The agent name Ivan’s Trans was rude and disrespectful.. I have a disability and was asked of my disability in front of other ppl because I can’t wear mask without sedation and she told me that I put it on or no service!,, She do not know the laws of this mask I reported this to Corporate hoping that she becomes educated to the facts of the mask

Kelly, the Notary at the Beltsville UPS store, was outstanding!!! She was very professional, kind and informative. She was also very patient with me getting my documents together to be signed. I really appreciate all the help and assistance she gave me while I was at the Beltsville UPS store.

What a horrible person the Manager is. He wanted me to tape a couple of boxes. Fine. He tried to make me buy a whole roll, so I went to the car and got some tape and secured boxes together, even though that wasnt required by the seller. Either way, when I walk back in with the boxes taped, he slides the label over to me and walks away and gets on the phone. No thank you. No, put the label on the box, no here is the receipt. Nothing. Whatever happened to human decency?

Short version: Phenomenal service, above and beyond anything we could have expected, extremely nice, wonderful experience. If you live close enough to use this location youre lucky.I cant possibly say enough good things. Kelly (the owner) is just the nicest person, and she knows what she is doing. The company I work for needed to ship some very large, time-sensitive packages to France, and ran into some issues with the international shipping - Kelly worked with us for over a week, keeping regular tabs on the packages and contacting people internally to make sure they made it to their destination safely.She helped with everything from the initial paperwork to arrival and finalizing things and keeping tabs once the packages were through customs. This was a big deal for us, and I dont know if we could have hit a critical deadline without her help.Let me also note - we dont have any special commercial account with them or anything. She is just a kind and professional person who actually cares about her customers. I would certainly go out of my way to use this location in the future.

Great customer service, Mrs. Kelly was very nice and helped me despite the fact that they were already closing. Forever grateful

The manager of the store made sure that our packages made it to their destination. This sounds like an easy task, but the packages got stuck in French customs and we were on a tight timeline to deliver the packages. The manager persistently checked up on the packages for us and was in contact with central UPS to make sure our packages arrived on time. She went above and beyond everything she needed to do. Thank you!!

Beth provided an excellent and professional service.

Not sure which location or how to leave a review for a truck driver but Erik Johnson has been the best delivery driver around. He is always so kind and helpful. He is hardworking and very professional. We can always rely on him to make us smile here at the leasing office that we work in!

On a busy Saturday with a long line, Kelly was working on her own and was still able to help me quickly and positively! She made sure the process of shipping a return item was stress free. Kelly thank you for being so kind :)

My go to UPS store! Very friendly and helpful! Kelly was very nice and greet you with a great attitude ready the help! Thanks guys

Jazmin one of the staff in this branch attended to me excellently, very friendly, respectful and efficient.

Really helpful, Jamia always looking out

I would like to say that this business is very clean; the atmosphere is pleasant, the people are helpful, knowledgeable, professional and so kind. I enjoy going in to this business. I especially like talking to the owner, KELLY. She is so CARING.

They have unparalleled customer service. I highly recommend this location.

I’ve had a mailbox at this store for approaching 5 years even when o left the area and they’re we’re closer locations. I was comfortable where I knew I’d receive top of the line service for all my needs even shipping and packing. In the business of service some people just service but at this locations they genuinely care. I’ve always gotten good and accurate informations. I appreciate the passion they’ve put into there business.

Understaffed. I needed to drop off pre-labeled and prepaid boxes for return shipping and waited over 20 minutes with 3 people ahead of me wanting various different services. Only 1 employee available turned this into an incredibly inconvenient and time consuming errand.

Kelly is so kind and amazing. Definitely going here more.

Staff is super friendly and helpful, I needed a box for USPS not UPS and they were able to tape it up for me so I can take it to a USPS drop off. Super nice!

I just wanted everyone to know that the young lady name Jazmin made my day by simply knowing her job and being fantastic at it. I just came from urgent care and she made the rest of my day.i would have been turned away or charged unnecessary money if she was not there. She stepped up and assisted me effortlessly.Thank you

I ORDERED COOFFE MACHINE PARTS 2 DIFFERENT ITEMS , AT 2 DAYS DIFFERENT, THEY 1 WEEK LATER UPS REPORT DELIVERED THE 1ST ITEM TRACKING# 1Z6XE2620313672634, BUT OVER 5 DAYS LATER IT JUST COME TO MY HOUSE, AND THE NEXT ITEM TRACKING ALSO REPORT DELIVERED TRACKING# 1Z6XE2620331694863 ON 08/23/2020 , BUT UNTIL TODAY 09/02/2020 I AM STILL WAITING FOR MY ITEM, I DONT KNOW HOW TO EXPRESS MY FEELING, BUT I WISH I CAN HAVE MY ITEM ASAP FOR FIXING COFFEE MACHINE FOR MY GRAND DAD

Miss Kelly and Cecilia gave me the BEST customer service in my life. I never knew shipping could be this smooth and easy. I would advise anyone to come here and ship their items. Love you guys!!!!!

Kelly Eze is one of those people you can tell is good, professional and honest. Because of her, we found our lost bag.Thank you very much Kelly!

Hands down, this is THE BEST UPS Store I have had the pleasure of visting. I have been coming to this particular location to manage my shipping needs and most importantly, package pick-up needs, as this is my closest UPS MyChoice location. The owners, Ms. Kelly and Mr. Eze are the sweetest, kindest people to know and interact with and make the process of shipping, notarizing and packaging, stress-free and fast! I can always count on them to give me a positive experience every time, because they greet you with big smiles and truly care about how their customers are doing and will be sure to ask you how life is progressing. This is my whooosah place for real! In addition to this being the worry-free logistics place, they have great taste in recruiting and take their time with hiring the greatest, kindest employees. Their employees, Jazmin and Tosin who are very knowledgeable, patient and physically fast with their processes. Whats even more exciting about this place is that everyone is actually happy to be there to help you...and they WILL remember your name! :) I make this place my go to destination because I trust them and they get it right consistently. Even when Covid hit, they have not missed a beat and have ran their store like a well-oiled machine, making 6-feet borders on the floors and cardboard barriers between the counter to ensure the safety of everyone. They have quickly adapted to the new norms of crisis and have been pretty consistent for a small business during a pandemic. I appreciate their consistentcy and am grateful for their presence in my neighborhood! Thaaaaank you!

I love this UPS Beltsville Store. Always get Excellent care from Donna and Kelly!! When I forget tape or anything else for always accommodating and being patient. Because of the exceptional Customer care, all my shipping and Office needs are met!! Paula B.

I truly enjoy picking up my mail at this location. The staff treats me like family. Donna is awesome!!! She shares my excitement when I open my packages.

The UPS worker by name Kelly has great customer service. She was professional and polite and she gave me a reason to continue using UPS . .

What a blessing to have Mrs Kelly & Mr Tosin so close to my home to help me with me business & personal ... both of them so pleasant and polite and help me with everything I need ... I will recommend this store to everyone !!!! Kelly & Tosin are unbelievably skilled at customer service and especially and most important kind and helpful to this customer and I’m sure to everyone in the door at Beltsville ups store ...I hope this makes it the management... thank you Kelly & Tosin for everyone !!! I will see you ...Have a safe and blessed eveningMichael BoyerOwner : MWB Construction & HVAC LLC

A difficult shipping realized for me by Kelly Eze and modified further at my request 3 days later. Impressive. Thanks.

Ive been a customer at this store for many years. Ive used multiple services that are offered here and have always been very satisfied. The staff is always friendly and helpful.

I have patronized this business for over 5 years. Always a pleasant experience each time. Mrs. Kelly is awesome.

Kelly is simply awesome I love this UPS Store. I will do all my shipping and printing services here. Thanks guys

Excellent help satisfy my needs look forward to doing business with them in the future

They provided great service and let me have print one copy for free!!

Very good experience at this UPS store

Ghetto and unprofessional

The Beltsville UPS Store is the prime location to take care of all your logistical needs! Whether it’s picking up a package through UPS MyChoice or getting assistance with packaging, shipment and delivery, the helpful staff will make sure you get everything shipped in an affordable yet timely, fashion. All the staff members are friendly, patient and knowledgeable and they place a high importance on knowing the needs of their local customers and cost effective options. They have reasonable hours really make the experience worth while! They go above and beyond to get your shipment squared away and will answer all your questions and concerns, their super knowledge.

Kelly has expert knowledge. Next time Ill listen to her and save 40 minutes!

Good customer service very friendlyDon is a very friendly person take good care of customer

Jazmin ingram is very hospitable ,knolagebe and fast v. Good employee.

Dan was extremely excellent delivering his services so great and he is the best!!!

Quick with no problems.

Efficient, but supplies very expensive

Zero stars !!! Poor customer service and lack of professionalism. The staff here are extremely rude.Don’t waste your time!

The rep was very helpful and patient in troubleshooting why my shipping label wasnt registering. He was able to figure it out and ship it successfully. He said he was the manager of the college park location I think his name was Devon and was covering for the manager at the beltsville branch. Thanks a bunch!

Just spoke with Kelly Eze at the UPS Store located in Beltsville, MD. I was a little grumpy before coming into the store, but talking to her really lit up my day. I was only at the store for a couple of seconds but Ms. Eze was able to allow me to leave with a smile on my face. She is overall a kind person with a soft heart.

They provide excellent service! Friendly and professional.

Mrs. Kelly and her staff are exceptional!! Great service knowledgeable! I love em!!

They charge 2 dollars to print one piece of paper. Crazy.

Was able to send a shipment quickly without much hassle.

I love them great workers and very Helpful. Makes me feel right at home

I am impressed with the excellent customer service I received from our UPS store in Beltsville from Ms Kelly and team. I am always looking forward to visiting there store .

This UPS store has excellent customer service. I love to come here.

Been to so many other UPS stores in Baltimore, Towson, Alexandria, Tyson’s Corner and this is the only one trying to charge me a dollar to tape up the box. Not a lot of money but, this is why I choose to do returns with UPS and not USPS. Now there’s no difference.

Excellent customer service. My valuable package arrived well packed

Great customer SERVICE. chinee was really helpful. thank you very much guys

Always helpful , awesome service each time we have been in to ship for our local business needs . Keep up the good work .

I purposefully came back here due to how great things went the last time and once again, they treated me like royalty. I will definitely keep coming back here whenever i need to ship.

Kelly has very professional and helpful.

Honestly, I can’t begin to say how thankful am with the two African mothers that work at ups they were so polite and respectful . God bless you all for the wonderful hard work You do .

Good store if you want good service. Very helpful Chinee.

On Wednesday, March 13, 2019, the manager/registered agent/wife of the franchisee of The UPS Store, 5019 Beltsville (also the College Park and University of Maryland Campus The UPS Stores), Kelly Eze Nwoji asked me to switch schedules with her on Friday, March 15. Originally, my schedule was 2pm-7pm. Ms. Nwojis schedule was 9am-2pm. I agreed to do her the favor and switch with her which meant my shift ended at 2pm. The customers had been steady all day Friday and I barely got any reprieve at all for the more than 6 hours I was there that day, as I worked my schedule alone. Two p.m. was approaching, I was swamped with a line of customers and I had boxes I needed to stack, packages to process and one customer who lingered. After 2pm, Ms. Nwoji was not there as agreed. I was hoping for an opportunity to use the restroom and I had not eaten all day. I had made plans based on my scheduled shift end at 2pm. I logged out at 2:23pm, but could not get that last customer out of the store. At some point after I logged out, Ms. Nwoji came in the store. She did not relieve me or help me with the customer. I told the lingering customer I was going to have to go get the manager to help her. I went to get Ms. Nwoji and she was gone. She never said a word to me. She never asked if I would stay longer, which I could not, and her irresponsible and inconsiderate actions made me more than an hour late for an obligation. I finally told the customer she had to leave. I left the store at 3:15pm. Previously, on 3/8/19, I provided a letter of resignation and left my departure date open to negotiation, but after being so abused (and this is only one of the multitude of abuses employees suffer with these people) with the above incident I needed to quit ASAP. The franchisee is Salinks Enterprise, Inc. (SEI) owned by Ms. Nwojis husband Eze. This is a Maryland corporation that is NOT IN GOOD STANDING according to State records. These people are so vastly entitled that if you look, you can see approximately two dozen items of their involvement in court matters. Combined they are/have been defendants in traffic violations, contract matters, Mr. Nwoji had a peace order against him, etc. These people are not of good character and their company is not in good standing. These people act in bad faith and think that the rules do not apply to them as the State and court records show. They do not allow employees breaks for food or restroom, but rest assured, they do not miss these opportunities themselves. Ms. Nwoji also has a pattern of paying her personal property taxes late because deadlines and rules do not apply in any aspect of their existence. I started as a mailbox customer more than a decade ago. Subsequent to my departure, Store 5019 sent me a mailbox renewal notice, then Ms. Nwoji refused to let me renew my mailbox contract. She abused me, but I was willing to keep my mailbox. I was able to move past her antics. But still, she felt the need to be even more petty and more harassing. It is too bad she was unable to move on herself. Also, it is important to remember that though it was convenient for her to let me take care of the store on my own, I was never more than a minimum wage employee. Because I had worked there long enough to know how Ms. Nwoji would behave I made other arrangements for my mail delivery, so that her unprofessional behavior and child-like tantrum would not impact me. I cannot recommend this business for this and so many reasons. I do not understand why The UPS Store corporate is okay with this. There are other mailbox options. FedEx has shipping and office solutions and often stays open later than The UPS Store. Libraries have free computer use. There is a notary public a couple doors down at 10805 Baltimore Ave. in Beltsville. Keys are usually cheaper to have cut at hardware stores. These and the Post Office are less than 1/2 mile from this store. You can take your own passport pictures at home. The picture requirements are on the U.S. Dept. of State website and there are free phone apps for passport pictures.

Ms Kelly was amazing. She went above and beyond to assist me with my shipping needs.

Great customer service👍🏾

Very fast and helpful service!

Always great service and smiling faces when I come in.

This is a below standard franchise. AVOIDI specifically told them to put the AC cable and software in the same box as a computer I shipped through them. They messed that up. When they forgot to send the disks and cable, they put it in another box and shipped it out UPS ground. THEY DID NOT CONTACT ME.They charged me $77 shipping to send a 50lbs Computer from Maryland to Wisconsin, and an additional $109 for fragile packaging that turned out to be bubble wrap, two pieces of styra-foam, and a box, shipped at UPS ground pace.When I calmly asked why I was not contacted, and why the misplaced items were not rush shipped, the franchise owner/manager tried to blame it on his employees, and then raised his voice at me when I asked where I inquired about registering a complaint. A customer should not have to tell a business owner to calm down.He did not offer to give me any kind of refund.Avoid this business. Their customer service, accountability, and communications need too much improvement.

The slowest, worst trained, unhelpful staff of any UPS store Ive ever visited. Ive seen the staff fumble their way through a 15 minute long interaction to ship 2 packages. It will save you time to drive past the store and go to the UPS hub a few miles away.

Chinee is kind,gentle, professional and very patient. She made my day!!

If I could, Id give Zero stars. Minority-owned or not, Do NOT, I repeat, do not, use this location for shipping; unless you want your pkg not delivered, returned to a store that cannot find it after calling you to pick it up, and want to deal with a unprofessional owner/mgr. African owner is condescending and would not even acknowledge the damage done to my pkg that was returned. His attempts to dismiss my concerns in the presence of other customers shows lack of respect and willingness to accept responsibility for the terrible service. The box was purchased from their store, packed in their store, and handled by the shipping company whose logo is on the store front. It should not be returned crushed so bad the workers cannot locate it or read the labelling. Nor should the customer have to deal with a nasty dismissive attitude and told call UPS. Close your doors and find another profession.

Staff is excellent very helpful

I tried to ship a laptop and it was damaged during the shipping process. I had insurance but my claim was denied because I didnt package the item properly. The store manager was the person assisting me and all he asked me was if I woukd like them to package it for me. I told him that wouldnt be necessary I can package it myself. I packaged the item in the store and the store manager sat there and watched me package it and said nothing to me that their was a specific way the item needed packaged. I wouldnt be as upset if i wasnt dealing with the store manager himself. If anybody he should be the one to inform people of their policies and that the insurance is useless if the item isnt packaged in a certain way. All he had to do was tell me if they package it for me it would be within their packaging requirements or at least tell me they had packaging requirements period. Very poor management. Now Im out a $600 laptop ty.

This place needs more people on staff. Ive been waiting like almost 20 minutes to return Comcast equipment. Smh

Customer service has really gone downhill over the last few months. Today, one of the boxes I was shipping needed some additional tape and the gentleman working the counter was unwilling to use his tape gun, instead he told my husband and I we could buy a roll. Really? This is not the first time weve interacted with this same employee and have been disappointed by lack of service. Too bad, the previous attendee that worked here was on point, hopefully she found a better place to work!

The best customer service!

Great service. Very helpful.

I went there on an afternoon and no one there could do packaging and shipping.....a service theu promote all over the place.

Service is fine, some of the staff members are helpful!

Great service from Ms Kelly

Good customer service.

Great service at this store !

Cashier was rude. If you go to the post office or FedEx store with a box that isnt sealed, they will not give you a lecture - they will whip out the packing tape with a smile because THEIR JOB IS TO SHIP THINGS! Its not that serious.

Good service every time

A 3x5 card on the door says Closed

Professional, friendly and very courteous

Shipped my package and I left with a smile!

Very poor service, unprofessional