I took my daughters 2006 BMW X5 to this dealer for several electrical issues that needed to be investigated. They came back with a list of issues that I decided to try and tackle myself. However, after replacing the parts that they said were bad, it still had the same issues so I took it back. Still the same report. So, after spending $850 for diagnostics and replacing the parts that they said needed to be replaced but with no improvement, I took it to NWA auto shop. They ran it through diagnostics and came up with the real solution, wiring that had been tampered with and loose ground wires.I would not use BMW of Northwest Arkansas again. Either they didnt actually investigate the problems, or they did but came up with the wrong solutions. Either way, they charged me a premium and gave bad advice. Plus, if I would have had them do the repairs, I would have spent a small fortune and not made any progress. I was willing to pay a premium for quality advice but now I just feel taken advantage of. I wouldnt recommend this dealership, save yourself frustration (and money) and go somewhere that actually knows what they are doing or at least can be honest with you.

Bought a Certified Pre-Owned 2019 740xi from out-of-state and could not be happier with the buying experience or the value. Ethan (in Sales) and Gavin (in Finance) were knowledgeable, responsive and accommodating through every step of the process. Youll be in great hands with this team, even if youre buying from a long distance as I did. Nicely done, guys.

The place to go for your maintenance. 5/5 highly recommend.

We had an amazing experience with purchasing our 2018 430i but you always worry about the after sale experience. That was put to rest today, we found out one of our wheels were damaged and instead of them telling us to bad they went above and beyond to remedy the issue. I have never been treated this well at any other dealer. 5 stars hands down.

ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. If you are a female, this is one of those places that treats you horribly. This place is truly a mess. No communication, no follow up, no care about customer service. If you want to speak to the manager—“he’s busy”. I will never buy another vehicle from this dealership as long as I live!

I am pleased and very happy with my experience. I recommend James for being thorough and professional. I finally now have my dream car!

Outstanding service and professional courtesy! Thank you Brandon! 5 stars!

Nice place with friendly staff and free EV charging.

Quick and efficient. Great customer service. And was glad they had a loaner for me.

I had been looking to buy a CPO BMW 430i convertible (AWD) in a 2 different shades of blue and decided to cast my net wide by using the internet. This beautiful car popped up at BMW of NM AR. I made an inquiry and was contacted by Dan McKenna. The deal was great and they even offered to have it delivered to my home in St. Louis, free of charge. After trying to decide between this car and one in IA, I went with this. Dan was so helpful and went over the car with a fine tooth comb showing me any little imperfection. My husband and I decided to pull the trigger. I worked with Mason Beck in financing who was nothing but professional and kind. I CANNOT recommend Mr. Beck & Mr. McKenna enough! My car arrived the very next day (St. Louis) and they took my trade in, a 2015 Lexus, back to AR with them. I was so overwhelmed by the technology and BMW of NWAR made their genius available to help me via phone. Still, we were so overwhelmed (in a good way) by the car.That night, the general manager, Mr. Waller called to ensure I was happy with the car and let me know that they were sending up the missing windscreen as the previous one was broken. I had not even known it was missing yet! I was blown away at the customer service and that Mr. Waller would call to ensure I was happy with my purchase. I had forgotten to tell him that a couple of the vents in the backseat were broken. I could understand how this would be missed. Youd have to crawl in the back seat to see it. However, thats something wed like to have known. I notified Mr. McKenna and sent pictures of the damaged vents. I took the car to a BMW dealership here in St. Louis to have the part replaced. Mr. McKenna told me they cut me a check to reimburse me for getting it fixed. Other than the vents, which I believe they will be making right with reimbursement, I can tell you I have had a phenomenal experience with this dealership and Mr. McKenna. So far, this dealership has shown to be superior. My husband wants a BMW SUV now. We will definitely look at BMW of NW AR again when were ready to buy. Seriously, why would we go any where else again?

Ethan and the Gm Jeff are awesome !! They made the process very smooth even with my business schedule.

Friendly staff. Excellent service. Awesome cars. What else could you ask for?

I’ll never drive another BMW while I live in NWA. The service department is filled with unscrupulous clowns. Beware.

Awesome and very knowledgeable staff! They provide you with the information and resources needed to make car shopping a painless experience. Would recommend.

The online chat option is a great service for a clients needs.

I bought my car hereUse to love thus place great customer serviceLast couple years they have been losing their lusterTook car in for oil changeWas told an hour waitSo didn’t get a loanerWaited over 2 hoursService engine light was onThey didn’t mention it or resetCalled talk to someoneSure bring it back inDrive back, which is an hour one way for meThey want to charge me for diagnosticThe guy I set up appointment with was busy with another customer And didn’t say a word about this on my phone callI ended up leavingI sure miss the days when they cared about my business

This BMW dealer provides us a free ev Charger, which make our Model 3 Performance able to reach Joplin. Really warm welcome even we are not buying vehicles. Kind of moved by their staff, good people, thanks! I owned a 740Li which I love it so much, and I’m very pleased to see a BMW providing great service to the public. So I suggest the local people consider this dealer and their new models. I know BMW very well, New 3, 5,x3,x5 all on new CLAR architecture, drive better and more reliable than MBenz.

Took my car to them for service they went through it and cleaned it up after they were done not a lot of complaints other than they are very expensive but they do specialize in BMWs

Purchased my dream car yesterday. A 2020 BMW X2. Thanks to Charles Woollett, Joseph McClain, Mason Beck, and Delanie Stanton for making this a totally stress free experience.

Gave a guest from my hotel a ride there he said it was fine I dont know

Took my car there to get serviced. They charged me two diagnosis fees ($330) just for a misdiagnosis. I repaired what they said to and it didnt fix the noises. You would think if someone had the car for a whole day they would be able to find out what was wrong. Especially since they are the dealer. The kicker is they wanted to charge me around $2000 to fix the things that werent wrong.

Service department has been great.

Clean facility with friendly staff.Went to BMW NWA for recall and service on 5 series BMW; had some mishaps but was corrected. Thanks Philip.

Highway robbery!!For every inspection they are charging $155 per hour. Not at all satisfied with the way they are charging prices.

Well..after coming here i just realised..service do matter.I asked a car for test drive,and these guys are totally rude..So i went and bought a volvo.Thanks to these guys i love my Volvo,even though i previously owned 2 Bmw..These guys changed my opinion

We had an excellent experience with our sales representative James at BMW of NWA. We ordered a new X7 and he was great through the whole process. Everyone we have worked with was very professional and accommodating. We shopped around to get the best price and they matched anything we found. We enjoyed the experience so well that our son came and also bought a new BMW from James. Thanks for the great experience.

Great service from Brandon! Thanks, guys

Curtyous, helpful, went out of their way to get our vehicle in the shop and get repairs started right away.

Largest group of liers I have ever met. Went to buy a 16 Audi A7 I wanted to pay 36k and Id be the owner, they wanted to stick to their guns at 38k. They threatened to send to audi of little rock (which I was happy to hear because I own audi and know they have a loyalty incentive) I told them to call me if they send it of lower the price. I watch this thing go from 39,998 down to 35,999 in a month then they send it to Mazda and mazda is trying to get 37,998 for it, then 35,658, and now 33,998. All this time i hear nothing from anyone. I love how they threatened me to make a sale and now they cant get this off the lot.

Great service and attention to detail. They provided an above average loaner and kept me updated while they serviced my car. They also have a surprisingly large number of higher end BMW’s, including M4’s, M8’s, convertibles etc. for sale.

I bought a Range Rover here. This is a very knowledgeable establishment I love the crew here.

Took my car multiple times there for different services. Always great service and car comes out cleaner than it was purchased! Amazing staff and specially Brandon is very polite and knowledgeable and would always have right answers. I would definitely recommend this dealership.

Absolutely worst customer service I ever received, unfriendly, rude service by sales rep STEVE. Apparently you need to have $30000 in cash to go for a test drive and this kind of service is backed up manager CHARLES. Dont go here if you don’t have 30,000 in pocket in with you.

While on a recent road trip, I experienced an issue with my engine coolant. A phone call with Brandon confirmed it was safe to drive to the dealership where the fluid was topped off and I was soon on my way. Brandon and your entire staff demonstrated exceptional professionalism and customer service. Thank you again for your help!

Absolutely the finest Ladies and Gentlemen you will ever find at an automotive dealership! Hands Down, the Best Customer Experience youll ever have! Highly Recommend

Wonderful. Im just a traveler who had a problem and they got me right in and back on the road in no time. Friendly, personable and professional. All of them, from a mechanic just walking by who held the door for me, my proficient and funny service tech and the parts guy. Im so grateful. Kudos crew!!😎

Had my new car serviced and oil change for the first time and super impressed with the staff and customer service. Immediately greeted and the door held open for me...drink is given. He went out of his way to get me a loaner and actually had someone drive the loaner to my place of employment while they took my car the next day for service. Once done they brought it back. Top notch customer service!!!

It is 3pm Saturday January 4th 2020, this dealership closes at 6pm on a Saturday. As I am browsing through the inventory, I observed employees in the vicinity. Not one person, came up to me! I approached a blue BMW X6 in a corner, I see a staff member getting off of a white BMW X7, that he had parked 10 yards from where I was standing. He had a clear view of me and still did not ask if I needed help. These people have no intention of doing their work, but receiving a paycheck not caring if they did their work right!

It was great experience working with Alex who was knowledgeable, patient, responsive and best at understanding customer needs/problems. He wont force you to buy the car which is unique experience after being to several dealerships. The best experience is even after delivering the used car, they fixed the scratch and the brake pads to my complete satisfaction. I am very happy with the manager and the salesman(Alex) at this dealership. It was wonderful experience with my car purchase here.

Two weeks ago, I was browsing on the internet looking at the 2020 BMW 740i xDrive. I live in Massachusetts. I ended up at the BMW of NWA website and I inquired about your BMW 740i. I was assigned to client advisor Randy Pegram. The next day I called Randy inquiring about the 740I. Randy went out of his way to help me understand the 740I and connected me with Phil Waller, the General Manager about the car and we later worked out the process of closing the deal from out of state.It was a pleasure working with the entire BMW of NWA team from start to finish. Surprisingly, they made the process very straightforward, effortless and pleasant. From Randy bringing the deal to the table, Phil valuated and make an offer, Mason Beck helped with the paperwork and communicated with my insurance company, and helped me to obtain title and registration in my state of Massachusetts.Randy’s extraordinary attention to detail coupled with a no-pressure approach was what made my decision to purchase the car from BMW of NWA sight unseen rather than buying it locally. I trusted him implicitly.What stands out about BMW of NWA is Randy’s professionalism, courtesy, and the respect he gives his clients. He communicated with me throughout the process from funds transfer to finding a shipper to transfer my car to me. What an experience. Please give your team my enthusiastic congratulations and gratitude for a truly enjoyable car buying experience that I usually dread. You guys are real PROS! Many thanks

My 7th BMW and my 1st from BMW NWA. Was able to purchase a 2020 340i from out of state with great ease. Picking the car up and the process of closing the deal was a pleasure from start to finish. Kudos to my salesman Randy for helping make number 7 a great experience.

There are service departments, then there’s BMW of Northwest Arkansas. Kiefer and the rest of the crew took my service issue personally, handled everything promptly, and went over and above to communicate each step of the process.Good customer service is easy to come by. Excellent service, however, is more rare. So, thanks! It was a pleasure.

Good service. We love our new BMW.Weve had Lexus, Volvos, etc. However, the performance of these German made automobiles is the best weve ever purchased.

I love this dealership. Great sales and service. Have purchased 2 vehicles there and they perform service on all of our BMWs. Dont even bother driving to Tulsa or KC.

BUYER BEWARE.I purchased a Porsche 911 Carerra S from BMW of Northwest Arkansas on 8/2/19. BMW of Northwest Arkansas agreed to tag and register the vehicle for us. After sending the required paperwork (insurance, signed documents etc) to BMW of Northwest Arkansas, we were informed that they would handle the registration of the vehicle with the proper state administrative office to receive our plates, and send the information to the loan company as well.My husband and I followed up with the sales representative on 9/11/19, 9/14/19, 9/30/19, 10/1/19, 10/16/19, 10/28/19, 11/7/19 and 11/14/19 (8 times in total) requesting updates on whether the title had been filed as promised. We have had to request three temporary tags, as each has expired before we have received our license plates and tags. As of 12/1/19, we have still not received the state issued title on the car. It has been FOUR MONTHS.As of December 1, 2019, the loan company has still not received a record of the collateral being properly registered.

I normally do not write reviews but I had to for this one! If you are looking for a luxuary vehicle AND the incomparable service with it, look no further! This is THE place to be! Stephanie was my Sales person and she was so gracious and went above and beyond from the moment I was looking for a vehicle to the moment we received it. Her entire team was phenomenal! Stephanie, Phil, Matt, and Anna assisted me so much and did everything they could to get me into my dream BMW and they did it! I am thankful for their amazing customer service. I am an individual who is all about customer service and this is the place to get that and more! Thank you so much for all the help from your dealership and team. I look forward to more future business with you all AND this will be the only place I will keep coming back to my BMW and future BMWs. Thank you!- Soul, A Happy Customer.

BMW NW Arkansas Has A Great Staff To Asst You in The World of BMW And You Can Enjoy The BMW Driving World All Around Stop & Shop At BMW NW Arkansas Today

What a refreshing experience. Attentive, no pressure approach to sales and service. I have dealt with both.....and I really appreciate the courtesy and respect from each department. Professional minded atmosphere to match an immaculate showroom floor. Thank you for taking care of my M Brandon.

With the services they offer ..i advice its better not to buy even a bolt for your Bmw at this place.Absolute trash and disgusting

On Thursday, May 7 one of your technical men by the name of Greg came here, near Pittsburg, Kansas, to change out the airbags on my BMW M3 for the long standing recall. This young man was one of the most knowledgeable professional people I have encountered in a long long time.It was like watching a skilled surgeon at work. He knew exactly how to do the job; was careful of my baby and had the exact needed tools with him as he approached my Bimmer.He looked professional, was so skilled, spoke intelligently and was great to visit with. Greg was a credit to BMW of Northwest Arkansas.I am a Professor of Engineering Technology at Pittsburg State University and have been so for over 40 years. Many times we faculty worry about the future of our country as we work with students. It is always so good to see those special ones that we are all counting on. Please give Greg kudos from a very satisfied customer.I look forward, in the near future, to traveling to Bentonville to visit you folks.Prof. David L. Lomshek

Illmannered,impolite service from sales representative.Suggest you not to goto this place even for test drive.

Sales process was 100% excellent... best of my life. Really good people.Service is a little more subjective but still really good. 4 out of 5 visits have been excellent. One was a little shaky... a junior person recommended an expensive repair. I know enough to get 3 opinions on big jobs and it turned out the big job MAY be needed, but there were steps to take before getting there. So overall great, but get as with any large expense get 3 points of view.

Never saw such kind of trash customer service in any showroom.You need to have bundles of cash with you to test drive a car.

Just bought a new (CPO) 4 series from here and had a great experience. They did a great job listening to what was important to me and my concerns and guided me to the best options without applying a lot of pressure to upsell me which I hear some dealerships do. They did a great job outlining BOTH the positives and negatives of the options which made me comfortable and happy with my choice as I knew exactly what I was getting into. Their recommendations were spot on for both what to go for and what to decline and even came up with some problem solving to save me a few $100s on the tire and wheel coverage options (lots of new construction by me so tire protection is a must).Pricing was competitive (checked with family who works for BMW in NY) and service was great.Icing on the cake, they took great care of my 2 year old while going through the buying paperwork and sent him home with a toy BMW of his own.Great Job BMW of NWA and thank you!! Already drove for 1.5 hours and loved it!!

Been a customer for many years. Great service throughout the whole facility. Service department, sales/parts and even their technicians are all friendly. They have great knowledge of the car and the brand. They show true professionalism and customer service. I feel welcome every time I visit whether it is for service or to check out new cars. A big shout to Richie and Brandon from the service department and Randy and Phil from the Sales Managers department for their true customer service and professionalism. I have full trust that they will take care of their customer and always do what is right for their customer. I have first hand experience! Thank you for your service!

Great group of people to work with. A couple of weeks ago I bought a new car from them and they were more than helpful and really took their service to the next level. Would highly recommend doing business with this group. Great experience!

Judging book by its cover ....my friend had a bad experience....some one missed the huge tip from him...😃

I drove two hours to purchase a car here. Service from the first call was first class. I have bought a lot of cars and this was by far the best experience I have ever had. I worked with James Bullard and he was phenomenal. I wouldnt hesitate to purchase another car from him sight unseen. This car was way better than what I expected. I will be back. Thanks!

I rarely ever write reviews but I recently purchased a 2009 BMW 640 from the dealership and wanted them to know how I felt.During the process everyone was extremely professional and catered to my every need. Delanie my sales consultant and Phil the sales manager were exceptional.I went into finance and it was the non aggressive selling strategy that lead me to purchase a wheel / tire and extended service protection package.A month later I brought it into the BMW Service Department for an issue. As I pulled in I was immediately greeted by Wayne and Richie in service. They immediately took care of me and placed me in a loaner vehicle while the vehicle was inspected..A few hours later I was notified that they had found an two issues with the vehicle that needed to be fixed. I advised them that I had purchased a warranty.Little did I know that while the vehicle was being looked at they had already notified the warranty company and had the problems approved to be fixed. That made me extremely satisfied,Upon arrival to pick up my vehicle I again met with Wayne and he explained what was done in detail and that they had also had my rims fixed since there was cosmetic damage to both rear rims. This was completely covered in the wheel/tire package as well. I was even more impressed since I did not ask for them to look at the rims.I have had multiple BMWs and this is the best experience I have had in a BMW Service Center and dealership.

They dont guarantee their work. Once they fix your vehicle, you are on your own. 2 star review is for them providing me a loaner. Also didnt notice but after they put my interior back together my rear heater, the fragile plastic hinges broke. I didnt notice till a month later. I dont sit in the back of my car. Recommendation is, if your vehicle is under warranty use it to its max, otherwise dont waste your money here cause once they say they fix the issue. You drive off, they will just tell you, you are on your own.

Terrible Experience- Everyone BEWARE of this Dealer. Don’t be fooled by their fancy snacks!! They will lie, cheat, and make excuses instead of taking responsibility. Their prices are inflated and they price gouge their customers. BEWARE OF THIS DEALER!

A bit on the pricey side but they always do a thorough job and are very friendly and helpful and will answer any and all questions.

I live in Pennsylvania and work for Bob Fisher Chevrolet. I have been on the search of a low miles well kept BMW 135 for months. I found it here. I dealt with Randy Pegram and he was awesome. The whole experience was smooth and when I got the car it was awesome.

Excellent Service!! They completed my service appointment and completely washed and detailed my car in record time. Staff was friendly and the show room was nice and clean with coffee and a snack bar set up for Christmas! Great Place!!

Took my car in when the check engine light came on, and the process could not have been more smooth! Brandon was great, great people at BMW! Thanks again!

We have bought 3 new cars from this dealer, wonderful people and service.

Great Experience! We buy all of our vehicles from Superior!They have great prices and excellent service before and after the sale.Highly recommended!

Terrible Experience- Everyone BEWARE of this Dealer. I have done business with this dealer since 2001- all BMW were purchased new through them. I have recommended them to friends and family, who also have purchased from them. I agree with Sarah G. in the review above- dont be fooled by their fancy snacks and ratings!!!! They are not locally owned, and do not care about their customers. This dealer kept my BMW for over a month- basic repair and during this time had killed my battery(due to neglect). They charged me $600.00 for the battery that they had ruined. They will lie, cheat, and make excuses instead of taking responsibility. Their prices are inflated and they price gouge their customers. Sarah is correct about the time allowed for basic repair(they kept my BMW X5 for over a month). I talked to Jim Teeter(General Manager), Dahlia(Service Adviser), and Richie(Service Manager)- they are dishonest and will lie to cover their mistakes. This dealer has lost my business- of course they know this. BEWARE OF THIS DEALER!!!

People are very friendly and accommodating. Brandon Cothran handles all my service work and does an outstanding job.

If you are going to get your BMW repaired, SKIP this dealership. They charge WAY TOO MUCH for parts and labor. If you are OK with paying 3x more, then go there to get ripped off and enjoy their free water and candy snacks. I took my BMW 528i in because the right rear window regulator was broken. They estimated the cost to be $700 for parts and labor. I took it to Friends Foreign Auto in Fayettteville - $240 for parts and labor. Your choice!Also, they are getting cheap with loaners. The loaner policy is now you cannot get a loaner unless you have purchased a car from them. (There is probably another requirement too which may be as ridiculous as the one I just mentioned.) Otherwise, they will taxi you to where you need to go. CHEAP, CHEAP, CHEAP! I thought this was a high end car dealership, not a tight-wad car company!Management is screwing up majorly and they dont know how to exceed their customers expectations. I definitely will not go there to purchase a car. I would rather drive to Dallas than go to their dealership to buy a BMW!

Took my 2015 X3 in for service on Saturday. While I was there I asked to have them give me a trade-in value on mine because I was extremely interested in the loaner, X1, they gave me drive. The serviceman who took care of me, Wayne, was very helpful and went above and beyond and assured me that I would have an email, possibly that day, of the value of my car. I never received an email so I called yesterday and spoke with Sandra. She spoke with Wayne and he told her that he had given the information to the Salesman so I could be contacted. She said she was sending an email to Johnathan, the Salesman, who would be in contact with me shortly. It is now Tuesday and I have not heard a thing. All I wanted to do is find out if there was a possibility of trading in my vehicle on the loaner, but it appears that unless you walk in with cash or look like you come from money, you dont receive any respect form the sales department. At least the sales department was courteous.

Customer service experience was amazing. I was kept well informed and advised of the entire process. Everyone was friendly and thoughtful. They were well prepared for my arrival.

We just left this dealership with a beautiful BMW 528xi, we couldnt ask for better service, better people, or a better dealership. Phil, James, and everyone there were top class professionals. Thank you for a great experience!

New to NWA and very happy to have a great place to get our car maintenance. Wayne was awesome, very knowledgable, thoughtful in his explanations and patient with our extensive questions. His customer service was exceptional. Additionally, our car was professionally serviced in a timely manor, so we will definitely be coming back.

Had a GREAT experience working with Alex Lawhon. He was knowledgeable and responsive. What you would expect from a BMW dealership staff member. He represents his organization well.

Great buying experience-My salesman Steve was very accommodating and took care of our every need. Great group of folks to deal with, really knowledgeable and straightforward. A pleasure to do business with, would recommend them to anyone looking to drive the Ultimate Driving Machine. Thank you Steve and BMW of NWA for my new to me 535xi!

Not the place to get your vehicle serviced if you have anything other than regular maintenance.

Rude,reckless behavior by sales representative STEVE.Suggest you to remove this off your list ,if you plan to buy from here.

The service I have received at BMW of NWA has always been stellar. Ive had my 2012 X6 since July 2014. Rich and Wayne consistently provide outstanding customer service like no other. When you purchase a luxury vehicle, you expect luxury level service and I always get top shelf service.I applaud BMW of NWA for being the best in the business. I plan to be a dedicated BMW owner for the rest of my life because of the vehicle and service from Rich and Wayne.Keep up the great work guys!

These people suck

BMW of NWA has impeccable service, friendly environment, & always willing to go the extra mile to make sure their customers are satisfied & taking care of! 10/10 would recommend.

I was searching for a pre-owned vehicle and found this dealership to be very helpful in identifying options and negotiating clearly and in good faith. Nate was very helpful, and the process of working with the managers was very straightforward and pleasant. I enjoyed my experience.

Im disappointed with the BMW brand and the service i was provided. The front tires of my X3 are completely worn out in just 6900 miles and i was asked to replace them for 700$. The service representatives has no answer on why the tires couldnt handle even 7000miles. The most disappointing answer is when i heard that BMW is not responsible for the tires since its a different manufacturer. I purchased the car for BMWs brand and not for the brand of tires. And im still waiting for proper response from BMWofNWA. I wont return again to BMW for my next car.

Professional service. I was taking my Mini there due to a yellow check engine light. It seems the code cleared itself, so they couldnt find any problems, but they also didnt charge me either.... they even offered me a car wash before I left.

Brought our old 2003 BMW in for service, treated us like we were purchasing a brand new one. Excellent service!

I inadvertently rated BMW lower earlier. Realized my mistake and change it. Service department was terrific and gave my wife some great advice on her car.

I have been a customer at superior for almost 10 years. I bought a 2015 i 3 here. The sales professional i talked too gave me false info on this car! My professional brought me here handed off too a bmw professional and heard the same false info on the car. After i bought it and realized it didnt do what i was told i took it back at a price. Long story short do NOT buy from these people! They are crooks and dishonest people i paid dearly and had the worst experience i ve ever had at superior. My advise is go too superior dodge in siloam springs. They are honest and shoot you straight. I really hope i have helped others in this truly terrible experience,! Thanks so much for reading and double checking on your purchase. Good luck.

Love the parts department. Honest, refreshing.

Too extensive even if you go for shall checkup otherwise all good 😊

Service manager Richie H has assembled an exceptional team of service professionals from knowledgeable service writers to experienced technicians. I trust these guys with more than my BMWs, and bring the familys Audi, Toyota and Italian sports cars to BMW of NWA for service, tires and accessories. When I recently purchased an M4 the service team was as enthusiastic about helping spec out the car as the sales team. These guys make owning and maintaining fine motorcars fun.

I was sold a certified BMW. Several months in their shop and ultimately being sent to Baron BMW to fix it was never anticipated from this purchase. Fixing the car was an uphill battle too... I was told at one point by my sales rep thats just how its going to be and you can trade it in if you would like or my favorite response from service take it to another shop for a second opinion. The best parting gift I received was a buff job with the entire car scratched up and $350 out of my pocket to fix it. Dealership is non-responsive to rectify. Im really unimpressed with the lack of knowledge from the service department and overall communication from this official BMW dealer.

They have always taken care of me. Great location and facilities.

I spent $1900 in labor here for repairs. I provided the parts and gladly waited the weeks it took to properly install them on my car. The work itself was generally handled well but every time I picked up my 27 year old BMW there was a new scratch on it or a different part damaged in the process of working on it.Of course being an old car they were unable ( or unwilling) to locate parts when they broke them, which cost me more time on the phone locating and shipping things to get the car back where it was before they touched it. They, of course, refused responsibility for the damage when called on it - including when the car was driven over a speed bump pulling the front valance loose.At one point in time the Service manager resorted to telling me he was previously employed as an insurance fraud investigator and was unwilling to entertain the idea that anyone there had caused damage to the car. The most recent chance to keep my business was lost when I picked up the car after hours and noticed a buff-like swirl scratch in the rear fender. I immediately took pictures of it and text them to my service adviser. Upon calling them the next day I was told that they again deny and responsibility for the scratches and from this point forward told me they refused to work on the car at all.All told in 3 months I spent more than $5000 on parts and labor - paid for and replaced every part they suggested, never asked for a discount and was still treated as if I was trying to get something out of them for free every time I showed up to the dealer.I didnt have this problem in 2013 when they were servicing a 328i sport coupe still under warranty but this time around it was a maddening process.I really dont like to make poor reviews but Ive made contact with everyone in control of the service department - including the tech - both in person and on the phone. The common reply is a redirection of blame such as Well your car wasnt perfect when it arrived and Things happen to older cars that dont happen to new cars. These are not the answers that a paying customer should be given when inquiring about new found dings and scratches.If anyone reading this would like to buy a nice E30 sedan, let me know. This place has nearly ruined the whole BMW brand for me. Ill not be returning.

Great staff. Excellence.

Super nice dealership, better than their old location on old hwy 71 with a better selection.

Everyone was very friendly, and went through an easy process to get us a new BMW X3!

My wife and I bought a new car at this dealership in late July. We traded in a car and they were to apply for a plate transfer which they said wouldn’t be a problem. However, two months later they couldn’t get it correct. Once it was corrected, they sent the papers to the wrong address. 3 months later we don’t have copies of the correct paperwork. Calls don’t get answered, emails as well, and emails to management are ignored. Stay away from this dealership as they are incompetent.

Great service, the people who works there trade so nice and help you more that I can expect I recommend

Visited BMW service center. Wayne provided great customer service. Thanks.

The best service experience I have ever experienced at a car dealership! I am so thankful for all of the service advisors and how eager they are to listen and help me with whatever I need. Thank you BMW of NWA!