Customer season excellent but could not purchase insurance

I was late on a payment by one day and one of the ladies told me i would have my insurance but would have a late fee..the next day a different lady calls me and says i have no insurance and i have to be reinstated. I asked why i was told different the day before and she replied the girl was still training..if that was the case someone should have been in the office to help her give the correct information...this is not professional and now i dont have insurance because one of their employees lied. They need better employees and better training..i would not recommend this company!

Loved their customer service ; excellent help

Only not that good service