Very bad customer service at the kitchen design area had an appointment scheduled since last week and the lady called out, the other people they have working in the kitchen design quote “ don’t know how to work the system” now I’ll have to wait another month just for my countertops I ordered back in October

I have purchased carpeting 2 times through this store, and both times the entire process was a disaster.The first time, everything was paid for in full, and I was told the installer would contact me to schedule the install. After 2 weeks, I had to call the store and was told they were waiting for the carpet to be sent to the installer from the warehouse because it was special order (lies, its the carpet that is on the roll in the store). I waited a few more days and called again and was told to call the installer, who then told me that they had received the carpet from the warehouse the previous week and the store had told them NOT to install it, but to send it back to them. I spent hours on the phone with the store, being put on hold, transferred between departments, and hung up on repeatedly, before I finally had the issue resolved (nearly a month after payment.)This time was no better. I had the measure done and was told i would receive a call within 24 hours with a price for the carpet and install. After 4 days, I hadnt heard anything and had to call them to get the quote. I got everything straightened out with that and told the measure company that I would have to go into the store later that day to pay for the install, as I was paying in cash. I left work and went to the store but nobody seemed to know how to take the payment. At one point, I had 4 different employees all standing around me trying to figure it out. After about 20 minutes, they decided they needed to call the measure company to have them resend the quote which would take at least another 30 minutes. At this point, I told them I needed to be somewhere in 10 minutes and couldnt wait any longer, but I would come back in the following day to make the payment after they got everything straightened out, but I really needed the install done as soon as possible, so could they please make a note in the account saying that.Later that night I received a voicemail from a very friendly employee named Kristen that said she was sorry for the trouble and would make a note to credit my account $47 to cover the remaining install charges, and that I could just go to the service desk to make the payment. When I went to the service desk the next day, the employee didnt know how to pull up my quote again. When he was finally able to, there was no $47 credit for the install. I had to explain it to him several different times and play the voicemail for him to understand what needed to be done. When that was finally taken care of, I went to make the payment and realized i was charged sales tax again (sales tax was already included in the quote of $752.35 from the measure company, and now Home Depot had taxed 6% of the total price of $752.35). I tried explaining this to him, but he didnt understand what I was saying. I ended up just paying the double tax because I had already been standing there for almost an hour and was beyond frustrated. I was told that since the account was paid in full, I would receive a call from the installer to schedule the appointment.As of this morning, I hadnt heard anything, so I called the store to try and schedule it myself. I spoke to someone named Brandy and was told that my carpet was special order (again, even though once again, its the carpet on the roll in the store) and that its not expected to arrive for another 2 weeks and they cant schedule anything until then. Nobody had ever mentioned anything previously about this carpet being special ordered, even when I specifically told them that I needed it installed as soon as possible. I asked her if I could at least schedule the install for a date after it comes in to ensure that they dont book up and I was told no they cant do that.I have never been so frustrated dealing with a company before. Aside from a small credit, they dont seem to be willing to do anything to resolve an issue a customer is having. This will be the absolute last time that I ever deal with the store in Dundalk, and honestly, Im not even sure I will want to go back to a Home Depot at all again.

Helpless customers service, you cant find specially in afternoons time,

Love homedepot

Excellent