Very disappointed. I made my appointment for the soonest available which was 45 days out. Just to receive a phone call a couple hours before my appointment to tell me they had to cancel. They offered no solution other than waiting another month for the next available appointment. Tried to get ahold of the manager but was unable to reach Carmen who is in the Missoula store. When I get online and see the reviews with similar problems it is very frustrating. I would highly recommend not booking here they are so “busy” they don’t seem to care.

A great experience. I wish communication had bee a little better. Otherwise I had a great time. Cant wait to go back.

Well lets just say its hard to get inNot happy at all.

Im not sure why I pay for a membership here with how yanked around I feel at the front desk sometimes. When I first got a membership here, specifically for chemical peels, the front desk lady said I had to have a regular facial before I could have a chemical peel to see how my skin responded. Which after talking to my estheticians I found out I didnt need, I couldve just had a sensitive chem peel to begin with. Chem peels out of state have always been 1.5 credits and although this location hasnt always had that as an option, Ive was told by my esthetician they just started that, and I was able to pay that way at my last session. In recent past Ive always used my one credit(65) and charged the rest of my service on my card(45$). Well tonight the system was updated during covid and now I can only use 2 credits for my service, essentially making me pay 20$ more for my service. I wish I had never signed up for the membership but the only reason Ive kept going is because the estheticians have always been great (with the exception of 1 who would do a session under 20 minutes, but thats another story). Im just annoyed and irritated with the inconsistency. Anybody else experience weird things at this location?Update: Ive emailed management and havent gotta a response. Its been two weeks.

The front desk is always so inviting with smiling faces and attention to detail! The tranquility room was cozy and such a nice way to relax before my massage! Christen was so awesome! Her pressure was perfect! If you are looking for someone that can work out your neck, shoulders, and upper back, she is highly recommended! She was professional, knowledgeable, and has great energy! I walked out feeling so renewed, relaxed, and refreshed!

The days I have massage booked are the best days of the week! Its always something nice to look forward two after a long week of work!The front desk ladies always have a big smiles on their cute little faces!I have never had a bad massage, the massage therapist always go above and beyond my needs.Thank youMassage Envy!

They never answer the phone and never call back. It’s not worth a membership when you can NEVER get in.

Massage envy head always been a positive experience for me. Clean, professional, knowledgeable relaxing

Showed up for my appointment that I had booked several weeks in advance, was told I didn’t have one at all! They had no explanation for where my appointment had gone and dealt with the situation very unprofessionally. And on top of that it was dark and dirty inside (so maybe it was a good thing I didn’t have an appointment after all). Also, I had gotten massages there about a year ago and it was nothing like it is now, it used to be a bright and cheerful atmosphere with great management. It was the complete opposite this time! Very disappointed and will not go back and would not recommend this place to anyone I know.

Massages are always great staff is friendly.

The manager of this location litteraly told my friend we dont need your business. I dont even care what happened to cause this interaction. This is unacceptable service... well, there was no service as the person scheduled wasnt available for a scheduled message. I would highly recommend replacing this person (name starts with a B) before you no longer have a business. The employee also told my friend the only person above me is a regional manager and doesnt have time for you. Wow. Bye. This is the first negative review I have ever left.

I love how friendly everyone is and they all give great massages and great facials

Very disappointed I paid for a 90 min massage and only got maybe 70 mins. With the price of massages at this place compared to other places in town, u should really get what u pay for. I was really disappointed being new to Billings I excepted better! ☹

I moved 7 months ago, I informed the staff and was told everything would be handled! WRONG! I noticed I was charged for 2 months at this location, I transferred to the Puyallup location in July mind you, and it was an act of congress to do that! I called and spoke to the manager Cindy and she started the blame game! This staff, especially management (minus the therapists) need to take some customer service classes! If Cindy worked for me, she would be finding a new job!

Absolutely LOVE this location. Eric is such an amazing therapist and always caters to my needs each visit. I love that there is a consultation period before hand so that every session is customized to your current needs. The facials are also amazing and I highly reccomend it. They are customized as well and the estetichian uses products that are specific to your skin needs- so awesome! Ashley is my favorite estetichian but they are all great! Never disappointed.

Really great people, friendly and informational.I highly recommend a full visit.

I was put in a cold room and the tech had colder hands!!

Great services, very friendly staff, would recommend massage envy to anyone wanting to just get In to relax or for specific problems they are having!! 10 out of 10!!!

Always an excellent experience, from the massages to the facial treatments. Friendly staff and clean facility.

I LOVE facials and massages! I am a member in Missoula, MT but I travel to Billings a lot so I have been able to use my wellness program at the Billings location too. What a great perk of being a member! Tracy and Aaron are my massage therapists of choice and I LOVE my facials from their esthetician Ashley. Ive been going to Massage Envy for THREE years now (Woo hoo!) and I have gone about once a month since I started. Sometimes I even go every two weeks depending on my stress levels. These sessions help me to de-stress and relax in a way that is good for my body, rather than other things I could turn to... ; ) Plus, everyone is so welcoming and make me feel very taken care of.

Stacy is great. Subject matter expert!

Super peaceful atmosphere and the massage was great!

Had a great massage