What makes this AT&T store so much better than all the rest. Is their manager LINDSEY. She is always so patient n pleased to be helping you. And she’s so knowledgeable in all aspects of AT&T products AND services, n prices. As long as she’s there. I’ll go nowhere else.

1 associate. I needed 1 items to verify a phone and he couldnt bother. I stayed until 7 pm and finally left. It wasnt a problem a few weeks ago but when mom went in the hospital it was misplaced. 1 minute. I sat there over 30 minutes and he couldnt even ask what I needed until he finished with the 1 customer.

Your staff needs trained immediately! They messed up our account! They also lied to us about when my husbands phone was to come in! They told him it would come in at the end of next week. We checked our email after we left the store and seen a message that was sent the time that we were upgrading stating it wouldnt be in until February! Then I double checked our account and the rep had put me and my husbands phones on two different plans! He was asking another employee questions and I overheard the other employee say he had no idea just wing it and see what happens!! I worked for an att authorized retailer for 4 years and this would have never been acceptable! Both employees need to be retrained! They have no idea what they are doing! We will not be coming back to the Bedford, Indiana location ever again! Customer service on the phone is the only reason that we are staying with att!

They were so helpful. All three employees were awesome. They went above and beyond what was needed to help me. I was frustrated and they helped. Thank you and I highly recommend this location in Bedford indiana

I really appreciated how friendly and attentive Hunter was. He greeted me immediately and was knowledgeable about all of the options available. I was impressed with how fast and efficient he was able to work while juggling multiple customers coming in. I am very satisfied with the customer service he provided and even happier that he was able to get my service up and running in less than 30 minutes. I walked out with a brand new functional phone, already in a case with a screen protector and with battery life. Exceptional service, thank you AT&T and Hunter!

Best costumer service ever. Thank you Nick!!!

I hate going in to that store they are always short handed and someones always there to have a problem fixed on their phone and you end up what should be a 5min task turns into a 45min.task they need more people working in store. That is a fact.

I had a few complicated issues that needing addressing. The manager ( can’t remember her name) was so nice, knowledgeable and fast to help me! Had a great experience!!!!

Quick and friendly associates

I hate attached store was NOT there gave one star deserves 0

Lots to like to here! They have an awesome team who are very knowledgeable. Something I appreciate is that the store is clean and ordered well. As a designer, I always look for attention to detail because it tells me they care and truly believe in what they are doing. This place passes that test for me. PLUS! They always make sure I have the best deal available. It’s a win-win! 👍

I received a very well done video on why my phone bill was doubled. Someone used my phone number to put phone internet on their phone and charged it to my home phone. My house phone cant receive text, just calls?

Love the staff here! They were absolutely wonderful. Lindsey in particular went out of her way to make sure of my problems were taken care of. The store is very clean so I felt very comfortable. Despite how busy they were, I also felt I was taken care of in a timely manner! Definitely recommend!

Cant even tell a potential customer if you have a certain phone in stock without me making a trip? Your kidding me. Ill buy elsewhere.

Got my phone up and going with no problems

Very good customer service but actually didnt have the phone i wanted to upgrade too but i did upgrade to a better phone . Always good and friendly staff in the Bedford store

Excellent prices, their product is as good as brand names with the exception of cream cheese it doesnt mix well for cheese balls ect.

I have been with At&t for 30yrs back when they were Cellular. Have had great phone service. Decided to add internet. Was installed in Dec of 2017. Have papers that installation fee was waved. So in 20 days I get a bill for my monthly charge PLUS $100 INSTALLATION FEE. HAVE BEEN TRYING TO GET THIS TAKEN CARE OF. SO TODAY 01/24/2018 1MONTH AND 9DAYS IT WAS SHUT OFF OVER SOMETHING I DO NOT EVEN OWE. SAID UNTIL THE TOTAL BILL WAS PD THEY WOULD NOT RECONNECT. SO i have 5 lines of phone service been a loyal customer for 30yrs. And treated like this. So they will be losing my 5 lines of phone service..

Chyanne is such a great rep! We were able to get everything we needed that day and had a very pleasant experience. She made the transition from Verizon as smooth as possible.

Great staff, knowledgeable, very attentive and helpful. Convenient location. Relatively new store.

Staff here is great...immediately greeted and took care of my inquiries promptly...really good experience!

Love this group of people! Every time I go in there I have an awesome experience! Timothy is very nice and knowledgeable!

Best time Ive had getting a new phone. Timothy even offered me a water which was really cool. Much better than the Bloomington stores!

Very friendly store. Always very quick.

Horrible customer service going back to Verizon they got better phone service anyway

Actually had a pretty good time. They even offered me a bottle water, which hasnt happened before. Great job!

Very poor customer service. Never answer the phone when you need to talk to a store employee. Overall would not recommend coming to this store!

I love the Bedford staff! I worked with Amy the other day and she was so nice! Answered all of my questions got me set up with 2 apple watches! I will be going back to see her when I have to go to AT&T!!!

Jimmy and Lindsey are very helpful and a great asset to the company

Worked with Brittany and she did an excellent job. Would highly recommend working with her . Very friendly and helpful.

Ran over my phone with my truck and they were able to get me into a new phone. Also was able to get an ipad! Love my new phone and ipad. Recommending to family and friends!

This store is way better than corporate. Didn’t have to wait two hours to be helped!

It was enjoyable! The manager even offered me a bottle of water. Fun experience!

Better to go to college mall ATT

Awesome group out there. Will recommend this store to anyone who brings up AT&T service!

Awesome location! Very helpful and they dont have long wait times!

The staff is very knowledgeable and friendly. They actually helped me instead of sending me to customer service. Thanks!

I dont get good signal at my house, but the store is cool.

I recently moved to Bedford and was interested in signing up with new internet and Direct tv service. I went into the store and they were able to set me up with service and bundle pricing, as well as $100 gift cards! The best part is the installation was the same week. Very happy with my choice.

Love this location! The rep i spoke to took their time getting my phone number and information from verizon to att&t.

Had an awesome time at AT&T. I upgraded my phone and it was a pretty painless process. We will visit back!

Cheapest internet in town. Great people there helped me a get a deal and sent me $100 gift card. Thank you!

Customer for 7 years. Was told switching to a specific plan would save us money, when in actuality it doubled our monthly cost. Failed to apply Veteran discount thrice over, despite being reassured it was a thing. The weasel-eyed gremlin working the counter sold me a new sim card that was already in use. They also refused to activate my new phone for me despite being related to the account holder. Youve got to hand it to these people, they really hurt the ATT brand name something fierce.

Had a great experience at att Bedford! Brittany was an amazing rep and made sure we got everything we needed and got the best deal possible!

Darius helped me wuth technical issues on my phone. Excellent service!

In-house service was good, but they dont answer their telephone and cannot leave a message.

Troi was a great help. Very friendly and knowledgeable. Had me signed up for uverse very quickly and for half the price of Comcast.

Showed up at 6:30PM, store closes at 8pm. The doors were locked and the person working was helping a couple. I knocked on the door and the employee came to the door and explained he was the only one working and I couldn’t come in. Went back the next day and got a very rude sloppily attired gal that didn’t finish the setup on my phone in the store and when I told her my son wanted my old phone I was told to just swap SIM cards. What a joke for an ATT store!!!

Love this place! Everyone is always so helpful and patient!

Awesome location love the staff here saved me mad cash per month !!

The ladies were very helpful

Always a great experience when Im in. The staff is always fast and friendly.

I have been to this authorized retailer twice, and both experiences were less than great. The first time, I was shopping for a new phone and had questions, but was not ready to make a decision that day. The sales staff seemed to want to hurry the process and move on once they knew I would not be purchasing immediately. I went to a corporate ATT store a few days later to make my purchase because of the poor experience at this store.On the second occasion, I needed a nano sim card for my daughters phone. As it was an authorized retailer and not a corporate store, I expected there may be a small charge. However, I was told they were out of stock on these. I think its really poor management to be out of stock on a very common item for a phone retailer OR perhaps I was lied to as there was no real money to be made from me?? I wont be back.

The reps were fun. Not pushy, so that was nice.

$10 for a sim card. Only 2 older iphones on display. Wow.

Love my new phone! Thanks guys!

Helped us with some trouble we were having with our phone.

This store is ridiculous. For claiming to have the best internet when you go in to pay the have the SLOWEST computers. Takes over 5 min to pay a bill. My husband went in today to pay a bill and was charged $2 for using cash. This store has the most rude employees ever. We will be switching to Verizon after being ATT costumers for over a decade.

Gave me a special plan for being a first responder. Very awesome!

Phenomenal internet prices, and the reps are great!

Jimmy is the man! Go see him and his team if you’re in the area!

I prefer this store to the verizon store down the road

Lindsey and her staff are outstanding!

So far its a good place

Was helped quickly, and the guy was very knowledgeable and friendly.

Friendly helpful staff

Staff are incredibly friendly and helpful!

I wasnt at a AT&T store so I cant answer this review

Really appreciate their help!

Representative went out of their way to help me

Overall great experience and friendly environment.

Customer service is great at this store!

Will travel to not deal with this place again been an at&t customer for 13 years this place is a poor excuse for a cell phone retailer.

Helped me with my bill. Very kind.

Answered all questions

Help me with newphone

Slow

Very friendly faces there.