Omar is a good dude. Affable, positive, great personality while setting up our equipment in no time at all. Knowledgeable and instructive and he was so great with our dog. What a valuable employee who represents your company in the best ways possible.

Courteous, friendly and efficient. Was on time and did the installation quickly. A great experience. Thank you Omar.

Mike B. did an awesome job installing everything, was super friendly and professional. Ive used Service Electric in the past and their services have been high quality. The only downside is that they have no competition on high speed wired internet in our area, so their rates are more than 2-3x what Ive paid in Mercer County for comparable speeds. Though its arguably worth it for not having to deal with the nightmare customer service Comcast/Xfinity offers.

With us being a new customer to Service Electric Omar did an excellent job for us explaining the new system. Well pleased from start to finish. Thanks to SE for getting us service in our area and being able to throw away the satellite dishes.

Cannot ever get through to customer service.used my sign on info & was blocked. Cannot watch football on Sundays because Service Electric only provides it in Spanish! I am changing provider & suggest anyone who speaks English do the same

Omar was fantastic and knowledgeable for setting up our new eero system. He was extremely nice and personable. Thanks so much!

Mike was very helpful and answered all of my crazy questions without hesitation and judgement.Would recommend him to everyone I know in this area!Please let him know his excellent service was not taken for granted.Kim Hernandez

Easy in and out. Quick and easy. Get what you need done fast with no issues.

Couldnt have been more pleased! Phone reps were knowledgeable and friendly. The installer was on time and personable. Already more pleased with this companys employees and service than the other guy (Verizon) and we just switched. Thank you Joe.

Tarrence was very polite and sweet. He placed foot covers over his feet before walking on my carpet. He also made sure the wifi worked in all rooms before leave. He is a very down to earth kind guy. Made sure I was comfortable and engaged in conversation. Hope I get him again if I ever need anything else installed in my home. Thank you very much Tarrence.

I had made an appointment for cable installation from the street to our house. One week before the scheduled appointment, I received a phone call from installer Daniel Martisofski, who let me know that his afternoon appointment had canceled and that he was available to do our job that day if I was going to be at home. Daniel showed up right on time, was efficient and polite, and completed the job in about an hour, which was one week early for us. We have used Service Electric for about ten years now, and I have always been impressed by their customer service. As a smaller, regional service, their customer relations really make the difference.

So extremely disappointed. I initially scheduled an appt on September 3rd for a technician to come Saturday Sept 11th during the morning. On the day of, No technician showed nor any communication if he/she was running behind. After speaking to customer service, I was told that the tech was running behind and could maybe show later in the day. This was not an option as I planned my day around my appointment. Only option was to reschedule for the next available Saturday, today the 18th. Again, my appointment was scheduled for the morning hours and no technician has showed. No communication if anyone was coming. I have currently been on hold for over 25 minutes to speak to a representative with no answer. This is extremely unacceptable for having not one but two appointments and no technicians showing.Edit: After having waited for 45 minutes for a customer service rep to pick up the phone, one called me back stating that I supposedly live an area (Northampton) that does not offer specific times for technicians to show on Saturdays, that I am put into an overflow and a tech will show when one is available. Not one but two customer service reps who scheduled my appointments both scheduled and confirmed times between 8am and 12pm to which his response was that he can offer a supervisor to listen to those phone calls and potentially offer coaching those individuals who scheduled my appointment. I am so absolutely distrusted with this service.

Terrence brown Did he great job love the service he gave highly recommended to get him if you switch to service Electric

Steve was here first thing in the morning. Professional, friendly, knowledgeable... Flawless installation! I had a question for Customer Service... my experience was the same: professional, friendly, knowledgeable. Were new customers and so far, we couldnt be happier.

Steve was very polite and knowledgable about connecting the Eero system onto our wifi system. Thanks to him and Service Electric for helping us make every room in the house wifi accessible!😁

I have just switched to Service Electric about a month ago. Our internet went off which was an Inconvenience because we are a smart house. I called on a Friday and the person I talked to was not helpful. I called Saturday morning and talked to a woman that was very pleasant and helpful. She had me scheduled for that day to come and fix the problem. Bill came out and figured out the problem and we were back online. He is very good at what he does and was very nice as well. Two weeks later he was out to fix one of our Tivos that was not working. He came in and replace our tivo and synced all of them together in a very short time. I hope we dont have any more problems but if we do then I hope Bill is our service man.

The service with Mike G was outstanding. He took the time to take care of our issues.

Derrick was GREAT!Courteous, helpful, respectful and simply nice👍

Always semi nice people there behind the counter,, never really had a problem.

Andrew when above abd beyond to help us fix our issues. Give this man a raise. !! Great job

Omar was an extremely friendly and outgoing service man, who not only knew his job but was able to make relatable conversation and answer all of my questions.

Terrence was polite and professional. Very helpful. Answered all my questions in a clear and concise manner.

Outstanding job by Jeremy. He was professional and knowledgeable and took care of my service needs in a short period of time. Great experience!

Havent had any problems at all. If you have good internet equipment youll benefit from their awesome dedicated network. Speeds are consistent throughout the day even during peak hours no slow downs.

John is an example of what every technician should be like. Id give him more than 5 stars to be honest.I am extremely happy.

My installers name is Steven Smith. Showed up on time.. Fast and friendly service. Showed me everything I needed to know. I would recommend Service Electric to my family and friends!

I had cable/internet installed (transfer). Terrence was friendly and efficient.

Weve had Service Electric for almost 3 years now & have had no issues!! The pricing doesnt increase some crazy amount like other cable companies. When the price does increase, {Was less than $5} I was properly informed.The coverage is great and RARELY goes down. {3 times in 3 years. And when it did happen, it was around the time people were forced to WFH due to Covid} This company is hands down the best!!! I highly recommend them!!

Extremely efficient and knowledgeable. The friendliest person I’ve met in a while as well. Even helped rearrange items in the garage as we just moved in so the house was a mess so he could access the panel he needed. Overwhelmed with how awesome he was

Oscar was quick, very friendly and professional and got the internet setup and working all within 30 minutes.

Technician was very helpful. Did a great job. Very Puntual and quick.

The same technician came to my previous home and now again at my new place to install my router. He is always very personable and professional.

Jason was friendly and provided excellent service. He was knowledgeable about setting up the wifi. Thank you.

Pretty good service with alright prices and great wifi

Duran was very helpful and patient explaining everything to us and helped us upgrade to a new eero system. Extremely happy.

Have zero clue how this has 4.6 stars at the time of writing this cause they shouldn’t let me put it this way if you have anyyyyy other internet providers that you can take even if it’s a potato with two antennas sticking out of it you would still have more reliable internet then this company would like overpaying for 500 down speed and guess what the internet is down and having issues more then it’s working. I work third shift and every single night from 10pm till 7am the internet is completely out. So if you have problems customer service will help right? HA NOPE don’t waste your breath cause they just don’t wanna deal with you horrible horrible company

Christian was extremely pleasant, accommodating and meticulous. He took the time to explain everything and treated the house like it was his own. Will definitely ask for him by name next time and would recommend him to anyone!

Jason was very knowledgeable and courteous. He made sure everything was working properly. He did all of this with a smile. We would recommend him very highly for service.

Right on time. Got the job done without any problem. Explained how very well.

Tech was experienced and very professional. Explained the issues he found, what he was going to do to fix them, and how it would correct the issue. Super great experience!

Omar was efficient and knowledgeable. Looking forward to my new fast internet.

I had a great experience with an amazing customer service rep named Jenny this morning. Im new to the area and ran into a problem with scheduling the cable installation in my new home. Jenny was so professional, so sweet and went above and beyond to help me out. Finding a company that offers great customer service is hard to find these days. Jenny thank you for making a stressful situation so much better! I will highly recommend your company to all!! Jenny is the BEST!!!

Terrence did a wonderful job! He explained everything perfectly. He was very efficient. Very kind. And knew exactly what he was doing. Thank you Terrance!

Terrance was very efficient and prompt. He wore all the PPE recommend. He answered all my questions and tested all my items and showed me what to do. I was very very pleased with his work. Everyone here will be happy with the new service. Thank you Terrance Brown.

Christian P is has well manors, communicates with his customers, explains what hes doing and answers any questions we had on top of being patient. Thank you for your time in helping us. You are greatly appreciated. 🙏👍👍

Great experience he was very knowledgeable and personable. The job was done rather quickly.

Terrence did an awesome job and he was well prepared and presented himself In a professional manner. Thanks for a job well done.

Knew what he was doing was willing to answer all questions and was very nice

He was very helpful, answered all of my questions, was professional and did a great job. Excellent employee 👏

Quick & easy. Steven did a great job and was very efficient. I was shocked how fast it was.

Excellent service and communication. Omar is a total professional.

Adam was an excellent technician and extremely knowledgeable in all matters pertaining to our installation. We are quite happy with his manners, personality and work.

My technician Terry was absolutely a dream! He was on time, courteous, respectful, completely efficient and effective in his work, and the best part—he was a really nice person! That is rare!

The guys were very friendly, knowledgeable, & let me know exactly what they were doing. I would highly recommend them.

Heath was excellent. Handled my issues completely and with total confidence. Very friendly and safe per COVID-19. On time for the appointment. A fine example of a quality service person.Got a great one there. Take care of that guy and dont lose him.Obviously very impressed.

John was extremely nice, very knowledgeable and very helpful. I would recommend him to family and friends

Very polite and knew what he was doing. Got the job done quickly and efficiently. I was very satisfied

Terri was very knowledgeable and his personality was phenomenal. He was professional and respect my home. He made sure I got the best deal and made sure I knew how to work all my devices. Hands down he was phenomenal!

Terence was nice, professional and courteous. Service is great and connection is pretty good.

SE Tech Terrence came over, perfectly on time by the way, to help us set up our new internet, and he was very professional and friendly. We ran into a couple of obstacles with our router set up (we opted to buy our own instead of renting one) and even though it wasnt a SE router, he stayed and helped us make sure everything was up and running properly before he left!

Mike was great. We had movers there. There was so much going on I told him what I wanted at the beginning and he did an awesome job.

Mike G was great! He explained everything well and was a very nice and professional guy both times he was here. Fixed everything quickly and my internet is now working better than ever. Thanks Mike and Service Electric!

He didnt clean up after himself (he drilled a hole through windowsill and left the dirt behind and left scrap wire) and he didnt confirm with customer if we wanted the password provided or changed to something we could actually remember.

If you depend on your service, Do Not depend on Service Electric. Three business days, no service, nothing but empty promises and loss of income. They only have repair techs 9-5 M-F!!! My world doesnt stop.....does yours? Think carefully before you trust this companys empty promises and lack of service.

Very informative made sure we understand everything

Very professional and knowledgeable. He was on time called to let me know he was on his way.

My installer, Adam, was friendly and knowledgeable. Great experience.

Super happy with how fast I got someone in the phone. My service technician Jonathan for the install was courteous and efficient. He was timely and I didn’t have to waste a whole day waiting around. Thanks so much!!!!

I just started with Service Electric and my tv was not working. John came and was wonderful! He explained everything in detail. He let me know the different scenarios and walked me through the process. He was quick, accurate and got the job done. I highly recommend this company.

The 2 service reps identified themselves upon arrival, were prompt, efficient, polite and provided me with all details before they left. Very.pleased!

Professional. Courteous and very knowledgeable.. Explained everything clearly.

Timely and efficient install, professional technician.

Service Electric responded promptly when alerted of the problem we were having with our cable service. The technician was professional and knowledgeable.

Upgraded my internet service, so Terrance came to replace and install the new equipment. He was fast, knowledgeable, and very friendly! Customer service was excellent and the internet service itself is great now too. Thank you!

Service man was very professional and informative. Great job. Thanks.

Ernie was courteous, careful and efficiently set up my new service answering my many questions patienty.

Johnathan,Was very nice, helpful, came to install the Internet connection, right way. Set up everything very quickly, thank you so much. Keep up the good work.SincerelyLarry Ward

Excellent first day Omar coll was my technician and was very thorough he wore a mask at all times he entered my home,explained everything he had to do and asked for my input on where cable would be installed Omar did not leave until I was satisfied with the service and all thank you keep up the good work

Jon Clements was very professional, knowledgeable and extremely polite. He was able to set up service in my appartment in minutes. Im very happy with the service.

All encounters with SE were great. Brad over the phone at tech help, the counter help at Avenue A, and Mike who diagnosed and fixed the situation were all professional, friendly, and helpful. Gold stars to all of them.

Very knowledgeable and and explains things well. Thanks

Oman was excellent. He answered every question and was very pleasant deal with.

Mark was fantastic!! He ran new lines in the house and we still had a problem so he went outside and replaced the 30+ year old line on the house and everything works great!! He went above and beyond for us and gave exceptional customer service. He is definately on person that Service Electric should put on their staff and not just as a contractor. He would be a great asset to the company!!

Don came out to install and was very personable, professional, and fast

He was very helpful, professional, and patient with my questions.

Mike G. was very helpful - gave me lots of information about what had been happening to the signal, and what I can do to troubleshoot small issues. He was thorough, and the fix seems to be working great.

Please save the headache and look for a better provider for internet. Always having problems and when I call they just tell me to reboot my router. You pay way to much for mediocre quality. If you can get a different provider do so. This is the pioneer of s**t. Most problems happen on weekends when they have no one to contact. Hope this helps you all from making the same mistakes I did.

The tech was very fast, knowledgeable and a really nice person. Thank you

Mike was great. Extremely knowledgeable and friendly. In my opinion he went above and beyond the call of duty to help me understand why I was having so many connection issues. He redid all my wiring and my cables working fantastic. Give Mike a raise

The tech was friendly, knowledgeable, and completed setup quickly and efficiently.

My apartment complex switched to RCN 2 weeks after I moved in and set up Service electric internet and basic cable. I received a voicemail from a service electric rep explaining that I didn’t have to switch and could keep my discounted rate. Awesome. A few months go by and my bill jumped almost $150 and when I called they said it’s because my apartment switched to RCN. I dropped to the lowest internet and dropped the cable (still more expensive than what I was previously paying) and the rep said I would only be charged for the internet ( about $70 rather than the $190 bill) and to return the cable box and claimed I had two but I only had one. The first cable box was issued nearly 4 years before I had even moved in! My due amount never changed so I didn’t pay yet and I ended up with a $220 bill due this month. I called and another rep told me it’s for unreturned equipment and again claiming that I had a second box. I try to explain but the rep kept cutting me off and was rude. She tells me I need to return the one I have and go in to explain that I don’t own the second one (still don’t know why they can’t just take it off the account considering I’ve only been a customer for 6 months and they know that). Try telling her that I literally work the same hours that the office is open so I can’t go in to speak to anyone but she continued to talk over me. Now I just spent the past 15 minutes on hold ( trying to see if someone could stay 10 minutes late for me to drop my box off and speak to someone) and then the closest office closed for the day and I finally hung up. I honestly have no clue what to do at this point and I’m about to just cancel my service completely, you guys make it literally impossible to deal with one simple issue that started with a lack of communication to your customer MONTHS ago.

The two gentlemen were great. Set me up, made sure everything was working properly. Thank you!

Very rude. Called and just asked what apartment i was in and never identified himself. I also have a dog and he just kept walking in and out. Lucky he didnt get bit. If i let him in thats one thing you just dont walk in and out free willed with a dog in the home. As well as never informed me how to change passwords or names on wifi and thats all i got was wifi...smh Terrible service and rude

Very nice and professional. Also came prepared with a router I didnt know I needed.

The two gentlemen that came and did our service were amazing! They took all precautions with covid and were friendly and super helpful! Thank you!

Service Electric Cable went above and beyond expectations. Tom did an outstanding job while being professional, polite and thoughtful. Thank You Tom!

Heath from Service Electric was excellent. He installed it quickly and he arrived early. Please give him a raise.

Adam provided fantastic service. He was efficient and knowledgeable. He got the job done quickly and provided me with all the information and tools I need to enjoy my new service.I cannot remember the sales lady I spoke with when I asked for the install. She was wonderful too. She was very helpful, pleasant, and knowledgeable.Service Electric is far more superior to RCN install wise, tech wise, and sales and service wise.

Bill was very courteous and efficient. He was able to determine my issue and provide a solution. He also upgraded my Modem for faster internet when I didnt mention there was a problem Saw a chance to make the customer experience better and he took it

Adam was very knowledgeable, kind, courteous, and patient with me! He made the whole process painless! :)