Changed over to spectrum mobile and had a really nice person named Chiquita help us. She was super nice and knowledgeable and made the experience painless. 👍👍

Moved to South Beloit from Machesney Park recently. Spectrum pales in comparison to the Xfinity we left behind sadly. Still dont have all the features I had, like access to HBO Max, 2 weeks in. Wifi cuts out randomly, cable glitches and freezes way too often! So very disappointed, Spectrum store in Beloit seems indifferent , lousy customer service from them.

Its ok. Push phones too much though. Could use bathrooms for how long the wait times can be

The customer service here was awful! I was the only one in the store and I seemed to be treated as an inconvenience.

Very helpful customer service experience.

Googled directions......after on Prairie Rd Cranston Rd is not identified...nice person in car next lane helped me.Store is clean, hours are early 10 a.m. and late 8 p.m. . Greeted at the door, helped immediately, and my business done without spending a lot of time. Very pleased.

They were VERY efficient and easy to deal with

Very convenient service with the bill pay kiosk.

I would rate negative stars if possible always cuts off for no reason the customer service people blame it on my house and say everything is fineUse a different serviceThis ones garbage worst of the worst

Cable bill just keeps going up and call to talk about why and no one seems to be able to answer the question. Just had the basic package and internet so how can a bill go up $50.00 in 2 months then go up another $25.00 3 months later. Same service nothing added or changed. $75.00 extra in 5 months is ridiculous. Just canceling it out completely as I’m won’t pay almost $200.00 for cable and internet.

Ive had the most unpleasant experience dealing with this company. They have given me the feeling that they just dont care about me as a customer since day one. Please,for the love of God, choose any other provider! You will be happy you did!

Best store in town for all your mobile needs

Returning some unused cable boxes.

Excellent customer service A+

Wasnt happy with my experience there.

The guy was really helpful ..

Had to switch to sprectrum as they were the only cable company the serviced my area. The pricing is fine, but their internet connection is the worst Ive experienced. I experience connection problems on a regular basis as my interent will often just randomly disconnect without warning. This is especially difficult when working from home because several times Ive lost my work and been disconnected while meeting with clients. Our home is newly built and our modems our new as well which leads me to suspect that it is Specteums internet service that is the issue. My wife and I moved just about a few blocks away from our previous home and during that time we had Comcast which we did not have these issues at all.

Fast and knowledgeable thankyou!

Worst internet provider Ive ever had, terrible Wi-Fi connection.

Overall, good experience...

Stay away from this provider if you can!

When in the other day to cancel my service because I moved it seemed like they were more interested in cell phones then the cable people

Live in Roscoe off Rockton Road, HORRIBLE internet service. Outdated infrastructure is what their techs say... Stay away from

Just a really long wait time

Went in paid bill, quick and easy with new system, friendly staff, but a little plushie, with trying to get you to purchase more services

Was supposed to have internet installed today and was looking forward to it. Instead, the guy( Luis) serviced the house next door without checking that he was at the wrong address. You would think that someone would have at least some common sense to not do this. Will be staying with my old internet provider.

Bad service, obnoxious employees, asked if we went out of business because we turned in all of our charter junk back to them. When we told the employee nope just switched to AT&T. The employees response back was to bad you didn’t go out of business. Safe to say we will never go back.

My store in the city and very friendly staff at all times.

Quick, courteous and efficient

FYI I didnt got into this locstion.Service is trash. Im sure the co workers are awesome.

My Spectrum cable TV, telephone and internet all went out. I got through immediately to customer service and had a very knowledgeable person talk with me and set up an appointment with a technician. She very kindly said I should not worry that they would have me up and running again. Spectrum called three times - to verify the appointment, again the morning of the appointment and again to say the technician was on his way to my home. The technician was very knowledgeable and found out that squirrels had been chewing on my cable line and new cabling had to be installed from the main power pole. Another technician came to assist the first tech and they explained exactly what they would be doing and where they would be attaching cable to my house. On this very cold day they both worked on high ladders, climbing the power pole and again climbing onto my rooftop. When finished they came in again to confirm all three services were working to my satisfaction. They said a very courteous goodbye saying to call again if there were any future problems. Everything was working, even better than before - squirrels must have been chewing well before the items went down! Many thanks for the great expert service they provided - Many thanks Spectrum!

Had a good experience. Chiquita the specialist I was working with was patient with me and showed me everything I needed to do to install things in my new apartment. Thanks Chiquita!!

Great job with equipment exchange & took the time to review current account services.

Not only is my name spelled wrong on the account, but I lost my grandmas voicemails when switching over to spectrum mobile. No one told me this would be the case. Further, I have issues with the system accepting my payments and when I try the chat feature on the website (called ask spectrum) it is an automated process and completely unhelpful. DO NOT switch to spectrum if you have a choice!!!!!!

They do the best they can, the parent company is like all cable companies, overpriced and mediocre.

The customer service people have been nice. But the quality and reliability of the service , not so good. Finally quit calling in.

Really bad customer service, even worse than most cable companies. Really doesn’t seem to be the employees fault, a corporate wide Spectrum operational problem. Under staffed and poor training. If you have a choice, use someone else.

Small parking lot with 2 handicap parking spots. Beautiful waiting area with comfortable seats. They call you when its your turn. They have TV programs playing in the background. Excellent customer service. Very clean place.

Decent customer service, went in there on behalf of my grandfather to return equipment and cancel service. Never had a problem with cable or internet.

Excellent costumer service!

Very helpful 👌

Service was very good 😊

These people are horrible especially Bill. Giving company a bad name, went paid past due balance like clerk told me to get service restored, no service was restored, only to be told whole bill needed to be paid, had to raise my voice Bill was so rude. Would not recommend

Fast and friendly service. I dont think I will be charges for returning equipment a day later.

Truly think the service is good. The only reason for the two stars is PRICE.

Very helpful during our move. Helped us cancel our service at one address and start it at another. They worked with us to find a time for the service guy to come out. And helped us dispute a note on our account that said we hadnt returned the boxes when we had a receipt that said we did. Very kind and helpful people.

Speedy internet but haven’t ever used any other company so don’t have anything to compare to. Refuse to pay their ransom for cable and only have the internet for school. As all others in this business way over priced! Customer service at this particular location is ok. Nothing special unless they actually smile at you.

Good service friendly sales reperstitve

Returned equipment guy behind counter was friendly

They can be nice, if youre adding services. If youre closing your account, they can be really rude.

People need to stop posting about the entire company. Reviews are for this location only. This office is full of super nice employees, who are quick and very efficient. I pay my bill here monthly with no hassle.

Excellent service, very knowledgeable young lady who helped me.

Sometimes it takes a long time just to pay your bill..you have to register when you walk in the door and then wait. it is quicker to just use the..

Unbelievably horrible experience I waited in line 20 minutes to attempt to pay my bill with four people in line ahead of me and they only serviced one person in 20 minutes I walked out. They need a line for people paying their bill that arent signing up for new service

Quick service on and out. Hard sell with their cell phone service though....

Beloit Spectrum was great got paid bill and get modern and routine over was nice employees.

Spectrum lowest cable pkg. $45. Plus added upto $72. A month. When a person is on SSI he cannot afford this. We were told TV is a luxury. In 1952 yes. By 1960 every household had TV. THE SHOWES WETE PAID FOR BY ADVERTISING. We still have ads and pay for the priviledge of watching local and premium shows.

My mother and I went into this location since we were having trouble with our internet connection. Bill helped us and was so friendly and informative about how to hook up the new modem. Thank you Bill!

My personal opinion is its way overpriced and customer service is terrible. I spoke to a customer service rep about having extra programming that I never wanted or even ordered and she told me that sometimes just sitting on the remote could have been why it was added...REALLY! If its that easy then why did I need help ordering programming the last couple of times I was actually trying to order something. Why didnt they tell me I could just sit on the remote and it would work! They just feed you all kinds of B.S.I have recently cancelled my service for Dish Network.

Very helpful. Got the answers I requested.

Chiquita is fantastic! Shes polite and personal. Ill deal with her forever and a day!

The customer service in beloit was phenomenal! Had to exchange a box. Literally 4 minutes....done! Was also greeted asked if I needed anything else and thanked!

Just stopped in to pay my bill. I was shown how to use the self-service kiosk

Prompt, Excellent & OUTSTANDING experience this morning! This very kind young man arrived to my home right on time at 11:00 am, to repair a line outside which was cut by my husband in grass edging part of my backyard. It took just a few minutes and TV/internet/phone was back in service is NO TIME! I should have gotten his name, but I want you tell him that he is a very DEDICATED & outstanding service worker and truly appreciated!

I cant go a month without having some sort of issues with my DVR. This is the last one for me. Im done with cable. Whats the point in paying to be able to record my shows I cant be home to watch when I cant get to them and end up having to buy it anyway. Ive only ever had the issue resolved once. The first time it happened I ordered a payperview fight and missed it because these guys couldnt even resolve the issue. They gave me a refund but that doesnt help when you have a house full of people trying to watch the fight. The second time was a show I had recorded and could not get to and they resolved it. The third time they could not resolve my issue. The fourth time... I didnt bother I fixed it myself. This time is the last time. Ive only had them for 6 months.... theyve clearly shown me what theyre made of. Dont do it.

Wife closed her account in November. Daughter returned modem. They owe her a credit. Now they say that there is a missing modem from 2016. In talking to them both an employee and a supervisor admitted that during a service call the modem was replaced. I have been battling them for 3 hours on 3 different occasions in an effort to get the money back. In the interim they have sent a bill for the missing modem.

They have a kiosk to sign in but they dont have by the entrance do I stood there a while not happy with that. They should have it closer to the door

Didnt have in stock what they said they did. 40 min drive for nothing.

Beware, hires people who been charged with stealing customer info. Be careful your info is not handled by woman at front desk

They need to give people discounts for being a loyal customer deals for new customers all the time

Very helpful staff.

Boo billing practice. Charged me for a month more after I turned in equipment!! Horrible customer service!!!

Overpriced, everything is more than quoted and they never tell you the whole story. Basic cable packages are worthless. You do not get decent channels but you get all the channels no ones cares about! DirecTV was cheaper and much better!

Didnt get done what I needed

Internet service is horrible worse service ever

Helpful agents and I havent had to wait for assistance on either visit.

I visited to start my service and the rep that assisted me was awesome!

Great internet, rest of there prices are to steep for what they offer

I wish Charter Spectrum came up with their reward points or something I mean it will be really cool if you put more channels on on the cable line thank you

I just paid my bill as little as it may be I still have to pay it

Pleasant knowledgeable staff.

Typical monopoly business tactics

I cant believe they dont have a zero star option. This is an absolutely worthless and horrible company. They do not appreciate quality, and their services cut out every five minutes. We dont need them. I hope they go out of business. When you only have one option, this is what happens because they dont care if it works or not. I hope all of the employees lose their jobs because they obviously have no idea what they are doing.

In and out quickly with no problems and great customer service.

Sometimes I feel like it lost in the cracks of service as nobody really knows whats going on and Im always being asked if I want to buy other services when I really dont want them if I did Id buy them the first time

Hell no

Very knowledgeable staff. Very willing to help

Very helpful in getting my cable cancelled.

Very helpful, got what I needed in very little time

This is the worst cable company I have ever dealt with ! Would never recommend them !

Was treated like i was stupid carla was very rude and acted like i was lying about my bill issue have had to call 4 times now to fix my bill from us disconnecting our cable not happy at all with bill center in beloit wi

Ridiculously high prices, in my opinion...but still lower than the competition. Service was friendly and wait was quick

I was just exchanging a modem, not much anyone could say about it!

Quick service, installation guy was nice and helpful.

Provide only subscribers wanted channels that they pay for. Present programs not worth the cost.

Friendly clerk, fast pickup of self install

I love my 100kb/s internet!

Nice friendly and fast service

Bad customer service. Many people dont get a choice at high speed internet and they are banking off of that. Internet speeds are not as high as advertised. If you have no choice, youre in my boat. My advice would be to send as many bad reviews and emails to them as possible.

Pay my Bills herr