Horrible experience so far. Set up through phone, but somehow they managed to check my credit score 2x, thanks for double hard inquiries; one day after the next for some strange reason. Next, the day of the appointment to set up, nobody arrived and I checked the status, turns out the date and time had changed and I had received no form of notification; call, email, voicemail... unfortunate because I took the day off work just to be present for the install. Then, I called to see what was going on, they had the incorrect number on file, which makes no sense because the first day I called, they confirmed my correct phone number. They couldnt even schedule me for an earlier appointment, and said I couldnt request compensation until the first bill. Not sure how long I will be keeping this service considering the chain of events so far and I dont even have the internet yet.

The first year I had them it was great. Now that my contract is up there customer service and internet service is terrible. I got an offer to renew my contract in an email. When I called to renew the Loyalty Support I spoke with was rude and unhelpful. They told me my rate had now doubled and did not want to keep me on as a customer and told me to call back at the end of the month to cancel if I want to switch. Since that phone call my internet is spotty and is not as fast. I cant wait to get this service out of my house and switch to Spectrum at a faster speed and lower cost

I am a new Frontier customer ans so far am externally unsatisfied with My interactions with Frontier Communications.I recently signed up for FIOS internet and going into this was super excited. Then I met some of your employees and all of that changed. This whole experience has been a nightmare! The first technician came out and said I needed a new drop and he would be out after it was completed the same day. The contractor guys came and installed the new drop. They were great and got it done really fast. That’s the only good part of my experience was with a contractor (to me that says something). That was complete at about 11:30am. At about 3pm after still not hearing from Frontier I called in and was very rudely told that no one was coming back that day or even that week. The earliest they would be back was the following Tuesday but to be nice maybe they could fit me in on Monday. SMH. I asked for a supervisor and told her what had occurred and she Hung Up On Me!Monday comes and the technician calls Two Hours Early for my appointment, so not wanting to miss it I rush over. I explained where and how I want it run and the technician hymned and hawed with discontent. This isn’t a large house. It’s one story with plenty of attic space. I already had the wall plate ready and holes drilled he would have just needed to drop in the cable about 8” away. As a telco technician myself, I’m thinking I made it super easy. Well I guess not easy enough because he complained to the point that I just said I’d run the stuff myself, and I did. You got that right I AM PAYING FRONTIER TO INSTALL MY OWN FIOS! When we were discussing where the equipment would go we were originally going to put the ont in the garage near the fiber drop. He set a box on my brand new $2000 washer and dryer. The box was fine but I didn’t want tools and stuff scratching them so I asked politely not to set things on them, and I’d get him a table (which I did). He gave me an attitude and threw the box onto a shelf nearby! He was out of many of his supplies. For instance he had no slack box to put the excess drop wire. Instead the excess drop wire is now run up in my attic. After I (not he) ran the cable in the attic he starts plugging in equipment and asks if I have a power strip? I haven’t moved into the house yet so I don’t have much of that stuff there. Luckily I had an extension cord that has three plugs. I asked the technician if he had a power strip and he said “I’m just out of them” like everything else. The guy was just really rude the entire time. He was obviously not happy to be there and it showed.In closing this being my first interaction with Frontier, it was not a good one. I am being charged a “router fee” every month when I’m using MY OWN router unless I pay them $200 (extortion). I am being charged for the installation even though the lazy technician made me install the service myself. The installation took two of my vacation days because Frontier doesn’t have their act together. I’m upset to say the least. I really wish there was another company I could go with because so far I really dislike Frontier and really hope I have no reason to contact them in the future.