest for our home and for our business. They provide good service and are always there to answers any questions. The staff is always friendly and professional. Thank you all!

I’ve had their Internet into different locations in the red Lodge area, both have been great. Better home will you stream movies, and have many devices on the server. We couldn’t be more happy!

The service provided by WispWest has been great. When they bought out my previous provider the transition was seamless and the product provided actually improved. There was not an increase in the rate after the transition. Thank You WispWest.

We have been with WispWest for several years. We have found that they are the best option for rural Montana. The customer service has always been quick to deal with any issues that we have.

Excellent internet speed. We have several devices streaming, and there are rarely any issues. When anything concerning arises, it is taken care of immediately. Troubleshooting/tech support is patient, and helpful.

They are always helpful, willing to make things rights. Pleasant to talk to on the phone. Keep up the good work.

One of the few companies thats able to get decent download speeds out in the country! . . And calling in and talking to someone has always been a great experience!

I’ve called a couple times for billing and both times they answered right away and handled my question easily. Service of internet at our house is great!

I have had their rural broadband service for about 2 years and it has been pretty darn reliable. I have friends and family that live in the area and unfortunately they do not have WispWest as an option and only have 1 competitor provider and Dish Internet as their 2 options. Never hear anything good from them. We have several TVs and mobile devices in our home and have several people streaming at same time constantly. When its working it has been amazing. And that is most of the time. Gave 4 stars instead of 5 just do to the occasional times that internet has been down.

Rural areas have a hard time keeping the internet up and running. however, issues are usually fixed within a few minutes to several hours depending on the severity of the issue. Customer service is always very helpful.

I live in rural Montana. No chance for high speed fiber (it is in the road but we cant tap in) and I have tried every satilite available. But our neighbors got wispwest and we then followed. Never been happier. Good connection speeds and great service! I have it at my home and office.

Excellent price and good coverage! We live in the country with limited access to internet. We can stream movies and TV on more than one device at a time.

Great customer service any time I’ve had to deal with them. Just wish I could get a little faster speeds in my area!

I have had great service with WispWest for years now with minimal outages. Conductivity and speed is great. Their customer service is friendly and works diligently to resolve any problems.

I work from home and I have been very impressed with my internet speeds and the low price. My speeds are faster than any other company I’ve been with in the past.

Great people and always friendly but internet is frequently down.. Very frustrating

Good value. The signal comes through even in bad weather, even when the leaves are out. Reasonable price.

Competitive prices. Coverage where not many others cover. Little hard to get ahold of customer service.

Fairly good service for our area....streaming can sometimes be slow but I know its because where we live....customer service people are always very nice! And great price for internet service!

Always helpful,great tech support, and fast turn around on phone callsI have no complaints and have used their service for many years.

Wispwest is the best thing that has happened in the Yellowstone Valley. Great Service, wonderful office employees, and constant service from the towers, Speed of service is wonderful.

Customer Service has been wonderful, we upgraded our internet and we can stream multiple devices with no problems.

For a rural, remote solution to internet service, these guys are the best. Great customer service, and great technicians

Lets face it.... internet is difficult in rural areas!!! At least WispWest answers the phone when I have issues and HELPS take care of things! I recommend

Very reliable. Id give them 5 stars if the price was a little better

Ive been with them for four years now and their Internet service is great along with the customer service anytime I have a question about my service they arevery helpful and respectful and help me fix any of my problems

My experience with this company has always been very positive!! They have excellent customer service!

Very reliable with good customer service....beware of needing service or technical support after 5pm friday because they are closed over the weekend and you wont get help until monday morning...

I love Wispwest. I have never really had a problem with my service and if I do, it is an easy phone call and great tech support!!!

Good Service. Always quick to come out when there are issues.

Dont do it unless you dont have another choice. Service unreliable, inconsistent and expensive. I have the 10 meg plan and have all the upgrades to the new fancy service. I pay $50 a month. For example, speed test at 8:13am on Thursday...reveals 2.53 upload and 3.69 download. Happens often. Never know when it will be working right...Monday nite now, 4 days since original review, have not heard from you. Internet service is horrible! Cant watch fire stick either.

Friendly & prompt customer service & great Internet download speed.

We have been using WispWest for a couple years now, able to watch Netflix movies and play games on xbox live most of the time. Only issues we run into is really bad weather things wont load, but i feel thats to be expexted.

Installers and field techs are professional courteous and knowledgeable. In my particular location,WispWest is my only real option for high speed internet. I work from home, and Satellite internet is not VPN friendly. Not to mention the data caps.The tower I connect to was recently upgraded to allow more speed/bandwidth. When it works, it works great. Prior to the tower upgrade, reliability was an issue. Since the upgrade, while not perfect, reliability has improved. I do appreciate when there is a known outage, that a front end message is placed on the tech help line. That saves me from sitting on hold to verify the issue is not on my end. I do appreciate the extended tech help hours into Saturday. I would like to see later coverage as well. I realize that is a added cost to the company and there needs to be a balance to maintain profitability. Its still on my wish list though. When I am forced to leave a message for the tech help desk, my call is typically returned. not always as timely as I would like, but its still good to know I am not being completely ignored. In general, I am satisfied with the service. Longer hours of tech help availability and improved reliability would increase this rating to a 5. I am thankful to have a viable high speed internet option in my area (go to the middle of nowhere and turn left).

WispWest is a wonderful company. The internet is fast and the customer service is amazing.

I have been a Wispwest customer for 3 years, and have been impressed with the consistant cheerfulness of the employees. However, I am one of only five customers in my area, so when my internet service was down, restoration of my service was not high priority. We were without internet for over a week.

Had wispwest for a long time years very good service and cheapest one i know of for internet recommend it to anyone wispwest best in the west

I must say that I dont want to give a negative review of Wispwest Internet; however, my past experience with other Internet service providers has swayed my thinking. I must admit though that price wise they do offer a great package deal and being that we live in Montana, I dont feel its fair to compare to large city internet. I work from home part time and both my boys, ages 15 and 12 are homeschooled so having access to internet 24/7 is vital. What bugs me the most is certain times of the day, our internet service is just dropped. The download speeds are sufficient when we have internet.

Good Internet service at a fair price.

Ive used Wispwest since 2013 and have been very pleased with the service overall. I live in a rural location with limited internet options. Prior to Wispwest, I used satellite and cellular. The satellite systems had terrible latency and the cellular was fast but had limited bandwidth. They all cost about the same but Wispwest has been the best choice for my needs.

Great service. Solid internet.

Internet is better than the local competition, my complaint is the outages and no support after hours and weekends, just because we are in Montana doesn’t mean we don’t need internet after 5 and on weekends

Wisp West speeds are better since the update.

Wisp west was a great provider and always helpful.

Good value. Sometimes internet can be slow.

So much better than USA digital!

Awesome tech support. They are always tying to improve service.

When they took over my area they worked directly with me to work out any and all issues I had. When I do have new issues they fix them as soon as possible.

Service has gotten better over the years. Occasionally it slows due to too many people on the same connection. If you call, in most cases they will put you on a different connection with less users.

Great customer support and service.

For my rural location WispWest is the best

Not as fast as they claim to be. No customer service on the weekends

Great Customer Service!

Great service