Best experience ever, drove away with a better truck then expected. Amber Williams was my dealer. Very nice, and professional, gave me an excellent deal.. would always recommend them.

Told us exactly what was in our price range. They werent pushy on anything and didnt even try to get us out of our budget range. Im very happy with Fred Martin superstore, definitely am gonna be a life time customer.Also Justin swarm was great to work with highly recommended.

Dropped My Hellcat off for a software update for service. This is how it looked when i picked it up. Thank you for taking pride in your customers vehicles while they are in your care. You have lost my business, and any hope for a referral in the future. The Sale is only part of the experience. The follow through is what earns you loyal customers. Extremely Disappointed.

Matt was awesome! Was great to work with. I felt like it was not the usual high stress when buying a car. The manager was great to work with also. When we were working the deal it was very relaxed and all the questions I asked were answered and the requests I asked for were taken care of. Kim who I did my financing was awesome. He let me take my time and read all the paperwork and answered all my questions. A friend of mine sent me there and said I would be treated great. He was spot on. I will definitely go back when my wife or myself need a new car.

Was our first time at this dealership the customer service was not to bad the staff was not pushy. We love Dodge

I purchased a car from Bill King. I needed to downsize from Tom one cat from 2 cars. Bill was able to give me an amazing deal and I walked out with a brand new jeep Cherokee. Bill worked hard to make sure we got a good deal. The 5 stars are for him. The finance guy Mr, young can use some courses on how to talk to people. He was condescending and almost flippant when I was trying to understand something. Even when describing some cars I had in the past and my experience, he basically said it wasnt true. I’ve owned several Cadillac’s in my life and I know what I paid for them…he actually told me at one point that he doubted that. So really, calling me a liar. If it were not for Bill I would have walked out of the deal. Mr young needs to take a Dale Carnegie type course to learn how to converse with people of all backgrounds. He comes across as if he thinks he smarter than you. Both my husband and I had better jobs than Mr. Young is currently doing and he was very condescending toward us. People like him always ruin my car buying experience.

I bought a 2021 Dodge Durango from Mike Trissel. He made the process simple and seamless. I was very impressed with his knowledge of vehicles and his professionalism. He was so helpful and made things go as quickly as possible through the whole process. He was great to work with and I can’t recommend him enough!

Terrible experience from start to finish. Definitely a “superstore, we don’t care, get out of the way for the next customer” feel. Rob from sales didn’t walk me around new truck when picking up. He handed me one key and I had to search for the 2nd key inside the vehicle. When I started the truck, the gas light was on. I drove 20 miles home and the moment I parked, I did a walk around and found the damage. Sales postured as if they were going to fix the damage, but then said the security footage proved it was not showing damage on the lot. When I asked to see proof of video, sales manager refused. After speaking with the sales manager, it’s not shocking they have terrible customer service. Brett told me due to this being a fleet vehicle, I was not actually a customer, because they only get a fee. Yes… you read that correctly… the SALES MANAGER told me I was not a customer. I am currently waiting on a call back from general manager. They claim damage is very obvious and I would have found damage upon picking up vehicle. Rob from sales rushed me out door with new vehicle, which leads me to believe they knew. Go somewhere else… terrible customer service.

Great people, great experience. Did not feel pressured from start to finish. Had lots to show us and let us take our time. Variety of Jeep Grand Cherokees was a pleasant surprise. We love our new vehicle and would recommend this dealership to everyone!

I dropped my 2014 dodge durango off because I was experiencing a loss of power, check engine light, traction control light, and a squeaking/clunking noise coming from front passenger tire. We were able to address problem #1 with a camshaft sensor replacement but the noise coming from my right tire still exists. I was told it might need a bracket mount replacement(not under warranty) but this noise sounds like a suspension issue(under warranty). I feel like this issue should have been addressed before calling me for pick up.

Just purchased a 2019 Jeep Compass yesterday. Our sales man Chris was phenomenal, definitely recommend him!!He was so helpful and involved when selecting a vehicle. He also explained every step of the process, so we werent left wondering. The rest of the staff were also very nice. Best experience purchasing a vehicle that I have ever had, thanks to Chris🙂

We live several hours away and purchased a new Jeep GC. The process was very easy and each step prior to pickup was communicated by our salesman Scott Sanders. It was a very easy process and I definitely recommend Scott. Love my new Jeep!!

Very helpful. I can say that they didnt try to shove a car down my thought. Rather they tried to only bring me cars that matched my likings. And when my visit was done they didnt seem to mind my choice to wait another day to make up my mind. Thanks team! Ill definitely pass on the word!

Very limited selection due to economy, but they didnt offer to look elsewhere. I ended up buying because I had to have a car. They delayed the pickup date three times and I didnt get the car for a week. Then the check engine light came on 3 days later and no one in their service department would answer the phone. Do not buy from this place.

The used car runs good and they were helpful. However, maintenance programing wasnt updated, the drive assistance doesnt work properly, and one of the 2 keys does not work with the car. I was told that one key was all you get, another was a bonus, so now I have to spend around $200 for a spare key because they didnt check to make sure it worked with the car. I will not buy another used vehicle from them.

By far the best experience we’ve ever had at a dealership. We worked with Christopher Tompkins and he was more than helpful and accommodating. He deserves a raise . When everywhere else failed Fred Martin got us the vehicle we wanted with the lowest interest rate we’ve ever had . Go see Christopher !

If you’re in the market for a new vehicle, I highly recommend Fred Martin Superstore! We’ve never had a deal go as smooth & quick as this one. 👍🏼👏🏼 Ben Petrone was awesome to work with & was so helpful getting everything prepared for us as much as he could since we had an hour drive to get there. We will make the drive again for our next vehicle. Thanks everyone!

Normally have dealt with Brunswick Auto Mart, but Mike Antonace and Jordan Smiths honesty and drive to help me made the decision to work with them easy. Easiest and best experience Ive had buying a vehicle! They were quick to respond and eager to help get me in a RAM that fit my budget. As a realtor I was not looking to deal with anyone who was out for just my sale. I never felt like that when dealing with these guys. They were out to get me the best deal for my trade in and the best deal on a loaded RAM. Highly recommend you check them out and see for yourself

Bought a used Challenger here in March. Salesman was great, had a nice a car buying experience that day.Then it came time that my temporary tag was about to experience and I still hadn’t received the memorandum title. Called them, talked to somebody in the title dept. They hadn’t received the title yet, sent me another temp tag, and told me they’d let me know when the title came in.The second temp tag was once again about to expire and I still hadn’t gotten the title yet. Called them again. Nobody returned the phone call. Called them two days in a row and never received a response as to what was going on. Had to drive an hour down to the dealership to get an answer face to face since they wouldn’t talk to me, just for them to give me a hard time, unwilling to offer a solution. Eventually, after some arguing, they had me sign a power of attorney so that they could pay for the plates for me when they received title and gave me a dealer plate to drive home with.They said they’d call with an update a few days later, they never did. A month had gone by, hadn’t heard anything and still hadn’t received the title. Finally got it in the mail around the middle of June. Now we’re sitting here on July 3rd and still haven’t received or heard anything about the plates that they were supposed to buy for my vehicle. I guess I’ll just go get them myself.Unfortunately, I will not be buying another vehicle from this dealership, and would not recommend that anybody else buy from them either.

Richard Bacon was our sales person. Very knowledgeable and no pressure to do anything we were uncomfortable or unfamiliar with. Helped us get approved for a loan that worked best with our budget. Highly recommend.

Our 2016 Jeep Grand Cherokee that we bought from here June if 2019 stalled out on my wife at a red light and would never cut back on. We just took it to get the oil change the day before. All lights continue to work but the vehicle stayed locked up. I called Fred Martin service department and they had no real answers for me other then get the vehicle towed to them and if it is there fault then I will not be liable to pay the tow bill. They told me that they were so backed up that they don’t even know when someone would look at my vehicle. They told me there were no loaner vehicles available and they couldn’t offer any assistance with getting a rental car. I understand companies get busy but it is ABSOLUTELY unacceptable to no be able to prioritize your work load enough to ATLEAST know when the vehicle will be looked at. If they showed as much energy and willingness in the service department as they do when there trying to get you to spend 30k on a vehicle we wouldn’t be having this problem. I feel like they don’t have a care in the world about customers not having transportation because their vehicle is down. They need to start outsourcing mechanical assistance if it’s so bad in the service department. I’m very disappointed and I will never buy another vehicle from them again.

Drove 2 hours from Pittsburgh and bought a Grand Cherokee Trackhawk which I LOVE. Definitely worth the trip. Went on a Saturday and ended up being there 4 hours from start to finish which was a little long but working in the car business its to be expected on a sunny Saturday. Just waiting for my PA plate and registration to come in the mail. I would do business with them again.

I went there to buy a New Jeep Grand Cherokee, the buying process went well, salesperson was very helpful and knowledgeable, I ended up purchasing a Demo model car - I was told this means one of the team at Fred Martin was driving it to work and back to add visibility on the road to the car, I was okay with that.I collected the car and drove home, as I didnt expect anything wrong with a new car I didnt do a full inspection, when I got home and saw the backseats I saw that this was not just a demo car, this was a used family car, the back of the front passenger seat was badly scuffed from a child sitting in a car seat kicking that chair, there were also clear imprints of a car seat in the back seat. I contacted the store and they said I was given a discount due to it being a demo car - NOT TRUE, I went to that store because of advertised discounts and there was no discussion about a discount for it being a used car. I was told they would replace the damaged seat - Never heard from them about that again.As an update - they responded to this review stating that I chose not to go ahead with the repair they suggested - not true - they stopped corresponding with me, and at this point I dont see why I have to drive 45 minutes one way for them to fix the issue.Summary of my new car experience:*Youd expect a full tank of gas - nope, not even 1/2 full.*Soda spilled around driver door drink holder.*Storage console full of what looked like breadcrumbs*As described, damage done by a child transported in the new car - see photos.Nope, I would NOT RECOMMEND THIS DEALERSHIP

Had a great salesman and got an awesome deal on a car.

I am disappointed in the service department. Every time I tried to make an appointment it was a problem. I requested a Saturday appointment she replied via text that she doesnt have Saturday day appointments. And that was the last time I heard from her. I called 2 weeks later and set up an appointment with the service manager and explained the problem I have had with my service coordinator from the very first time I had to bring my vehicle for service. He set up my appointment with her again. I dropped off my vehicle and got a call the following day to pick it up. I get home look over the paperwork and see that not all the work wasnt done. I call to ask about it and she was unavailable to take my call. I leave a message. No call back that day. I wait till Monday mid morning to call her again. She wasnt available so I left another message. She returned my call to tell me sorry that she missed it. Yup thats it nothing else like when can you bring it it or anything. I am sorry that they feel my time isnt important. I regret buying the extended warranty through Fred Martin. I should have purchased one else where so I wouldnt be forced to use them for future repairs or services.Thanks for a gift card to a place I already get free oil, and car washes. I purchased my vehicle from you also.

So Ive had my 2010 Subaru there for 2 months and I undestand things take time. I get that. I dont blame you guys for a car that was sold to me by Trusty cars that had the existing issue when I bought it. The key fob issue may entirely be my fault I know now never to purchase anything like that online ever again. and I know this is at my expense I was fully aware of that from the start. I think anyone one would be upset having to wait for their car for this long and Ive been super patient up to this point. My biggest issue is the extreme lack of communication. The only way Ive found out anything through this process is by calling there when I could actually get ahold of someone or going up there personally. Ive let things slide for weeks without bothering anyone and no one would contact me unless I made the first communication. Not knowing anything and being left in the dark is most frustrating. The least that could have been done is keeping up communication with me and updating me on any situation that would arise without me having to make the first move and finding things out on my own. I apologize for getting angry thats not normally who I am but you should understand my frustration. On that note thank you for finally getting my car back together and Ill be waiting to hear about the key fob situation.

Great service. Extremely thorough. Shuttle service and complimentary car wash across street adds to overall experience. Matthew did a great job handling my vehicle.

Bill King was great, he helped us to get a Jeep compass. We love it. Thank you.

I wouldn’t even give the service department one star. My brand new car was there for 2 weeks absolutely nothing was done for it, tried to charge me for the rental car that was under warranty!!!!! No one contacted me within those two weeks about my car and the best part when I call to ask the service workers about the status of the vehicle they hang up on you! 0/10You’re better off fixing the damn thing yourself. Awful

Great place to buy a vehicle. The salesman, Tim Bulgrin, was quick to respond to my questions during the intial online shopping. Going through the process at the dealership was smooth, including the financing.

Very helpful and friendly. Im mom with young kids so texting option made my life so much easier. I also had few hiccups but they worked with me all the way. Tim Smith is who I worked with and he was fantastic.

Alex Bahas was excellent very professional very quick very friendly excellent at what he does very quickly very knowledgeable of all his product excellent car dealership excellent salesperson . Highly recommending the dealership if I could rate this place I would rate it a 10 Stars.

Went to Speedy Lube! Joey and John were awesome! Extremely courteous and professional! Provided excellent customer service!

They didnt have the SUV that I wanted but me in something equally as nice for the same price.

Absolutly terrible customer service, called for 2 days for a vehicle was told by 2 different salesmen it was available just for me to drive an hr and a half and they have it rented out. Dont waste your time with them.

I took my son to get his first car. Our salesman Alex Bahas gave us a great experience! He was honest, funny & not pushy. Listened to what my son came for & gave him exactly what he wanted. Glad we drove away with a nice vehicle & had wonderful service. I will be back.

Recently I experienced the unfortunate event of my oil plug falling out while traveling, but miraculously I had the fortunate event of this happening right near Fred Martin. I was able to pull off of RT 76 and right up to the Service department where I was promptly assisted by Service Advisor Matt G. Matt looked over my car, assessed the situation and was able to have a technician address the situation on the spot; all the while keeping me informed, calm, and well entertained. Because of Fred Martin and Matt G I was able to get back on the road with a smile knowing that they helped me to advert what could have been a horrible situation. Thank you!

My car needed a diagnostic on an electrical issue. My backup camera was intermittently shorting out it seemed. I was able to schedule my visit online which took only a few minutes. Before kong, I was contacted by a service agent at Fred Martins to assess my need. My drop off was quick. They transported me home. My quote came a day later. It was all covered by my extended warranty except for a $100 deductible. They promised the car to be finished by Friday and they texted me Thursday that the car was ready for pickup. Everything went very smoothly.

I had to drop of my car for diagnostic and maybe repair since this in the closest dealership in the area. I have to say that customer service should get zero as star rating. I honestly regret ever buying a car from that dealership years ago.I have tried to reached to to GM at the dealership and right of the stary customer service agent that answer the phone refused to transfer and didnt not want to give out any names for General Management.I have not received any response or phone calls. I ended up paying for another tow to pick up my vehicle and have it repaired somewhere else.

Ever one was very helpful 🙂 👌 do everything to help you get a 🚗 🚘 or 🚚, my cadit score is low and I got a 🚗 Ever ⏲ I went there. And I ❤ the clearness of the place oh the salesman is very nice 👌 and pataint.

Very welcoming staff, the car I wanted was in excellent shape, they seem to take good care of the vehicles they have cosmeticly and mechanically. Would definitely recommend

She loves her Jeep, made it easy to turn in the lease and buy the new one.

Unfortunately when you drop your car off here. You better plan on renting a car the service department is as slow as a turtle. 5 days to change a starter I could have somebody do it in my driveway in 2 hours.what a joke!

I felt like Beyoncé walking into this place ! The entire experience was fantastic , and I got exactly what I wanted !

Poor experience with the sales department. I was refused the use of Chrysler affiliate pricing outright, and the sales manager was very rude about it. The sales manager and salesman also withheld information from me for which I repeatedly asked. We finally worked out a price that I could accept, though was not happy with, I spent 2 hours sitting waiting on the finance department. After 4 hours in the building, I went to leave with the new truck and found that they didnt even fill up the fuel. You would think on a $60K vehicle that you could put another $15 of diesel into it. In the end, if I could have found this truck optioned this way somewhere else, I would have purchased it there. I recommend that anyone else do the same.Edit: My salesperson contacted me and feels that this review will really only hurt him. I will say that my interactions with Jordan were professional and I dont have any issues with him. Rather whomever he was on speakerphone with (sales manager) at his desk was rude enough to me and my wife that we chose to leave the dealership. Jordan was good enough to call us and work with us to come back. My issue here is not with Jordan, but rather with the dealership operation around him, and is the intent of this negative review.

Great dealership to purchase from. No hassles straight forward and easy to deal with. Thabk you very much for a great experience. I even drove an hour away to go there!

Fred Martin has made my first car buying/leasing experience absolutely horrible! When going to look at vehicles, I was only offered 2 and before I could even view the second one to make my own decision, I was informed someone was interested in the car I was test driving. I felt pressured to get this vehicle because if I did not like the other, I would have ended up with nothing. Within the first month of having my 2010 Ford Flex- I had to have the steering column and gear box replaced. They then told me I had cupped tires and wanted over $600! Then, they refused to even attempt to diagnose any other issues until I bought new tires even though I have multiple children in my car at all times. When I finally called back, they wanted $140 PER ISSUE to diagnose my vehicle problems. The service department is rude. When my lease is over I will be returning my vehicle and never coming back as well as making sure everyone I know is informed of their lack of customer service.

This should be a five star review. I had a great experience buying a used vehicle from Tim Smith at Fred Martin Superstore. I found a very desirable vehicle online that I wanted to move on quickly. The entire process was made easy by the very knowledgeable and forthcoming salesperson. He was a gentleman and very honest during all phases of the purchase. I found the rest of the staff in the finance department to also be very good at their jobs and able to quickly get the deal signed without wasting my time. Here is where it gets weird. I get the car home and the lights wont shut off. The switch on Auto has the lights coming on and off all night draining the battery. Also the dash light are flickering and going from bright to dull and back to bright. They call me to schedule and appointment for me to pick up a key fob that was owed and I tell them about the lights and also about an intermittent warming to service the airbrakes. They said when you bring it in for the key Fob, we will take care of the other problems. Late on the morning of the appointment ( a few hours before my appointment) I get a message that I will have to leave the car for electrical diagnosis for 1-2 days this being on a Thursday (maybe even for the weekend). And they said either I can have someone follow me or pay for a Rental Car company vehicle at 35$ a day. This for an issue that existed when they handed over the car to me. I have never had an issue like this where the rental car was not comped. I am a first time customer At Fred Martin after buying a number of high end Jeeps off of competitors and this is leaving a very bad impression on me.So in summation 5 stars for Tim Smith and the sales team. 5 stars for the finance team. 0 stars for the post purchase experience and Fred Martin caring about keeping customers.(In response to the reply post I can be reached at either my cell phone# or email address which should both be in my purchase file. )

Ive always gone to Fred Martin Superstore for my car needs. The staff there has always been friendly and professional, a big thank you to Jeffery Dowdall, who assisted me with my latest purchase. Whenever I need to purchase a vehicle Fred Martin will always be the first place I go.

Go see Mike trissel. He is professional and tries his best to work with you.

Bill King was an excellent salesman even better customer service guy! Highly recommend him for all your car buying needs and questions or concerns!

I just can’t believe the experience. Long story short there is absolutely no transparency or honesty at this dealership. Pressure sales tactics. Actually scolded me for “wasting their time on the last day of the month” I stopped back in because the number they quoted for the monthly payment was ok as they had all of my info already. Then payments turned out almost $100 more and a longer term I said no I cannot do that. In the meantime they collected my initial deposit and the rest of my down payment and also had me change my insurance over. Very shady tactic before presenting numbers don’t you think?! One thing is for certain I would not recommend anyone visit Fred Martin unless you want to be ripped off by the old school pressure car sales tactics. Note for improvement: this type of sales went out a long time ago as customers are more savvy. How about being honest transparent helpful kind accommodating understanding. It may actually increase sales. Try itEdit: Replying to FM reply. Sure the $500 I authorized on card was to hold the vehicle but what about the $4500 check you had me write and cashed prior to going over and confirming numbers since (they changed from what was agreed over phone) $500 was refunded but just had to call in and no one knew about the $4500 charged and I don’t have a vehicle so someone has my money since it came out of my bank.

Alex Bahas brings excellent energy while listening. Thank you Alex.

Amazing Salesman Richard Bacon helped us find a great vehicle. We came to Fred Martin because we had so many problems with finding the right place to buy. When we walked in the door we were greeted and made to feel like we were at home. No rushing or trying to throw vehicles other than what we were looking for at us. Richard took all of our requests and found Us a vehicle exactly what we were looking for.He helped Us through the financing process and all the other things we had to get done.Fred Martin has an Amazing Salesman in Richard Bacon and the rest of the Sales Team is pretty Great Also. So if you are looking to Buy or Lease come to Fred Martin for Richard Bacon.Great Place to Buy!

My car broke down an the way there and my salesperson, Ben Petrone, came with a jump box and got me there. He and the Finance Manager, Brett Burlingame, were very friendly, helpful, and professional.

Second vehicle from them they take good care of us

Great sales people, no pressure, super friendly. Very clean. Absolutely love my car. Great deals, they will work with you no matter your credit. Will always recommend Fred Martin Superstore to anyone.

Meh... dealerships will not budge on price these days but Jeromy was a nice guy. Too bad theres no flexibility or negotiating because there would have been a sale

DO NOT BUY FROM FRED MARTIN My lease was up and wanted to buy the truck went in thursday did paperwork. Kim Young did the financing when my wife asked why the payment was so high he said that was the price of the truck. When I got home I looked at the paperwork and he had put a extended warranty on the loan. Went back down to dealership and he said that the bank that I got the loan thru required me to have it for the loan so I called the bank and it wasnt true. Went to dealership today asked to talk to Adam Huffs his audi was there but Mark Moore said he was not there. So I guess Monday Im calling the ohio attorney general ,bbb,and the news

Had the crank sensor i needed internet crank had my truck doing seizures...this crank smoothed everything out. 04 dakota

Bought a used car that neededmajor repairs in the first week...... bought the bumper to bumper warranty that covered most. Then was charged$250 for a plastic piece for the wiper fluid hose🤬 asked if there was a warranty on the repair/ part and was told no, it was just something they had lying around😡😡😡$250. Really?!?

Mike trissell was our salesman.. this is our 2nd time financing with him and we were able to walk away with a vehicle both times! If you don’t have the greatest credit, they will work with you!

We brought our 2013 Dodge Durango and we brought it back to get a wheel alignment and it was quick and they even fixed our back light. Took about and hour.

Purchased our 3rd vehicle here. We enjoy the service there and deals. Keep up the good work!

Great place and great people..if youre looking for a new vehicle you owe it to yourself to get a price from these folks

Friendly staff decent prices for repairs. Trey from the sales department was awesome on helping my wife and I with information to help us decide what to do with a possible trade for our vehicles

My experience with Fred Martin Superstore has been terrible!! The only saving grace was Daylor Neal, the salesman. The finance people trashed my credit by running my application through 4 times (2 from the same financial institution, Ally). I purchased my car in April, and I am still trying to have the additional hard inquiries removed. The Finance Director, Mark Moore, never returned any of my phone calls and didnt even know the name of the contact they work with at Ally Financial, so I could try to clear things up myself. The service people, especially Brittany, are extremely rude!! I will never step foot there again...I dont even care about the free oil changes. The negative interaction is not worth it to me. I would not recommend purchasing at Fred Martin....after you purchase, they could care less about you. Apparently the only people who care about repeat business are the salespeople...and unfortunately, they are being impacted by others within their organization who wont give you the time of day once you sign the paperwork!7/29/2021 - To the person at Fred Martin who responded to my review yesterday...I dont need a lecture about how credit works. I actually know!! Its your Finance Director, Mark Moore, who might need a lesson on that topic. He had 1 conversation with me, and he didnt know what I was talking about when I mentioned a letter of deletion needed for TransUnion. He also didnt know who his contact person was at Ally Financial. He said he would find out and call me back. However, no call back...just crickets!! I called numerous times, and Mark felt I was not important enough to call back I guess. As I mentioned in my original post, Daylor Neal is the only person at Fred Martin who seemed to care about the mess that was created surrounding the purchase of my car. Mark could have easily corrected the credit blunder from the get go when it was brought to his attention, but he either didn’t know how or didn’t care. I feel it was a bit of both! I would totally purchase a car from Daylor if he worked at another car dealership. It’s unfortunate he works at Fred Martin :(

Terrible place, went in for minor things took a day and a half. To top it off, after my tire rotation they didn’t re sync my tire monitor sensors. The place is an absolute joke

First car bought was great experience.Went back to buy second car for daughter. Was worst. Ending up going to different dealership.

Salesman was friendly and knowledgeable. Made experience super easy!

Definitely would give 5 stars great people staff very knowledgeable And will work with you to give you the very best deal Bought several vehicles from them would recommend them highly

A huge thank you to Fred Martin Superstore!!! Wonderful experience in purchasing a vehicle. Very friendly and helpful staff and a beautiful showroom. Please see Ben Petrone (sales representative)He will answer and help you in anyway possible in purchasing a vehicle of your choice. Thank you again to everyone at Fred Martin.

My wife and I just purchased a Jeep Grand Cherokee from Fred Martin Superstore over the weekend and it was probably the best car buying experience we’ve ever had. Our salesman (Ryan S.) was extremely knowledgeable about the vehicle, honest and fair about our buying options. Once we found the vehicle we wanted, the process was easy, quick and thorough. Bob in finance was also very helpful and experienced. We would highly recommend Fred Martin Superstore and these exceptional employees.

Great experience took care of everything so far!

Well I don’t know where to start, honestly, I purchased a brand new vehicle, this is not my first time purchasing a brand new vehicle. Any dealership you go to when you purchase a brand new vehicle they give you a full tank of gas and I left there with half a tank. Second problem I had was that these guys told me that there will be $1250 rebate, unfortunately, I’m looking at my papers and it says $500 rebate right before I sign the paperwork. I know, it is my mistake that I signed it, but anyways when I was signing the paperwork I asked a guy about it (his name is Bob). I told him I should get more on rebate and that $500 rebate this is the wrong amount. For what he blamed the bank, according to him this is what the bank approved me for and then I said OK, I took his word, but I contacted the bank and it took BANK to get back to me nine days after I purchased the car. Clearly bank said they got nothing to do with the rebate programs, they said I have to go back to the dealership and talk to them. Therefore, I went back and spoke to the dealership, at this point they don’t want to admit that they made a mistake or if they did it on purpose as bait and switch. They didn’t give me all my rebates, they acted like why did I sign the paperwork’s, well Bob the guy who works for Fred Martin got me under a wrong impression, if he would have given me the right advice, I would’ve never signed the paperwork and I would’ve got the rebates fixed right there in the spot the day I purchased a vehicle. Unfortunately, Bob gave me a false information that costed me $750 rebate so I asked the dealership to write me a check for $750 and they said it is too late now. Bad business I should’ve got $1250 rebate and I only got $500 rebate they rip me off for $750. I hate to say it this way, but this is what it is, I hope they can resolve this issue with me. If it wasn’t for the guy in the office Bob, If he didn’t blame the bank, if he would’ve said, hey I’m not the guy who’s in charge of rebate, all you had to say was go back to my salesman I could’ve fix it of course he just wanted me to sign and he didn’t gave me that advice, he acted like he knew everything, but he doesn’t know anything. If someone who represents the dealership makes mistakes, the dealership is supposed to cover for their mistakes and they should make it right with the customer. So far they didn’t even try to make it right and I’m left with $750 lost. And they admit it, there was a $1250 rebate. Sales manager Jerome Perry. I explained him all this at the dealership, all he said was that “hey sorry we lost your business” but it was too late we cannot write you a check or fix it somehow else. Salesman who helped me with my vehicle, he’s a great guy his name is Andrew Perry. I had to say it, but I will not go back there and purchase any vehicles ever again. Unless they make an effort and resolve it.

Waiting for car service to be complete took about 4.5 hours. Friendly staff nice waiting lounge.

Got a new jeep there a few weeks ago and my salesman was great but I was there for hours for them to figure out my payment and now they still haven’t figured the paperwork out WEEKS later. They’re telling me I need to come back and pay them over $1000 still bc of THEIR managers mistake. WORST experience ever leasing I’m ready to return the car and go somewhere else.

The best experience buying a car Ive ever had, fast, polite and professional staff! I was able to get a very nice vehicle thanks to the people at Fred Martin Super Store!!

Was there last weekend to by a vehicle. I cant tell you how many times I have walked out of this dealership because of salesmen but with Andrew Adair it was a good experience and was extremely helpful. If you are going here for a vehicle ask for Andrew

Leasing a brand new car, had it inspected by tire kingdom, they used illegal tire plugs on a brand new jeep to avoid swapping tires before selling to me. “Manager” was condescending asked me “what are you trying to accomplish with this call” interrupting me and then saying he doesn’t know what happened 2 years ago. This place is a joke. GO ANYWHERE ELSE TO BUY YOUR CAR you’ll end up getting no customer service, incompetent employees and liars. What a terrible experience

Good but didnt have what we were looking for but very professional..

My husband and I had THE BEST experience here. If you are looking to get a vehicle, I highly recommend going through Fred Martin Superstore. Mike Trissel helped us through the process and he was absolutely amazing. Also, Kerry who helped with signing all of the papers was incredible. Both of them were quick, efficient, and friendly. Very thrilled with our new car and our experience.

Amber is great! Made the whole experience easy!

I purchased a 2020 Ram Laramie about two weeks. Hands down the easiest vehicle purchase I have ever made. No games. Other Ram dealerships refused to give pricing via email or phone. Fred Martin discussed a price that we agreed on then I just came in to sign papers. They will be the only dealership I’ll consider for my next Ram.

Big discounts on 2020 Chrysler motor products... Make sure you check consumers reports for reliability and owner satisfaction. Bought Jeep Cherokee as advertised with fair amount given for my trade. Very helpful salesman Antonio became my advocate. Social distancing was practiced. Relatively new and spacious sales area with free black coffee and vending machine snacks. Check on free routine service for 3 years. Convenient location right off freeway.

Alex Bahas was our salesman and he did a phenomenal job with working with us! Highly recommend him!

We have used Fred Martin for both personal and professional vehicle Purchases, and in my mind with all of the vehicles I have purchased and all of the places I have purchased them there is only one place to go and one name to ask for when you get there. Jordan Smith. You will know it’s him when he approaches you not only by the way he greets you but how he treats you as a customer. Even though he is one of the top salesman in the company you are his one and only customer when dealing with him. The only complaint that I have is that I cannot give him personally all five stars. It speaks volumes to have a car salesman represent himself the way that he does for a company. Because of Jordan You can tell that at the dealership’s foundation they really care about you and the vehicle you are purchasing, no matter the situation! I have said many times nowadays buying a car is not as fun as it used to be. There is so much of a headache when dealing with the price, options, and the competition of dealerships to earn your business. Jordan goes out of his way to make the entire experience from the moment you walk in the door to the moment you shake his hand after financing an absolute pleasure. I can absolutely tell you if you need or want a vehicle go to go to Fred Martin and work with Jordan Smith you will have the same exhilarating experience buying a car should always be!!

The process was very smooth, very friendly staff and Joe(from sales) even catered to my kids. He let them play with some cars he had to try and keep them happy. Would definitely recommend him and Kerry from the finance department. Thank you guys!

Stopped in a while ago to look at Jeeps & had Justin Swarm helping me out. He was very patient & helpful while I was weighing out all my options. He found the exact Jeep I wanted at a different location & had it brought over to Fred Martin. He even helped me figure out a financial plan so I could get all the extra features I wanted on my Jeep! Great customer service. Thanks, Justin!

If u want good service ask for Jeff dowdall salesman.

Josh Morosko is awesome!!!!!Bought a 2013 Dodge Journey SXT. Beautiful vehicle, great price, like new. Atmosphere of the whole place was upbeat, clean, and all the staff were friendly and helpful. No better place to go. Thank you everyone ❤

Great people working there.

Can someone here or at Fred Martin please explain the purpose of setting an appointment? Seriously! I had a set appointment for Tuesday at 7:30am so I dropped my vehicle off Monday night so its there ready. So Wednesday afternoon, after not being contacted I call to check on my vehicle. I was on hold 19mins and 43secs waiting for someone in the service department to answer!! JUST for someone to finally come on the line and tell my advisor was not available and they would call me back (which they never did)Later that evening my advisor texted me to tell me my vehicle had not yet been looked at. Thursday comes around and I call again. Placed on hold yet again for 8mins before I hung up, just to get ANOTHER text from my advisor saying that he has STILL NOT received any information on my verhicle..why after 48hrs from a set appointment had my vehicle still not been looked at?! And why is it so difficult to speak to somebody about it?? Such poor customer service in my eyes. It is now Friday and I have my vehicle back not fixed or diagnosed because I got fed up waiting and decided to pick up my vehicle. #NeverAgain

I wish I could give it 0 stars. We went in looking to buy 2 cars. We told the sales person what we were looking for. He told us they had that at a different lot and could get it for us if we really wanted him to. When we said we would like to see it but also wanted to look around he said he could have it brought up the next day if we wanted to come back. So we went to look on the lot for a bit. After 20 minutes of looking around at cars and checking the website as nothing on the car is priced, the sales person came out and told us he would be busy for about 20 minutes loading cars if we needed him after that. We left and went elsewhere and bought 2 cars the next day. Worst customer service I have ever had between not wanting to help us and the amount of swear words he used it was ridiculous.

Not high pressure sales. I felt like i was treated as they valued my business......and im not what you would consider a customer that can sign and drive by far. They worked with me and we found something surprisingly nice that I could afford. Ill pick it up wed or so as it was a low miles turned in lease they need to clean and service. Ill update when I take delivery of it

If I had to rate Fred Martin it would be in the negatives!!! TERRIBLE SERVICE, very disappointed. If you are looking to buy or lease a car here, please save your time and energy and go somewhere else. PLEASE. NO ONE here is helpful, went there and couple hours I drive off with my Chevy car I’m paying off and the check engine comes on on the way from the lot... (seems like they tried hiding that too), it’s been in the shop over a week now, and I’m stuck with no car, since they don’t help and give you a loaner when something goes wrong... (you’d think they would especially with me paying for a car and it breaks down the first few hours you get it) ALSO.. Their service people are very disrespectful, NO ONE there answers the phone, even if you keep trying and trying through out the day. If they do 2/100 times trying they are very rude and they don’t know how to help you... Biggest mistake I’ve made in my life going to this place. I will never be coming after the car is paid off. Please just listen, DO NOT GO TO FRED MARTIN. SAVE YOUR TIME!!!!

Like to give a special thanks to salesman Tim Smith, Greatly appreciate your hard work. This is a great place to buy a car No pressure, no pressure its like a family atmosphere.

The ladies at the front desk all 3 had no interest in helping me with two issues I had with my Jeep that I bought there. I took my son there but we left and he spent his money else where.

Saja was amazing! She was so patient with us and helped us find the perfect car we were looking for. I am super pleased with my purchase! Everything went super smooth and I left with the car I wanted today.I couldnt have asked for a better sales rep todayThank you so much again Saja!

If you need a new or used vehicle Fred Martin is the place to go. I found out things about my vehicle that were not told to me from the previous place I bought it from. It was difficult to hear but I ended up purchasing a new 2021 Jeep Compass and I absolutely love it! Thank you so much to my 2 sales people both named Mike and the finance manager. You all made this process so easy. Thank you for all your help and for being so honest and easy to work with! Signing for my new vehicle was a breeze. Thank you Mike A for calling to make sure everything is still great with the vehicle.