Ive been a member if this gym for almost a year now and really enjoy it. I mostly use the downstairs weight rooms which can get busy at peak hours, but what gym doesnt? The old school feel of it is really neat. Staff is always friendly and helpful and the place is kept very clean.

Equinox Bethesda is an amazing gym! It is clean, has updated and working equipment and offers many classes along with amenities . The Staff at the Bethesda location regardless of the department are some of the most knowledgeable, genuine and quality people I have encountered in all my years of using several different gyms. To me this is very important because their positive energy and knowledgeable instruction make the gym such a fun and comfortable place to train. The energy is uplifting and contagious. This is not a gym that is going to offer donuts but it also wont judge you for your experience level of working out. This is a gym where the Staff are extremely passionate about their jobs and they want the members to have the best experience possible when they train. If you really want to train and be around others who have the same mindset and motivation to be better please visit, take the tour and join the club . I am confident that you will be glad you did. Oh yeah and make sure you say “hi”, look forward to training with you. Cheers

Wow this is a great gym! Friendly capable staff and the place is spotless. They’ve taken great measure to ensure everyone stays safe and healthy.

Figured Id give a nice honest review. This gym is extremely clean, the ice cold towels are a phenomenal touch. The amount of trainers walking around is insane( I dont mean that in a negative way, but sometimes when there are 10+ trainers on the floor it is a little much lol). Ill never be thrilled about paying upwards of $200 for a gym membership but It is 5 minutes away from my apartment so it works for me. I dont really take advantage of the classes so I cant take that away from the gym. Im pretty happy that I havent been harassed by trainers, but that may be because I am familiar with working out In a gym, I dont know. The people who work the front desk are great as well as the gentleman who works the counter at the store, he is literally always in a good mood. I have been there about a month and pretty much have 0 complaints and I feel like the deal I got initially was very fair. Ill be honest I had already toured the gym a few years ago so when I went back this time I had my dog and told the guy I wanted wanted join and to get me.in and out as quick as possible lol. Sidenote....he let my dog sit on the floor while I signed up which was super nice. If there are any negative reviews regarding this gym that arent related related billing Id be very surprised. Some people just like to complain...if anyone from equinox reads this, please can we add some heavy bags and or speedbags somewhere or whattttttt...

Ive been working out here since September 2019 and have absolutely loved it. The staff is very professional (they even greet me by name every time I come in) and it is never crowded outside of Monday evenings.Since the pandemic, they have all hands on deck - all the time and go out of their way to clean and sanitize. This place looks better than even newer non-Equinox gyms in the area.Totally recommend with no hesitation. I might ask the powers-that-be to bring back the normal hours from before COVID (they close an hour earlier now because of the pandemic) but the extra time is really useful for someone like me who works until 6 or 7 most evenings. Fix this and its now a 6-Star Review.

Very clean and strict safety protocols! Great variety of classes and equipment for working out individually or in a group

Ive been a member for over a year and I like this club overall. The staff is friendly and I really enjoy working out every-time that I have the opportunity to do so. I highly recommend if you are the Rockville and Bethesda area.

Great workout and great staff.

Great gym which is conveniently located in the heart of Bethesda Row. Coming from Miami this is perhaps the second best equinox besides the one in the Gables.The layout is easy to work around on the main floor, just kinda wish they had more ab machines and the steam room could have been bigger.

The Equinox in Bethesda is great! It is clean, the staff is friendly, and there are a variety of classes at all hours of the day. If you’re looking to train, Matt Gianitsos is amazing. He has really helped me achieve my fitness goals. He is super knowledgeable, caring, and compassionate. Matt for the win! Thank you Equinox.

Clean, relaxing

Great atmosphere for workout. The staff is very friendly and helpful.

Although the facility itself is beautiful, members at all times should be treated respectfully by the cleaning staff, who should be doing their job. They should not be following members around and harassing them. Although I have complained at least twice to staff regarding this, again last night the same woman repeatedly followed me around rather than clean. I was finally reprimanded by the cleaning woman for taking too many paper towels. Is Equinox hiring cleaning staff or paper towel police? I have never been treated so rudely by cleaning staff. Although this issue should have been resolved a long time ago, it hadn’t. When I sought out a manager yet again, a third time, the manager told me maybe I should ask the front desk for some tissues! 😐 Is it possible to just work out without being subject to bullying behavior in this club?

Very spacious facility including great amenities, such as eucalyptus towels and sauna with very experienced instructors for the most part.I’ve studied with Susan Hanan at WYC so it was nice to see her at Equinox too. I’m used to boutique studios and found a large gym rather intimidating and a little corporate. But once you get used to familiar faces and certain instructors it’s not so bad. I’d give 5 stars except management could be a little more straightforward or friendlier but they are really responsive to feedback.

Best gym Ive ever gone too, no ifs or buts about it. Equipment is always on point, staff is ALWAYS great (at least to me they have been top notch all the time), and facilities in general are just immaculate. Ive been a member for some time now, and I have no complaints. The price might be high for some people, but thats when you dont take in consideration what Equinox in general has to offer. Its a great company in general. Ive had the opportunity to workout in several other locations in the States and Canada and I always leave with a smile in my face.Equinox is the best high end gym company there is.If you really enjoy working out, join any of the Equinox locations.

Ive been a member for 6 months. Everyone that works here is so nice. The cleaning staff are super sweet and i probably had the best massage of my life. Trainers are awesome. Gym is small but there is everything you need. Classes are fun and motivating. Cons: so expensive for no reason, terrible parking situation (dont get a $40 parking ticket) If you arent worried about your budget and paying for parking then this is your gym.

Don’t bother if you have limited time in the area. The cancellation process is a nightmare. I ended up paying 2 months extra after I travelled to my university. The exact same thing happened to my friend(we signed up together). Management is terrible, however the advisors are almost always willing to work something out. In all honesty, the gym is fantastic, but interaction with the management could lead to conflict. As a college student, I ended up paying for way more than was promised by the advisor, which was a huge blow to my bank account. I personally swapped gyms and am much happier at lifetime fitness on seven locks. The location is great, the equipment is fantastic, and you can pause your membership very easily. If you’re in the area and can spare the money, go for it, otherwise, look elsewhere.

Monday they called and said they wanted to schedule me for a fitness evaluation. I said what is that he said its a work out and to talk about your goals. Got a pretty good but short workout.. then he wants to sell me personal training. Tried to say nicely several times not right now but he still wants to go through his whole sales pitch....I just signed up Sunday give me a break!!! If I need personal training I know how to ask for it. You guys need to chill with your sales process. Have been a member of Planet Fitness for years before and other gyms this never happened to me before. Chose this gym due to location only. I say dont do this to your members its a total turn off.Clean gym though.

When I went to equinox , Jessica gave me an exceptional experience. She did everything in her power to go above and beyond my needs. The club was exceptional and the service was unparalleled . I would recommend this club (especially Jessica!) to anybody I know! 10/10

One of your wokers, cheistina, was very rude to me. I came into huy memberahios for ervteone at my work and then she thrw up on me. So I did not buy the membershuos. No stars.

I’m a former member and now I’m getting emails from Equinox asking me to return. I think the Bethesda equinox is an attractive and clean facility with a variety of classes and access to qualified personal trainers. However it did not meet my needs for a few reasons:—it’s expensive, especially if you hire a personal trainer (which I did for a while).—the classes kept changing. I know they do this on purpose for variety, but I want a regular schedule I can stick to.—most of the classes I tried were too hard for me (I’m in my 60s), and seemed targeted to younger people.—there are other fitness centers in Bethesda that are closer to where I live, and I like to walk rather than drive.I would consider going back if they had classes designed for older people and dropped their prices, perhaps they could have a senior rate. Some dance aerobics classes would be a great addition also.

Its a good gym. The staff is friendly and nice. Very clean and it does not smell like a gym. Great showers. Never used a trainer so I cant comment on any of them.

I called them to cancel membership at least 2 months before expiration and they confirmed that with me. what happened was I checked my Amex account by chance to look up something else but noticed this company has been still charging my credit card... they are very dishonest and I will take an action soon. they shouldnt treat us like that. my suggestion to my neighbors is that it would be better look around, because there are so many fitness centers around with a good customer service, highly ranked trainer and equipments plus reasonable price with no restriction for cancellation.

I was a member for 3 years. Great facility, nice staff, and great classes. My cancelation process was smooth and painless. The reason why I cancelled was because of the crazy parking garage you will use (across the street). Plan to add on about 20 minutes if you come mid day during lunch or dinner...Especially the weekends. Also, you pay for parking and you will endure the painful wait of watching brainless folks back into their parking spot while a line of cars wait. The second reason is my membership kept going up gradually. At the end, I was paying about $18 more than I originally signed for. If these two things are not a big deal to you then you will love this gym!

Been a member for a year now and still very happy with how clean the club and the locker rooms are, the roomy showers with the fully stocked Kiehl’s products, and the amazing high intensity interval classes that keep changing around to keep them interesting.

This is the only gym where I feel motivated to workout in regularly. The staff are very friendly and knowledgable. Equinox is always kept extreamly clean and tidy. They offer a variety of classes so working out is never boring. The lighting, music, freshly laundered towels, steam room, and pool make it a pleasure to visit every day. It’s my home away from home.

Feels like home, always better than greater with a better commitment to Equinox!Its not a gym its Life! Commit to something!

I usually never leave reviews but I had to contribute after my negative experience at this gym (once) for a free trial may I add!!! The staff was incredibly rude. The front desk was very dismissive when I informed them that I was a prospective gym member and worst of all was maintenance. The lady who was working that evening was very pressed to have me leave the shower area despite the fact that there was over half an hour prior to closing! I did not pick up on all the relaxed vibes that my coworkers mentioned. I have to say that I wont be joining after such negative encounters with front desk and maintenance. Help yourself and find a place where you can actually enjoy the amenities a gym has to offer.

So there are a few negative reviews about this site about staff and such. Let me speak to those first. On the staffing, I havent really ever seen them be rude to either myself or anyone in the gym. I am always greeted by my first name and they drop their conversations with each other when I walk up to speak with them, and promptly answer my questions.On the lack of equipment, I thought the same thing at first. Then I realized that everything I needed was there and I never really have a hard time waiting for my turn to use it. Plus there are Blue Shirts walking around to help you out with equipment and advice. Havent seen that at other gyms before at this level of play.When you go there, you will get a sense that this place is a high end competition gym. What I mean by that is that most people train here four to five days a week, people are in good shape (but I wasnt when I first joined), and it isnt a causal environment like most places. I like that feeling as it motivates me and I am neither a meathead nor a gym rat. I am like a little Bethesda Hobbit that loved eating WAY too much.In two months, with the help of a training partner, and following their advice on exercising and diet, I have lost 24lbs and 6 inches on my waist. Did it take a lot of effort and is the gym more expensive than most? Yes, to both. But, if you are going to put the effort forward to change your life and become healthier, stronger, and happier, then here is the place to go. If you are working on a budget and want to go to the gym, but not on a more consistent basis and just want to go at a slower pace, than this isnt for you.I can easily recommend them to people who are looking to change their life for the better through hard work and dedication. Price is the only downside, but you are going to a gym in downtown Bethesda, so consider that is a major factor.

Bought several items from the shop. One had a tag that was removed while I tried it on because the metal clasp was stabbing me. Asked specifically if I could return -- was told yes! -- and bought a few extra things so I could figure out what went with the pieces I already had. When I tried to return one (the one that the tag had been removed from since its metal piece stabbed me) they wouldnt let me. When I spoke to the Juliette, the manager, (after waiting for her for 25 min), she treated me like I was lying and trying to scam them and was rude to me. No one would have ever told me I could return something because that was not store policy. They did, and even convinced me to buy an extra outfit since there was no risk. Juliette finally gave me store credit, which I dont want. Never want to buy anything from this place ever again.

Have been a member for about a month now and am very happy with my experience.The staff & other members have all been extremely courteous and, on occasion, have even come over to talk about what I’m up to. My membership advisor has reached out a few times to make sure everything is going well and has been very accommodating in helping me get in extra spin classes. They have even gone as far as to email and congratulate me on being “hardcore” (that’s hilarious) after a particularly active week.Currently I do not do weights or machines, but have never seen the main floor so busy that I couldn’t do a loop.My main focus—and main reason for joining—is the classes. The instructors are all great, but specifically: Dave Slikker (Studio Cycling), Jessica Lang (ANTHEM & Cycle Beats), and Susan Hanan (Alignment Flow Yoga) have made it 100% worth joining. If you are on a trial membership, I highly suggest trying to get in at least one of those—as long as you don’t take my favorite bike!

Ive been working out in different gyms for over 15 years. Equinox of Bethesda is the best gym I have had a membership to.

Totally save your money and even get a personal trainer at your house before dropping a dime here. A golds gym equipment is so far beyond the lack of machines and diversity here. Most of the staff is extremely rude and unaccomodating. I am so upset with wasting my money here.

Love this gym! Very clean, extremely friendly staff and the classes are terrific!

Damon Foster (Ballet Barre) and Gia-Ninh Chuang (Pilates) may be one of the most professional and informed instructors in our area. I look forward to their classes because of them! The purposely dim lit cycling room coupled with instructor Lindsey Hutterers motivation and good music (sound system is awesome) make the otherwise challenging class bearable. The gym is super clean all the time, the staff is consistently kind and the class variety appeals to me. It doesnt hurt that the refrigerated eucalyptus towels are waiting for me either. It has a community feel to it and oh, the spa. I know people who dont belong to the gym who go to the spa b/c of the staff. Glad I joined.

One star because I absolutely have to.I really enjoyed my memebership here all the way up until cancellation.The process was so invasive and ridiculous youd think you were working with NASA on a space exploration. Things that absolutely were not their business was continually asked about.I had the displeasure of being charged wrongly for two months, when pointing this out to Victoria pagonis from Bethesda instead of fixing it, It took nearly 2 weeks of proving the charges were not right where and continually asking to speak to someone else before the refund was agreed apon. I asked when I would see the funds hit my account. She said 5-7 business days. Estatic I wouldnt have to deal with this company or Victoria anymore I waited. On the 6th business day I followed up with Victoria that the funds would be in my account the following day. She proceeded to tell me it had only been 3 business days. When I asked how thats possible when the cancellation and refund being processed took place 11 (full) days, and 8 (business days) later she didnt respond. I JUST WANT TO BE DONE DEALING WITH THIS COMPANY.I moved to California, a full 3000 plus miles away and its been over a month and Victoria continues to change dates and then refuse to respond. The negligence is astounding. Customer service here is severely lacking but only when it comes to cancellation due to relocating or refunds of wrongly charged membership dues. This is my third wrongly charged membership due, one was in the middle of my contract and took close to a month to get refunded and this one has taken close to 2 weeks now, still waiting on it . I honestly cant recommend going here unless you know youre never cancelling your membership or relocating in which case, enjoy but know Victoria and Brad both will ignore calls and emails when youre disastisfied.

Note the 45 day cancellation policy!This gym is not nearly on the level it was when it opened in 2012. Disappointed by the lack of variety in classes and mediocre trainers. Jennifer Blackburn is NO Adrienne Morgan.

Dishonest group, joined & enjoyed many services but found out that if you have any dilemmas with their service quality or are upset, they won’t take it seriously if you have training sessions or other investment with them thats non-refundable. When we froze our account due to some unforeseen changes to our availability for awhile, went through the steps to preserve our sessions & then they let them expire telling me that I only had 6 but they’d honor them - no response on the fact that we purchased a 12 unit package a few weeks before leaving. They’d rather just offer to cancel your account than work on a solution, not anywhere close to the hospitality standards I thought we were signing up for. I’ll update my review if social media can actually get someone outside of this location to call me & work on a compromise. I’ve been trying to do that for 2 weeks, I’m a busy person & yet no one has taken the time to look at our membership usage/see how much we went & enjoyed our time there to then be where we are now - truly disgusted with their lack of communication/respect for clients. I hate using social media to get through to a business but I have no choice, its been hours of time invested & I cant seem to get a reasonable service professional on the phone to sort it out. If theyre truly going to just freeze me out I think others should know that if you trust them to live up to their customer service & dont want to go back after being disrespected - it may cost you quite a bit.

Great gym!! Clean and great customer service!

Nothing much to say.