Thanks, Bryant, for all the assistance yesterday. Despite your store being very busy we never felt rushed. You took the time to explain product and services well, and made sure we understood next steps. We look forward to working with you again in the future.

I stopped in without an appointment waited patiently. Bryant has great customer service skills. He’s very knowledgeable about the products and different kinds of plans. He was able to wait on myself and another customer at the same time, he keeps things moving.He’s patient and friendly. I would not work with anyone else at this location. Thanks for the great service even after a long wait.

I worked with Bryant and had a great experience he has great customer service skills and works to make sure you are totally satisfied. He is patient and really knows the products that are being sold. He also does great job of explaining bill and any additional charges that may appear. Will definitely use him again and refer him to others.

Bryant was very informative. He took the time to make sure we understood and pointed us in the right direction. My niece was very impressed how much he knew. We love AT&T.

Ambreeial is an amazing rep for at&t. My daughter’s phone was not functioning properly and she took the time to give us all options for replacing the phone. We are grateful she was patient, and kind with us. I would recommend anyone to come see her for all you at&t needs.

Couldnt solve a false fraud charge on the account. Couldnt upgrade with a new phone. Very disappointed!!!Staff were great, but even they couldnt resolve the problem after talking too ATTsupport.

AVOID at all costs. These representatives have no idea what their doing. Store manager is clueless and thinks laughing will make everything better.

Bryant at this location was so helpful! I appreciate the help and the friendliness I got even before I made it inside! Very welcoming and made me and my group feel very special as a customer! Thank you very much!

Bryant is amazing and certainly knows his stuff! Super helpful and helped us upgrade all of our phones and plan. We did prevent the poor guy from eating a hot Freddies burger since we were there for so long (we have 6 lines...takes a bit to get everything sorted), so if anyone is so inclined, take that man a hot burger! He deserves it!

I have been with AT&T for almost 5 years and this is the best store I have ever had to go into! Tue staff there are FANTASTIC!! They worked to get me the best deals possible, find the right items, and helped make the experience smooth! Thanks Bryant, Sam, and Ambreeial! Oh and Gavin was fun to chat with as well! All around great service! If you need to go into an AT&T, come to this one!!!

Bryant was fantastic. Very patient with explaining to my Dad. Quick service too. Thanks so much Bryant!

Bryant is superb employee, I am so satisfied with the time and attention he provided me with my service and new device. The best experience I have ever had since being an ATT customer.

Bryant was extremely helpful and personable. Whatever you pay him is not enough. Very enjoyable experience.

Thank you, Bryant Gregg! This employee helped me so much get a phone in an emergency. I was on limited time and he fixed me up with everything I needed as quickly as he could. So kind and efficient.

Customer service wasnt the issue.But the cost to remove a 2nd line for a phone that was stolen/lost was just as high as the bill, thats ridiculous. And I also inquired about upgrading. But thats not going to happen. Because free phones arent free. So I would have to first pay them off.I really wish I would have just stayed with my previous carrier 🤔

We appreciate the service that we received she was very knowledgeable and explain it all it was very good we really appreciated her thank you

My mother and I were very pleased with the help we received at this AT&T store. We had issues with our bill and a tablet that would not workand our Customer Service Rep Yazan Alfi did everything to help us. He fixed the tech issue with our tablet and provided a solution for our bill. He was patient, kind, and answered all the questions we had.This store is the only AT&T store where I have actually had issues fixed.

Best service that I have recieved. Bryant is the best person to help with the service you need.

If Rhonda wasnt already married, marryher myself. love her, very professional and knowledgeableThanks Rhonda!

Donnie, the manager, went above and beyond in helping me get the best deal for my cell phone service. We have unlimited data, texts, 5G, and unlimited lots of other things at a very affordable price. Donnie made me feel so confident and good about ATT, that everything was going to be taken care of, that I even switched all of my internet service over to AT&T as well. The service was very enjoyable, informative, and helpful. Such a great experience! I am looking forward to doing business with ATT for the many years to come. Very grateful for Donnies help.

I bought a new phone yesterday after putting it off forever because I dread the process. I was SO pleasantly surprised with the outstanding service I received from Will at the ATT Store in Belton. I knew my old Blackberry phone would be a challenge to transfer from, but he was so patient and kept trying different methods and was able to successfully move everything I needed to my new phone . . . and quickly too! It was without a doubt the most painless and pleasant experience Ive ever had switching to a new phone! Thank you again Will!

Fawntae Jone was and excellent at helping us to add a new line. The process was smooth and painless. I have been here a few times and she was the best we have dealt with.

I went into the AT&T store looking to make some changes to our plan after some life changes. I dreaded it like most usually do. Everyone was so kind and helpful. They stayed late to assist and didn’t say anything about it. Shortly there after I had an accident with my phone and it couldn’t be recovered. I went back in to the store in tears over it, it was horrible timing! I worked with Bryant Gregg. He helped me make some more changes to my plan, got me the best deal and set us up with their new tv service. He not only helped me start a claim but held my hand through a rather unique and difficult claims process. He helped me recover my back up and got me back up in running with a temporary old phone in the meantime. I went into the store a few times over a 2 week period and he helped me with everything, everytime. He went above and beyond to make sure my claim got submitted, approved and was done right. He was transparent about everything and always tried to make sure I had the best possible outcome. He never made us feel like a hassle or just another number. Everyone at the store was kind, helpful and willing to pitch in and help at a difficult time. I highly recommend them, ask for Bryant Gregg! You cannot go wrong!

This dude is amazing he’s funny and he does good work we love it And we became AT&T best friends

Very courteous & helpful. Experience was quick & painless.You must see Bryant! Very straight up with you!!

Donnie and Alpi offered excellent customer service. My daughter received a defective phone and was given the run around from the customer service people on the phone and another AT&T store. She went to the Belton location and Donnie got her taken care of. Thanks for putting the customer first.

My sister and i were getting new phones and bryant was awesome! technology can be very frustrating but he was so nice!

Fawntae..was the best help. I have had multiple people over the last year but she was able to show me all I needed to do to fix all the phone problems I had and was most patient and pleasant while doing it.

Fawntae... fonte help me today at the AT&t store in Belton shes wonderful if you ever need help shes the best she needs a raise shes great and she doesnt even care cuz Im asking question is that shes not even getting paid extra for but shes wonderful she doesnt care she will help you with anything you need you help you are a blessing to have her here shes a blessing for you all shes wonderful thank you for letting her be at the store and to help me Wanda Roll

Loved working with Bryant today getting a new phone for my daughter. Was a pleasure to work with.

Bryant is the absolute best person in the world! No one is better

Fawntae..... I had a very poor experience at 1 of your authorized retail store in Harrisonville, but I travel all the way to Belton because of the excellent service I always receive!

Fawntae... Shes a wonderful help thank you

Hey all, if you are looking for a really helpful and honest group of people to help you with all your cell phones and services go see Bryant Gregg or Rhonda at this store!!!! Saved us so much money!!!

Fawntae...she was absolutely amazing in customer service. I can’t say enough for her wanting to make my life easier. Thanks to her and should be a very faked employee! Deborah.

Always excellent. Sam and Bryant were on it.

Wow! I cannot say enough about the customer service I received from Gavin. Very nice, knowledgeable and helpful. This was probably the best experience I have ever had at AT&T. Thank you!!!

I was serviced by Ambreeial who is extremely knowledgeable and friendly I had a wonderful experience

I went in and had a terrible exprince. I recommend AT&T GRANDVIEW. They are way better in my humble opinion.

Beware! No need to go into the store and deal with gross ignorance and general lack of customer service. I literally spent 3+ hrs in the Belton store between 3 visits with NO resolution. I called the 800 number and they were even perplexed why the store indicated contrary directions. Save your time and energy, and call att directly, but more importantly the folks online will save you the most $$.

I was helped by Gavin at your Belton,Mo location. He was great! He reset my standards for customer service with how much he cared and explored every avenue to assist me in a time efficient manner.

Bryant was awesome!! Best experience ever in a cell phone store!!

Everyone was so pleasant and helpful in helping an 82-year-old man update his phone and explain things to him about it and just a very pleasant experience

Fawntae was a huge help and was very easy to talk to and work with

I have been to several AT&T stores, but this store seems to be the most friendly. Tony the manager, was amazing at providing a wow customer experience, as well as Christal. They both went over several options to make sure I had the best deal with exactly what I needed. They never got frustrated with answering all my questions or making me feel like I was wasting time. I greatly appreciate this staff and the time they spent with me. Because of their help I have a new S20, on a plan that gives me what I need, plus the option to return in 14 days if I end up not liking it. I never felt pressured and actually enjoyed the conversation with staff. Thank you for making my day!!!

Literally the worst customer service experience I’ve ever had.All they want is their money

Fawntae...best help ever with att

Joyce Swopes out in belton made sure everything was everything

Fawntae….Wonderful customer service.

Awesome store. Took care of my phone issue as well as got me a new plan with more features.

Each occasion that I visited this store namely to switch from a cell carrier whose service was very poor in my area and most places where I worked and travelled. But AT&T services are the very best and the store manager and staff equally are the very best. This is where my wife and myself shall remain. No issues with service anywhere and the treatment we have received at the Belton store was both professional and quality, the very best.

This place made promises that could not keep when I purchased my 12 Pro. Store rep said that I could run 2 lines on the 12 Pro, had nothing but problems. Still not fixed.

Just switched to AT&Tfrom Sprint/T mobile that we were with for over 16+ yrs. Repeatedly ignored our complaints of worsening service. Friendly ATT staff at this location. Always seem a little short staffed though. So far service it better out where we live.

We’ve been to this store twice now and we’ve had great experiences each time. The employees are informed, helpful, and quick. There was twice the amount of customers than employees when I went in this afternoon, yet we barely waited to be helped. They made the process of getting an Apple Watch and iPhone simple and painless. For example, they removed the iPhone from the display just to show me the color I was wondering about. I didn’t ask for it, they did it just because they have great customer service. The manager on duty, Amber, was really great and even calculated two different plan options and showed us how we could change our plan to make payments lower. This is the best AT&T store I’ve been to!

I had been trying to order a fixed wireless modem online with no success, so I broke down and went in to the Belton store to buy one. Christal was amazing to work with! She went over all the options with me, looked over my plan, found a better plan for me and saved me money! That young lady knows what customer service is all about! 100% satisfied with my visit and shes earned a customer for life.

Had to update my phone so made appointment at ATT. Had to wait a while for service but when Amber got to me she took care of my needs very fast. She knows her business and was very pleasant to boot. Not all young people have patience to help us Old Farts but she certainly did. If you gi to the ATT store in Belton Missouri I hope you have the same professionalism as I.

Amber was awesome! She was super helpful and patient w/ me and my mom, in upgrading my moms phone. My mom has a hard time when it comes to electronics and Amber was very friendly! My mom commented more than once how much she liked her.

I was very satisfied. Misread one of the question best customer service Ive experienced in a long time

Ambrosial was the best she Had the best service

My wife and I needed new cell phones. We stopped in on June 39 and spoke with the manager, Tony. He was informative and helpful, but not pushy. We returned a few days later to make our purchase. Upon our return we worked with Christal. She was very helpful, professional, knowledgeable and friendly. We purchased new phones and she set them up. These stops at the AT&T Store in Belton, Missouri was the best experience we have ever had in a wireless store. They are great. When we need something else, we will definitely be going there again.

Bought 2 new phones today, spending over 1700.00. NO help trying to set up new phones. Cant get second phone to work.

Our visit was quick and efficient. The employee was helpful and knowledgeable. We had no wait time. Highly recommend this location.

Fawntae….best employee

Waited 25 minutes for a sim chip and then no manager was there to get it for me. I had to go to Walmart..

Went in around noon and didnt have to wait long. Very friendly service

Crystal was amazing. She helped me through every aspect of my transaction and explained everything thoroughly. Shes a keeper

Excellent service no issues at all!

We loved the staff and great customer service by Joyce. She sure made our change over to AT&T pleasant. Thank you!!!

Had the phone i needed in stock. But not the phone case I wanted.

Amber and her team are amazing and go above and beyond to help everyone in a timely and orderly fashion. Thank you!

Rhonda did a fabulous job and I highly recommend for. She been with the company for 21 years and she is top shelf, creme de la creme! So if you are going to this store I highly recommend that you work with Rhonda for all your phone purchases.

Not all workers are knowledgeable to AT&T services. Even if they are knowledgeable they arent very friendly.

This att store is the best in the area in my opinion. They have great customer service an do everything they can to take care of the customer. Ive had alot of issues with att accounts and direct tv accounts and if it wasnt for this store I would not be a continued att customer. I have dealt with nearly every associate in the store and still receive great customer service through everyone of them. To the associates thank you for all you do and keep up the great work.

Went to pay my bill, but couldnt because there was only two people working on the floor when I got there, and they only had three people ahead of me. I couldnt stay for fear of being late for work

Great service at this store!

Rhonda was very knowledgable, helpful and patience getting my husband and my new phone set up. She is very personable and should be rewarded. Keep her. Youve got a great employee 😊

These young ladies, Amber and Teran are exceptional. They did a wonderful job. So nice!!! Keepers!!!!

Will A. helped me this evening, and he went completely above and beyond with his customer service!! I’m very grateful for his patience and assistance with helping solve my problem. He called Apple to help me open a case with them and provided copies of past AT&T documents to attach as backup for the Apple case. Will was awesome!

Great, when I finally got waited on. (Had to wait all most an hour, maybe it was the time of night, or the day off the week.) I was very happy with the man that waited in me. He was very informative and helpful. I just think they needed another person to help out.

Never been treated so kind and helpful before today with Rhonda.

Rachel is the best damn AT&T person you’ll ever work with. Go see her! #Amazing.

The people here at this location are amazing. Very efficient, very friendly, and are quick with getting you in and out. Thank you for your service.

They were pretty busy but were taking names as soon as you walked in. It is Saturday so I expected the wait. They worked with me to try and resolve a problem that I was having.

Great experience at the Belton ATT store!

This store isnt bad, but as an ex employee or of Orlando, AT&T is falling from grace

Rachel is honest the best person I’ve worked with over the years I would have to say I’mHappy driving to this location even though I live up north.

I bought an unlocked phone and went in here to have it added to my plan. I was serviced quickly and thoroughly. I was very impressed with the young lady who took care of my needs and this was an experience which did not let them any additional dollars.

Can I give no stars? This is the 1st time I used the Belton Missouri store and will never return. I was having storage issues with my phone and had purchased an SD card to move content to as well as deleted apps, photos I didnt want and transferred photos I did want to the SD card, but the amount of storage available wasnt changing. There was something wrong with my phone that it wasnt recognizing changes and thats what I told the woman who supposedly was to help me. She began rapidly pulling up files in other to delete. I had been working on my phone enough these last few days to know there were picture/image files there and I told her to be careful as I had recent vacation photos I did not want deleted. To make a long story short my vacation photos that I had showed a co-worker a couple hours before were suddenly gone. She insisted she didnt delete and helping me was just a courtesy and that I should contact the phone manufacturer. She sure didnt say that when I came in. I left furious at her indifference. When I got home I fortunately found the trash file that holds the photos for 7 days before deleting and was able to restore my vacation photos. Ive had infinitely better service at other AT&T stores. If all they want to do is sell phones and plans they should be upfront that they dont want/able to provide troubleshooting services. My next phone and plan will not be purchased at the Belton store!

I had the most experience ever with Christal and Amber! They were very patient, professional and kind! Thank you!!!

Spacious, well organized store with friendly customer service. Wait times could be a little shorter, but other than that - a pleasant shopping experience. Helpful staff, attentive to detail.

My Dad ordered new service provider ATT by phone. The phones showed up at his home and he went to the Belton MO store and they REFUSED TO help him set up his new phones and transfer this data from his old android phones. This is not cool. He is 74 yrs old and they refused to help him.!!!

It took an hour to even get waited on, and the representative couldn’t answer simple questions. I usually don’t like to post bad reviews, but this store is a nightmare. They definitely are understaffed (which isn’t the representatives’ fault) and therefore not trained correctly. Also, I have had nothing BUT problems with AT&T’s service.

Friendly staff. Quick service. Our go to store when in town

I went in to ask a simple question: Does AT&T utilize GSM phones. I asked this of the greeter and she insisted that I give her my name and wait as there were two customers ahead of me.As I waited for 18 minutes she sat at a table with another sales rep and had a personal conversation for 7 minutes.When they were done the other rep called my name and I asked the question. He said yes. Thats all I needed and I left.Sad.

Very helpful and explain everything in detail also does not try to hurry you, will stay with you till you understand.

People were good, need to help customers the old way, I shouldnt have to call 611.

Customer service is great, however not enough staff for the job. Everytime I come here I spend at least an hour waiting. No matter how easy the task, you will waste at least an hour. Its more of a corporate issue than the individuals that work at this location. Even if its one person in front of you, at least an hour wait in most cases. This branch has lost several customers because of the wait. Great products, but not enough employees to successfully sell the inventory. Maybe their statistics say different 🤔.

So helpful and knowledgeable. Patient and understanding. Stuck with us till they fixed everything.

My husband and I went there this weekend and were helped by Dyamond. I have to say it was one of the most pleasant experiences at any AT&T store. They helped us get some nice phones with a great deal in comparison to what AT&T was offering online. It did take a while but it was constant moving and we walked out of there with a clear understanding of our contract and some neat toys. My husband and I read the reviews before going there about the wait time. I would suggest if you are on a time crunch definitely go in the morning or as soon as they open that way they have people available to help you quickly. As the hours passed we noticed a larger influx of people and increase in wait time. It was well staffed too by the way.

Very friendly. Great to work with.