My best dealership experience ever. Bought and serviced her whole life at Acura of Bellevue. I will miss her. Marc and Kiet have always been good to me.

Go see Ben! Excellent customer service answered all my ?s. Looking at purchasing this NSX

JR greeted me, asked about how my brakes were performing and arranged for a ride with a technician. Dennis determined very quickly that the routers needed to be turned. We came back and a loaner was ready for me. The next day I picked up my car and accidently left my paperwork on the counter. They sent the paper work by Fedex and I go it the next day. Great service all around!

Amazing service at the official dealership of Acura. Ive been a customer for 4+ years and they always exceeded my expectations both in quality of service, as well as speed of service/repairs. Very reasonable pricing too.

Had an excellent service buying a car from this dealership. The price was unbeatable compared to the 3 other Acura dealerships in the state. Minh Dang and Karl Dawley were very helpful, knowledgeable, and had lots of patience with my family (thank you)! Our family actually bought our first Acura back in 2014 from this dealership, and we will be coming back in the future! I highly recommend if you’re in the market for an Acura!!

Karl Dawley is an amazing representative. He provided us with excellent service and made sure to answer all of my questions to the best of his ability. I was able to find the exact car I was looking. I’m very thankful he was able to help me with purchasing my new car RDX. He stayed after office hours to finish the deal, then he offer us to come 2 days later to explain about all the cool function for the car. He spent around 2 hrs go over setting and our preferences. I highly recommend Karl and this dealership!Thank you for a great experience!

Had great service and help bying my 2019 Honda civic

MJ helped me reserve and secure a 2022 MDX with the exact Configuration that I wanted. Everything went smoothly, vehicle was delivered on time as promised and we drove it off the lot within a couple of hours. No bs charges and fees like some other dealerships do. Highly recommended!

Very professional and fast. Marc helped me choose new tires for my RDX and helped get my car in shape with the service.

Went in to test drive a RDX with an appointment one hour before closing time. The guy at the front office didn’t feel like he wanted us there. Was quite rude when I told him I don’t have an insurance but my friend does to be able to test drive . This is fairly standard practice at other dealerships including BMW and Audi dealerships in Bellevue where I test drove a week ago.I was still able to test drive here with the rep accompanying us in the car. I did not really mind that except he was unfriendly in his responses and did not care to answer our questions or explain any of the features in the car.We did an around the block test drive in mostly busy roads near the dealership. Once we finished the test drive and parked at the dealership , the rep took away the keys so we couldn’t test the infotainment system or audio quality.For a family run dealership as the front office guy said this place is, the experience was underwhelming. I’d stay away from this place.

We visited the Acura store today and tried to find a car there. The sales (40s-50s asian guy) seemed very impatient and never actively introduced us features about cars(instead staring at us when we are there or talking and laughing with other people) and kept rolling his eyes when we asked questions. He might assume we are so poor to buy Acura because we drove a 10-year scratched car there. When we tried to ask price for first time. He simply said it was expensive. Very bad experience in Acura. He made me feel very uncomfortable and unwelcoming. If it is the culture of Acura. I feel so sorry about that brand and for them to have such employee.

The team in Bellevue understand, in a way that other local Acura stores do not, that service really does sell the next car. The process is smooth, professional, courteous, and everything one would expect from a luxury brand. If my next car is an Acura Ill buy it from these guys just because their service team is so great.

My service advisor James M. was very kind, however never disclosed the open recall for my engine before accepting all of my money to complete a very costly 100k mile maintenance; roughly $3000.I cant say Ive experienced this level of ineptitude or wool pulling at any dealer Ive ever been to or worked with. Standard practice in customer care is to inform the customer of open or incomplete work that will affect the life of their vehicle and wallet.Acura of Bellevue Service team failed this crucial step and did not inform me until after I got my car back that it would be $6,500 to complete the recall work out of warranty... on a $10,000 car. Unacceptable. Couldve just pitched me a car they had for sale instead, but no.I would not have spent the money completing the 100k mile maintenance on a car that wont be able to go another 100k miles and I would not recommend this dealer to anyone. Spread the word.Edit: It doesnt seem to be an easy task to get a hold of anyone about this, let alone their service manager. It would also seem my advisor who failed to explicitly inform me of the open recall for vehicles w/ the defective J37 engine has left the business. How swell.

Very nice sales person, no game anything, easy test drive.Too bad accura does not produce very good product these days, otherwise im definitely getting a car here

MY WIFE AND I PURCHASED A 2019 TOYOTA HYBRID HIGHLANDER ON JULY 25, 2021. I FLEW FROM PORTLAND TO SEATAC 0N JULY29TH. I WAS PICKED UP BY AN ACURA SALESMAN AND DRIVEN TO THE DEALERSHIP. I DROVE TO PDX WITH NO PROBLEM. THE NEXT DAY WE DROVE TO THE THE PDX AIRPORT.ON OUR WAY HOME WE HAD A ENGINE LITE WARNING OF A PRECOLLISION, ENGINE AND HYBRID MALFUNCTION. I WAS ABLE TO DRIVE IT A SHORT DISTANCE THEN IT SHUT DOWN AFTER A DINGING ALARM THAT WENT ON FOR ABOUT 1 MINUTE. IT RESTARTED AND WE MADE IT ALMOST HOME WHEN IT REPEATED THE SAME PROCESS AND SHUT DOWN. THE NEXT DAY I TOOK IT TO A TOYOTA DEALERSHIP. THE CAR SHUT DOWN AGAIN ON THE WAY TO THE DEALERSHIP. IT TURNS OUT THERE WAS A RECALL FOR A “LOW PRESSURE FUEL PUMP” ON THIS CAR. ONCE THIS WAS REPLACED BY OUR LOCAL TOYOTA DEALER (THE CAR IS STILL UNDER WARRANTY) THE CAR RUNS FINE. IT WOULD HAVE BEEN NICE IF THE DEALERSHIP HAD TOLD US ABOUT THE RECALL.

Was a good experience. Everything went smoothly. JR was clear with how it would work, knowledgable and friendly. Loaner car was fun to drive!

Have been servicing my Acura RDX here ever since I have owned it. Great staff, friendly, courteous and transparent. Waiting area is top-notch. All COVID precautions meticulously followed. Shout out to Octavio at service department - she does her job really well.

Timely high quality and curteous service. Comfortable place to wait and good communication during the process. Thanks Rick

Service levels of this dealership has gone down significantly. We brought our MDX when the check engine light was on and also for an oil change. They did the oil change and charged for it but they didnt do anything about the check engine light. They also didnt fill the air in all tires properly.I bought 2 cars from them, but I will likely not buy any more cars given this disgusting experience.

I had a great, no pressure experience with Jeremy this past weekend. After shopping around at other dealerships, Acura of Bellevue was by far the best sales team I worked with. Will happily shop with them again in the future.

Quick 7500 erl change and vacuum and the keurig breakfast blend pre-made shots for the wake-up got the day started on a good note 😉

Excellent customer centricity. Good business ethics. Delightful to work with.

Mark was great, loaner was great, timing was great. Thats a bit of humor, we replaced the timing belt in our 2014 RDX. Har har.

Always been helpful and kind.

Friendly sales associate and parts department.

Excellent experience. Celeste Hernandez was excellent to work with. Dealership is great. 2nd car I have purchased from them.

Exceptional service! They couldn’t schedule a shuttle pick up for me and so they ordered Lift pick up instead as a courtesy!

Timing belt, tire pressure measurement system sensor (battery) replacement

Literally the best car buying experience I have ever had!! Everyone was extremely nice and it was completely effortless!! If you stop by highly recommend seeing Rob Friedman!!

After my car accident last month we were told a couple weeks ago my current vehicle would be totaled out. So the search began. I knew I wanted an Acura MDX. My husband came across the listing and I knew immediately that was my car. I ended up calling and I spoke with Jeremy. Let me tell you! We had a number in mind and from pass experiences with other dealerships, we expected this process to be long lol! Man was I wrong we gave our initial offer and he came back with another offer. We then gave another offer and he accepted it!!! We drove down that day to pay for it lol. Jeremy is amazing he is definitely not into playing the back and forth games and wasting clients time. Before we drove down we were informed the vehicle was in the middle of having some work done. We still decided to go down to put it on hold. It’s an 2013 but looks new! The previous owner really took care of this beauty. The next day my husband was talking about how at 105k it’ll need a new transmission belt. The current miles were at 98k. So I called the dealership and I spoke with Mark in services. Let me tell you! Mark is who you want to work on your vehicle. Our vehicle was getting new pistons. I expressed to him that the transmission belt would need to be replaced very soon. He said to me since the car is already apart. He would only charge us for the parts! I was shocked because other places would try to charge more money. Mark only charged us $372 after tax! My husband and I are forever grateful for Jeremy and Mark. They really take care of their clients! If you’re looking for a new car ask for Jeremy S and if you’re looking for someone to work on your car and give honest feedback ask for Mark! Thank you so much you two!

Kiet showed great care and expertise during our service appointment. His customer service was top notch. Thank you!

Always great service. Highly recommend!

I have been leasing here for many years and always have a great experience.Karl Dawley is great sales associate. Last week I went in Sunday night, they were already closed. He was willing to stay late and get us a deal in a short time. He even took care of financing paperwork. And all this with a heartfelt smile. He is very friendly and has a great sense of humor! Thank you Karl, for going the extra mile!

Always a great experience at Acura of Bellevue from Sales to Service. Very friendly & always have my car done sooner than expected. Highly recommend.

Ive been dealing with Marc Levick for many many years. Hes coordinated care for my 06 MDX Since Ive owned it. In fact since it was new, Acura of Bellevue has serviced it exclusively. Because of the outstanding service provided by Marc and his team, we bought my wifes 2010 Acura RL. from them. Again we received 5 star service from them. Marc, Thanks for being reliable and trustworthy !

I recently purchased an MDX from the dealership - and I felt like this dealership is a family and in fact it turns out is. Outsatnding customer service! The intricate controls of the vehicle internally have ben a challenge but they have walked me through this wonderfully. Thank You Bellevue Acura.

Service was great easy to make appointment and finished with clean after washed completion.

Lots of good and honest people working there.

Looking to buy a new Acura or pre owned vehicle? ASK FOR BEN PHILIPOSE! I just purchased a pre owned vehicle from Acura of Bellevue and Ben was the sales associate that helped me throughout the process. I am myself in the Automotive sales industry and I can say with confidence that he delivered an excellent service throughout knowledge, patience, understanding and fast thinking. Thank you Ben and everyone for everything, it’s been amazing doing business with you guys!

This spring I was searching for a new vehicle for my wife. I was hoping to keep it a birthday surprise if possible. Jeremy Seager and Acura of Bellevue were incredibly helpful, knowledgeable, and not at all pushy. They provided plenty of information and options and gave me time to consider. After shopping around nobody could beat their offers. My wife was totally surprised and says almost every day how much she loves her new MDX. Thank you Jeremy and AB!

Fast and friendly service, as always!

Dear customers,I bought an Acura RDX 2020 at the Seattle location which went perfectly smooth. But now I took it to the Bellevue location for an oil change and I wanted to ask some questions regarding some of the car functionalities that I couldnt figure out myself. The answer from 3 different workers on 12/7/2020 was that they cant answer those questions, they would charge me for 2 hours block for that and they recommended me to reach out to my original salesperson in Seattle. This is the worse service I have ever experienced with any other companies including Ford among others. This is the first and last time that I buy an Acura car. If you want a luxury car, dont waste your time at Acura.Best of luck

Wonderful dealing with the team at Acura when purchasing our new car!

Marc was very helpful in providing detailed information on the services I needed.

It was a very smooth and great experience buying from Acura of Bellevue. Tom Matson is the best sales guy I met... Very easy going, honest and ethical! Look for that guy if you need any Acura cars...

Good service, and very nice lounge. Also the cars are amazing

I could not be happier with my new 2020 MDX from Acura of Bellevue. I worked with MJ. He is a compassionate sales professional and provides incredible customer service. He answered all of my questions whether I contacted him via phone, text, or in person. There was no hard sell or pushy tactics. It was a fantastic experience overall. Thank you, MJ!

Quick, efficient, and outstanding customer service. Terry was exceptionally helpful. Great buying experience. Thank you!

Buying car was so easy last year 5 starFirst oil change 5 star great serviceRecommend buying hereThanks everyone great service

Awesome people, great experience. Have been going there since 2014 and they always made sure all the concerns are answered and provided the best service.

Rob Lee helped me with new vehicle purchase...professional, painless transaction. Highly recommend Rob Lee who answered every question I had and made the whole experience pleasant.

Always a top notch, 5 star experience at AoB!

I knew the car I wanted and MJ made it happen! Friendly, quick and efficient. No haggling, no back and forth. Paperwork was easy and very self explanatory. Great experience, Id recommend Acura of Bellevue!

All of the service I have received at Acura of Bellevue has been wonderful. They take the time to explain, in detail, what is going to be done, and are very clear about the charges. Even though I have to drive about 45 minutes to get there, I will continue to do it because I trust them with my car!

Great customer service

My recent purchase from Acura of Bellevue was my best car-buying experience to date. I had my research prepared and the Bellevue sales team acknowledged this information (True Car, Edmunds, Prime, and Consumer Reports) without dispute. They didnt try to push me into a purchase nor a certain model that was in greater stock; I actually selected a model that was unique. I was given complete freedom on my test drive as well. Overall, this was just enough respectful attention for me with no surprises in final negotiations that matched my researched numbers. It was quite the opposite of my experiences with certain European car dealerships in the Puget Sound region.Postscript: This review was first posted in 2016. Since then, I must compliment the excellent service team for all of my scheduled visits. A+!

Being a single woman in her 60s with a business. I have a duty and responsibility to myself to research anything I am buying. Especially, with the Internet being available these days. But in the end you have to trust the people you are dealing with after that. And I would not hesitate to buy or recommend Acura of bellevue to Family, friends, and clients. Which I already have. I’d sincerely appreciate their efficient, gracious customer services the level of detail and accountability they have demonstrated to me. I would like to thank Karl who worked with me. He was very informative as he was answering every question of mine patiently. As stressful as it is buying a car these days. That process went smooth and easy. Final price was exactly as negotiated no last-minute surprises. Karl was very polite and professional. I never felt rushed or Pressured. I will tell you this when I first deciding on looking at Acura of Bellevue I read the reviews online it had the best reviews out of all the dealerships. I did see this person that had good reviews name Karl never thinking that I would end up having him as my sales person it was just a fluke thing. I first decided to look at a certified preowned white MDX. Not thinking I could even afford a new one. I was solely focused on this particular car. Although with used you have sacrifices that you must make. One being the exterior color was white I preferred silver. Also I wanted a gray interior. The one I looked at was white which was fine and I thought it had a gray interior but due to the lighting that day they took a picture it was unfortunately black interior which I said I would never have again. Upon seeing the car it was in impeccable shape no dents scratches It’s still smelled like a new car but it had a black interior. Karl could see my disappointment amongst a few other things. He suggested a few other things which I said no very abruptly to. He could’ve given up then. But he persevered and suggested something that made me decide to sit down and listen if it wasn’t for his suggestion I probably would’ve left. As it turned out with the help of the dealership and Karl I was not only able to get a new car but it exceeded my expectation and everything I wanted. That could only happen when you have the sales person working for you as well as the dealership. My sincere thanks to Acura of Bellevue and Karl. Sincerely JE BryanSent from my iPad

Excellent service. Fast, efficient, courteous

I appreciate the level of customer service I receive each time I visit the Acura of Bellevue Service Department. The loaner cars are clean and readily available while my car is in service. They are very aware of customers time and do everything they can to expedite the check-in and check-out process.

Great service team. Mark, Jason and Kiet have managed the service team really well over the last several years.

Following Safety Recall Notice, Inspected driver frontal airbag. It was okay. Car was washed.

Good crew, service is quick and efficient. Check out MJ in sales.

Dealership is very professional. Purchased a certified RDX and vehicle condition was excellent. Ben in sales was extremely pleasant and attentive without being pushy. Great sales experience.

The evidence speaks for itself: My Acura Integra 1997 Anniversary Edition is celebrating 21 years!

Kiet is always excellent and the service is great!

Very efficient and professional for my 45,000 mile service, everyone masked up and quick check-in and check-out.

From beginning to end, I received outstanding service. I was received very well, received consistent updates and outstanding value. The car is running as good as ever thanks to the service received. Many, many thanks to the outstanding team in the Service group at Acura of Bellevue.

First class experience every time.

Service dept was great! Better than Lexus I had been using for 10 years. And salesman Rob was also 5 Star sales person!

I called to the showroom to schedule an appointment and the receptionist was continuously disconnecting the call. Disappointed with the service.

The service department is not very competent. I used to work for Honda service and I am pretty certain that we would not be allowed to return a vehicle to a customer with a tire light on, especially after performing a service/inspection/tire rotation and said light was not on a drop off. Also would not be allowed to return a car to a customer with a giant screw in the tire that was apparently overlooked at drop off and during the entire service appointment where the car was in their care for 4+ days. But the only explanation was that yes, the techs probably saw it and did not say anything or think anything of returning the car as it sat with light and tire to the customer. I was also charged additionally for the repair and had to wait an hour at the service department. This is awful customer service and if this is the best Bellevue Acura can do, they should not be considered a luxury brand with their substandard service. This is also not the first issue with them, the car battery was stone cold dead at last pick up. No one said a word. OH and one more thing....ANSWER YOUR PHONE...15 calls during business hours and no one picks up.

Please be careful while getting out of this place

Weve purchased a couple of autos from AoB over the last 15 years. Each time it was minimal to no hassle. However, what keeps us coming back is their Service Department. Sure, you are going to pay a premium at times, but they make things so easy. They are professional and courteous. Getting a free loaner has never been a problem and I have yet to be delivered a surprise bill. Assuming all things remain the same, we will happily continue to come back in the future.

Always great service here. They get you in, explain everything in detail, and get you going. Theyre always courteous and friendly. Ive been coming here routinely for seventeen years and Ive had the same amazing service the entire time.

I had an excellent experience purchasing a car at Acura of Bellevue! There was no pressure and my salesperson, Jeremy, was nice and easy going. He made the entire process easy and low-stress. I will definitely purchase from them again in the future and will recommend them to my family and friends!

KEIT — In the service center — IS AWESOME.

We did a lot of shopping and analysis as we prepared to lease our new car, and Acura of Bellevue not only provided the best deal financially, but a good experience for us. Tom, our salesman, was knowledgeable, helpful and positive through long discussions and test drives on two different days. He also took care of all the closing details instead of passing us off to a finance person, which made for a smooth delivery process.

Friendly, cooperative efficient and on time. Have always taken great care of Me as well as my car. The waiting room and Loaner car option are outstanding bonuses.

WOW. Just WOW. Acura of Bellevue service department knows how to do customer service! I had a 7am oil change, they got me all set up (since it was my first time at this service center), checked out my car and sent me on my way. They had a comfy lounge with great coffee and good assortment of muffins and donuts. My car was done within 30 minutes (most likely because I had the first appointment and was 2nd in line). My car was washed and waiting for me. It was the best customer service experience i had in a very long time!

Fixed our air bag for free. Thanks guys!

Ive been Acura of Bellevue customer for a while. I only had great experiences and friendly services.

Great sales experience with Jeremy (he went beyond to provide amazing service). Also kudos to Enrique in the service department. He was very responsive to our needs regarding our extra Audi key.

Karl helped me get my Acura RDX, and he was by far the best sales rep I have ever worked with. He was so attentive and responsive in my interactions with him. He was able to understand my strange situation and catered to my needs by having after hours calls to work through financing. I would highly recommend Karl from Acura of Bellevue to any of my friends or family...or anyone!

Their receptionist and another employee weren’t wearing a mask (no plexiglass barrier, nothing)! So disappointed in them, they clearly don’t care about their customers.

Easily the worst car buying experience. You wont find any record of a car purchase. The salesman was so rude and abbrasive I walked out when he refused to price an MDX with and without the advanced package. Citing, it takes me 20 minutes to price a car. It felt as though I asked him to do something outside of his job scope. Poor customer service and real arrogance. I went down the street and purchased a Volvo xc90 instead.I upgraded to 2 stars, because without this poor experience id be stuck in a Honda instead of driving a Volvo. Thank you Acura of Bellevue, you are the reason I am driving a Volvo instead of a Honda.

Marc is absolutely the best.

Ive been going to Acura of Bellevue for 13 years! Ive never had a bad experience, not even close. All members of the service department are courteous and friendly. I trust their recommendations about work that needs to be done on my car, and have never felt like they were trying to make a fast buck. Its a classy place! I would highly recommend this service department.

Mark is GREAT ALWAYS!! My 5,000 mile check ups are always executed superbly. Car cleaned at the end. Octavio was also terrific. Last visit they found I needed a new battery. Excellent at making sure my car is road worthy and safe at all times. MT favorite service people of all time.

I had a great experience with the White team. The person who received me (forgot the name) was very helpful and offered to fix the driver side door which was making a sound and it was fixed , thank you :). Mark the lead was diligent in letting me know what maintenance is more important and applied some coupons to give me some break on the price. Overall a great service and experience.

Excellent service. I have a great experience every time. I really appreciate that they give me a ride to and from work when I drop my car off, and the bonus of a car wash/vacuum with every service.

I like their managment. But in lower tier there is no courtesy.

In today’s world, buying a car can be an exciting experience, but it can also be a stressful one. With that being said, we had a 100% stress-free and enjoyable experience at Acura of Bellevue and particularly with Rob Friedman in the sales department. Not only was he knowledgeable and professional, but he was also personable and great to work with. We are ecstatic about our new 2020 Acura RDX and would highly recommend the vehicle, Acura of Bellevue, and Rob Friedman to anyone. We had a great time and enjoyed the entire experience from start to finish. Thanks Rob!

I always receive GREAT service from Acura of Bellevue - Irene helped me yesterday and she was awesome. They do a great job at keeping you updated on your cars status, and the shuttle service is very convenient and responsive!

Jerery Seger really help me with the process!!! Jeremy for President!!!

We have always received top-notch customer service at Acura of Bellevue. Jeremy Seager is our go-to salesman. He always works with us to find the car we want at a price we can afford. The service department never disappoints - they provide excellent service and communication. We highly recommend Acura of Bellevue!

I worked with Anthony to buy an RDX. He’s one of the best dealers I have ever met.Most of the previous dealers I met earlier, I felt they were trying to manipulate and not provide full information I needed for my decision.Anthony is totally different. He is very open and knowledgeable. He provided all detailed information I asked, and further answered my tricky questions with such an accurate price calculations.

Rob Friedman was fantastic to work with. From start to finish the process was transparent and honest. Highly recommend and thank you for the great service!

Frank and Jeremy are the best to work with! Have purchased 7 cars from them and award winning service every time!

MJ was the most insulting, condescending car salesman I have ever encountered. They lost two MDX sales due to how rude he was. Check out Hinshaws Acura instead. They delivered the service I had hoped we would find in Bellevue. Very disappointed.

Staff kept us informed on progress and offered a loaner as parts were due the followingday. Waiting room was very well stocked with coffee and other refreshments. Repairs were completed on time.