Have had josh drain and fill my tub and Lonnie did some maintenance on the tub. My overall experience with them and the company have been amazing. Both tech were very knowledgeable and were able to answer questions I had to better take care of my hot tub. They also offered suggestions to get the maximum benefit for cleaning and maintaining the tub. I was very happy with All Spa and their commitment to excellence and standing by standing by their product. Josh diagnosed an issue and later Lonnie fixed the problem. I have had several warranties in the past and most companies try to pass the problem of as user error to avoid having to fix the problem. I hope their management gets a chance to read this and acknowledge their hard work. Thank you again.

Great and smooth hot tub delivery. Rod and his team did great. Would use again and would recommend.

Professional & efficient. Delivered when promised & competent delivery personnel. We would, however, like to have a hard copy of the owners manual to review before hooking up & for ongoing maintenance.

Jennifer Bartels Assisted with our tub purchase in Wilsonville. Sales associate, Jennifer Bartels, did an excellent job answering all of our questions. She has continued to follow through even after ordering and delivery of the the tub, taking care of lose ends and getting auto ship set up for us.We switched from a bromine tub to salt water. It is an amazing difference. Skin is softer no bromine smell on the skin. We love it!

Great experience from buying to the delivery, install and prep! We had to wait a few months for our spa, but we were informed of the timing when we purchased. I highly recommend for anyone looking to buy a spa without all the fuss!

All Spa and my technician, Terry, are consistently amazing. Appointment are scheduled easily and I am always notified of timing. Terry in particular is awesome. He has been out to repair major parts of my spa, twice in the last 4 months, and each time has all the parts and fixes it quickly. He is pleasant and always answers my questions. He even offers me cleaning supplies that I would otherwise forgotten. I can’t imagine a better service experience. Thank you!!!

I was having a problem with my salt chlorine generating system for the second time since our new hot tub was installed in February 2021. I received excellent advice and help both from my local store in Medford OR, specifically Gavin and also from the headquarters in Beaverton OR, specifically Sara C. They and all the other people I worked with were very courteous, friendly and knowledgeable. The one service call I needed was completed by Pete in a very timely fashion and was very informative. Turns out, he had serviced my old Caldera hot tub many times in the past as well. AllSpa seems to be a very reputable company that does their best to provide satisfaction with their high quality products and service.

I have had my spa for 14 years. Dale, who sold it to me, still is a big part of my helpful team.Nate, the most recent service professional, was very helpful with my new parts and offered good suggestions to care for the other parts of my tub that need replacing. I highly recommend their service department and coaching for long term care. Best self care routines for me include, therapeutic hot tub soaks and exercises in the water.

Weve used AllSpa for years for our beach house and Mt Hood cabin. We are on a weekly schedule with the cabin. Josh is the one who services most often. Lonny in the past and occasionally Jon. They are all great and often go above and beyond to give us great service. Office crew courteous and eager to help.Great service for a great value.

A controller for a spa purchased 5 months ago failed to function. Technician restored the functionality by disconnecting and reconnected the battery and reestablished connectivity. This procedure (battery cycled) is NOT documented in the Hotspring user manual. He checked and verified that the spa was operating correctly. I asked for documentation of the service mode that is entered by a switch on the internal IQ 2000 controller. He declined to provide this information. The repair was efficiently and courteously provided for this malfunction which I believe was caused by multiple main power glitches in a rural location. I was disappointed to be informed that subsequent service calls for a $9k device under a 5 year labor & parts warranty would occur a minimum of $75 for ANY future calls.

I called for help with my own hot tub repair, they were super helpful and didn’t ignore me just because I wasn’t hiring them to do the work. Very professional and polite.

We were pretty frustrated getting the appointment set up after a 4 month wait, but we understand that due to COVID-caused supply issues, they simply couldn’t procure the part for the repair. Once the part did arrive, they promptly scheduled the appointment, completed the repair and got our swimspa up and running in one go. The technician was super friendly, informative and helpful, offering to get us treatment supplies if we needed them. The delay wasn’t their fault; would totally recommend them to anyone!

Service was punctual, professional and efficient. All needed parts were available and the technician was finished within 20 minutes. He explained the problem and how it was going to be fixed. I was also given different options on how to proceed. Thank you so much for the fantastic service!

Great service from start to finish. Everybody was friendly, helpful and professional! Highly recommend.

Every time I called to check in on the timeline of a part that was being ordered I received excellent service over the phone. Each person I have talked to was as helpful as they could be in providing me information on when the part would arrive. The tech that came out to service our hot tub called before hand and was quick with the work and called when he was done. Thank you for a job well done and good overall experience.

The delivery was fast and easy! I was lucky enough to get an appointment within a few days of purchase. There was a little hiccup with the installation (something was plugged incorrectly), but they got me in quick for a repair and fixed it promptly and efficiently! I had a great experience.

Rochelle is absolutely amazing. She’s very good about letting us know when to expect her and is always on time. Our hot tub sits on our back deck requiring her to go through the house to get to it. We trust her implicitly to go in and out without having to accompany her. She is very good about not letting our cats out ... no matter what they tell her!

The delivery Crew came on time, got the old spa out and the new one in! They had a sled to carry the spas on so my grass was happy!!!After the electrician comes and I power up the spa ill come back here for another review.

We just moved to Vancouver and are new to being owners of a beautiful hot tub. Called AllSpa and they set us up. Great service with a smile 😃. Responsive and knowledgeable in guiding us to continue on with a sparkling clean hot tub experience. Would totally recommend.

Terry was knowledgeable of equipment and diagnosed the problem quickly. Sabrina is wonderful with customer service and was helpful in giving me advice and listened to my issues I was having with my home warranty to cover repairs. She went above and beyond to help me solve the issues and I enjoyed talking with her

Overall a good experience. Can’t quite leave 5 stars due to the $45 per 15 minutes if the service runs long, which is not in control of the customer. If that’s a risk, I’d rather have a pre visit estimate done. But it added stress to the experience having to watch the clock so I didn’t pay $180 per hour (which is substantially more than I make as a physician). Wouldn’t be able to recommend to others as long as that is in place. But Lonnie was great and the job was done well.

Technician was simply outstanding. Very kind, thoughtful and very insightful. I really appreciated how informative they were, as well as, how knowledgeable they were. I was having a simple service done because of the power outage, and needed the system flushed. It was quick, contactless, and done right. I enjoyed it the next evening and everything was simple perfect. Thank you!

We had Lonnie as our service rep many years before with a previous spa before our current newer one and were delighted to see him still working with Oregon Hot Springs and visiting us again. He is a wonderful representative for your company and is very knowledgable and informative in explaining the why of what is going on with your spa and to understand how to be proactive in properly maintaining it to help avoid future problems that may appear. He happily compleated his tasks in a timely manner and made sure he answered any questions we might have had and any products we needed before leaving. Just as in the past, we thoroughly enjoyed seeing him again and agree what a valuable service rep he still represents for your company.

I’ve been doing business with Hot Springs Spa’s for over 20 years and have really enjoyed working with them. Their technician Jeff is fabulous and the office staff of always been spot on and helpful. When I need a new spa I know exactly where I’m headed. Oregon Hot Springs Spa’s!

Jeff is a marvel & a wonderful help! This is the second time hes come out for us, & each time has been a great help with our current problem (install Covermate III first time, so no problem exactly) while also adding to our knowledge of the product. Thank you all for making this easy to navigate!

My spa was fixed. The technician did a good job. He even provided some helpful advice on how to better care for my spa.

This company has been great to deal with. The sales and service people are really good. I am a happy sap owner.

My hot tub stopped working on April 2. Because Allspa is the only company who can do warranty work, I had to wait until April 27 to get an appointment. Technician came while we were out of town for a few days. He called to tell us it was fixed. When we returned, we found out that it still wasn’t working. Called Allspa, and they couldn’t get their technician back until May 7, even though the repair was incomplete. They gave me the manager’s phone number. I left a message for him, but he never returned it. They only have one technician in a city of over 100,000 people. Ridiculous!

Truly appreciate how the service department took care of my swim spa. From the nice people who take the calls and the technicians are always so polite and courteous.

They were thorough, knowledgeable, fast, and professional. My family is extremely happy with the service we received!

Great experience. Bobby and Zoltan did a great job fitting in our spa move and working with me on a tight timeline. Very professional and answered all my questions. Made the experience one that was very nice and smooth.

All Spa is a great company to work with. They do an excellent job of maintaining our hot tub.

The techs have always been great! I have had a few issues with office staff and lack of communication but it’s always worked out in the end.

Used AllSpa for a while now for our hot tub and have always been very pleased with them.

The team from All Spa delivered our new spa perfectly! The were punctual and friendly. Moving our old spa out and replacing it with our brand new HotSpring Flair in a couple of hours was awe inspiring. We are grateful for the care they took to place our new spa exactly where we wanted it. Thank you.

Be careful we ordered a cover in Oct and parts to fix our hot tub in Nov and weve yet to see either. Theres been zero communication and its been challenging to get a human being on the phone.

We have used All Spa for a little over a year. We are very happy with their technicians, services and responsiveness.

Phenomenal service! The staff is reliable, knowledgeable, professional and very friendly to work with.

Our hot tub jets were not flowing as hard as they did when we first bought the hot tub. We scheduled with AllSpa for a maintenance person to come out and take a look. Terry was the maintenance person who came out, and he did a great job, replacing the filters and explaining how the jet controls could be adjusted for maximum flow. I would definitely recommend AllSpa.

Came out promptly and diagnosed and fixed the problem

I have a very slow leak in my hot tub. Cost me $250 to tell me they couldnt find it and I should try an over the counter product to see if it would seal the leak from pipes. Apparently the first charge is only for 30 min of tech time (most businesses it is for the first hour). Very expensive for no result.

I have been a valet service customer for over a year now and very happy with the service. Bobby and now Wyatt have done a good job keeping my spa up and running. Today Wyatt found a wasp next under my cover and took care of it and asked where would be the best spot to drain the tub water to. He offered advice on preventing wasp from building nests under the cover again. You hire nice people who are easy to work with and know how to do their jobs.

Called to have my very old spa checked to see why it was not heating. Gave the person on the phone the make and model. Repeated very old several times. Waited 3 weeks for a service man. He said it was too old hed didnt know how to fix it. But it was not heating. I called because i was not given any paperwork of what was tested or even that he was there. Woman on the phone said that was normal and my tub was too old to get parts. I can order the parts and they will come back and install them. Are you kidding me? This cost me almost $200.00 . Worst business practice ever.

AllSpa was great from start to finish. Scheduling was easy. Bobby really new his stuff, quickly diagnosed the issue, and got the parts ordered before he left my home. Installation of the new part was quick and Bobby even went the extra mile to top off my the water height and rinse the filters. I highly recommend AllSpa and Bobby!

Today Lonnie McCann came to drop off a cover for the filter compartment. What a great day this was. We had been trying to get the chemicals balanced but could not get it right. Lonnie was wonderful. He walked us through the process, wrote some instructions on the bottles and got it all worked out for us. Without his help, we were about to give up. He also told us about the water care class and we are anxiously awaiting info on that class! Thank You Lonnie!!

I recently had some Warranty work completed by Terry Lynch and I would like to tell you all that he is FANTASTIC. He answered all my questions about what was going on to where I completely understood what was going on. This was very important to me and was reinforcing the true professional that he is

We love our Hot Springs Spa from AllSpa. One of the best investments we ever made. Equally good has been the customer service, including our annual spring service, which was convenient, fast and professional. The technician brought our replacement filters with us. The part he discovered needed replacement he ordered for us and it came in the mail to us days later and we easily installed ourselves. Top notch company and people.

Was impressed with the latest tech that work on our spa. We had a cut in the Shell from what was most likely a razor knife that occurred either at the factory or during delivery. After working on it he informed us that because it was deeper that it appeared he would have to return with a repair kit more appropriate. To the naked eye of a laymen it appeared to be completed. The fact he wasnt happy with the results and informed us of same with intentions to return and finish the job was very impressive.

Bobby, the AllSpa service technician was very thorough in his initial assessment. He came back to the house after the part arrived and installed the 2 speed jet pump that had corroded and replaced it swiftly. Highly recommend his ability to get the correct solution with his first assessment. His customer service is excellent!

I live in Cannon Beach and have been struggling for several months with local providers to have my spa repaired. In just one call, AllSpa was able to set an appointment and the fabulous service technician, Jon Alvarez, took care of the rest. He was on-time, professional and an absolute joy to work with. I would recommend AllSpa Services to anyone...especially if you need assistance and live on the Oregon Coast. Well Done!!

Great experience beginning with the call for support and ending with the technician completing the repair. We were travelling the day of the service call but the technician kept us informed by phone of his expected arrival, progress, and a call to explain what had been done when he was finished. Thanks to all!

The 2 water tech people that came out was so good and friendly. Full of information! My kind of people Thank you all!Gregg and Earlene Godbey

Terry was great. He was friendly and informative and, most importantly, found the leak (it was the heater) and replaced it with a new unit quickly. The spa is back in action and we are very happy with the service.

Excellent communication. Helpful people with the DIY in all of us. The office people were as great as they get and always responded clear and quickly. The tub tech,John was super in knowledge and professionalism. Just wish the black lab came with him the second time? We live remote and we understand now WHY this company was referred to us.Way to run a business. Make America Proud.Happy times and long soaks aheadHappy Solstice

Service guy was friendly but seemed inefficient resulting in extra charges to a seemingly super easy fix - usb software load was all that was needed and yet the technician logged 38 minutes. We already had the boards off and everything ready for this to be done QUICKLY. Once he had loaded the software, he screwed all the covers back in place and I tried the auxillary jet button and it did not work. So then, he had to remove the screws and reinstall the connector that he had removed in the beginning and then reinstall all the board covers back into blace. When I complained about this, I was told that the technician logged 38 minutes on site and that the extra charge is valid. Was he there 38 minutes, YES. Did he need to take that long to chit chat and redo somethign he caused? NO! This should have been a 15 minute deal AT MOST!!!!!!!!

Excellent service!!!My hot tub at my beach house gets used and abuse by my friends and tends to break.Finding someone to fix it on the Long Beach Peninsula has been very hard.I saw an allspa sign and decided to give them a try.They were extremely professional and prompt and put me on the calendar.Their tech called 30 minutes before he got there and called as soon as he found the problem and fixed it right away for a reasonable price.These guys are as good as it gets.Mike C

Justin did a terrific job on our 14 year old spa. Did it with remarkable good spirits given the cold. And did it efficiently and more quickly than I would have thought possible. Were going to be booking monthly service starting January.

Giant KUDOS to AllSpa technician Robert Burgess!!!. Our spa stopped working a few days ago, and Robert came out the day after we reported the problem. He had the problem diagnosed and fixed in less than 40 minutes (turned out to be a failed circulation pump). He also replaced the Moto jet piece. While he was doing his repair work, he answered all my questions about my maintenance, draining and filling, chemicals, etc. He was friendly, professional, and a wealth of knowledge. When I went into the spa that evening, I found that the Moto was still not working correctly. He came out this morning again (he just left), and showed me that the problem was the way I had the diverter positioned. Once he showed me (reminded me) how to you the various diverters, all was fine. The problem was mine. I cannot recommend Robert highly enough. He was FANTASTIC. If/when I need additional service on my spa, I will make sure to request Robert - hes the best!!!!!

We love our new spa, but had a few hiccups along the way. I was very impressed with how responsive Allspa and Oregon Hot Tub were, in particular Luke at the Vancouver location. He made sure all of our issues were resolved and even made a trip out himself to our home to help resolve a couple of issues. They truly provide service that will put you at ease and are quick to respond if any issues come up. I will definitely recommend Oregon Hot Tub to anyone looking for a new hot tub.

We needed spa salt when I did a water change. Unfortunately after driving 45 minutes to your store I found out that you were out and it was on back order with no certain ETA. One of your employees checked your other store and found one last container and said she would pick it up and bring it to my local store the next day. The next day, she did as promised and even offered to drive it all the way out to my home near Amboy, WA. What great service!!! Thank you so much

We werent at home when the technician repaired our hot tub. But when we arrived home, we noted that the repair was complete and the hot tub was turned on and warming up.The tub area was neat and free of debris. The next day, we luxuriated in our newly repaired spa.Thanks for the great service!

It’s always easy to schedule and/or change the schedule if need be for us or All Spa- good communication with schedulers and service providers. I have always had good service with parts readily available to complete the job and keep the spa functioning at the best. I have my house listed for sale. I put Oregon Hot Springs Spas/ All Spa on my list of Utilities and Key Vendors.

Nothing is worse then having your hot tub break in your vacation rental. (Especially when youre out of the country and completely helpless) All Spa saved me... They came quick (next day for an extra fee) set a budget and came in way under, quickly corrected the issue, and then sent me a message with the recap and recommendations. I could not be happier. Thank you!!!!

Lonnie was able to fix the problem in a very short time and was able to fix it the same day I called because he was in the area. Lonnie was very professional and did a great job. AllSpa continues to exceed my expectations and has great staff to work with to take care of any problems with my spa.

Robert Burgess was quick and professional, and taught me some things I didnt know about my hot tub. I was able to take a picture of the leak and send it prior to him coming out, so he was able to order the right part before coming out. I am very pleased with todays service and will definitely call All Spa again if I ever have another problem.

Bobby rocks! A company like All Spa is only as good as its technicians. Bobby is professional, knowledgeable, and resourceful. He has a good relationship with back up technical support, and quickly resolved issues over the phone. We have owned hot tubs for over 30 years, and this was the best service ever!

Our service technician, Terry Lynch, repaired a few leaks on our hot tub. He was very knowledgeable, friendly, and did an excellent job. During both visits, first to diagnose the issue and order the parts, then to perform the actual repair, he showed up exactly when he said he was going to. He was also fast and efficient at the repair. Thank you for the great service.

Jon Alvarez is the best! My hot tub quit working, Jon determined it need a new pump which he installed. He also said that it looked like my control panel was not long for this world, that he might be able to get an old one and he would give me a call if he did.He was right the control panel failed he put in the old one he found and so far its working great. Jon went the extra extra mile with his customer service and is the kind of employee every business owner wishes worked for them

I am very happy with your service team and the communication throughout the process. I have a 20 year old Prodigy and have been diligent to maintain it. The small leak in the pump requires a replacement, but I chose to hold off - based on the possibility of getting a new tub. There wasnt any pressure from the technician, but rather an attitude of understanding. I was impressed!

I was very happy with Terry Lynch my service technician. He did a great job on service. I was a little bit frustrated that it took so long for the part that needed repair to get shipped. First it was back ordered. Then it was damaged so they needed to order a new part. It ended up being a month and a half without being able to use my hot tub. I truly missed using it!

We needed to have a part installed on the hot tub we purchased from Costco. All Spa was the company they sent. Although I wasnt home at the time, my son said the were here and gone in record time! The new part is installed and the spa works great!! I would highly recommend them!

After servicing by this company our hot tub was repeatedly out of balance and we were unable to use it. Even after calling the company twice and asking for a different service person, the same service person called me two weeks later and said that they were on their way to service my hot tub. I called the company again and they said that they just didn’t have time to change the schedule. Even when I asked for a manager to call me, I received a call almost two weeks later. My rating of one star is based on my experience of poor customer service over a period of 12 months.

We have been using AllSpa for our spa since we moved to Bend. Chris Pelroy has been caring for our spa for the past few years, and we couldnt be more pleased with his professional, yet personable, service. He has helped us learn how to better maintain our beloved spa and keep it performing. Thanks!

I appreciated the awesome way that Lonnie guided me through what needed to be done and helped me make the right decision as far as parts and repairs. I never felt pressured or sold.. Lonnie McCann was professional and did everything he said he would in a timely manner and I will definitely use AllSpa again as a result

Outstanding Service and knowledge of spas. I have owned pools and or spas for over 30 years and AllSpa is one of the best spa maintenance companys I have ever worked with.

Lonnie did an excellent job installing my cover as well as was extremely professional, knowledgeable and helpful. Clearly, he conveyed that AllSpa values my business. I cannot full communicate how pleased I am with his visit to our home.

Very happy with the services ive received from AllSpa. The people who came out to our home are knowledgeable and helpful. Glad i learned about their services

Im not as upset about having to pay a deductible for work that is under warranty, though that seems wrong. Having a hot tub under warranty unusable and unable to get service for several weeks is unacceptable. Not to mention I have to maintain the hot tub daily until you get here.

AllSpa was so professional. Terry Lynch was wonderful. He was so knowledgeable and able to figure out what was the problem right away and had the parts to fix it. Couldn’t have asked for more. Great service.

Dylan drained, cleaned and filled our spa. He was on time, efficient, and helpfully explained the various chemicals and additives to maintain the spa going forward. Highly recommended!

Service from Allspa so far has been above and beyond expectations. I recently identified a problem with jets and not only was it fixed promptly under warranty, but the tech, helped identify and solve several other problems with the system that were fixed in a subsequent visit at no additional charge. This level of proactive service in interest of the customer is rare, and inspires confidence & gratitude.

Our AllSpa tech, Terry Lynch was great. His communication was excellent, he was timely, clean, friendly and was in and out quickly.

FIVE STARS. This team is the best in town. They knew exactly what was wrong with my hot tub and fixed it in no time. Call them before anyone else... the most experienced technicians and the BEST customer service. Thanks FMHT!

Lonnie McCann has serviced our Oregon Spa Hot Tub a few times. He is very knowledgeable about all the components of the hot tub. He is great at explaining and educating us on the working components as well as balancing the water to keep it crystal clear. We highly recommend Lonnie.

Good communication throughout the process! Technician was polite.

The delivery manager, Marc, was great. He make sure I understood all of the important information before he left and answered any questions I had. A very nice experience in todays troubled customer service world.

Lonnie McCann came out and was able to locate and repair the leak in my hot tub. He explained what he was doing and why. I appreciate his professionalism and willingness to help me understand how my hot tub works and how best to keep it at top working order. I will definitely use Allspa for any future needs, and hopefully Lonnie will be the technician sent to address any issue.

Bobby was great. He was not judgmental when we drained our hot tub for winterizing. He helped me do what I could to thaw it out and try to save our system. Thank you!

This review is the result of multiple communications after a service visit that was completed last month. Miscommunication happens. After not seeing eye to eye on the expectations of the service call and its pricing - Allspa has reached out and continued the conversation and shored up what the expectations were should I decide to use their service again. I have to say I am glad they did this. I believe all businesses have a right to profit and as such I had a problem and they could fix it. I am impressed with how they handled the issue after the fact and I will recommend using them moving forward. The first pass was not quite there with respect to communication but I do believe they want the best and I will give them another opportunity to service my spa.

Punctual, helpful and professional. Terry L. was great to work with. It’s great to know Allspa in there when we need them.

Lonnie is keeping my 30 year old Classic alive awhile longer. Great fast friendly service.

Great company! I moved from San Francisco to Bend with my home sauna all packed in boxes. I was very nervous about finding a company I could trust to do the job of setting it up for me. These guys were courteous, on time, professional and paid attention to detail. Im very please and highly recommend them for all of your sauna and spa needs!

All-Spas provided exceptional service on my hot tub. The repair technician was professional and did a great job getting us back up and running in a timely manner.

I have been so pleased with the service I have received from AllSpa. My technician, Chris, was excellent, professional and thorough. Great job!

Been a Hot Springs/Allspa customer for 20 years. Their tech service, and customer service has been great. Couldnt have asked for more.

Lonnie with Oregon Hot Tub was informative with hot tub care and maintenance that will help us to have continued enjoyment with our saltwater tub. He took care of our issues in a timely and very respectful manner, showing great care with our hot tub. Thank you Lonnie!

We love our new hot tub. Nothing but professionalism with all staff, especially Jack.Thank you AllSpaDan & Denise

Our spa was not working well, but the AllSpa tech, Chris, came out and finally deduced that our Ace system controller was out and the chlorine generating cell was ineffective in working with it. Chris was quick, professional and took care of business. Back to enjoying our Hot Tub again! Gary

Chris Pelroy did a fine job on our spa servicing. He answered all questions and left our hot tub in great shape. Highly recommended

Ryan Kendall has been coming the last two visits to perform the maintenance on our spa. He has been very helpful in explaining the chemicals and balancing required. He is very Knowledgeable and has very good personal skills.