Very polite employees at the desk. Very helpful.

The technician Kyle was amazing. He was fast, efficient and knew every problem i had. Deserves a raise

I didnt call spectrum my neighbor did, the installer pounded on my door and with a nasty look on his face and attitude he asked if he could look in my ceiling. Of course I said no, I dont know my neighbor and I didnt appreciate the attitude I got from the Spectrum rep. My neighbors cable shouldnt have anything in my residence. Ill never call Spectrum after this experience!

The personal service is great, but the cost very high. Monthly subscription rates just went up again. Only have basic cable and Internet and the service is sometimes sketchy. Looking for less expensive options.

The location is usually pretty good for some in person assistance with your spectrum accounts... the staff is usually very good to deal with..The only negative are its sometimes overwhelming busy as they only have 2 stations and some transactions take more time than others and a line and wait times can growThe other negative is spectrum as a company seems less flexible then TWC and value for services isnt great after promotions wear off

Absolutely wonderful! The young lady met me in the parking lot and helped me with my return. Everyone was extremely nice. Thank you Sprectrum for wonderful employees.

Very helpful and understanding... thank you!

I tried for 3 hrs to hook up Spectrum WiFi.And failed.The Tech had me hooked up in 10mnts👍. Im not a big fan of Spectrum. But theyve got my attention Now!!TECH THAT IS😁

I dont have any affiliation (no friends or relatives, stock, etc....) with Spectrum. I have had top notch service from both the local store in Batavia and via the main Customer Service number.Initially my 85 y/o mother-in-law was getting all three service from Spectrum (transferred from Time Warner) and paying around $250 /month. She needs a land line for a medical assistance device. When I found out, they were able to reduce her channel line-up and internet speed and was able to save $90 /mo.Her health has been declining so we relocated to NY to help her out. We are used to having more channels and a DVR. They have been very helpful and accommodating and even procured a channel plan that did not raise the price! (DVR was only $4.99 /mo. extra).Thank you Spectrum employees - we have had no service outages and our internet has been excellent. Any time weve needed assistance they have been very helpful and professional.

Called to cancel my service before the next month and I still got charged 300 and some change 😡

Easy returns and friendly services.

The employees try to be helpful and friendly... Cant blame them for company bs and policies. There is always some excuse why they cant deliver what they advertise.. btw Ive been a customer for over 20 years... kinda the only act in town...

Didnt visit.was next door

Very short hours. Hard to conduct any business. must do business in the parking lot. Terrible.

They were very nice and helpful.

Up to 200 Mb of internet speed. The reality is 0 Mb falls within that specification. What a sleazy stunt.

For a small local office, it is rather pleasant. Service was a pleasure and the people assisting were courteous. Good team working at this location.

Always, a long line, and only 1 person at the counter. You have people, simply paying a bill, while others are returning products.Need to people, one for bills and 1 for product returns.

Contacted 7 times in a month to attempt to revive our old internet from before the acquisition of TWC by Charter. Reliable sometimes, cuts out at complete random times, and sometimes the line teams never show up to the job to replace lines. The companies poor, the techs are poor, this entire company has declined. Do NOT subscribe to Spectrum services for internet, I would recommend hooking up with another provider like Verizon or ATT, because you should not need to deal with this service provider.

Nice people but I don’t like the fact that there were 2 people working, yet only 1 was able to help me with my service so I ended up having to stand in line for about an hour before I just ended up leaving.

I pay $182.47 a month!!!!! WtH!!! And on top pay for Netflix!!! Tooooooo EXPENSIVE!!!!!!! $$$$$$$$$$$$$$$

Excellent office in Batavia NY

Ive had Time Warner Cable (now Spectrum) for years on end and almost never had a problem! With any of their products. Granted Im only with them for internet today but their cable and phone services are just as good! I would highly recommend their service to everyone!

Its close by in town to pay your cable bill

Clean and great staff. Awesome nights sleep as passing through

Steady moving line. Man spent a lot of time typing & little time talking. Answered my questions. Transaction completed. Done & Done.

Very helpful! Recieved a new box and remote! No questions asked!!

Eli was very friendly and helpful to my brother but I was too tired to get my picture.

Local time Warner office. You can exchange/upgrade equipment. You can talk about your bill and not have to worry about your call center experience. As far as time Warner experience goes, this location is 5 star

Great place to drop offyour equipment or exchange for new. Off-street parking.

There was only two people working counter and both had a customer. I was sitting on the bench waiting my turn when an employee came out from back to pay his bill. The guy saw me weighting but still tryed to cut in line. She made it clear that i was next. I did let the gut go ahead. It was just amazing to see the worker behind the counter care. I would go to this store any time. Some people do still care about others

Needed to swap my set top boxes, eazy peazy, in and out , great customer service....

Mary Beth at the Batavia location was very helpful. Service was prompt and atmosphere very friendly. Thank you.

Fast, courteous service...knowledgeable employees

They made me an appointment with a tech immediately for me. Really set my mind at ease. It was a very good experience!

Service was fair, price keeps going up so we dropped it. Plus we are moving.

Neat & clean with fast friendly service

Have been having problems with cable service in my area for over a month they do a quick check replace a line and call it fixed NOT!!! then the cable dvr boxes and set top boxes are JUNK, they say they are new but there not their just refurbished junk. I replaced both boxes in one day and the dvr box immediately started rebooting itself several time in the same day totally irresponsible for the prices we pay for their services. WAKE UP TWC/SPECTRUM and service your customers!!!!!

Huge line. Moved very quickly. Great customer service.

Spectrum helped me with a different solution for all digital offering. Service was efficient and thorough.

My personal experience has been very good improvement over Time Warner, but according to the news, Spectrum is on its way out of NYS.

Terrible customer service experience

Poor girl was all by herself... Lots of people coming in, and Cheri did a great job!

Great people at service desk, Marybeth and Cheri both knew what they were doing. Thanks I got what I needed.

Much better off dealing with the staff at the store rather than the idiots one phone at the customer service number. The store staff actually know what theyre talking about as opposed to the phone crew who think they know something but actually dont and treat you like a moron and dont really listen to you or pay attention to what you say.

Clean and great service

Lousy service and too expensive poor quality

They were very helpful and friendly

TWC/Spectrum has the worst cable service Ive ever had. Unfortunately Verizon FiOS doesnt go to my place otherwise I wouldve picked that hands down. Also these guys throttle your speeds. They are overpriced. They also have horrible techs too. They need to minimally get them trained to kinda know what they are doing.

They dont service my house however theres a house not that far from me and they have spectrum. Its 2018 everyone should be able to get spectrum.

Very helpful. Answered all my questions even though they didnt have the answers to my questions.

Reboot box 3 or 4 times a day. Price is out if sight. Old customers are given no deals for better priceing. No body is listening. Cant give less than 1 star.

They dont care if you have been with the company for years. No specials for existing customers. Charge outrageous prices.

Always want more money from customers cant guarantee consistency or affordable prices and not just the bativia company world-wide is horrible.

Had what i needed ,good service

Knowledgeable staff and great service

Very clean office and friendly, knowledgeable people at the counter.

Recently lost my house to a house fire. 100%loss. Got a bill for the equipment on my last cable bill. So I went to the Batavia office to see what was needed to remove equipment charges. Went a second time with paperwork from Genesee County Fire Marshall. One lady took a copy of my paperwork and the another lady said we need a police report. Spoke with the police and was told there was no police report because it wasnt a criminal act it was an electrical fire. So I called customer service a few weeks after to settle my bill. Batavia office never started a ticket for removal for equipment loss. So I need to do their job to get equipment removed from bill. Fyi you need either paperwork from the police OR fire marshall. The key is EITHER, which I gave them! My house burnt to the ground with only the clothes on our backs left. I would have saved my 6 pets that died in the fire over our equipment!!! This company is so large nobody is held accountable for horrible customer service!!!!! Ive been dealing with a lot of companies since the fire and Batavia Spectrum is the only place that has given me trouble.

Prices a little high. Better than dtv

They are not any better then twc. Matter of fact i feel the news that the cable box tunes into as soon as its turned on has a agenda.

Time Warner cable provides the worst service i have ever experienced. i would rather use a toaster with forks stuck in it for a router. The only reason i use it is because they are the only ones that cover my area. If you have the choice choose any other provider every month my service becomes slow and some person comes out and replaces stuff because they have no idea what the problem is.

Horrible internet and cable and very expensive. Cut cable went to just internet and they say is supposed to be better now that its spectrum but its worse than before. I love the commercials they have saying the other companies mislead you on pricing and they do the same thing. Unfortunately its the only internet available so we are stuck.

Never had bad service from TimeWarner/Spectrum. Always Fast, Always Friendly. If ever there was an issue, which was rare, they would compensate for it with a simple call. 5 Starz.*To the people complaining about Time Warner/Spectrum..Be sure to be kind as you will be treated as you treat others..Rudeness and ignorance will get you no where with any company. If you have had problems its because you didnt address said issues with respect and patience. Ive had their Service for 2 years now, and 10 before that when I lived with my parents, and even then not being the owner of the account in question, they would still tend to my every need if requested, without hesitation. And all I had to do was be nice about it. Try it, It will go a long way.Honestly to the people ranting in these reviews, these problems all sound like YOU problems not TWC problems...If your TV is stuttering and cutting out chances are you need new lines ran which would have been done at installation had you asked, they respect everyone and their wishes if asked politely..If you have a problem with this particular branches hours there are 5 more branches less than 20 miles away from this one, take a ride. If you have an issue with paying your bill, you can always pay your bill online or via telephone. If you have complaints and need to talk to someone they have a 24/7 phone number you can use to get your frustrations out, no need to go to the office and complain to someone who doesnt understand your particular situation cause you are too busy ranting and screaming about it to stop and take the time to explain it.Every post on here that gave a 1star review these all sound like YOU issues..Fix yourself and the rest will fall in line..Get some basic knowledge under your belt so you can correctly identify problems and correctly explain said problems to Customer Support. You cant bi*** just to bi***. I mean you can, but the only person you are making out to be a fool is yourself.

Good knowledgeable friendly staff always willing to help great place to work

Worst cable I have ever had. Called customer service and they said there was nothing they could do because it was after hours. I can not go to office to complain because they close at 5 and not open on weekends. Complete jome of a company. Channels freeze and become distorted. Cant even watch a tv program after a long day at work. But pay an enormous amount of money monthly to be aggravated. Not even sure how they have 3 star rating. Should be no star rating.

So far not so good I upgraded my service to a faster Internet that was over a week ago and it has not happened

You have too watch them they will change the price on you after 6-months.

Terrible company and terrible service, a man from this company came to my house and lied to me about getting a great deal. Im glad the service man was late so I had time to call and find out I was lied to and had time to cancel my installment.

Good company! Great internet!

Slow DNS! I had to use google 8.8.8.8.

Needed to save some $$$ so I wanted to drop cable and phone and just keep Internet. Was paying $150 for all and just intenet would be $75 for my current 15mbps. When I asked how is it possible it would be that much when they offer that same speed to new customers for under $40, she didnt have an answer so I told them to stick it. Cancelled all and hooked up with Frontier for $50/mth.

I shouldnt be forced to give these dumbasses even one star. There is no company I hate more on Earth than TWC. If it isnt in writing, dont take their word for it. On the technical side, they have probably been to my house a dozen times in two years to fix their signal. Run speed tests. Dont take no for an answer. These people are incompetent crooks.

Never got it working properly after installation, and then after several hours of dealing with technical support and two home visits to fix it, I finally cancelled the service. Cancelling the service took me several more hours; they conveniently dropped my call after I waited on hold for 20 minutes and spent another 30 minutes (!!!!!) telling them that I really did want it cancelled. After dropping my call, no one called me back, and I had to go through the whole thing again. They told me I would have to drop off my equipment to their nearest facility (45 miles away) or I would have to pay for them to send me boxes to mail the equipment to them. I went to the nearest location, and after waiting over an hour for my turn, I was only #18 in the line, and had to leave for my next appointment. I had another phone call and three online chats asking for them to just send me the boxes, and still no boxes!!! Not to mention... you have to wait at least 15 minutes each time you call to get a representative. I just called another time, and they hung up on me again after saying, Let me put you on hold to see why we have not sent you boxes. I am going back to DirectTV; never had issues with their service AND they made it easy for me to cancel and return the equipment to them. I changed for a deal Time Warner had, but with all their add-ons, it was not any less expensive than DirectTV. I cannot believe how much time and money I wasted with this unscrupulous company.

Horrible and dishonest. I naively just switched back to this company - was given an $ per month and when I received my bill it was $30 more a month...I called and they could not explain the difference.

Poor customer service and the services provided are not worth the cost.

Literally the worst company in the history of the world. Dont be fooled, its just time Warner rebranded and theyre even worse.

Hate dealing with spectrum. Moving and have my service OFF but still charging me $100 a month?!:! I think Ill be switching because this is bull. RE-brand all you want...its still the same rude and sucky Time Warner service as always.

World class service and nothing less!

To much bill confusion. Prices always higher than told

Have to contact them about problems with my service at least once a month sometimes up to 7 times a month. We pay for the best internet plan available and its slow me and my brother cant both use the internet because it will freeze. Its freezes as I write this. They interrupted my service because of a late bill and I told them my vehicle broke down over a week ago and people have been trying to fix it but they cant find out the problem with it and they act like they expect to me go walk there and pay it. They are not considerate to anyones problem. I am thinking about changing to another cable company. I would advise anyone who is thinking about this company to just walk away because its not worth it. Spend so much money a month for crap services

What the F is up with your hours? your a complete monopoly for cable and internet, call me daily if im late on a payment, but your office cant stay open past 5 and not open weekends.. i had more reliable internet tethering my smartphone thru verizon 4G

Fastest internet in town

My price of the internet was not what they told me at the office when I received it. Bill was 19.00 more.

Good hard working people

Garbage they are not very good company to do business with I wish it was back to Time Warner

The only person working and there was 10 of us standing in line. It took forever would not recommend going there

Long wait in line.

Quick service

So polite

They are extremely overpriced and we waited 5 days for the technian to hook up the service

Horrible product! Horrible customer service!

The agent Cheri was very professional and helped straightened out my bill to my satisfaction.

Customer service is outstanding

Speedy Internet

Customer service was excellent!!!

Constantly shut me off over 1 payment witch Ive never let get over 100 dollars they are the perfect example of a monopoly

Advertised package not what it seems; equipment rental and taxes almost double intro price. Despite regular monthly payments, I was often shut off for not fully paying a monthly bill even after catching up on my fixed income. System frequently went out and had to be rebooted

They need a bigger office for paying bills, ect. They also keep raising prices with no extras.

Amazing staff and service

To expensive wish we had more choices in Genesee County