Pros:- the anti-science mask theatrics are not enforced with self-righteous zeal like you may see in other places; 5 stars for that- lots of equipment for all kinds of workouts, strength included, with well thought-out placement and inventory- its pretty cheap for what it provides; good value for your $Cons:- it gets rather crowded and some of the very basic equipment that is almost always available in other gyms is hard to get: barbell racks are taken 24/7, dumbbells in 15-25 pound range are scattered all over the gym and usually not in the rack, benches in front of dumbbells are often very busyRequest for management: please give us more barbell racks!

Most over crowded gym I have ever been to, be ready to wait 5-10 mins just to use a bench. Staff is also not very friendly so dont expect a smile or hello as you come in the door. Would not recommend unless you are able to go at like 6am. Only reason I did not give 1 star is the equipment itself is nice(other then needing a cleaning) so they at least have the bare minimum.

It’s good place if you are looking for a gym to workout. There are not lot of good group workouts at Bellevue location. There is only Zumba and cycling classes

Two LA fitness gyms in the area got closed within the last year and all locations that left got extremely crowded. It makes workouts nearly impossible within the peak hours. You have to walk around and reserve each machine, bench and weights. Had to suspend my membership. I don’t recommend anyone to open membership now if you planning to go to gym at the evening time.

This is an outstanding gym; the facility is clean and organized well. Plenty of squat racks, cardio bunny area is great, and pool is spacious when it isnt peak hours. Staff is very accommodating, and the gym-goers are friendly. Very much enjoy both regular lifts and interval style training in the turf area in the middle of the gym.

Nicest la fitness Ive ever been to! The staff thinks they work at A&F circa 2002 and dont like to be bothered. As usual I walked in and no one at the front desk. Thinking about giving up my membership and just walking in for free instead

It’s good gym, little bit crowded in the evening.

Clean and well stocked with weights. Very few machines broken or out of order. Plenty of squat racks but probably needs another cable row. Does get a bit busy in the evenings but I never have to wait too long.

It takes forever to find a spot at the rack/bench because some people stay there for a very long period of time, not really working out but just occupying spaces, chit-chatting, reserving space for friends.Very selfish and inconsiderate of other people. I dont think its an issue of being over-crowded but having those selfish people who dont care for how long other people have to wait to use that equipment

I love Kelsey creek in Bellevue best for many classes they offer despite of pandemic. And the facility is cleaner than others.

I thought i hated a gym until i came here its over crowded bunch of people with to much machismo rude people who work here onl6 seem interested in selling memberships lockerooms wete gross.. just a huge mess

They refuse to follow the masking requirements. Many people working out wear their masks well below their nose or not at all until they see staff walking towards them.

Stay away from this gym. Rude trainers. Rude staff. Overcrowded. Outdated equipment. I was told by the group training class to get out the way when using the functional training area where there is a sign saying “open to all members”.

Its a good big gym with lot of equipment. But equipment maintenance needs improvement. Some equipments have been under maintenance since months. I had enquired about the maintenance on the front desk and the lady mentioned sometimes it takes forever for the maintenance. Also I am not able to find a place to give feedback on your app so posting here. Hope it reaches the management.

I previously trained at LA fitness Bellevue downtown location, but the branch was closed last September. My personal trainer by then (Maziar) told me my personal training was put on freeze indefinitely, so I trusted him.Then starting this January till this month, I was charged with $450 a month for my non-existent personal training service, for a total of $3500. I didnt notice the credit card bill until yesterday because the card on file was stolen and locked.I tried to contact the branch manager and the client service lines. They all told me they cannot refund the money because the freeze was not a forever freeze, but just for a mere three months. This is a huge hoax.When the charge started to reinstate this January, there is no email, no communication to me that I will be charged again and please use the service. None. This is such a misleading tactic worth reporting to BBB and other consumer rights bureaus.I am also shocked that while I was being charged for my personal training membership fee every month, no one from the training team has ever called me or contacted me to set up any session throughout the year. Not even a single call after I was (unaware of) switched to the new Bellevue Kelsey Creek branch. This is not acceptable from customer quality perspective, charging $400 a month for nothing!When I called the customer service line, I was disgusted how rude the representative handled my case. When I said you charged me without notifying me, they simply said no its your fault, and they accused me of not cooperating with them. They said I could keep the sessions (70 sessions), but only if I maintain a minimal level of $50 payment a month on personal training to keep the account live. What? Even 24 hour fitness does not require its members to pay extra to use accumulated sessions. My friend at 24 hour said he could use his stocked sessions without incurring new fees. Why am I paying an extra of $90 a month just to use my wrongly-charged 70 sessions? This is just ridiculous.I trusted my trainer, but I felt totally misled. Get back to me ASAP, LA Fitness.

No more excuses to skip the gym. They are safer thank ice Cream parlors. Lol

This gym has reconfigured its weight machines to provide a bit more spacing and air flow, but it still gets pretty crowded around popular machines. It seems that there are very few people wearing masks these days, though some people are still keeping it up.

Ive been coming here from last 4+ years and one of the cleanest and organized LA Fitness Ive seen. Was renovated in 2020 and then was closed due to pandemic. Almost all equipments are brand new! The staffs are very helpful as well. Of course 💯 satisfied!

Terrible gym. Hardest membership to cancel. Absolutely a scam.

When I signed up they said 5pm started the peek hours. But I went at 3pm and it was full couldnt find anywhere to workout. All weight machines were taken.

Staff is very unprofessional. There was zero enforcement when masks were required. The supervisor that worked the front was exceptionally rude. But its one of the only gyms of that size in the area. And unfortunately they know that. Bring on some competition!

Recently re-started my membership since pandemic started.Nothing has changed with attitude of the workers, they seem unhappy and miserable as though someone is forcing them to work there. A smile goes a long way. Cleanliness of machines has never been better, but why was it not that way always?

Not even a signature club, yet its hands down the best LA Fitness in the greater Seattle area.

Had a pool, basketball court, and spin bikes. The TVs on the cardio machines rarely work and it gets uncomfortably crowded during peak times.

Its great gym with most of facilities with enough parking spots in reasonable monthly pass. Waiting for to be open fully. Missing sauna and spa due to covid. I think they should open it on appointment, if they can open swimming pool on appointment. Great place. Recommended.

Very busy at peak hours + certain machines are seriously under represented. Otherwise nice.

Most people are so rude. They stick with one equipment for hours and they dont do exercises they just sit or reserve for someone else. I have been tired of seeing this every day. When you ask how many you left they say just started 😡Maybe you need to create a policy not sitting on more 15 minutes .People act as if everyone bring all equipment from their house or belong them .Most people don’t know basic behavioral rule .

Management is improving.During first visits after 2nd covid reopening the receptionist was rude and weights were left everywhere, even during morning sessions as if the building was not closed properly.Given that they have improved with keeping areas clean and organized. Staff is also a bit more friendly which creates a much more welcoming environment.

I have been a member of LA Fitness for many years now. I started my membership in LA. I have been coming to this location in Bellevue since June and have had the worst experience ever. The staff is very rude and disrespectful. Not just with me but I have seen them treat other people the same. I had an incident there with the manager and the front desk person that made me very upset. I tried to escalate to the corp office but that did not get anywhere. I will not get into details since I have already wasted enough time explaining it. The front desk people are HORRIBLE. The place is not very well kept. I went this Sunday 11/10 and as you can see by the pictures I attached they simply dont care. ALL the trash cans out on the gym floor were over flowing while the staff hung out in the front and on there phones. They simply didnt seem to care. Unfortunately I have no where else to go so I keep going here. I simply avoid the staff at all costs, scan my badge and walk in. My work assignment ends in December and I cant wait to go back to my usual gym. For the sake of other customer I would hope that something gets done about how customers are treated and the up keep of this place.

Great selection of machines and free weights. Clean locker rooms.

LA fitness clearly doesn’t care about the people that use their gym, as I have never once seen them enforce wearing masks whatsoever. People in the weight area are constantly working out without masks and the employees have never said a word to anybody and don’t even check the weight area at all. LA fitness has always been the worst when it comes to customer service but this is a new low.

Before Covid, I was a member at 24 hour Fitness, but I canceled that when everything shut down in 2020. Im ready to get back into working out, so I thought Id look around and see what LA Fitness had to offer. I signed up online for their 5 day trial offer. Boy, Im so glad I did. Every day I walked in the door, I was never greeted or even acknowledged. Today at 1030 am, the guy working the desk just looked me when I walked in. No greeting, no hello, no nothing. He took my temp with his temp gun and went straight back to whatever he was doing on his cell phone. Just to get him to say something, I asked him what my temp was. That really irritated him. Its 97.6 he said in a surly tone.Now about the gym. Everytime (3 times this week) Ive gone there, its been crowded. I think theyve way oversold their memberships. Their cardio machines are cheap and rickety. They have lots of weight machines but some of them must have been designed by an engineer who had no idea about lifting weights. LA Fitness has cheap memberships to get lots of people in the door, but its not for me. I left there and went straight back to 24 hour Fitness and signed up. Im not even bothering to finish my 5 day trial.

LA Fitness on the main Street is a good gym to workout. Plenty of space and amle equipments helps to get your workout quickly and efficiently.

La fitness used to be very good but the service is getting worse.

Real nice gym for a good workout

There are dozens of unmasked spewing COVID-19 virus all over the place, and management does nothing about it.

Great place to work out. Kyle and Tyler are the best trainers because they know how to work with me and my back injury.

Best gym best service and many options for same workout and I find out my favorite machains

Good place for work out

Large, super clean, ideal location if you work in Bellevue. Pool, sauna, and solid locker rooms. My fav thing about this location is Homegrown (healthy food) is right down the steps. Recommend the club and thank you to the very friendly staff!

Refused to cancel my membership. Had to cancel my card to stop getting charged. Then they called weekly for 2 years. Couldnt just block their number because they put you in a database so sales people will call you from all over the country.

Nasty gym with nasty management.Too croweded.Most of the time I don’t complet my work out and walk out

Huge club, awesome staff, excellent equipment and environment.

If you ever wonder whether a company like LA Fitness has earned the terrible reputation it has, simply ask to cancel your membership. You will be told its easy- you just have to find a specific manager, who is only in office a few days a week at specific times. If you cant drop everything during the work week, you can also create an account, submit several forms, mail them in, wait several weeks and BOOM! all done.If this sounds more complicated than just cancelling a membership online or over the phone, thats because it is. The process is designed to be difficult. All along the way you will interact with people trying to convince you not to cancel your membership. Absolute nightmare.

Too many maskless fools and too few spots for the swimming pool!Do people need to get up at 6:30 just to book a place at the swimming pool?!

Like this, since they provide fitness and swimming pool membership at a very cheap price than anywhere else. Also they have a lot of equipments to workout

With the new mask mandate, the staff does their best to enforce it.. i am often met with violent remarks or just being brushed off whenever i tell fellow members to keep their masks on even when working out .. [mainly because i am not an employee] but i would like to personally thank Josh, Jared, and the sunday evening front desk girl [today especially] for backing me up when i report non-masking members.

I had a guest from New York state . We were so excited to work out but disappointed . An Asian guy sat on a flat bench for over 30 minutes, he was not doing anything just he was sitting wasting peoples time .

Appreciate the length staff is going to keeping us safe!

Help others to have a good health body

I just went to work out with my bf who I put on my VIP guest list. I have had the VIP guest feature on my acct/app and have never had an issue bringing in a person in the 4 years I’ve gone. But for some reason they wouldn’t let him work out even though he has the guest pass QR code in his email allowing him work out. Whack!

This club is the best LA Fitness! The front desk was very welcoming. Alex in Membership was patient, kind, and courteous in helping figure what was best for me and my gym experience!

I like the gym is cool

Least favorite of the king county locations, but its in a decent location which sometimes makes it the most convenient option.Often super dirty. Just arrived here on a Saturday at 8:05am, soon after opening and the male locker room and bathroom are disgusting and filthy.Several months ago I had someone break into my locker and steal my wallet, the front desk people basically said, yeah that happens, and preceded to tell me about a group going around stealing keys to fancy cars...... They showed no sympathy or solution....This is a convenient location but the worst otherwise in King county from the 6 others I have gone to.

Busiest from 6 PM to 9 PM. They have sauna and an indoor pool too.

Im sad theyre closing down LA Fitness Downtown Bellevue. I have multi-club membership and this is my favorite gym. Ill have to consider more options because rather than expanding business, LA Fitness is shutting down clubs that will force members to crowd in fewer locations.

👍

The 24 hour fitness in my area closed down so switched to LA fitness and I could not be more disappointed.-Froze my membership during covid. LA Fitness has unfrozen it twice and didn’t tell me. Found out from bank statements-Just called to cancel. Was told I have to come in person to cancel with an operations manager who is only in the office on weekdays from 8-5-the app and website are ridiculously outdated and not functionalIf there is a 24 Hour Fitness in your area, go there. The customer experience there is starkly different.

I like working out here, unfortunately the front desk staff is incredibly rude! The only reason i continue to come to this location is because it is close to my work. Im an office manager, and people who work at a front desk need to realize theyre the first face people see when walking in the door, and the first impression is everything. I hope they eventually hire new front desk employees, because it is unbearable to even walk in the front door. For example... Today, I had just got done working out and went to the front desk to see if i left my water bottle somewhere. They were unwelcoming and said you can check the lost and found. I was really confused because their lost and found is actually behind them in their work space. I asked again where and he said right there and pointed to a box. Im sorry but if youre working in customer service you should help your customers find what theyre looking for. Other then that i enjoy the gym but if I had my choice I would go to a different gym, just because of the front desk. I wonder how many other people feel this way!?

I bought my membership yesterday after receiving an email about LA fitness reopening and that it’s safe to come in again! After going back for the first time in months today, September 27th, I realized that the staff could care less about the mask mandate. In my short time there (25 minute run) I saw three people check in at the front, get their temps checked, and welcomed in with no masks, walking by every other person who were on machines. It’s unfortunate the few can ruin it for the majority. But with the lack of enforcement from the kids running the front desk, and the failure to have a heighten sense on the rules during this time is ultimately why I will be insisting a refund Monday morning. If Kelsey creek location is lacking on enforcement, I’m sure the other locations are just the same. Very disappointing.

First day here and great experience. Tons of workout equipments and very spacious

The only problem is there are never enough benches.

I enjoy working out at this gym personal is wonderful the trainers are amazing, I highly recommend this gym to everyone out there.

Its a non-functional cookie-cutter Gym. Since the closure of the downtown gym, it is over crowded with people walking around endlessly and sitting on machines for long period of times. Wish there was another gym near by. : (

Bed Attitude, Nasty Management, Indifference To Patrons Needs & More.........

At this tough time, the staff from the Gym are doing a really good job, keeping the place very clean and desinfected also helping people to follow the guidelines. Guys!! Thank you very much!!!😊💪💪👍🙏

Great equipment, nice gym atmosphere, and great staff; 10/10 recommended!

Very nice gym. Friendly people friendly staff

Equipments are many but not much clean. One good things its not completely crowded most of the times . The pool is decent enough and good

I hate this gym. Sales are aggressive. The gym layout is awkward, with weights and running machines on different floors. The parking is horrible and during rush hour very hard to get out of. Ive had parking validation not work several times which resulted in 30 minutes of nonsense to get out. Tried to cancel membership but cant do it online, need to go in during their 8-3, m-f covid hours, or mail in a form. Will go back to 24 fitness after the pandemic.

Just good enough to stop by

I like this gym a lot.

Love this gym, they have 3 levels with all the equipment I need for a great workout. They are ALWAYS open when I need them to be, and have special holiday hours for a quick work out which is amazing. I love this gym and recommend it if youre looking for a reliable good gym. 🏋️‍♀️

Great place low key been coming for a decade

Poor customer services! I asked for a guest pass because I am looking for a gym close to me and they want you so sign up right away. Also rude attitude. Very bad experience! The gym itself looks great but because of the attitude I got there as a customer I would not recommend to anyone to go to this location. This guys need to review the chapter about customer service experience, it is important!!!

Busy, but very clean. A+ job to staff

Im not a fan of how LA Fitness writes their contracts for cancellation. According to them you have to cancel your contract 5 days BEFORE the next billing cycle or you have to pay for the next month. Keep in mind you already had to pay the first and last month so they already got the last month out of you. To make it worse, you have to show up in person between 9am-5pm Mon-Fri (not the weekend) to cancel, or write a letter to the corporate office and mail it to them. Like, an actual letter, not an email. Who writes letters these days? So you essentially have to take off work, drive there and cancel and time it perfectly so that you wont be billed for the next cycle and have two months of worthless membership instead of one. I tried calling their corporate office to see if they would give me a break and remove the last bill they charged because I missed the cancellation period by a week (hard to get off work). The guy was super awkward and just said its part of the contract and just repeated that mantra. Zero customer service or satisfaction.My other complaint is that there is only one machine (I forgot the name) that is available and was constantly in use.Lastly, this place seemed dangerous. Id see a police officer routinely come in for what seems like no reason. I also saw a sign at the front saying If you see these people (picture of people), inform management immediately!. Seems like theyve had violent members in the past.Overall, I wouldnt come here mainly because the annoyance with how they write their contracts. It is essentially a scam in a way. I can cancel my cell phone service (over the phone too), my cable, internet and most other services instantly without a first month, last month, come into our physical location or write an actual letter must be done 5 days before the next billing cycle nonsense.LA fitness sucks, dont come here.

There is one and only one benefit of this club - it is close to my home.There are so many disadvantages: unfriendly staff is one of them. My former trainer Michael never reply to my greetings as if he does not know me.But worst of all for me is load music!!!Many times I asked to reduce the volume of music. But it was senseless. The explanation is simple - high volume is essential for advertisements.

From past almost one year I am trying to cancel my membership and these guys every time come up with some reason. Firstly they said they need me to come over for canceling the membership when I went there they said there Manager is not available I need to come back. Next time they said they do it only on week days not on weekends. I also went with a signed cancellation letter, they could have taken it and canceled the next day when their manager is in. They dont do over phone. I changed my credit card they still charge it. Now even after this pandemic they again started charging and again the same reasons when I call them for cancellation. If they want free money they can ask for donations rather than just charging someone for past year.

This is a great gym. There are many levels so be prepared for stairs. The biggest downfall of LA fitness is when trying to leave. Had to take a family member off my account and it was the most inconvenient long drawn out thing. This location in particular has great views of Bellevue and pretty limited parking situation (and the parking attendants in my experience have not been helpful at all).

This gym tried every way they could think of to prevent me from canceling membership due to COVID. So detestable.

I’d like to start off by saying I’ve been member with LA Fitness since I was 12 and my parents got me the membership. I remember when the club opened in 2006 and yeah it needs some improvements, but it’s pretty well kept for how old it is and I heard from a staff member that they plan to build a new one or remodel it, sometime in December she said it would be open! But the staff could be a little bit more friendly though.

Parking absolutely sucks. Never any parking in the afternoon. Some staff is nice, the receptionist ladies need more training because they are there just sitting pretty and no knowledge how to check people in. Oh and the inside may be nice but good luck finding a machine that’s open

Horrible customer service. The front desk employees are constantly on their phones without bothering to greet those walking in and the membership staff only cares about selling you a membership without taking your concerns into consideration. The gym is decent but do yourself a favor and enroll at another fitness center like Crunch for a fraction of what LA fitness charges per month.

Needs a good cleaning and airing.Convenient location, affordable , but not many fitness classes to choose from.The most disgusting is that people use their phones in locker rooms, sauna and swimming pool. Most dont know what sauna is. They go in, fully clothed and with shoes on . There is no rules enforced. Most evenings there is no hot water in the showers.

Configuration of the gym is super awkward. Free weights are on the top floor, with machines on two floors and the locker room below that.Very clean, but dated locker room and machines.My biggest gripe is the lack of incline and flat benches at the dumbbells section. I went on Friday evening, when the gym was mostly empty, and there was a consistent 10 minute wait for any of of them. The line for this section was like magic mountain on a holiday weekend.

Best place if you want to learn how to deal with rude people. Have real bad experience talking to front desk there. They even hang up your call if you have a complaint.membership Cancellation is nightmare.Never seen something like that :)Finally has to call my bank to stop transactions.I would suggest them to treat their customers respectfully.

I’ve had a staff member be rude to me on my way in. Hasn’t even been a week since I started coming here. If you like to use a heavy bag forget about it. Always some class going on. It’s over crowded. Almost even at 9 am. No parking. Never any parking. No towel service. Locker rooms have four benches maybe. You know what I would love? To be able to use a heavy bag and not have to plan my day around your Pilates. Just seems ridiculous.

Ive never had any issues with the staff here, but this place is incredibly dirty and over crowded. LA fitness is a franchise, so its a toss of the coin what kind of service and cleanliness youll get with any given location. This location is way too crowded for the size of the establishment. They just keep adding members, and do not seem to notice the lack of cleanliness despite the overwhelming number of people going in and out of here daily. Ive walked into the ladies restroom numerous times and all of the paper towels are out, bathrooms not cleaned, and trash lying around everywhere, including inside of empty lockers. The automatic water dispenser is covered with green mildew, and the floors are sticky. occasionally they get the floors waxed near the entrance, but they never look mopped. The clientele that are often seen here have very little gym etiquette. They give you creepy stares, film you while youre working out, follow you, and slam weights down in front of you. Ive had people take my free weights right in front of me as Im working out, and invade my personal space. Ive had to resort to working out in the morning to avoid the evening swarm of weirdos that go here.

I was in town for business and another gym, which will remain nameless but is open 24 hours, would not grant me an access pass for 3 days because I was not from the area. I talked to Alex at LA fitness and he was able to take care of me, no questions asked. Their gym was clean and organized and the staff I talked to were all friendly. Thank you for your hospitality.

All that needs to be said. Mail in cancelation. Thats it. Thats all I got to say.

Clean place, lots of equipments, great trainers , ample parking space, big swimming pool, steam room, sauna jacuzzi etc and customer friendly hours.. opens from 5:00-11:00 pm on weekdays and till 8:00 or 9:00 on weekends and all at approximately A Dollar A Day!! (sans the trainers). And if you have kids.. well the have a kids centre as well where you can leave your kids under watchful eyes for nearly 2 hours a day except Sunday and for that the monthly charge is in range of 10-15 dollars per month. Overall a great gym, great facilities and highly affordable

Complete 5 star gym. I read the other comments and am completely confused from my experience. The sales and personal trainers were amazing. The manager Julian C., came in at the end and helped us figure out this gym is in fact the best option. Weve been coming for the last few weeks and its truly beginning to change our life. I had to take a moment to point this out. The facilitly is clean, equipment is top of the line, and extremely affordable for what you get.I decided to write this as I heard a customer getting upset about $34/mo. And threatening to write a bad review unless they got $30 a month or less... Really? I hope this isnt the reason for some of these comments.If they push its because they are talking about your health and future on this planet. Maybe you should listen if your worrying about $4/mo for a multi million dollar facility.Personally, I love this gym. thank you LA Fitness!!!

My husband checked in to work out and had questions about our bill and the front desk (w.girl) said I can help you then started doing other things while my husband was talking. The manager came and whispered in her ear and they demanded for him to take a photo. He refused all he was doing was asking a question and the front desk girl took a picture without my husband consent then another employee came and started making fun and pointing fingers at their computer and smirking. At this point they degraded my husband and my husband left furious to the point where a membership at la fitness is not even worth it. I cant believe they treat their loyal members like that! Dont even bother joining

I love this place. Whenever Im out on the town prowling for a growling I know I can pop in here squat with the tots. Once hit a pb of 30lbs on bench. Some guy wasnt too happy bout it though and decided to hold the bar down against my neck during my next set. Not too sure what happened after that, next thing I know is everyone in the gym has a big smile on their face and I got a tingle in the old caboose. A big smile ran across my face.

This is a good establishment. They have great equipment and will surely give you motivation to exercise.

The gym is decent for cardio and work out. Has competitive membership prices in the area. In the evenings it feels like there are way more people working out and you need to spend extra time to get machines and workout space.Unlike other gyms, this gym does not provide towels and does not have alcohol wipes. The users of the gym do not clean the equipment, more chance if getting flu in flu season.

This is nice gym, has good equipments, clean, and conveniently located in this part of the city. They have good day care for the kids and the parking outside is good too.

Decent gym. Have only used the ergs - of which theres 3. I wish they were a bit more well maintained, but it gives me a place to knock out the cardio. Havent used the locker rooms, work is nearby and I shower/change there.

They dont enforce their own rules. Members can sit on the equipment as long as they want , between sets, without sharing. Trainers take over equipment without returning it.