I attempted to turn in some cable boxes however the staff on hand could not accept them because a manager override was needed in the computer and a manager was not there. So this turned out to be a wasted trip. Staff on hand was pleasant though.

We visited the store in Banning to activate a phone for my cousin. I had never been there before. It was very nice. It looked sterile, that how neat and clean it was. All of our concerns were taken care of by a really nice man. He was so much help. I even looked at a few phones that I liked.Pleasant experience that day...

Came here to disconnect my service. Helpful people, great staff. Got me sorted in less than 10min.

Shannon was very helpful in getting my mom set up with a new phone and getting the new phone set up and screen protector on.

Spectrum has great customer service at this location, especially Alisha. She is always helpful and very efficient. I had my new modem, self-install kit and service started in less than 20 minutes. Plus, Alisha was able to close my previous account in another state and remove my old modem from the former account. The office upgrades at this location are more customer-friendly and allow for better service. Thanks!

Store in Hemet, Ca. They want me to pay 201.98 for 4 days of service! We canceled because they keep raising our monthly payments and the home service SUCKS!! NOT WORTH IT!!!.OH we dont prorate service.

Customer service was great. Especially Bryan

Terrible service, there are two employees which would be fine if it was just home service but now they are selling cellular phones which would require more employees.

Disconnected service and had to turn in my router, but they continued to charge me anyway, on the grounds that Netfix charges for the month. Well, guess what? Netflix lets me watch until the month is expired.

Pricing is too high compared to other media companies. When Spectrum refused to lower cost to be more competitive, we ended service. Spectrum refused to pick up equipment and told us to drop it off within 2 weeks or we would be charged for it. They are quick to hook you up but true colors come out when you request the billing be more competitive. To end service took two calls (45 minutes each), two arguments, and then told us to drop off equipment.

Perfect thank you

Nice. Store

They are ok, up until they start increasing the premium on you considerably at the end of the 12 month period. After 12 months they have free range to do what ever they like to your premium. So, it is a good idea to switch providers, that have a contractual price lock guarantee.

It was mk

A wait but pretty good service.

Excellent service, very polite & took time to explain things right!

This place seriously needs more staff. Every time i come in here there are only 2 people helping customers. Many of them (customers) are talking about changing services because of the waiting times for this office. Not to mention there is hardly enough seating to be waitng so long. 1-2 hrs of waiting is too long for anything... This isnt sixflags.

Went to pay my monthly bill and ask a question about some channels that said not available try later. The lady checked my account and recommended I exchange my box for a newer updated box and she put me on a newer plan that was less expensive.👍Thanks Spectrum. The new box has no display just 3 lighted buttons. I do wish it had a time and channel display😐

Monopoly on Dodger games! Somehow prices kept going up to approx. $150 per MO! Cut the TV cable! Only have internet with them which is reliable.

Wonderful!! Great Service!!

Only a two-person shop but very good service. And I have never been in line longer than 20 minutes, usually you can just walk right in though. Very friendly Professional Service.

Great Service on our WiFi and cable

Everytime I come into this location the wait is horrible, customer service is even worst . There is only 3 ppl here and I been waiting for 20 mins. Mind u this is the 4th time I come in and it’s the same results .., they don’t even say hello someone needs training

One TV will not be programmed the other one cant interface TV with Control, I went on internet to find solutions and still devises wont work properly

Quick painless.

False advertising about the $500.00 buyout from your former cable company. Very rude service at the counter, but one young gentleman was very understanding of the situation. TWC needs to retrain those employees who think that the 20 years of service to the company doesnt mean you have the right to be overbearing, rude, and unpleasant to the CUSTOMERS to whom they meet on a daily basis. Banning / Beaumont facility needs new management, senitivey training, and complete overhaul to ensure the best customer service that this company use to have. Sincerely Mr.Hawkins

Cable sucks! We had problems, they came out and said our wires had previously been spliced in the past. Nothing they can do about it bcuz we do not own the bldg. Ok but why is our bill so incredibly high when you bill us a mo the ahead, and then you shut it off before you say your gonna shut it off? Even with a promise to pay!!!! 👎🏼Thats bad business!

Service is kind of still when he had to pull a number but its all right

Changed providers and had to return equipment the rap behind the counter was very courteous and fast service.

Exellent service, great customer service a bit of a wait time but nothing crazy.

Clean, positive ,. professional service. Job well done..

Helpful, pleasant staff. Convenient location with ample parking.

Prices way to high and internet freezes all the time. Way way over priced for cable and internet. And have the time does not work.

Second time in two months that full service ( Land phone, WiFi, internet, and cell phone for T-mobile because they use Spectrum tower services) was out for over 8 hours. No explanation, reimbursement or apology. Not too good.

Lied when billed 30.00 more than stated. Did not say when you turn in old equipment your plan changes. Beware!

Fast and sending a preson out tomorrow morning to work onit

Their service is incredible and very helpful people.

Service kept dropping dont let them fool you with their nonsense glad I switched to att 1G hot spot

Two person working 2:30 pm in banning a lot people 15 on screen now for help. Really poor customer service today. 3 other persons with spectrum shirts on but not helping .. someone should be fired for this problem. Help fox the problem.

Spectrum is all lies. The whole 2999 per service is not true false advertisement. If anyone wants Wi-Fi for their internet you get charged an extra $10 a month making internet 39.99. Otherwise they only offer dial up and they force you into get a phone even if you dont need one. And a TV service the basic package has no channels that no one would normally watch two kid channels which no normal child watches so they force you to get a bigger package which cost double what they say also they charge for every single receiver you have. And if you decide to disconnect good luck trying to pay your bill because it will not let you pay online or over the phone to the automated system because you disconnected their service they force you to do it through a rep and charge you an extra $5 fee for that and when I called to disconnect my service the customer service was so rude I was floored that they even have a job. Also my final bill was $62.11 on Friday but when I tried to call Saturday and pay it all the sudden it was $86.13 this place is a total scam buyer beware do not get this service

Average

Only business like this that i know of that closes for lunch at 1pm for 1 hour and 15 minutes. Its a utility for crying out loud. Most people need to do there business and make payments during there lunch hour.Than to top it off you only have one person at the counter. So all the people that showed up at 1,and all the people that showed up between 1 and 215,all return,and you have a line out the door that is not going to disappear anytime soon, since you only have 1 counter person and the first person in line is a nintey year old woman trying to get educated on how the internet works.

Elesha, very professional, handles situations no matter how bad the people are with a calm voice

They were so busy & the girls there were awesome

Poor, You need to correct your hours on the internet to the hours your store isopen in Beaumont ca.

Always very nice during in store transactions .

Courteous and efficient. Knowledgeable.

Spectrum double my price without any warning bios is more than half the price FiOS $30 a month for internet Spectrum was charging me $70 a month spectrum is the villain in all the James Bond movies that are set on world domination sounds about right

Ive Been charged for TV top box and remote for several months and dont even have cable.

Clean store and the staff is nice and helpful

Nice location, plenty of employees to help customers.

Always a friendly helpful ladies here.

It is the only places that works where I live

Best internet

Terrible customer service

Friendly fast service

We waited 10 minutes for someone to even come to the counter to help, with people behind us as well.

Great customer service

Good service !

Love it

Worse service ever

Friendly counter staff

Realy busy

Nice place

Alright

They do not give the promotions that they advertise on television.