The company and the team was great and very creative. They had a lot of interesting ideas to enhance our landscaping that I had not considered. Backyard turned out amazing!

I hired them to repair my sprinkler system.They showed up dug a huge hole then left never to return.I tried to call them for weeks with no response.So I hired another company that did the job within a hour and a half.2 months later Newport called to tell me someone would be out to fix my issue. They wouldn’t return my call so when they showed up I told them no thank you. 6 months later my bank notified me that Newport Ave Landscaping was trying to take $900 out of my account. I ended up having to contact a lawyer to get them to back off.Just call someone else!

I recently needed to have my sprinkler system winterized. I needed service ASAP as weatherforecast was for freezing conditions. I called Janna at Newport and she was able to move heaven and earth to get me on the schedule. Aurora showed up the next day and did a very professional and thorough job. Thanks to your great staff I am very grateful and have signed up for your permanent service. I would highly recommend Newport Landscaping.

Had someone come out for a bid. Nice guy! After several weeks of waiting no quote. He did email me that the bid was coming. Three weeks later.... still no bid. In total waited over five weeks for a bid after he stated one was coming. I emailed him to say if a bid takes this long...a start and finish would be even longer.

Unfortunately, our overall experience with Newport was poor. We do like some of the finished product and the crews were polite and hardworking (we even tipped them). Where the company fell seriously short was in two critical areas: communication and issue resolution. We had four different leads on our project; there was no knowledge transfer between them, which resulted in a slew of things being missed or done incorrectly. Many things were promised by one lead and then never carried out by the next. A few issues were ultimately escalated to management but nobody ever called to work things out, instead they sent a rather curt email, with a demand for payment before any corrections would be made. Payment was then made (timely) and we have not heard from anyone. At this point, it’s clear they have no intention of returning to make things right. It would have been easy for them to just take care of the issues, we would have been happy enough and this review would not exist. This has turned out to be one of the worst experiences we’ve had with a contractor. It’s also been unnecessarily stressful. Our recommendation is to take your landscaping projects elsewhere, but plan way in advance aslandscaping companies in Bend are swamped with businessthese days. **Update: out of the blue I got a call from the foreman and they ended up taking care of our main complaint, took a while but they did it. Happy they came back so changing rating from 1 to 3 stars.***It’s March 2021 now and I’m upping the review to 4 stars. We had a leak which turned out to be a faulty part and they were on our job the next morning and took care of the issue. Thought that was really good customer service!**July 2021. They were not good on their word and argued that it wasn’t their fault and they are now charging us. I’m going to pay it but I’m not happy, this could have easily ended well but no. Back down to two stars. I’m done.

Had to call back to finish easy clean up mow/trim. Then they still didnt do a good job or finish it all. Then charged me about $500 on the smallest of lots. This is after paying them quite a lot to do a small patio. They left the site a mess. Only did the bare minimum. Etc etc. Look elsewhere.

We spent all summer trying to find a landscaper to fix our broken sprinkler system. I called and emailed multiple companies and nobody would respond to me. Then I called Newport Ave Landscaping. They made an appointment for me immediately. They showed up exactly when they said they would (and even called to let me know they were on the way). The service technician was incredibly friendly, quick, and helpful. What we thought was going to be a huge repair job turned out to be one stuck valve. The tech cleaned it out (didnt try to sell me a new one), reprogrammed our box, adjusted some sprinkler heads, and everything worked great! He did it all in less than an hour. We were so impressed. Even better, he didnt try to up-sell us on anything and he explained what he was doing as he did it (we know nothing about sprinkler systems). We will absolutely use this company again for all of our irrigation needs!

The men that provide our weekly service are awesome! Rain, snow, freezing weather, whatever...they are there making sure our lawn is maintained and looking great. We truly appreciate these employees soooo much! Thank you!!

I had an amazing experience with Newport Landscaping. I had a pretty limited budget, but they came in, gave me some great options and and turned my dusty backyard into a truly beautiful space. The where in and out in two days and all of the crew where friendly, non-intrusive and very professional. I will definitely work with them again!

They transformed our backyard into a beautiful space. Very kind, trustworthy people. Would absolutely recommend!

Newport Ave deserves a solid 5 star rating! We are extremely satisfied with our experience from Suzanne, the landscape architect, to Sterling and to Chris and the work crew. They did an excellent job. They were always professional. They listened to what we wanted and they were considerate of all our concerns. They did a great job!

Thank you, Newport Ave Landscaping, for our beautiful new backyard.Our home is a new build, so the backyard was bare dirt. My husband and I interviewed several landscape companies, but we were most impressed by the professionalism and attentiveness of Newport Ave Landscaping. Turns out, we couldn’t have made a better choice. Adrian and his crew were a pleasure to work with. They listened carefully to the look and feel we were going for and delivered exactly that. Once the install began, Adrian and his crew worked all day every day until the job was finished. We love our new backyard and highly recommend Newport Ave Landscaping to anyone in need of landscaping services.

Newport Ave. Landscaping does a phenomenal job. I have hired their maintenance and irrigation staff in the past both of which did a phenomenal job. The maintenance staff was competent enough to flag problem areas and then have an irrigation tech come out to resolve whatever the issue may be. I only say this because other landscape companies we trialed did not have the same level of communication and minor to major details were missed. Would definitely recommend Newport Ave. Landscaping.

Last summer me and my family moved to Bend. We had a dull backyard that needed some making over. After consulting with two different companies we were told that they wouldnt be able to complete the job I was asking for due to the type of soil they were working with. After having Newport Ave recommended to me by a fellow Bend mom, I gave it a shot and was certainly not disappointed. Not only were every single one of my needs and visions met, but it was at an affordable price as well. I rarely write online reviews but after seeing everything bloom this spring and seeing my beautiful backyard and patio again it is the least I can do.

I appreciated Newport Ave Landscaping because they were not only consistent in showing up every week, but they were consistently good in taking very good care of my front and back lawns and yards. They were very complete in covering the whole area, and Sterling was good about checking up on how his employees did their work and in making sure that they followed through on everything that needed to be completed in the yard care. Also, If I had a particular need or request or need Sterling was very good at getting back to me and making an appointment and problem solving the need or problem till it was corrected. I can honestly say that due to their service I did not have to worry about about my lawns needs during this last season.Sincerely.Jesse Staples

Prompt and professional! Sterling and his crew helped turn a neighborhood eyesore of a front yard into a natural landscape. They faced a hefty bunker of a concrete planter box, that proved to be some serious work to remove. I cannot recommend these guys enough. The front yard looks better than we could have hoped, and they finished on time.

We are so thrilled with the transformation of our garden its amazing. We were so impressed on how much effort and care was put into making everything come alive and beautiful once again to our garden that had been neglected and ignored for four years before we purchased it. Newports crew came everyday working very hard until the job was completed....everything is perfect!!! Thank you Newport our garden will bring us continuous pleasure and enjoyment to me and my whole family.Rea Jackman

I have been very pleased with my lawn and yard care for the last two years. Chris has been responsive, pleasant, meticulous and has done a very good job overall. I really recommend these guys.

Newport Ave Landscaping came to my rescue after a very unfortunate experience with another Bend Landscaper. He and his crew (Chris and Manuel) were professional, polite,hardworking, prompt with returning phone calls and an absolute delight to work with. My landscape job required working with existing materials, sculpting and placing of boulders and steps to create a natural looking retaining wall on a hillside. I cant say enough how grateful I am... and the finished product is the talk of the neighborhood, a masterpiece!!!

My initial appointment with Newport had a few hiccups, but they worked to immediately correct the issue. The staff I worked with were professional and helpful in troubleshooting my system. I will continue to use their services and wont hesitate to recommend them to a friend.

Only one employee was very polite and friendly. His name was Chris, a irragator. Few others I have delt with were lazy and seemed high, and or drunk. I decided to continue with someone else.

PAID THEM SPRAY WEEDS IN MY LAWN, THE SPRAY WAS NOT EFFECTIVE, SO I CALLED THEM TO COME BACK AND SPRAY THEM AGAIN. THEY E-MAILED ME THEY WOULD BE BACK AS SOON AS THE WEATHER COOLED DOWN TO SPRAY AGAIN. E-MAILED THEM AND CALLED THEM, NO RETURN REPLY. I AM NOT PART OF THE HOA THAT TRIED TO SUE YOU. I AM A PRIVATE HOME OWNER THAT YOUR EMPLOYEE BID A JOB ADJUSTED THE PRICE FOR CASH, SHOWED UP ONCE, SPRAYED THE WEEDS AND LEFT. THE SPRAY WAS ONLY PARCELY EFFECTIVE THATS WHEN I CALLED THEM BACK AND THE PROBLEM STARTED.

Excellent reliable service! Hard working at a very reasonable price. Leave my yard looking immaculate. I have recommended them to friends with good results.

My husband & I had a new home built in Eagle Crest. Landscape was not a part of the job so we were on our own. We had trouble finding contractors because everyone is so busy. A friend on mine in Eagle Crest suggested I call Nick Tennis at Newport Ave Landscaping. Nick was very easy to work with & completely understood what needed to be done for fill, drainage to meet the requirements of Eagle Crest. We did not begin our project until November so just had the dry beds, fill, & retaining boulders put in.The men on the job were very thoughtful, considerate & hard working. They worked through some pretty frosty, icy days but stuck with it.We are very happy with the work completed as well as how easy it was to work with Nick & the crew from Newport Ave Landscape.

Newport Ave Landscaping is the 3rd Landscaping Company we have used since moving to Bend and they are the best by a long shot. These guys are friendly, fast, dependable, and have reasonable rates.We have been impressed with their work. Give them a call-you wont regret it!

After calling five companies for a backyard overhaul, Newport was the first (and only) to call back. Sterling was professional and extremely knowledgeable in the proposal process, prompt in getting the design approved by our neighborhood review committee, and quick in getting to work. HIs crew was very experienced and professional, and great to work with, and they really paid close attention to every detail which was appreciated. We couldnt be happier with the end result, as it blew away our expectations. I would highly recommend Newport for anyone looking to design, install or maintain a landscape.

I met the Newport Ave. Landscaping team this spring when I moved to a new home and needed my sprinkler system activated. On the recommendation of a neighbor I called them and decided to used them for all my lawn and yard maintenance. What a great decision. Not only did it free up my time, but I have the nicest looking yard in the neighborhood.

I would use Newport for any of my small jobs or big jobs. My lawn always looks amazing when they are finished and I appreciate their attention to detail on my flower beds. I’m so glad that my search for a company that I can trust is over. Thanks for making my property stand out from the neighbors!

I recently purchased a new house in Bend and it needed some serious help with the landscaping. Thankfully, I found Newport because their team was incredibly helpful and knowledgeable. They made excellent suggestions and turned my yard from drab to fab. Would highly recommend them.

By far the best landscaping company in the area. Professional, punctual, and reasonable prices. I have worked with them for years and have always been impressed with their work.

Called 3 different times to try to arrange someone to come out for a quote on some work and no answer, so I left 3 messages. Did not receive any call back. Perhaps hiring someone to answer the phone would be something to do in the future. If getting them to respond to me when I am a potential first time customer is this hard I cannot imagine what it will be like getting them to fix something they have done after they have taken my money.Edit: Newport got in touch with me last week and was able to come out and look at what I wanted. Though I wont be able to do business with them, they did their part in following up on messages and Sterling was very quick to come out to my house and was very polite.

I was interested in lawn aeration treatment at my home. I scheduled a 9am appointment for a rep to come out and provide an estimate. No one showed up...I called a bit after 9:30am to confirm. They assured me the rep would be there. I waited until almost noon, but no one showed. I understand that schedules can change and people may get delayed for all kinds of reasons. What irritates me, however, it the lack of communication. They should put more effort into keeping in contact with clients - both current and prospective. A poor experience for me with this company...sorry, but Ill look elsewhere.

So.. We landed in Bend and needed service! New House with a BIG front yard of Grass. Tiffany and Chris started our service and have been in contact and doing a great job! We like their professional and friendly service!Thanks Guys Heidi & Ron Schopp

I own Fleet Feet Bend and have been very happy with the service. The lawn always looks great and when there are problems, they take care of them right away. I highly recommend their service.

After finding Newport Avenue Landscaping online, I contracted with Sterling after he promptly responded to my request to meet and provided a reasonable bid out of the 3 that I received in total. It was not the cheapest, but it was the most comprehensive and trustworthy. He was quick to turn around a proposal and was able to get started on my project without substantial delay. His team was hard working, responsive and kind.Our complete backyard renovation including a new paver patio partially laid over an existing concrete slab, new land features, new ground covering and a lot of new plants did take two days longer than quoted, but costs remained the same. Additionally, we did have some issues following the initial installation with some erosion which was promptly fixed with a new feature and additional heavy materials installed at no additional cost. Sterlings follow up ensured that we were happy with our final product and he and his team have earned their 5 stars.

My wife and I are new to Central Oregon and we needed some finishing landscaping done, most notably river rocks and a tree planted at our new home in Eagle Crest. We asked for an estimate and ultimately hired Newport Avenue Landscaping to do the job. We were absolutely knocked out by the quality of their work and highly recommend them.

Called to have them come out and get our sprinklers up and going. That was basically the only time they answered their phones. A guy came out and after looking everything over told us we had a bad sprinkler timer and he would have the company call us with a quote. We waited a week and never heard back, tried to call but could only ever get an answering machine. So we called another company who scheduled to come out within the next few days. It was two weeks from the day Newport came out to the day the company who actually fixed the issue came.The guy from the other company was able to quickly determine there was a disconnected wire and got our sprinklers up and going quickly at a reasonable rate. NO TIMER ISSUE. Low and behold, Newport emails that day with a quote around $250 for a new timer.I tired calling to get them back out before my lawn died several times to no avail. They mis-diagnosed the problem which I was told by the guy who fixed it, should not have been an issue at all. They would have cost me a large expense for something that was not even the problem.I received a bill later on for when the first guy came out. The detailed bill stated I was being charged for Activated sprinkler system which never happened. I tried calling about the bill, but was never able to get through and no one returned my messages. As a last resort I am being forced to send a check for a service that was never rendered because I cannot get through to the company to resolve the issue. I do not leave negative feedback easily and am very disappointed to have to do so now.

I have not used this company which is why I have left 3 stars instead of one. I called them and it asked for detailed message, which I left. My problem was simple, and I guess not worth their coming out. They say they have a 24hr response but I am still waiting for their call. Companys need to know that even though my problem was simple this time, I would have used them again at another date.......I have since located someone to fix my sprinkler problem.

I want to start off by saying that I was more than impressed with this company! Its not everyday that you get to deal with a company that is professional, kind, and creative! My wife and I had a long list of wants but werent sure how to get there. They brainstormed with us and came up with something that we are very proud of. Its amazing to see all of our ideas take shape in our yard. Our yard is now exactly what weve dreamt of! I am forever grateful to Newport Landscaping for turning our house into a home. Thank you Sterling and crew!!

Great customer service, very professional. Sterling and his crew obviously work hard to stay in good communication with clients during the whole process. We had a paver patio/hardscape put in and it looks great. They go out of their way to make sure you are happy with the finished product. We had a number of quotes and Newport Ave Landscape had competitive prices as well. Highly recommend working with them!

I am so impressed! They arrived on time, worked hard and did a great job! Cant say enough positive about my experience.

I got on the sprinkler blowout list in September. I was told my system would be taken care of. No one came out. I emailed & called so many times. No one ever got back to me. It’s now late January & they never completed the service they promised me and GHOSTED me. Who does that??!! Terrible company.Edit to add: the owner replied to my review and asked me to call him. I have left 3 messages for him, and have not heard back. Yes Mr West, I have the right company. Below you’ll see part of the email chain I have with one of your employees agreeing to perform this service. Your company inbox and voicemail must be littered with messages from me, not ONE SINGLE ONE was ever returned. It seems the only way I can get your attention is on here, so maybe you’ll see this. Phone doesn’t work, email doesn’t work, how are you guys in business???

We have used Newport Ave Landscaping for a number of years and have been satisfied with every experience. They are hands down the best landscaping outfit in town.Kaden Ross

Great company! I would recommend this company for all your landscape needs.

Our first year with Newport Ave Landscaping..improvement noticed in health of our lawn and appreciated the careful attention given to all services we contracted with this company! Get signed up now for 2015 Landscape and irrigation services ; )

Newport Avenue Landscapes is professional, knowledgeable, and gave me a great personal and personalized experience. Thanks so much!

Had some mechanical/technical issues with the watering system at my apartment complex, they diagnosed and fixed the problem immediately. Thank you for the speedy response and great customer service Newport Ave Landscaping 5 stars for a great job!

They may do wonderful work--their website sure seems to indicate that--but dont call them if you live in Redmond.I was in the difficult position of having to arrange all my appointments for the one week Id be home because of a family emergency that has me living out of town for now. I called 3 weeks in advance for an appointment (realizing this is a very busy time for landscapers)--their computers were down so the scheduler had to check with someone about whether or not they could come to Redmond. After confirming that they could, the appointment was scheduled.TWO MINUTES before the scheduled appointment time, the scheduler called and said she needed to reschedule for 30 minutes later--I was a bit irritated since my husband (Andy) was already home from work but things happen and there wasnt anything to be done about it. A few minutes later the scheduler calls and says OOPS--they cannot come to Redmond at all. Why did it take them 3 weeks to figure that out?Now, it is most certainly too late to get another company to come out this week to see what we need done. Very poor customer service and very disappointing.LynnRedmond, Oregon

Pretty much the worst experience Ive ever had with a business. Had them attempt to do a fairly large job ($10K) and they screwed up almost every facet. Starting with six+ weeks to get the bid to the very last day (and their repeated returns to fix issues) I was shocked at the incompetence. If I wasnt here to oversee the work theyd have spent twice the time repairing their mistakes. Too many issues to list but they really didnt have a clue. Dont waste your time calling them.

I called last year to get my backyard landscaped and had an appointment waited and waited, they never showed up, I came from the valley to our bend home to meet them , never the less I was very disappointed.

I just signed up for landscape maintenance with Newport this last week and I was very impressed with what they have to offer and their service so far.

Buyer beware - this company doesnt send out bills in the mail. Instead, they send your account directly to collections in six months. This is the first business in Bend that Ive had this happen with - everyone else sends you a bill in the mail. Save yourself the hassle and pick one of the other thousand of landscapers in Bend.

Newport Ave Landscaping came out and totally overhauled our yard this summer. We have been very pleased with the out come and their prompt, professional, friendly service.

If youre looking for premier and professional landscaping,you are at the right place!

Good guys. Reasonable prices

Quality

These guys take care of all my landscaping needs! They rock!!

Awesome Service, Great Prices and Fantastic People. They have my business for a very long time.

Called and requested a bid for a a 16foot stone bench, the guy that came out to bid said he would ball park the job at $1600-$1800. Then the next day called and said it was a $6000-$7000 dollar job, I have priced out materials and unless this small job would take 2-3 weeks it shouldnt cost that much. I just felt they didnt want to do a small job.

My lawn has never looked so good! Great service and reliable.

This is an awful company!!! Employees drink alcohol and use drugs at job sites!! Most of the employees are not experienced and are just winging it!

Dependable and professional. Quality work.

Very friendly staff, thank you for the hard work! :)

Friendly staff