I brought my car in 2018 X3 for Service on Tuesday for backup camera malfunction. I was told it needed a software update and would need to stay overnight. I picked the car up and the next day there was virtually no tension in the steering wheel very difficult to drive. I brought it in today and I was pleasantly greeted. Then my driving experienced was dismissed because it didn’t appear on a diagnostic test. Two managers and an associate drove my car stated seems fine. It was extremely frustrating not being heard. Then Justin assisted, he drove the car an understood my concern. I then drove with the technician the same response nothing showing on diagnostics. The manager recommended I drive the same year make & model on lot to compare. I didn’t see the value in it because I knew the tension was very different after the service; I acquiesced and test drove the car and the steering wheel had more tension. I then drove my car with the technician he finally understood what I was referring to once he switch the mode from comfort to sport I had tension in the steering wheel; the same as I had prior to the software upgrade in comfort. I am not a technician but it did not appear as an error on diagnostic probably because it wouldn’t be considered an Error, because it’s not an error but a setting. I was advised they would do further checking to determine how to resolve the change in the Steering wheel tension setting in Comfort Mode. I would like to thank Justin, Luis, Angelina and Management for their patience an assistance. Although the issue was not resolved, I finally felt heard. I am confident the issue will be resolved.

I booked over the phone for a service visit. Easy to book and able to get an appointment for the next day! Jorge met me on arrival and handled everything smoothly and professionally. In no time I was on my way with a loaner and returned a few hours later to retrieve my car. Everything was done very well, communications were very good throughout and I got my car back a couple of hours earlier than expected. I would recommend BMW Weatherford for servicing my car. Thank you to Jorge and crew!

I appreciate the extra care and attention to detail our service agent Fortune always provides. He is outstanding and goes over and beyond to provide exceptional service, and most important truly cares about making sure we are welcomed and valued as customers. We can get our car serviced many places but people like Fortune will keep us coming back to Weatherford.

With having a super early morning drop off, I really appreciate the fact that all things were in order from the paperwork to the loaner car. I was in and out of there within 10minutes. Each staff member I had encountered was as energetic as the next and each one greeted me as well.. its such a welcoming environment.Fortune kept me up to date throughout the process. Hes always on point!

Lawrence was exceptional in every way. He took in our BMW 430 5 minutes later after my wife called on the road having overheating problems. He got the car in within moments and had my wife in a beautiful loaner car within minutes of arriving. Communication was top notch, followed up with updates, and had the car ready within 24 hours in full force. This type of service is something to talk about and leaves a lasting impression not only for the BMW Brand but also for Weatherford and Lawrence himself. Thank you Lawrence!! We will be bringing our business back in anyway we can!!

Just detailed my car after picking it up 5/28 and noticed driver side rear lug missing drop off 5/25 not sure when and where it happened but I feel it should have been noted ( during tire pressure check) as well as any other issues found. Thats the type of service Im use to. The car was driven for 37 miles. No notes on the results of that drive. Thats more than I drive in a week day. My other concern start stop economy fuel saving feature. Surely should have been noticed in the 37 mile drive. No mention of any issues. Back to H&B in Berkeley. Although H&B ownership has changed, I’ll give the new owners a try.

My experiences with Lawrence have been superior. His personality is refreshing when compared to other car service people. Who sometimes lack the ability to be clear, trusting and informative about car repairs. He looks and speaks like a professional person. So I will back and will recommend him to others.

We brought our car in for a windshield replacement and all work was performed as promised including estimate of repair. In addition the service manager suggested we go ahead with scheduled maintenance even though it wasnt due for another 1,000 miles. Al staff we dealt with were friendly, helpful, professional and knowledgeable. Our total experience I would rate as excellent!

Received diagnostics, oil change, and fuel injection replacement for my 2012 528i at this location. Angelina was great from start to finish! She was very communicative and kept me informed on every step of the process! Did I mention the service was sooo fast! My car was only there for 2 days! If I have any issues going forward I will definitely be bringing my vehicle back. Thank you Angelina!

Tire replacement. Service was great. We got a loaner car while car was in the shop which was really helpful sine we had to leave it overnight. All of the staff from start to finish were extremely friendly and attentive. 5++++ stars!

Lawrence provided great service! He kept me informed and understood my concerns. At the end he made sure the airbag lights were 100% fixed.

Our service advisor Fortunato was very polite, helpful and professional. Everyone I dealt with was very nice. I would definitely recommend this dealership. Wish I could give them more than five stars because they sure deserve them.Eleni

I’ve had the best experience at the dealership when I took my car there to check the engine light on the dashboard. My advisor was Angelina, and she was very professional and quick to respond. I got my car back 2 days later which I was very happy about.

My service advisor Angelina provided excellent service. She is very knowledgeable and professional. Service was quick as well . I was in and out of there in minutes

Customer service was fast and friendly. I got a excellent loaner car. My car was ready in a reasonable amount of time. Angelina did a great job with updating me on my car status! Thanks Weatherford!

My i3 had a very challenging problem that turned out to be related to the car’s computer system. Weatherford BMW put in a tremendous amount of effort to pinpoint and resolve the problem - including bringing the part in from Germany. Because their investigation and resolution took quite a while, they provided me with a really nice BMW loaner while they had my car. I credit their technicians for solving the difficult problem, but their service representative Jorge Gonzalez went out of his way to smooth out a frustrating process, suggesting my best options for finding the answer and keeping me informed at every step.

Very helpful and thoughtful wait staff and front service desk admin. However car cleaners can care less. I felt my car was just a number to clean and get out the way. My car came back less clean than I left it. Mud on seats, streaks and smears from the rag used to wipe the car. Several streaks of some sticky residue on rear windows and mud/dirt from a dirty rag on several areas near interior hatch. Car is cleaned weekly and is in new condition, 2021 M50i I just leased brand new 3 months ago, interior is/was A1. Wasn’t pleased about this at all. I’ll just opt not to have my car cleaned by their service/carwash group next time I’m due for an oil change and leave it to the weekly car wash crew I go to in the area. Didn’t want to search for other dealers since this place was so close. But might have too.

I have always had a great experience bringing my car in here for service. The process is streamlined and I’m in and out quickly. Communication and the quality of service is excellent, particularly from my service manager Fortune.

Always simple and easy. Drop off, get a loaner,clear communication via text, pick up.DONE!Bryan always takes care of my i3.He and everyone there are always great!

They are efficient and effective. Was ready for me upon arrival. Processed everything quickly. Answered my questions. And very professional.

Angelina Poirier has been my BMW service advisor for years and has always been very professional, courteous, responsive, and overall a big help whenever I need maintenance on the car. I can’t recommend her enough. If you need service at Weatherford BMW, Angelina will not let you down!

Always a great experience at Weatherford BMW. Bryan and the team who worked on my car were amazing. All the work that has been done to my vehicle since purchasing it has been done here and is always done perfectly. I would not go anywhere else. Looking forward to my next visit.

Regina Ann provided exceptional info and guidance in taking care of my car’s issues!

Excellent, timely service! Easy in and out. Friendly courteous professional! Highly recommend especially Angelina who is top notch.

Always very nice, easy to deal with. Offers a loaner car and is very quick and reasonable with the service.

We came in with a flat tire on our BMW. The tire wasnt available anymore, so they replaced all 4 tires for the price of 1 so that they all match. AND they threw in a warranty for the tires! Lawrence was great!

Excellent customer. Relations and.very friendly stall and I appreciate my nice clean car. Thank you

Very efficient and everyone was professional and helpful. Great experience..

Lawrence and the team were great! On time, courteous and professional. Thank you.

Airbag replaced, due to manufacturer recall. Service was done quick over a few hours. In and out, car was washed and vacuumed when I picked it up.

They did a great and fast full service of my I3. They even vacuumed and cleaned the car and charged it, too. Awesome service.

I got my current car from Weatherford, and specifically for servicing have worked with Fortunato. The service has been amazing, and specially Fortunato has always gone above and beyond.He’s helpful, knowledgeable and dependable (always does what he says).

I bought at weatherford because of previous experiences with the service department. They are professional and courteous. I just wish their drop off range was a bit further for the courtesy shuttle (lyft).Brian McNutt has been my service advisor for the last couple of years and I am happy with the service. During that time i bought another car at weatherford. I highly recommend their service department and Brian as your service advisor.

As usual, I was greeted and treated with respect and given great customer service and appreciation. Topped off with excellent service and accomodation.

I received a recall notice in which I brought my vehicle in to BMW Weatherford A few days after I picked up my car I started hearing scraping under the car.... it seems as though they did not put on the under carriage guard correctly

Regina was awesome and very helpful. I apologize for not remembering the individuals name who assists with assigning loaner cars, I believe his name was maybe Devaghn however, he was also great to work with and may even be one of the reasons I upgrade to a M series next year!

Would have been nice if they reset my lights for me as soon as the car completed the servicing.

Great service. Besides regular maintenance, the team went out of their way to diagnose a potential noise issue. Highly recommend weatherford bmw service.

Service has improved over the years! Nice and easy.

Friendly, knowledgeable, timely, professional. Excellent customer service and auto service.

Lawrence and Steve were very helpful with a quick one day oil change service!!!

Weatherford always does a great job! They are always very helpful and flexible.

I am new to the BMW family and service at Weatherford BMW in Berkeley exceeds my expectations. Bryan is the best!Nancy Mims

Perfect experience! Very straight forward and efficient.

Courteous, responsive, professional. Service performed in time for me to get car when I needed it.Thank you!

Great service as always, ty Regina for your kindness and generosity 🙏🏿

I had a great experience with Lawrence, Very helpful and patient! 😊

Amazing team at Weatherford BMW Service department! Angelina is the best!

Excellent service all the way around.

Ive been using Weatherford BMW for my service for a few years. The staff is very professional. And I am always treated well.

They try hard to make you happy. Nothing bad about this place.

Quality service just good people all around

Top service as always. Thank you Fortunato and Weatherford

I went for what I was told was scheduled maintenance covered in the cost of my car and was hit with almost $1000 in charges. Very disappointing.

Professional, took great care of me.

Was pleased with the service received

Speedy no nonsense service

Bryan was extremely helpful, knowledgeable and professional

Good service but very expensive.

Excellent customer service

Weatherford is always quick, courteous, and professional.

Great service 😎

Fast and convenient

Thorough and responsive