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The Emily Program
3401 Enterprise Pl, Beachwood, OH 44122, United States
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Tr
Review №1

This abomination of a center is the last place a person struggling with an eating disorder should resort to. All they care about is shoving enormous amounts of food down your throat, completely disregarding the dangers of refeeding syndrome. My daughter was a source of gossip among staff, was told to swallow her vomit, and was frowned upon by therapists. Her physical state and self esteem plummeted during our stay. I hope this place shuts down after seeing how they handled eating disorder recovery in our case. Don’t waste your money here.

Al
Review №2

They do nothing to help you mentally. They just care about weight gain and doing it as quick as possible. All I got out of this place is much lower self-esteem. They also just care about money.

Ph
Review №3

I wouldnt recommend going here if youre anything other than female. They will treat you like the scum of the Earth.They also overbill.They will see you for 15 or maybe 20 minutes and bill you for a full hour.

mi
Review №4

Amazing staff and treatment team! I recommend this place to anyone trying to recover from ANY eating disorder

Ma
Review №5

I was here for about 10 weeks a couple years ago before they kicked me out, and the only thing i got out of it was some damage to my self esteem and a new knitting hobby.

Ly
Review №6

I really appreciate my therapist at The Emily Program. She has helped me walk through some of the most trying times of my life. I feel like I have the tools to move forward in my recovery because of the help I have received.

An
Review №7

Its better to go to laurel wood and have carnations shoved down your throat. They dont keep your personal information private! They will talk about patients with other patients!

St
Review №8

My daughter was seen and referred to the “doctor” who has no phone number. When we call to schedule you have to call The Emily Program and be transferred to the “nurse” and you go to voice mail. Did this 3 times and never got a return call to schedule for lab work. Almost a year has passed and still no appointment with the doctor. Showed up once for our Emily Program appointment and she had called off. Drove 45 minutes to be turned away. Apparently they can’t call you to tell you this. Also have been billed several times for the same service which we already have paid. When we call they say they can not speak to us because my daughter is 18, but is still a senior in high school and on our insurance. Will never take her back there or recommend this service to anyone. 2.7 out of 5 on google reviews should say it all. I agree with the review above that all they care about is money.

Wi
Review №9

My girlfriend is considering coming here but they fact that all the responses from the owner are cut and paste sorry file a complaint here is very concerning. You should address their concerns not just cut and paste a garbage response. It makes everything they are saying seem much more credible.

ca
Review №10

The best eating dissorder residential program I have been to. They provided the help I needed in the ways that worked. They gave me hope and taught their groups in a way I understood and wanted to be involved instead of tune out. The staff were nothing but supportive and had my best interest in mind. They accommodated my needs and my situation with open arms♡ when it was time to move to a lower level of care they helped me find the place best fit for my needs and for my best chance of recovery. They didnt encourage me to step down in their next program but in one I had the best chance of continued success!

An
Review №11

Not a particularly accommodating program! Need blood work and EKG before being admitted. Has to be done within 7 days or will hv to retake. Im on my 3rd try and 600 $dollars out of pocket in the hole before even being admitted! Call me crazy but Im in Pa. , the person coordinating this for me is in Washington state (3 hr difference) and the residential center where I should be staying is in Cleveland Oh. Ive been playing phone tag for 3 weeks and when I do talk with someone there is always ONE more problem..... Im the one that needs help! Now about ready to throw in the towel. I;m not sure why they dont hv a better system??? With all this trouble getting admitted Im scared to witness how they run the program!!! Today I decided to look into other facilities!Upset in Pennsylvania,Ann

La
Review №12

One of the best programs Ive ever been admitted to. The staff truest cares and elicit the best dbt eplination Ive ever had. This program saved my life and supported me throughout my recovery. Forever greatful!

El
Review №13

They deserve negative five stars. They Care about nothing but money. The staff is kind but ever since the Emily Program took over from when it was CCED they accept way more people than can be accommodated, force therapists to take on ridiculous case loads that cant be scheduled which results in outpatient clients not being able to get in for sometimes more than a month at a time. They try to push everyone into residential regardless of if that is the proper level of care for the client just so they can make more money off of them. Therapists keep quitting because of the unethical practices and management styles that have been implemented by the Emily Program so the Therapists that remain are forced to take on others clients in addition to their own and because that is not possible to accommodate they will just cancel outpatient client appointments to try and get all the IOP people in with a therapist without any regard to the outpatient client they are removing from the therapists schedule without therapist or client consent simply so they can make as much money as possible so you basically get punished for progressing in recovery. And despite the fact that they are clearly over capacity and unable to actually treat all of the current patients they have properly and are losing staff by the minute they continue to accept new clients everyday. Every time I am in there I see at LEAST two new families in the lobby filling out admission forms when those of us who have been there for years either cant get appointments at all or have our appointments cancelled without consent or legitimate cause. RUN FROM THIS PLACE AS FAST AS YOU CAN! THE EMILY PROGRAM DOES NOT CARE ABOUT CLIENTS THEY ONLY CARE ABOUT MONEY AND THAT IS EVIDENT TO EVERYONE INCLUDING CURRENT AND FORMER STAFF WHO ARE INCREASINGLY RUNNING AWAY FROM ASSOCIATING WITH THEM AS FAST AS THEY CAN.

Be
Review №14

Great eating disorder program, DBT model.

Me
Review №15

Was admitted here for a few weeks and got nothing out of it besides being out a lot of money.

Information
8 Photos
15 Comments
2.8 Rating
  • Address:3401 Enterprise Pl, Beachwood, OH 44122, United States
  • Site:http://www.emilyprogram.com/
  • Phone:+1 888-364-5977
Categories
  • Family counselor
  • Counselor
  • Eating disorder treatment center
  • Medical clinic
  • Mental health clinic
  • Mental health service
  • Nutritionist
  • Psychiatrist
  • Psychologist
  • Psychotherapist
Working hours
  • Monday:8am–7pm
  • Tuesday:8am–7pm
  • Wednesday:8am–7pm
  • Thursday:8am–7pm
  • Friday:8am–7pm
  • Saturday:9am–3pm
  • Sunday:9am–3pm
Service options
  • Online care:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Amenities
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
  • Transgender safe space:Yes
  • LGBTQ-friendly:Yes
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