Brad does excellent massages! Good for medium to firm pressure.

Got a gift card for my girlfriend who is pregnant, and even asked if they had a masseuse that did prenatal massages and i was told yes so I got her a gift card for an hour massage. She booked her appointment told them she was pregnant and made her appointment, she had to wait a few weeks for her to get in. (Was fine with that due to covid making everything more complicated and backed up) she finally goes in for her appointment and gets there and was told by them that the masseuse that she was scheduled with did not do prenatal massages, and they only had one person that did them and wasnt working. So she was turned away and told to make another appointment and that was 2 weeks out. So after waiting another 2 weeks and wasnt even compensated for her inconvenience for the first time she went and wasnt able to be done. The masseuse was acutally nice enought to come in early to gey her in only reason it got 2 stars. She told them her main issuse was her lower back and sciatica and she wanted him to concentrate on that area. He ended up being super firm on the massage when she asked to have medium pressure not hard and he only spent 10 mins on her back and her massage only ladted 45 mins.. We will not be gping back nor recommending anyone to go there. Hope they get their act together they are good at selling there services but when you ask about details they sre unsure about them..

Very professional, very clean. The staff is so knowledgeable and helpful. Cindy is amazing and she thoroughly explains everything and makes you feel so comfortable.

Great facial

I have been a member for many years. The staff is wonderful and welcoming. I definitely recommend this Massage Envy location.

I was very disappointed. I told the esthetician about my blackheads and had them extracted from my face. She also let me purchase the recommended products for my skin condition, unaware that two of the products would be about $80 for a cream and cleanser and that the first-time non-member facial would be $90 for an hour session, even though the website stated that it would only be paying an amount up to $60. To make matters worse, the esthetician HAD NOT removed all of the blackheads, let alone had not removed all of the gunk from my nose like she said and did. I had to remove the rest of my imperfections from my face when I got home. I will also be returning the skincare products, because at this point, I dont believe that they are worth my money or my time anymore.

Been a member for 8 years. This is by far the best branch, Ive been to almost all of them in Pittsburgh. Friendliest staff, and I tend to find the best therapists here too.

Ive been a member since it opened. It WAS a great experience with high quality staff. Lately, staff going way down hill. Quality of massages deteriorating and rude staff. Recent situation...trying to check out after a 90 minute massage. The only staff member (a manager) was conducting a medical interview with 2 new members. I waited for a good while. The couple was clearly uncomfortable talking about their medical history with me waiting and offered for me to check out....the manager rudely said, no, shell have to wait! WOW...everyone was very uncomfortable. Thats terrible customer service! When called to inform management the next day, the same manager was on duty.....Then she continued to read me the riot act about how that was their procedure. It was only a 15 minute interview... thats where they are conducted....Done! Wow -- Thank goodness Mt. Lebanon is opening....Ill be taking my membership there.

Fantastic. Hubby & I always enjoy our experiences at massage envy. Front desk gals very pleasant and helpful. Caroline,Lisa,Angie,& Mandy are all wonderful!!

Quest diagnostic for blood work. Fasting. 10 minutes in and out. Dont know about massage envy? Same building though

It was quick and they did a decent job. This is massage on the cheap and on the quick, so do not expect anything mind blowing, but if you are sore and in the mall, a great stop.

I love it here. The staff is very friendly. The place is welcoming. Must stop and try it

Is it possible to leave no stars? I have been trying to get in touch with the owner for months and even had my attorney contact them still with no response. Extreemly disappointed and yet I am still stuck in a contract and paying monthly for massages I havent used since gifting one while in Long Beach back in July. I only signed up because my first massage that was a gift was terrible and i felt bad for complaining, if that makes any sense. DO NOT GET TRICKED INTO JOINING THIS PLACE!!!!

AWESOME massage. Happy ending was very good. Worth the price

My one hour massage with Tom was amazing! Thank you so much!

The staff is always friendly and very helpful! My massages are always amazing!

Its almost iffy on whom you get. Although, as they say its a hit or miss. (btw: who are they?

Best experience ever Ill be back

The staff is super friendly and helpful.

Tom is the best, love going here!

The message was way to hard and my whole body was very sore the next day.

Erica is awesome, always helps my aches and painsI will miss her when she has her baby!

Have tried to get a hold of a manger for days. Also there seems to be a lot of turn over with the therapists and receptionists.

Always amazing!!

Andrea is the best!

Nice

Average