The entire process from estimating to completion was painless and smooth. I was not pressured to make a decision on which company that quoted me to use. Questions were answered prior to my decision making. Installation was on time and completed on schedule. It was a clean install, both furnace and AC unit outdoors. Crew was professional, and rerouted ducting to give me more headroom. Crew also removed an old not used gas line that once was used for a gas fireplace. Top notch.

Buyer be ware of this company. If your a insurance job your playing with a nightmare of a company. Here’s the most serious issue we had. They were hired by home shield to repair our water heater. They came out turned water heater up and called it good. I left and returned 3 hours later to find a flooded basement. The water heater wouldn’t stop heating to the point of blowing the pressure valve. 3weeks later we find out the water heater could blow up with that kind of problem. They made our house un safe by not letting us know how dangerous this can be. I called 2 plumbers 3 weeks after there one and only visit to find this out. Correct after 3 weeks no water heater. Excuse home shield has gave us is parts on order. Lindsey at arch was asked and told homeshield she was calling us to make arrangement for install. That call never came. I called a plumber off Angie list and will get a new water heater in 2 days. This company is the worst and most dis honest company I have ever worked with. To date I have not heard a word from them. If your a cash job willing to pay high dollars you might be ok. If your warranty work or insurance work your just a waste of there time.

Our home warranty company sent ARCH out to repair our central AC after it started spewing water in the basement and stopped kicking out cold air. They were prompt, professional, and taught us a lot about our unit. They also shared helpful information on maintenance and preventive measures we can take to keep our system functioning strong.

My mistake. Google maps had me confused. I didnt use Arch. I used Thiele.

Arch was sent out via my Home Warranty company. Lindsey was very friendly and 2 gentlemen were dispatched out. I’m not completely unhappy with this company but I have a few things that I have issues with.They came to repair two (2) toilets, leaky garbage disposal, and replace the Water Heater. They didn’t repair/replace anything the first trip and said they would need the supplies. They came back a week or two later. They broke the handle to my front storm door and I mentioned it to them before their departure. They stated they didn’t break it but would try to repair it before they left to no avail. I was told by the technician to call them directly and talk to Lindsey if anything went wrong within the next 30 days. I called on the 25th day to let them know my garbage disposal was still leaking and actually much worse than it was previously. In order to correct the garbage disposal, the first time they changed out the pipe. I called 3 more times before my call was returned 10 days later. I was told since the pipe didn’t correct the issue I would need a new garbage disposal and I needed to call my Home Warranty company because they needed to open the work order back up. I explained that my garbage disposal was fairly new (less than 2 years). Arch said if the Home Warranty work order wasn’t reopened they would have to charge me the homeowner for the repairs as well as the trip charge.I immediately called my Home Warranty company but since it was now outside of the 30 days they would have to open up a whole new service request and charge me an additional service fee. I explained that I called the contractor on the 25th and 27th day but they hadn’t returned my call until now. After quite a long time of convincing and a day going by they finally agreed to open up a new service request for me at no charge. They sent a different contractor out the next day. The new contractor replaced the same piping as the previous contractor. He also stated that nothing is wrong with the garbage disposal and gave me tips on what preventive measures I can take to ensure no more issues occur with the disposal.I would be very angry had my home warranty company not agreed to open a new request for no fee. If not, I would be paying twice for the same thing to be fixed. I appreciated their friendliness but not their lack of concern for customer satisfaction or a job well done. Also, had they responded within the 30 days it wouldve made the process to request a work order recall 10x easier.

Ive used them twice now and each time theyve been fantastic. Especially Rosemary who has keep me up to date every step of the way. Reasonable times / expectations. They clearly value customers and respond quickly.

Completely satisfied with their promptness and service. Worked with our warranty company and had empathy when our hot water heater failed . Once water heater arrived they immediately had us on the schedule within 2 days .When the wrong water heater shipped they made sure to contact the warranty company and had it installed the day after the correct one arrived. John was very professional and helpful. Great customer service! Ron & Tracy Green

I had a scheduled appointment between 1-3 got a call at 2:55 saying they were running late and they would be there in 30-45 min. I canceled the service and called someone else and they just happened to be available and will be here even before Arch could have been. They apparently dont care about a customers time so I dont see them being reliable for anything else. Had they called by 2 that would have been fine but to let me sit around and wait is rude.#2 I totally understand if a job takes longer than expected but with phones in your pockets all it takes is less than a minute to let someone know your running late. Unfortunately that excuse does not work anymore.

Sam and Darby were very professional and friendly! Fast, courteous installation of furnace, a/c and water heater! This is our 2nd furnace from Arch, the old one was 24 yrs old. It still worked, but it was time. Strongly recommend Arch Heating & Cooling, Sam and Darby!

Sunday 1/12/20:woman was very polite, said tech would be probably an hour, he was on way n called me in50 Mins. He told me what was wrong right away and had furnace running in20 Mins customer since 1999.thanks John!!

The team at Arch Heating & Cooling Inc, offer amazing customer service and quality HVAC solutions!!

Our home is over 100 years old, and as with all old homes, it comes with its weird set of quirks. We only trust Arch to work on our radiators. Sam is incredibly knowledgable and even takes the time to help us understand ways to troubleshoot issues so we dont have to call someone every time we have a concern. I would recommend them to anyone looking to get the job done right the first time.

Called Arch on Monday morning because the furnace died on a Sunday. The were the company that installed the furnace so they were the first company I called even though it isnt under warranty. The guy came over, took a look at the furnace and said he wouldnt service it and left. I was at work so I didnt know why. I called the dispatcher, to have the tech call me. About 2 hiuholater the tech called and said hes passing on it because there wasnt space for him to work. He said that if I moved the water heater, then hed come back, but it would be after hours, and it would be a minimum of $200. Per hour, and there was no guarantee when he would be able to be there. Keep in mind that in early March, it still goes below freezing overnight. So now by the time I knew he wouldnt even look at it it was too late to get someone there that day. So another night without heat. I called Rock Valley, they stopped by the next day. He was in and out in 30 minutes, between testing and the repair. No moving of the water heater necessary, and reasonably priced. I will never call Arch for anything ever. When the time comes for a new Furnace, Ill call Rock Valley first. The only regret that I have is that I cant give Arch zero stars.

Called them several times over a couple days and never received a call back. However their website says their 24/7.

Tbey came. Quickly adam did a fantastic job

Very helpful