Attentive, responsive nurses and staff. Seasoned doctors, IT savy. Convenient appointments

Highly competent professional medical care

Just don’t. The customer service and office policies are not patient-friendly and the employees cannot be trusted to take care of critical needs of its patients. For example, you will be charged for booking a same-day appointment and cancelling less than an hour later. And whoever I spoke to that day was rude and hostile. The whole experience made me not want to book appointments nor, be courteous, and call to cancel. More importantly, if there are medications you rely on please do not go here. My new insurance refused to cover a specific drug that my old insurance had. It took this doctor’s office 2 weeks - and countless, daily phone calls from me - to call in a replacement medication. I had been taking this type of medicine for at least 6 years, and you’re not supposed to stop cold turkey. I had withdrawal symptoms before a prescription was called in (I had asked for a new prescription about 5 days before I was out of medicine). No one at the office seemed concerned while this was happening. The doctors, generally, seem knowledgeable, however, sadly, a doctor’s office is not just about the doctors.

Great practice and very responsive. The team puts you at ease and can feel that each person cares from start to finish.

Dr. Susan Miller took care of my parents. She listened patiently. She visited them in whatever facility or in their apartment. When they werent able to take part in their medical decisions, she explained the options to me. I trusted her with their lives, and I think she significantly improved their quality of life for over 4 years.

I highly recommend Bethesda NEWtrition & Wellness Solutions. I went there for a check up and blood work and found the experience excellent. The staff member I saw, Tierra, was very knowledgeable, positive and offered practical tips for improving my overall health. I needed some forms filled out for my employer and the front desk staff (Thank you Cristal!) was very responsive to my request for assistance. The other thing I appreciated was that my appointment started at the time it was scheduled, which is not always the case at a doctors office!

All the people i have come in contact with at BNWS are wonderful. The providers are top notch. Front desk is warm and friendly. Their billing people take the time to help out and go the extra mile. It is always a pleasure to come here for my visit.

They get one star for answering the phone!Maybe I could rate this place higher if they ever got organized...First time I called: they answered. Told them what kind of appt I needed for my husband. They emailed me forms; he filled them out and faxed them back with a note to call ME to schedule the appt. A week later (after I hadnt heard from them) I called - they answered. They couldnt find the forms. Said theyd call me back. Never did. Third time I called: they answered. Put me on hold to see if they got the refaxed form. Was on hold for 12 minutes before I was disconnected. Fourth time I called: they answered. Said they never got the faxed info but would try to find it and call me back in 10 minutes. Which was 10 HOURS ago. There will be no fifth time.

Absolutely horrible place. They coded the office visit incorrectly. Severe billing and customer service issues. Rude employees. Do NOT go here. SCAM.