Skip that one! they are farce and a sham.Save your money. Be aware that their website indicating a whole plethora of things that will make you feel confident about hiring them but this is a franchise.. the marketing statements are far from the reality.if you sign by the end of the service they will not come back part of the so called 24h warranty.if you get Beatrice or the office manager on an estimate call, be aware.

After paying hundreds of dollars for a “deep cleaning” of a townhome I was moving into, I expected my home to be spotless and in move in condition. I spoke with Beatrice, on the phone when booking the appointment and told her my needs and exactly what I expected. I paid a little extra because the 2 women were here longer than estimated. I didn’t mind paying extra but they did not do a good job at all. On the surface, things looked fine. After I just moved in, I was able to finally see that things weren’t cleaned at all. There was an inch of grease and dust on top of the refrigerator. When I asked them about the hard water spots that were still all over the shower doors, they said they don’t have the cleaner to do that and I should go to Home Depot and buy something there. Kitchen cabinets were left greasy, and some seemed like some were not even touched. I never leave reviews like this but I called the company to complain and Kylie assured me someone would get back to me about this. That was a week ago. I NEVER heard from anyone. I wasted hundreds of dollars and had to do most of the cleaning over myself. I will never use Molly Maid again or recommend them. Below average work and lack of customer service.

Excellent team - they always do a great job and ask if one is pleased afterward.

The team came in and deep cleaned my home. They did an amazing job and it was definitely better than anything I couldve done. For me, a bit pricey, but worth every penny!

Ladies arrived on time. Sent my husband a message before arriving. They were friendly and professional. I was happy with their cleaning services and would use them again.

Really good cleaning, my house was spotless! The price is very reasonable as well. Luz, Dulce, and Luisa did an excellent job.

They were very professional leading up to the clean. In their time frame, called, texted, great.. they came to do a move in clean. I couldnt be there for the clean so I left a note, some special cleaners for some appliances, and a tip.. Poor job for a pricy bill. Remember, this is a MOVE IN clean so there is no furniture but I had requested they cleaned the oven. The only thing that looked clean was the refrigerator. Oven not cleaned banisters dusty, cobwebs still in closets, sticky residue on the inside of the cabinets, blinds were dusty, bathroom floor looked like it was semi swept, toilet bowl still had urine on the side! Also, you know when you clean and the place smells clean- there was none of that. So disappointing.

Very professional and on time! Great job deep cleaning the house after we moved in. Would definitely hire again and recommend!

Dulce, Luisa and Lina were all very nice and totally professional. Their cleaning was very efficent, AND thorough I would have them back and I would recomend them!

Weve been using Molly Maid for two years. My wife and I are both professionals who find ourselves short on time. Dulce and Maricela have been awesome. Theyre courteous and punctual. They treat our 3 little dogs kindly and theyve always done a great job all around the home. Theyve been valuable to our quality of life and Id recommend them to anyone. Thank you Dulce and Mricela and the Molly Maid Team!!!

Jessica and Angelica do an outstanding job. They are nice, efficient and my house is super-clean! Thanks Team 3!

I love the women that showed up at my home Gladis & Ubelina they were so friendly and kind. They did a thorough and excellent job cleaning my home! Thank you Molly Maid!! I will go to Molly Maid for my home cleaning needs going forward.

Team 3 is Fantastic! Yerica and Angelica hit the ground running and do an excellent and through job. Highly recommend Molly and Team 3

Molly Maids does a thorough job at a great price and schedule flexibility. I would highly recommend this service.

Excellent service. Team 3 does a great job for my sister Debbie in Hackensack. Having been using Molly Maids for years and will continue to. Always calls to confirm time and can make changes if needed. Very friendly and professional.

The women of Molly Maids always show up on time and are friendly and do an excellent job cleaning. If there’s ever a Special request they readily completed. The price is reasonable and I would recommend them to my friends and family.

Molly Maid has been cleaning our home for 2 years. They get better with time and are always professional, hard working and open to improve.They have learned over time the best way to clean our home and it gets better each visit. We really appreciate the hard work of the cleaners and are happy to have them clean our home.

Dulce & Maricela are absolutely amazing!! They keep my home sparkling. I have never had a single complaint!! Thank you so much ladies!!

Im writing the review for Gladys who does not have a computer but she loves Lina and Sandra who do a great job!! She would always recommend them and they are always on time.

Great experience and office looks fabulous!

Bad business model. First time cleaning service was charged hourly basis. Obviously, they took time to milk every single penny from us. Thereafter, it was a flat rate no matter how long the maids stayed. They were in and out within 30 mins!! How did they take 5 hours to clean first time around and then 30 mins after that? I don’t think my house shrank. It is obvious...And the maids were rude...

When I first used this service, I thought it was just OK, I was left a little disappointed because the ladies did not dust well. They did not clean stainless steel in the kitchen unless you provide the cleaner, they did not do dishes, and would only clean the refrigerator if you emptied it out. They were also really expensive. I did not have a chance to do much research, as I had just had a baby, so I just hired them based on location. Since then, I had the opportunity to use another service called MaidPro and can now see how bad Molly Maids is ... I got SO much more for my money and my house was left spotless with the Maid Pro service. That is why I decided to do a review, because I just realized how terrible and expensive Molly Maid is. Would NOT recommend at all.

They show up late..barely did a thing..floors never mopped cobwebs still in ceiling corners

As a paying customer TEAM 4 is the best they deserve a bonus from the company i hope the company will give them the deserved bonus thank you

Very happywith the cleaning service

We have used Molly Maids since 2013 and have been extremely satisfied. Our current team - Gladis & Ubelilna are personable, accommodating, detail oriented and punctual(#5). Tenafly, NJ

Molly Maid has been cleaning our home for several years.They have always been professional and responsive to our needs.

Dulce and Maricela do a super job. They are very efficient and clean anything Ive asked them to clean..Im very happy with Molly Maid Cleaning Service!

I had a VERY bad experience. I would not recommend this place AT ALL. The cleaners were not skilled and literally drag their feet to ensure that they do not complete the work in order to charge for more time. When i complained, the manager never called me back. I didnt want money back, just wanted competent people to come back to finish the job that was promised.

Never showed up twice, once they came 3 hours late. Dont count on a promise that they will be there.

Was looking for a cleaning service in Bergen county to establish a relationship with, so I reached out to Molly Maids. It was a move in service and I needed a thourough cleaning of my new apartment. The woman assured me they would call 30 mins prior to arrival (since the old tenant was moving out I wanted to make sure everything was clear) which they did not because the window was 2 PM to 5PM. When I got there 20 mins after they were there the women had started, they appeared to be busy and it took them less than an hour. The women were unpleasant albeit rude and the job they did was horrible. I had to go back through and wash base boards, dust and thoroughly rewash the tub and toilet. I really wanted to like the service and a few people in the neighborhood asked about them since they saw the car pull up. The kicker was when I called back the manager rudely told me that this was the best they could do and they would not return. I would not recommend this service to anyone.

Convenient and the girls do a great job.

Team 4 is great

Team #2 was great!!!

Very good

Dont use their service.

The cleaning crew did a terrible job cleaning !! Our problem is how they have handled our comments and their unethical business practices. Upon arrival, we gathered the team, explained our expectations, and toured the team around my house. The crew ignored everything. At the end of the cleaning they presented me with a signature that I signed ... (hindsight 20/20), then they have rejected any attempt to correct it. Also, the person in the office who took my original call lied about our original conversation.

Very bad