First time here for me. It was an hour before close. They would not serve me a cheese pizza due to them closing soon. It happens. The store was well stocked in most areas. I liked the sale prices they offered. Store was a little dirty, but again it was an hour before close. Id like to see more meatless vegetarian meats.

I tried Curbside Pickup today for the first time. I did not know what to expect. I checked in with the app and it stated I had to wait 5-10 mins. I did not even wait 3 minutes until an awesome worker named Roberto came out to assist me. He gave me excellent customer service. He was personable, pleasant, and professional. He even made me laugh and kept a smile on my face. He was very efficient with packing my groceries (he packed them in less than 2 minutes) and making sure everything fit to where I could see out my rear window. He made me feel welcome and I would be more than happy to do engage in this type of service again.

Loved how you can pay with your phone and walk right out with no standing in line

I dont think its fair because when I come in and tell me I cant shop with my $45 membership at a certain time it shouldnt matter my money is good as anyone elses so I am so disappointed this hashappened to me the second timeMy money isspends the same as anyone elses

The Tire and Battery Center is extremely poorly managed. The employees are very unprofessional. They treat customers with disrespect. They think that they are doing you a favor by just talking to you. My experience with them has been terrible. The manager and technicians often chat and joke with each other for long periods of time while ignoring customers are waiting for service. These managers need to be fired and a new team is hired. I will be glad to explain the details of my complaints with a higher level manager such as area manager. I with I could give them zero stars. They do not deserve the one star.

I had an issue with my online order but Roberto was able to help me resolve the issue and get me in and out of Sam’s quickly. He was kind and extremely helpful!

Lots of selections but not a great Sams. Ive been in better in this state. Costco in Batom Rouge has a much better organized store with friendlier employees and also a great selection of merchandise.

Love the self checkout in the app. Very quick in and out.

Early hours and weekdays are the time for me the store is quite and my anxiety dnt flare up. I can shop in peace without getting ran over. I cant go on the weekends and afternoon hours its too much

I’m going to stop attempting to buy gas here.

I wanted to get water and meds I did but its always a pleasure to shop there but it was to many people in this place

My review is specifically for the Baton Rouge Sams Club bakery and for ordering their tiered cakes. I called the bakery two weeks before a wedding and asked how far in advance I should order a three tier cake. The bakery associate informed me that I needed to order at least a week in advance, so, we completed the form and ordered the cake one week and one day in advance and confirmed when to pick the cake up.The day before the cake was supposed to be picked up, we attempted to call and confirm that the cake would be ready. We called multiple times, were placed on hold, and the phone was never answered. We finally sent a family member to go in the store and check on the cake, only to find out the bakery had not fulfilled the order, nor were they aware our order existed/was needed for the next day. The manager did eventually find the order form and promised to get the cake done by the next morning. While the cake did get prepared on time and turned out lovely, the fact that the bakery 1) lost the order form, 2) needed to be reminded to bake a cake that was ordered on time according to their policies and 3) did not answer their phone was unacceptable and stressful. So, if you are considering ordering a Sams Club tiered cake, be prepared to check in on your order and make sure the bakery actually does its job.

I purchased a tv for my kids online and I went to pick it up. A nice gentleman by the name Roberto assisted me - he greeted me and askedfor my order number. He went into the store and retrieved me tv in less than 10 minutes. He was a pleasure to work with and I wish all employees would display his great attitude and work ethics. He deserved a raise or a promotion! Keep up the great work

Had to wait in the line at the front a good 30 minutes. They were short handed. One of the assistant managers was the bomb. She assisted us and for that I am grateful.

Sams Club Baton Rouge on Siegen is such a convenient store to shop at, especially during the past year while living through this pandemic. The scan and go feature, curbside pickup, in addition to helpful staff (in particular Roberto the most diligent, helpful, and charismatic Sams employee ever!!!) has been a serious lifesaver.

I love it better than Wal Mart. I love that is everything is in bulks.

Nice clean the environment all around this area ia fantastic will come back 😀

Sams Tire and Battery shop has F -Class service manning their front desk. The lady is rude and speaks with a horrible attitude in my opinion.I went there today for them to honor my lifetime warranty headlight cleaning. I think they did a great job last time and the cleaning lasted much longer than I thought it would. After looking over my vehicle it was said the overcast caused them to not be able to clean my lens and come back when its sunny. I look outside there are just regular clouds and very sunny. I know they just did not want to do it at all. Its really a shame. Ill go back on the perfect day and see what excuse they give me. I am still baffled by what cleaning a lens has to do with sunny day clouds outside. There is an affected area to clean, just clean it; dont bring the weather into play thats lame unless its raining or poor weather conditions.As you can see my sky photo its beautiful today so I really dont know when the day will be better.

10x better than Walmart they still use humans in the fold

LOVE GOING MAKE GROCERIES AT SAMS,FOOD LAST THERE THEN A DIFFERENT GROCERY STORE

I have a medical exemption from wearing the mask. To avoid confrontation with employees, I’ve been ordering and pre-paying online, parking at the pick up parking lanes. I also don’t have an iPhone because of health reasons. I’ve been calling the store to let them know when I arrive since I don’t have app access on my flip phone. No problems all year until today. I called the store to let them know I arrived. I waited 20 minutes, no delivery,and the lady who pulled in after me was served first. I called the young man who brought her items to her car to check on my order, and he told me that I needed an app. After explaining the above, he told me that I need to get with 21st century technology, and get an iPhone so I can use the app to get service. We went back and forth about this, and he was pushing the issue that I need an app to be served. This occurred on April 10th at the Seigen Lane Sam’s Club. I arrived at 2 pm at my scheduled time. It was 2:25 pm when I had this exchange with this young man. I wish I had gotten his name. He could use some coaching/counseling on courtesy to customers of the store.

Since COVID they have stepped up their pickup process. Waited less than 5 minutes for multiple orders and it was brought to my truck after I checked in instead of having to go inside the store. The worker wasnt the friendliest but nothing too bad. Was even able to purchase gas using my app and never having to get my cards out.

Great family fun! Birthday party for my twins 14th Birthday. Had a blast.

They have a bad habit of treating people like hard suspects, and they was disrespectful and making a mockery of the situation. I can go deeper but this should be enough.

Went to SAMS today 3/30/21 bought a new set of tires the lady at the auto service desk seemed angry so much so I ask her if she always had such a bad attitude. She said it would take 1 hour to put new tires on It took 2 and1/2 when I went to back to get car it was pulled out in middle of drive and left running. I couldn’t open back to put groceries in and no one could care lass I will never use SAMs automotive again

Definitely a seemingly shady part of town. None of the employees were too happy to help me when I needed help. I was totally out of state and I understand that most Sams and Walmarts are generally the same, however, I was totally displaced at this particular location.It was one of those Sams Clubs that you feel that people were just there simply for the paycheck and were not too happy at their actual job. Thats neither here nor there personally however the vibe that came off was very distasteful for the customer that I was that day.Other than that the Sams Club definitely has everything you want with a hint of Louisiana flare. They have plenty of Mardi Gras masks and masquerade masks including LSU geaux Tigers wear!Plenty of produce and wine to go around and fulfill our tummies that we took back to the house. The food at the food bar they have was okay but the pizza was very old and greasy. Well let the grease slide, but the old.... not so much.Just have a list ready of items you want to buy at this Sams Club and get in and out. You will not have the personal experience at many other Sams Clubs and Costcos around. Good riddance to the attitudes in the air and hopefully this can change very soon in the future. Happy shopping! #AlwaysLowPrices

Love to shop and find items to eat or to shop for clothing

Always fully stocked. Very nice cashiers

Just have to go at the right time.

Clean store friendly workers. Got my vaccine there were fast and very kind.

Good not too many ppl they sanitize after each person ...

This location of Sams always has stock of the items Im looking for, even sale items. The employees are always very friendly and helpful.

Low prices but stock availability can be limited. Buy quick or you cañ miss out on product.

Way to many people need a second location in the 70791 area code (Zachary Louisiana).

Great store! But the prices are going up on just about everything

I 😘 be this place . It has always had what I needed on stock on the shelves.The staff is always there trying to help you

I was told by the customer service representative in Port St. Lucien Fl when I was added as a cardholder by my brother that I can personally add a card for my wife in Baton Rouge, La.At the time that my card was issued she also tried adding the name of my wife but the computer she was using did not work . She said I can just do it in Baton Rouge. Im here very disappointed as I was told that I cannot add my wife. This is not what the representative told me. Make me look like a fool.

Placed order online for pick up and even though the system was down that allowed text of arrival, the associate was too kind in coming out to gather my information then bringing out my order. I appreciated him so much. I remembered his name started with D. Derrick maybe?

Loved shopping in the early morning. Peaceful and get what Im in need of. N get back yo work

Perfect if you want a LOT of something, but sometimes thats not a bad thing 😊

Sams Club has the best price for unsalted mix nut assortments. I come for the nuts and always pick up a few other items.

It was very busy and they seemed to be having issue with their system. Other than that,the experience was okay. Got what I needed and got out.

Fix the ac in this store. The last several times I have been into this location it is Extremely HOT. I’ve went in the early morning and evening when it’s not as hot outside and this store is still miserably hot. The staff remains friendly even though they are miserable from being in the heat working all day. Please get this fixed so your staff is comfortable and I can return to my weekly shopping without having to cut it short and not get everything I need because I’m too hot and irritated. Customers spend to much in this store to sweat while trying to shop.

Quick in and out . No long lines

Sams club is OK. It is Sams club. Bulk buying.

All well very love place to shop

The place is clean.. just wish it was easier to find everyday items but staff is helpful if they are around.Instacart helped me learn the store so now that I deliver on my own from almost any store, I have to say that instacart training paid off.Mel-mobile.com

It can be a whole lot better but its pretty good thats bout it

Love online shopping with curbside pickup

Sams Club was very dirty, and meat dept. not well stocked at all. The overall flow of checkout is unbelievable! Not enough personnel for checkout. Too many self checkouts. Cannot even compare to Costco and their efficiency of checkout flow.

Good clean store , plenty of paper towels and toilet paper too !

Weve been members for over 20 years. Alway something to buy and I seem to spend more than I plan, but always a good deal. Helps when raising children and now that they are grown they have memberships. 🙂

Enjoy shopping there

Use the app to check out save soo much time!!!

Horrible service, I quit going there no respect what so ever even when I sent so many emails asking to improve service they don’t even bother and respond

The store was exceedingly warm.It seemed as of the AC wasnt working and on a day when the temps were over 90 degrees.Also the number of items out of stock was surprising.

This particular Sams Club is awful. The lines are ridiculously long, self checkout never works (but you dont find out until they scan you as youre leaving... this has happened to us 3 times). Ive been over charged and under refunded multiple times. There is absolutely no customer service to speak of.

The tire service the worst thing that shame that one pays membership so that they serve badly to one. The lady at the desk in the tires was so heavy and rude, she wanted tire information and only the price gives me and I ask how many miles of warranty and per tire and she answers that this information does not have, then she tells me to give her the number of the tire because he cannot look for it and sends me to see the tire, what a poor service

Everything was ready to purchase, available, neat and clean.

Great deal for everyone

I love Sams Wholesale I can find everything I want theyre going to stop

Great price and great items I’m so happy to have a membership for Sam’s club

Sams the place for pretty much alot of your needs.The store is always tidy and stocked I purchased these mattress set today and they actually feel good.they are Serta firm twin I always heard complaints about firm mattress but the kids love them and they are not hard like some believe.The box spring was $99. and the mattress $199

Fish department always smell nasty and expired. So no more fish from them anymore.

Well stocked so that we can be well stocked! Great customer service and clean facility and good selection.

Sams Club on N. Mall Dr. is always well stocked considering the pandemic. The employees in there are friendly, courteous and hard working. I am always in and out, its no long wait.

This location has incredibly poor customer service from the person at the entrance all the way up to the management/supervisor. They were not very kind or helpful when assisting my mother when she called about an issue she was having. You would think that a store like this would have customer service as a key component in their core values. They were not clear in explaining their policy or properly addressing the issue with her. Huge lack of patience or empathy

Most lanes were open, shelves were well stocked and I was able to check out in a timely manner.

A one star only because I couldn’t select a zero. I am a plus member and therefor me get to shops starting at 7am. I arrived at 7am and was second in line at the tire department to get new tires installed. It is now 9:30am and they still are not done. Who knows if they even know what they are doing. Recommendation to stay very far away. Management doesn’t care, no one is respectful or helpful and shows how they will not be in business long.

Drivers, they are slow to down load the trucks. so come with at least 3 extra hours

It was a wonderful experience

Good prices but over crowded and long wait in lines to check out

Horrible...going downhill fast. Long waiting in line for the privilege of self check out. Optical and photo personnel vacant. No help. Prices not s great. Selection poor. Hot in store in July, guess they are saving electric bill. Costco far superior.

Clean and stocked well.

Great gasoline prices and helpful services at the pumps if needed 🤑

Waited outside for 6 minutes but Shopping trip was Great...Everything I needed was in stock !

Wonderful

Everything was ready to purchase,available, neat and clean.Lines were steady and organized to help customers.

I ordered photos online last night to be picked up at this location today. I asked the lady at the door, who is always friendly, if anyone was working in the photo department. She said no that the machine was down and didnt know when it was to be repaired. I asked her why the website would let me order them if the machine was not working. She said that she couldnt answer that that I could ask the lady at the service desk. I walked to the desk and a lady was standing there with her hand on her hip and asked if she was the manager. She said she was what did I need. I asked why the website would let a person order photos to be picked up at this location if the machine was down. She told me a couple of times that the machine was down what did I want her to do about it. All this time her hand was in her hip and not speaking in a very friendly manner. I said I understand the machine is down that I had been told that several times why doesnt someone inform the website administrator and put a note telling customers that they cant order from this store at this time. I needed the pictures to give someone this evening and now I will be late because I have to go somewhere else to have them printed. When I walked away I said that she had a bad attitude. I heard her say excuse me. I kept walking because I am aggrevated and didnt want an argument. As I was exiting the store we made eye contact me. Aand as the lady at the door was scanning my phone I heard the manager say something to an employee if that woman in the grey shirt comes in and she said something else but I exited the store. I am fairly sure she was talking about me. I would like to know what else she was mouthing off about. But she isnt worth my time and effort to go find out. I will be calling her supervisor and they can listen to the audio at the desk.

They had everything I needed

They had so many people in there..they did have much in there store

They need another BR location!! Its insanity in there.

I use the scan & go and its great.

Had every thing we needed hand soap a d sanitizer

Good

Great experience in and out no problem, I found everything I needed.

Has most of what youre looking for most of the time

Very organized & stocked with everything I needed

Store was a mess n no one was there to remove boxes. Store was very dirty

Currently on hold with the tire department. Call dropped. I called back and they put me on hold again. Always terrible customer service in this department. I’m just trying to buy something if that is any incentive. It’s 12noon on a weekday. Is it that busy?

Easy in and out today. However, it was extremely hot in the building.

Sams is a good place to stock up, however some prices I feel are pricey, going up every year, especially your candy items for venders. Your prices used to be very reasonable, now youre more competitive based on competition and not on your customers needs.

I came to do a curbside pick up, but had some time to kill and forgot some items. In and out using scan and go app in less than 20 mins. Found everything I needed and noticed some new items. I will be returning soon

Love sams. Self check out always goes fast

Always a great shopping experience at Sams.

Quite pleasant. I did tire balance and rotation. Had a young man by the name of Vaughn who assisted me. He was unaware that he was supposed to switch off the air suspension on my Expedition, but he was quite courteous and helpful. Changed my wiper blades as well. It also helped that I didnt have to wait as I was the only one there at that time. Good job.

Great value when you buy items in bulk. Pleased with the service of the staff. In particular, a kind employee noticed I needed help, and assisted me at the gas pump today.

Yesterday was the one-day Sams sale. The store boasted opening at 7 a.m. for Plus Members. Great! Im a plus member. So at about 6:15 a.m. I braved the cold weather and drove 40 miles to Sams in Baton Rouge. Upon arrival my friend mentioned that the parking lot was way too full and she questioned if everyone inside was actually a plus member. Well after walking into the store with a greeter on her cell phone absolutely NOT checking for Sams cards, I started to also question if this early opening designed to be special had been watered down. I came in to buy a new cell phone and take advantage of the gift card promotion which was attached. I stood in line with at least a good 70 people for over an HOUR just to...MAKE AN APPOINTMENT to get a cell phone...TOMORROW! Ok. Cool. I need a new phone so Ill take the Sunday 12:30-we-dont-care-if-you-have-church-or-not appointment. Guess what?! I arrived as the timely person I am at 12:23 p.m. To my dismay, there was a line again in the cell phone area. But, I thought- This has nothing to do with me because I have an appointment. Ha!! So did the other approximately 6 customers waiting with turned down mouths and crunched up eyebrows. The disappointment was strongly felt. The ONEEEEE Worker belted out a scripted preface as soon as I walked up- Im by myself working so itll be awhile. *Whats awhile?* I then asked her- So are we not doing appointments on time? To which she replied- Were doing them. Im just by myself. *thats not at all what I asked*. I then explained that Im completely aware that shes alone and that were not doing appointments on time. So, when should I come back? She retorted- One hour. Guess what friends? I came back in an hour... and Im still awaiting.

Staff is friendly, store is clean, Scan and Go rocks

Giving them a one star is being too nice. Today is my Daughters Birthday and her Birthday Party. I ordered her cake over a couple of weeks ago. I come in today, and they tell me that they do not have her cake order. They all looking at me like Im wrong and crazy. This is such an inconvenience, and they were so rude. Will I ever come back again???? NOPE. I WILL TELL EVERYONE I KNOW NOT TO EVER USE THE BAKERY HERE