Browns Garage, Inc.
3110 S Emerson Ave, Beech Grove, IN 46107, United States
Browns Garage, Inc.

Review №1

Unfortunately there was a lot more work that needed to be done than I had anticipated.I brought my vehicle in for a brake job, and it ended up being a huge job that took much longer, and came out to over a thousand dollars by the time it was done (for what I thought was just a simple brake job).I dont mind that the work was done, but I did have a problem with them doing the work before contacting me asking if I wanted to sink the money into it. I dont know if that was a fault on the mechanic, or the front-end phone guy. Either way, my money was spent without asking me first, which I wasnt overly thrilled with.At the end of the day, Im happy with the work done. He explained to me what needed to be done (after I went in to find out what was going on), and he was very thorough in showing me the issues. I understood the problems, but I just wish that I would have been asked first, before they ripped (and destroyed) stuff off my vehicle and ordered new parts at my expense. The backing plate was rusted on, but instead of calling me and informing me that it was going to have to be broken to be removed, they took an air chisel to it and literally ripped it apart (again, this was a brake job that I went in for).He did let me borrow a loaner car for the time the work was being done, so at least I had a vehicle to get back and forth to work. I greatly appreciate that service.Overall the biggest thing thats lacking is communication. I would have been fine with the work if I knew it was being done before it was actually done.

Review №2

Garage Browns Garage has just change hands. I went to Browns garage several years ago and had appointment to do some work in my car and they just cough kept on saying is too busy I ended up going somewhere else but since its changed hands Ive been there about four or five times and theyve always got in they right in done excellent work and very very satisfied with her knowledge of the newer cars so Ive got a vet and Ive always taken it to the dealership but they promised me that they knew how to work on so Im thinking for the first time I might take my vet to them to have work done on it very satisfied with their work

Review №3

The mechanics at Browns Garage in Beech Grove, IN are very courteous and provided great service for my vehicle. I was concerned about my budget but their rates were extremely reasonable! I felt like I got the best deal in town and great quality work! If you need auto repair in Beech Grove,I would suggest calling these guys right now!

Review №4

Worst service ever. Made an appointment for an oil change at 3:30 and at 4:50 they decided to finally get to it. If I make an appointment then I should have it worked on when my appointment is. Not only that, I showed up before my appointment time and he said he was waiting on me so hey put another car on he lift. Then I was told it would be done she. I returned at 4:30p. The car was still waiting to be fixed. Horrible, horrible, horrible! If you are on a time frame, don’t take your car here. He service is not worth paying for.

Review №5

The old owner was super slow doing anything and never service customers in order, they always serviced favorites and sob storys first. Break work would take more than a week and oil changes two to three days. I hope the new owners work on service as well as cars.

Review №6

DO NOT TAKE YOUR CAR HERE. I repeat. Do NOT take your car here.I took my car here after having just purchased it to get some issues sorted out. First of all, their communication and customer service were AWFUL. I had no idea what was happening with my car for 3 and a half weeks. YES, you read that correctly. They kept my car for 3 and a half weeks. I would call them constantly and every time they would make up some BS excuse (technician took a day off, technician left sick, etc). Turns out they had no idea what was actually wrong with the car bc when I decided enough was enough and I wanted to take my car to a different shop despite the fact that they were not done with the car, the other shop told me that the issues Browns Garage were claiming were wrong with the car were in fact not wrongSo, long story short they stole money from me, had no clue what was wrong with my car or how to fix it, and kept my car for a month without any communication.

Review №7

Great place with friendly people. They do great work and make sure you get the lowest price possible while keeping great quality.

Review №8

Now part of On Ramp and Auto Nerd. Awesome people!

Review №9

Great service! Great prices and very convenient!Thanks for taking care of my car!

Review №10

Its my shop 25 years of good service I tell you Ike it is.

Review №11

Service is slow,and never with in estimate.You can have work done at dealer with faster service and at about the same or lower cost.

Review №12

The owner is honest, does good work and he is our son.

Review №13

Trying to get an estimate seemed to be a hassle for these people and I got hung up on rudely at the end... So needless to say Im not taking anything I own there....

Review №14

Mac is my go to mechanic. I have used Browns garage for all my repairs over the years, and have nothing but excellent work done with fair prices.

Review №15

I would highly recommend Browns garage ! I drive an old car that is sometimes hard to work on ,its hard to find parts ! The mechanics are always very honest about the problem with my car . The bill is always more than fair ! Everyone at Browns are very friendly . I am a repeat customer and will continue to go to Browns garage ! If you have a problem with your car take it to Browns !

Review №16

So so

21 Photos
3.6 Rating
  • Address:3110 S Emerson Ave, Beech Grove, IN 46107, United States
  • Phone:+1 317-783-0770
  • Auto repair shop
  • Auto radiator repair service
  • Auto tune up service
  • Brake shop
  • Transmission shop
Working hours
  • Monday:7am–5pm
  • Tuesday:7am–5pm
  • Wednesday:7am–5pm
  • Thursday:9am–3pm
  • Friday:Closed
  • Saturday:7am–5pm
  • Sunday:7am–5pm
  • Wheelchair-accessible entrance:Yes
  • Appointments recommended:Yes
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