We went to have our battery changed as the car was having difficulty starting, but when it was changed the car wouldn’t start at all. The woman who changed it realized it was the starter, tested the old battery and confirmed that it was doing fine. They contacted a local mechanic they know who assisted me with the starter replacement and refunded the battery charges. They were extremely helpful and supportive.

Yesterday my car battery suddenly died while I was out doing errands. I called my dad to come jump start me and we went to auto zone on south road Poughkeepsie to get a new battery. I drive a Hyundai and for whatever reason the battery lined up a little weird so my dad wasnt able to secure my battery well. I was super stressed out as I commute to work during the week and my usual mechanic wasnt around on Sundays. I went to auto zone in Beacon and I was so stressed out because of the typical abundance of mechanics who dont know what theyre doing or the deceitful ones who want you to spend more money. Werwin took the time to come out and look at my car and was able to to solve the problem within 5 minutes. He was so kind and knowledgeable and Im so grateful for his help. If I ever have a car problem again Im very likely go to back to auto zone beacon and I hope hell be there!

Great helpful service.Not only did they get from behind the counter and go grab the right oil filter that I needed. They also instead of giving me a rain check call me out the door with a wry similar product for the deal.

I’ve been to the store twice now and the customer service is impeccable! These wonderful humans go out of their way to make sure that you can find everything you need an offer a helping hand. I highly recommend the store. The staff is so incredible!

Understaffed, but not a terrible wait.

Staff was very professional & attentive, Place was fully stocked with merchandise & Clean. Worth the trip.. ENJOY...

The lady Kelly was very informative and helpful made everything goes smoothly and cheered up my day

Great service, spoke to John on the phone and he was able to help me find what I needed before I even stepped my foot through the door! 5 stars

The girls there are awesome!!!

Good product usually have most parts if not the next day will always use Thank you

Great place to get the parts u need in a pinch

Fast and the people were very helpful

Great associates. Very helpful, always get products looking for?

They always have what I need and if they dont they can get it

Kelly was the sales person I talked to with a problem I was having with a heater/ac blower part. In spite of me giving her the wrong model car by mistake she was able to find the part for me. She was patient, courteous and correct in her knowledge of the parts.... she also made it fun and we shared a few laughs over it...she was terrific. So , by the way, was her co-worker who and name escapes me at this time, hopefully Kelly will know who he was and pass on my thanks to him, as well...All in all the service was terrific and very much appreciated... Michael Heaphy

They had what I was looking for

James was very friendly and helpful. Determined I didnt need a battery and checked everything out like the starter and the alternator which was all good. He even cleaned my terminals as well as installed them alter putting on yep felt terminal protectors with special contact lubricant as a courtesy! Thanks, James!!

Ok

Only rating 4 stars due to their website. The staff is great! Especially Nicha ( hope I spelled that right) another employee looked up a sideview mirror that I desperately needed for obvious reasons on my work van. They did everything correctly typing in the information as far as make model and year of the van. The website had several different mirrors that website said would fit. Not even close when I received it. I looked it up myself and same issue. None were correct. Nicha was very kind and helpful with my return and offered to do some more research. I was able to find it elsewhere already, however I would still shop there. I go fairly often and this is my first issue and it certainly does not fall on the staff or this location.

These guys are great, very knowledgeable, I recommend stopping in and asking them questions before you bring your car to the mechanic. These guys have helped me save money on repairs in the past, let them hook your car up to their computer and read the codes, at best it could be a simple repair you can do yourself, at worst youll leave knowing whats wrong with your car and you wont get ripped off by a mechanic.

I had a bad experience here last week and had written a bad review for the store, citing the shockingly poor customer service that I received. I have since given the store another chance, and feel obligated to change my review. The customer service that I experienced in my recent visit was exceptionally good. The employee that helped me was extremely nice, helpful and responsive. A second employee who rung me up was also exceptionally nice and willing to help and chat. Regarding my experience last week, I may just have caught someone on a bad night. Im happy to move forward and plan on revisiting this store.

The handful of times I’ve stopped in at this location the staff has been really helpful.

Had battery put in today. 8/5/19. Took care of car right away even though it was hot. Great work. Will go back again. JoAnn

Excellent help found me a battery for my car thanks

Whats there to share i like the store been doing business there for years there people are cool to

Kelly Mahoney was a great help she is an amazing sales person and helped my put on the right wippers for my truck and car was very very happy for the right wipper blades and the great prices love autozone and the workers treat each other like family :) good job kelly will recomend you to eveyone

By far the best Auto Zone Ive been to. The staff was extremely helpful and went above and beyond! I highly recommend this store!

Very good service

Spot on,had to exchange parts,no worries ,all done!

Very good prices , staff is very helpful and they were able to help me find the right part I needed quickly. Thanks guys !

They recycled my motor oil no problem.

I broke down a couple weeks ago and needed to have a battery replaced , so I went to this autozone to buy one.The guy who helped me seemed like wasn’t sure what he was doing putting in the battery, which made me feel a little uncomfortable. Battery was not to expensive a little cheaper than what I had expected, next time will go to a regular shop to have installed.

I have been to other AutoZones before but this one by far was the best experience ever.. My son brought his first used car there & needed help and the most knowlegable person Ive ever met & so honest helped him.. I wont go anywhere else again.. Thanks Duane😊

These guys are a great help I think the guy name is Charles a+++ very helpful installing a battery thanks !

Friendly helpful staff, products usually good

Always helpful staff which is much appreciated.

They are very helpful.

Clean store. The clerk made sure I had the correct windshield wipers.

The manager Candido excellent guy. Very knowledgeable and is always willing to help.

Great customer service, theyre also friendly and welcoming they help you get the job done they can get you in and out with no complications and anything about cars that you dont know whats wrong they can just about help you with anything

This AutoZone has a really friendly, knowledgable staff who went out of their way to search for a part that I needed. Jaron took his time after looking through the computer, not finding the part where it was supposed to be, scoured the store to find it with no complaint.

Good they had what I needed an personable too

Service was adequate

We had a great experience. Our salesman, Charlie was extremely helpful and knowledgeable.

The staff turn over is high, but some how Ive been safe guarded from ever having a bad experience with this Beacon location. The few staff members who stick around are great.

Great service. Easy access

Great Rewards Program, Great Prices, And All The Parts I Needed Were In Stock

Great service good prices

Awesome sauce

Im knowledgeable staff and not to customer-oriented at times

Friendly helpful service with great deals on automotive parts.

I was impressed by the friendly professional customer service of the staff. I purchased a cleaner for my headlights, the store is clean and organized.

Got in, got stuff, got out, used Android pay. Good visit.

Excellent store! Very helpful and informative.

Ordered and paid for2 struts 9 days ago, one is in and one is not.called twice to ask when is coming in and hung up on.my car is apart in my driveway and dont know when parts coming in.if they dont have it in stock go elesewhere like I will do next time.

Auto store good prices and selection and hours

Got what I needed without any problems

Good prices and super helpful staff

Great people who genuinely want to help

They are always really nice and knowledgeable here.

Great place good employees

This place is everything it should be. Helpful friendly staff and great parking.

Very helpful and experienced staff.

Great staff and very helpful

Super friendly staff. Not the biggest AutoZone Ive been to.

Too many new employees that have no clue

Helpfull, friendly staff, thank you very much!!!!

Good service, very helpful staff.

Good customer service.

Terrible service over the phone very rude unprofessional

The people who work there are knowledgeable and helpful

Fast service experienced staff

Always a helpful staff.

Wow very knowledgeable employees

For the most part they have what you would be looking for and if they dont they can check local places for you and have it shipped. My issue is that you can normally find the parts cheaper online.

I drove in with a problem tire, and they helped me out tremendously

I couldnt find what I needed and once I asked for help I got exactly what I needed and was in and out in five minutes

Staff is very helpful!

Good services respectful

Its AutoZone not much to say

Fast

Fast and accurate service

Good parts place

Do your research BEFORE you arrive

Perfect

Friendly, helpful service

Staff was very friendly. As soon as I walked in I was asked if I needed help. He walked me to what I was looking for and rang me right up. In and out in only a few mins.

Gave me the wrong parts.

Expensive and not very knowledgeable.

Great employees

VERY helpful !!!

Poor service, wrong parts, and faulty documentation; take the extra 10 minutes to go to any other Auto Zone in the area.

Always need parts

Mediocre customer service

Right on time

Good

Nice

Friendly staff

Auto zone at Beacon

👍👍👍