Miranda has the absolute worse customer service as a manager chile you need to get it together.. I had reservations and telling me I will be placed on a waiting list..Who does that you and your worker claim to never have seen my reservations I had to call the other location to verify then call you back you over talked me lied to me and you are very rude.. Find a new job customer service isnt for you Yes I was rude after being lies to and calling you back asking why you lie to me about several things. If you dont want to do your job then say that I said what I said.. I will speak with corporate about you and your worker... If it was a mistake I can understand that because were all human and make them but to pop off and expect me to remain calm chile plz!!!...

Tonya was very professional and excellent customer service. Showed she cared about customers.

Entire staff are great. They always take care of my family.

2 cars sitting outside ready to rent and would not honor my reservation unless I was willing to pay 100 more because he wanted to up his daily profit.

When I got there, the lady that was helping me told me that I was getting a chevy malibu, she lied. Upon receiving the rental car, they aired it out and cleaned it because the previous renter was smoking very heavily in it. When she gave me the keys, she told me I could not smoke it in despite the extremely heavy smell of smoke. At the time, I did not feel any type of effect. However, once going on the 30 minute drive to my house, I could feel the smoke affecting my asthma. Once i got home, I tried calling and the lady that answered transferred me to someone, only to be waiting for 20 minutes and then the call dropping. My daughter finally got in touch with someone this morning and the lady very rudely hung up on her. Very disappointed in this place and not worth your time and money! Please stay away

Had a horrible experience with Hertz. After pre-paying for a rental...long story short no car was available and I lost my money (never renting with them again). Booked a rental with the Bellaire enterprise location overnight. Arrived in the morning with a car cleaned and ready to go. Miranda was very kind, patient, and knowledgeable. Miranda helped make my rental experience perfect. Her customer service was everything! Will always come back to this location when in need of a rental!

Excellent service which was done contactless by an amazing representative who told me her name and now I forgot, lol. Anyhow since I drive an older vehicle that does not have the technology of a new car, all was explained how to start the car to where the gas lever was located to adjusting the steering wheel, etc. Kudos to Maaco 2 blocks away where my car is being painted for the recommend!

They rented me a car over the phone and when I went to pick it up they didnt have one!!This happened to me twice!

I did a last minute reservation and Miranda made absolutely certain that I got a rental to get to work not only did she get me the rental but her kindness and professionalism was outstanding I truly had the very best experience!!!

Best rental car place. They will help you with last minute rentals and with a great smile also Miranda did an excellent job from start to finish. I will be returning to this site soon.

Car was delivered to Classic Chevrolet by Enterprise driver after a short wait. Looked the car over and found a few nicks but otherwise in fair shape. Car was clean inside and out. We used car for about three weeks and enjoyed it’s good gas mileage and comfort. Even has us thinking of buying a Nissan Sentra.

Recently I had to rent a car due to an auto insurance claim. The service manager at Bellaire office was courteous and was able to provide a rental car to me quickly. The check out process was smooth and easy. I even got a free upgrade. Their office is nice and clean. The return was easy too.

First of all I got 2900 pts. I did the it on line. Whatever the mixup was they charged my card. I picked the car up at 9:00 on June 13. I brought the car back 8:00 that same day. They charged me for 2 days. I got it corrected we’d. That’s bad business. I hope this don’t happen again. I have no problem with that location, but the online service.

Michael Cole at 5410 Bellaire Blvd, Bellaire, Texas 77401 Enterprise location is a great salesman who always helps me with the best option for my companys rental needs. He is very friendly, cordial and helpful in arranging pick up and return times, as well as setting up my telephone with each cars differing set up system, favorite radio stations. He also helped me to lower the seats for cargo needs in suburban vehicles. These are extra service items which are not a standard in other rental cars, including other Enterprise locations, I had experienced. Its highly appreciated. Thank you Michael.

Everyone who works here always has been very nice, but its usually only staffed by one person. In other words, you might be in for a wait. The parking lot can be pretty tight. Still, its nice to have a spot in the area.

The branch manager was very rude, choose any other location other than this one

Great Experience from start to finish. Very understanding that life happens. Its not just a 9-5 job for them. The manager there has the best customer service skills I have ever encountered. I have been renting from enterprise for about 3 years. I will never rent from any other company. Even after I said I am a 5 minute walk and Im in the military and physically able to walk, They still offered to pick me up! Now thats what I call customer service!!!!!

I had a great experience at this location. They were very accommodating with my needs in getting the car. Even swift in answering the phone unlike the Braeswood location. I am renting a car because of car trouble issues of myself, Tyler was very proactive in speaking with the dealership and staying in communication with me to get things completed! Also, he stayed a few minutes late to ensure that I had a car that day!

THANKS GREAT GUYS AT THIS LOCATION 2020

Its a Saturday and considering circumstance and realizing this a cooperation. I understand how policy work. So those issue I had where understood. However the location is understaffed and lacks management skill due not to any one else but their location manager Shawn Matthews. As that was who helped me. when ask for the upper management so I could call them for that stores lack of management control she stated she was the manager and that she had her businesses undercontrol. Which was very obvious she had little undercontrol, as another customer was helping handle others in her waiting area. As a business management professional. This enterprise location need a serious business management restoration.

Love the staff members, no bad experience at all

Service was quick and friendly. I got there 5 min before closing time and the staff was very helpful. They got me into a nicer car than I expected and helped me understand the insurance follow-up. They were able to give me a ride to the body shop w/in 15 min of dropping off the car.

Needed to get my car in shop. Had to get vehicle asap as unsure if I would be given a loaner or not. Called at 8 and by 9 am on a Fri they found a couple of cars. Now insurance proof can be via cell phone app which took me almost that long to download and pull up. Car is good. Service knowledgable friendly.

These guys at this location were excellent! Mike was fantastic and two other guys I worked with were the BEST! I highly recommend this location with 10 ⭐️.

Spoke to Ross, very nice guy that gave me a good deal. Enterprise already has very good prices, but this was even lower than that. They were quick and the transaction was seamless.

This is the absolute worst experience I have ever had with a car rental agency! I have used Enterprise so many times before in different locations and even different countries and never had a problem like the one I experienced recently.. And I called back today wanting to give them an opportunity to solve and fix the problem but the manager named Michael instead of giving an apology and answering my questions, told me that he needs to go back to work! Extremely rude and unprofessional! So try not to use this locations, bunch of unprofessional workers who do not know anything about what they are supposed to be doing!This is a total fiasco from beginning to end!

I interacted with two employees and both were nice as can be. Car and price was great. Highly recommended!!

I never do reviews unless I’m very disappointed. The staff here was very unprofessional and disrespectful. We booked a car and were just a little late to pickup just to know they gave it to someone else without informing us or any warning? I have been dealing with rentals for so long and never experienced that problem. They wanted to charge us more for vehicle available there. Cheap upsell strategy, bad customer service. Never again this location!

Enterprise has been my car rental company for over 10 years now. This is one of my two most common sites to use, and it was the one most convenient for my needs this month. There was a glitch concerning getting access to fill up the tank with gas on my last day and Mike Cole handled the situation very satisfactorily, just as this location has always done.My only suggestion would be to put a magnetic Enterprise sign on the door of the pickup vehicle because it was rather disconcerting to keep an eye out for a white Ford pickup at my location when I was ready to go rent the car in the first place

NOT RECOMMENDED, BE WARNED!I hate to write negative reviews, but I hope that it may help you out there to reconsider this location. I Booked for Toyota RAV4 way ahead of time. Stop by the store a little early to make sure my pick up is ready. I’m told that unless I get the car 4 hours earlier than the time I booked, there’s no guarantee I might get same car. I agreed to get the car earlier. Then the course changed and they said they need to make oil/tire change on that specific booked car and asked me to call me as soon as they finish or they can give me Santa Fe or Ford infusion. I declined to get different car than the car I booked for. After the entire day back and forth arguments, they said the car isn’t available when they have already promised on availability to only deny later. Totally irresponsible staff and very careless individuals with full of attitude over phone conversations. They mess up my entire plan & left me with no option!

I had a great experience start to finish, extremely friendly staff. They were very attentive & handled the picking up & dropping off the vehicle with professionalism & speed. I would definitely recommend this location & plan on renting from them again when Im back in Houston for future visits.

I was a bit put off by the lackluster reviews at this location but it was a two minute walk from my apartment so I gave it a shot not expecting a decent experience. I was pleasantly surprised by the customer service as well as the cheerful demeanor of the counter person who assisted me. She went out of her way to make things run smoothly (even bringing in a specific model I wished to drive from another location.) I was even given a couple of days credit off my weekly rental to compensate for a minor technical issue I had with the car. It should be known that this is a small office with limited inventory which was usually very active and busy but I would say it looks as though they fixed the customer service issues at this location.

STAY AWAY FROM THIS LOCATION **** If I could give this place a zero star, I would. If you are a usual renter with Enterprise, go to another location. These people hang up in your face and the manager is aware of the poor customer service but he doesnt care because he is just as rude. Mike and Ross should be demoted because they dont know nothing about customer service and are just outright awful. Also, dont ever fall for their weekend deal because its limited on miles and these folks dont even have the decency of letting you know that until after you drop the car off and they give you a bill of almost $200!

Great experience, loved the customer support. Everyone I spoke with was helpful and kind, and service was quick. Would rent a car from here again!

I have used this Enterprise branch location for several years for car rentals. I have not had a bad experience yet. The staff have provided me with great customer services which I totally appreciate.Keep up the excellent work!

My experience with this location was great. The staff was awesome! They were very helpful and friendly. They went above and beyond to make everything easy, and got me checked in and out quick.

First, it takes at least 20 minutes to get the phone number answered, all the time, they are playing a tape about their GREAT service, and that they will pick you up. In Texas we refer to this a BS service,DO NOT EXPECT to get a car if you have an insurance rental. Not only did they NOT HONOR the reservation made for me by Allstate Insurance, They REFUSED to pick me up. THEY could not

Rude MF don’t rent from them

My experience at this store began on shaky grounds the day I picked up my rental as the store was extremely short staffed.Despite this problem, the salesman was friendly, apologetic and never once appeared stressed. He tried hard to meet my needs.I received a text from Mike, the assistant manager the next day which was very much appreciated as I had some problems with the car I had chosen. I was put in touch with Cornel the manager who assured me that he would get a car to meet my needs. Several hours later I was on the road with a lovely comfortable vehicle which I enjoyed driving for over a week. Cornel was very accommodating and true to his word.I was extremely pleased with my experience.

Very friendly and accommodating.

Go there service is very good. Mike is courteous professional , good selection of vehicles

I have been using this location for all my car rentals. Even though the staff has changed, the service hasnt. They are prompt and friendly. I will continue to use this location for my rental needs. Thanks for the friendly service

These guys are great! Good selection, Super Prices!

I loved the car. Has everything you need in a car.

Being this was a different location that I was dropping my car off at than where I picked it up, I did not know what to expect. I had a tough situation where I needed to have my personal card charged instead of the corporate card I had on file... Kieva(sp) was so polite and professional, she didn’t know the answer to my question so she got on the phone and got the answer for me. Great job and many thanks! I would recommend this location to friends or family.

Just a month ago, I used Enterprise in Minneapolis (paid about $260) for weekend and it was an awesome experience! This Bellaire location is 0.6 miles away from my home I’ve lived in for 16 years, is at my backyard. It’s immoral for me to pass not commenting for this particular location room for improvement. Staff here look unhappy with the job they are doing or they need intensive customer care training before they hurt this company & it’s reputation. My experience at this location on June 13th 2018 is terrible. To sum up, they are unwilling to rent cars or they would want to force you become optionless! In the end, they succeeded in messing up my entire plan! Very unfortunate the higher management give deaf ears to such valuable customers feedback. Customers have unlimited choices but Unless some (improvements) action taken, this location is well positioned to decline.

Best Enterprise Location in the townPhenomenal customer service.I will never forget the guy

The staff was very professional, patient and kind. My overall experience at this location was great! I would recommend and revisit this location.

My prior experiences with this location were EXCELLENT, when the manager named Liah Valles ran the location. However, her successor to the position (Tracy) has terrible customer service skills, and despite my specific instructions against doing so, charged my credit card for a large unauthorized amount. I now am dealing with HER management, which I hope is better with customers than she is. Otherwise, I will never rent from Enterprise again. Very unfortunate that one individual with a terrible attitude is allowed to potentially ruin a longstanding client relationship.

Staff sharp and efficient. Cars in great condition.

Disappointed in customer service and overall experience with this location. The saff did not acknowledge or greet me when entering store and I sat for about 5 min before the associate made acknowledged me. Throughout the rental process, the associate seemed put out for having to preform get basic job role. I have a service dog and she bluntly told me pets were not allowed in the vehicle, even after I explained that it is a working animal and not a pet under American Disability Act. I was told the company would charge me $250 to clean the vehicle if my service animal was in it. I called twice during the rental to check on the billing and was quoted the same daily rate both times. The third tine I called, the day before the return, I was told the previous quotes were incorrect and I would be charge an extra $18/day. It has been a disappointing experience and I would not recommend this particular location.

I rented cars with Enterprise for quite some time now several locations Ive had difficulty in getting the product and the service that I would like at this particular location fast easy great smiles and great attitude thank you very much

I rented twice in the last couple of months and everytime i have been treated with the best customer service and all of my needs were met. Thank you will see you guys again!

This locations is the best ... The store Manager Brittney and her staff are very professional and they are on top of there customer service ... I would recommend this location to everyone.

Michael and Cornel were awesome give them a raise!!

Cornell was very courteous and professional. Excellent customer service.

Everyone is attentive, knowledgeable, and appreciative. I only wish such service was more common today in the car rental business.

I planned to rent a car to go home to visit my parents which I havent seen in over 8 months. When I enitially went to pick the car up I had some complications which would prevent me from renting the car. My Representitive Breanna was great in guiding me through the process. She walked me step by step on the necessary documents I needed to rent the vehicle. She was friendly, welcoming ,and very understanding. Thank you Breanna and Enterprise...because of you I was able to see my mom and dad it made their weekend. Thanks!

As I am a sparatic customer at this location .I have enjoyed my visits to this location each and every time,The staff is genuinely wonderful and curtious to my needs .I feel a valued client at every visit. Thank you and much appreciated

Wow!!!! I cant believe yall would take advantage of Hurricane Harvey victims here in Houston especially after they were trying to do the right thing. Filing false claims that a vehicle is TOTALED when it really wasnt, is a Federal Offense last time I checked! You threaten a young, HARD-WORKING man that youre going to report the car stolen if he didnt turn it in after being 2 days late due to the roads being impassable & he went out of his way to park it in a safe spot, so it WOULDNT get wet and DIDNT get wet just so he could turn it into yall in perfect condition. Do you know this young guy walked 5 miles through the rain to safety??? And the next day my son and I took him to get your rental car and I saw him with my own eyes drive away, and drive to your location. I dont know what kind of employees yall are hiring at this location, but maybe you should consider employees that dont threaten customers, or file false damaged reports just so you guys can total out your high mileage vehicles for new ones! How DARE yall take advantage of someone!!! I will be reporting yall to the Disaster Fraud Task Force!!! #Crooks #EnterpriseRentACar #Enterprise #BoycottEnterprise #ShadyBusiness #Yelp #GoogleReview #DisasterReliefFraud

Friendly and provide swift and courteous service. They just have to make sure the vehicle is clean especially side mirrors, windshield inside & out etc.

Best Rental Car Place Ever With The Best Customer Services.

Staff is extremely nice and friendly. Cars are very nice too but I dont know if that was just a one-time thing.

Went to get a rental car and 7 out of the 7 locations near my apartment were flooded and didnt have 1 car in their parking lot.Sad to see such a big company turn down so many customers and lose so many customers and business because of cheap quality buildings.

They really could do better.

25-days to obtain rental; then only uberscheisse SUV at high rate available - thankful only had to keep the Jeep-joke 3-days. Room for improvement, rent & lizzard.

Theyre very friendly and helpful I would recommen it

Shady business practice. Crappy Customer Service. Only use this location at last option.I hate to write negative reviews but sometimes it is needed and I feel like sharing my experience.My car was in repair shop (nearby) and I needed a small/cheap car just for 8 hours to go to work and come back to pick my car. Too much to ask, eh? I booked a Compact car online, a night before, no issues.But next morning, they kept me waiting to pick me up from car repair shop, just a mile away, with excuses like, you are calling last mins, it will be 25 mins, 10 more minutes all BS! This was 830am and I was running late for work. So After waiting for 30 mins, I end up walking about a mile to their location.When I got there, they tried to up-sell me since they dont have a Compact car and want $10 more for a Full-size car. At every other car rental in past, they always give you the bigger car at the rate you booked, no questions asked. But here when I refused to pay more for Full-size car, they made me wait further and promised me to get car from another Enterprise location that is just 5 min. away.But instead they drove me 15 mins (opposite direction from my work) away to a BMW car dealer to give me a Toyota Yaris. I have no idea whos toyota was this at BMW dealer lot and why Enterprise is renting me. Super Shady.All of this, because they dont want to give me car they already had in Enterprise Lot since I refused to pay more than I booked online.I am never doing business with them at this location and going to complain at their corporate offices.

Great customer service, clean cars. They pick you up and drop you off.

Did not send a receipt as promised. Tried to call several times no one picks up the phone. Call gets hung up.

Being renting with Enterprise for last 4 years across various locations in USA, got a worst customer service that i was forced to take a car what they want to provide me with junk uncleaned, high mileage and the worst part is whatever i speak Tracey & James in the centre keep repeating what they want to tell and sell.. never seen an customer service and enterprise centre like this in my experience.. never go back to enterprise here after at any cost..

Nice place to rent a car..

Customer service sucks. The employee there looks they are annoyed with customers.

Great car!good staff!

The staff was polite and quick.

Extremely helpful!! Thank you!!

Waiting time is little bit more

Good selection of cars

Terrible, had a confirmed reservation but NO CAR WHEN I ARRIVED!!!!!

Ok

Customer service was excellent

Ok

Good job

HORRIBLE SERVICE!

Great

Friendly staffs.

Good

Dont go to this location

So I did a review 2 weeks ago and Chris R replies back and said that I should email you all about that situation. Well o did just that and that email was like going in circles two people would respond that same response and the next day it would be the same thing and so on. I request to speak with a manager days later they asked for the same information I kept sending and still no results as to what happen with a manager reaching out to me no rental me missing work the the rudest of the manager and the Co worker at this branch is crazy However I see the patterns with customer service across the board the ball has dropped several times I went on to try and book with new enterprise location never received a call back from people who said I will have something two days out. This has been the most difficult and unprofessional situation Ive ever experienced in my life I WOULD NEVER RECOMMEND ORDO BUSINESS WITH THIS PLACE CAISE I WAS JIST PUSHED AROUND AS IF INWAS USED GOODS NOT ONE CUSTOMER SERVICE REP TOOK MY EMAIL SERIOUSLY IVE SHARED THIS STORY ALTEADY PLZ dont reply let us fix and send me a email What exactly can you fix me missing work and my sons missing school?? YOU ALL Should BE ASHAMED OF YOURSELVES!!!!!!

I did not like anything. Very expensive, a very uncomfortable car for the price. An offer on the internet and a very different one when you pick up the car. More than $ 100 per day for a hunday of the smallest and very simple. This was not the car shown on the reservation. And + ....I did not like anything. Very expensive, a very uncomfortable car for the price. An offer on the internet and a very different one when you pick up the car. More than $ 100 per day for a hunday of the smallest and very simple. This was not the car shown on the reservation. and more...