Jerrys Toyota... got those deals, went in to get Service Maintenance done on my 2017 Highlander.LQQK ED around on car lot, drove off the lot in 2021 Highlander 4.9 percentage rate ⛽🚘 Go! check em OUT!!Love the Gray... pretty 🔥

Poor overall purchase experience due to lack of communication from the business office. While my salesman was fine, my interactions with the business office were the worst of the 6 dealerships I have purchased from in the Baltimore area over the last 20 years.While trying to deal with issues regarding adding the appropriate lien information to the title, as well as getting the car registered, I have sent numerous emails, called over 10 times and left lots of voicemail messages. Nobody on the business side has ever answered the phone, replied to a voicemail, or answered an email.

They forget to disable the oil light after the did the service.They told me the checked the A/C and everything is fine but in fact they didn’t.Worse things ever they try to rid of you and they don’t get back to your voicemail. I don’t know how they still in the business with such a service.

I highly recommend Jerrys Toyota! Verlyn in sales was fun to work with. He is crazy knowledgeable. Ray in finance has the best personality and will keep you smiling till the end. This is my 1st time buying a Toyota from here, but Ill certainly be coming back. Excellent Customer Service through and through!

Go to this dealer only if you wish to be ripped off and humiliated. My wife and I drove 3 hours to this dealer to buy a new Toyota Tacoma. We had a 2016 vehicle for trade-in. The salesman, who was surly and rude, began by dissing our car (negotiating tactic to be sure, but done very unpleasantly), then presenting us with a price that was $7,500 above dealer cost. Only a small part of this was taxes and mandatory fees. No lie - the dealer cost is available through JD Power and Kelley. They stuck on unwanted options like LoJack (said they did it for all their vehicles). Plus, they offered $3,500 less than Kelley Blue Book for our car. Their excuse for the excessive pricing? Oh, its Covid; its a different world now. Covid does not give a dealer an excuse to rip off potential customers and to insult them in the process.

Yup, the countless negative reviews you read on here... Theyre all true. Thankful for the detailed negative reviews here, so I knew what was coming and could move along when they went down the path of immoral business practices.

Jerrys Toyota continues to have FIRST CLASS sales and service. I have the GREATEST service advisor Brooke. She is a true asset to the service dept. Thank you, Brooke for taking great care of me and my Camry.

DO NOT GO THERE!!! THEY STEAL!!! Took my car in for regular maintenance and I left something that my beloved late brother bought on the front passenger seat. By the time I found out it was missing and I called, they said they WILL not be able to do anything about it. Horrible thieving people

Stay away, you have been warned. Not good, They advertise low prices, this is a joke, I Stopped in ready to buy with cash in hand, then the sales manager wanted an extra 3000.00 over the sticker price!!! Thats correct, no rebates, no incentives and 3000.00 extra to boot with all proceeds lining the pockets of this unscrupulous dealer. I had to walk out, this place is a disgrace treating customers like this. Any dealership that does this will never get my business again and I will spread the word.

Lack of communication base price was $3000.00 above sticker price not including additional fees. They also charge $351 tag/title fee. Make sure you look at line one on the contract. They need to tell customers this up front! Subpar experience.

Awful and deceptive sales team. They tried to up-charge me $2000+ on the vehicle I wanted because I live an hour away and justified this by saying they need to “protect the online pricing for local customers only.” The sales team also said they would not accept my loan through USAA and noted that I would either have to pay cash or finance through Toyota at a higher rate.

Every time I go for service on my vehicle I regret buying my car here. The very first time I went for my routine maintenance (which you have to do there every 3 months for years) it took hours for just an oil change. A tire rotation is also at least an hour and a half wait. EVERY TIME. The service manager - who I think is no longer there - actually yelled at me in front of other customers when I questioned whether going somewhere else for an oil change would void my warranty entirely (I was right, btw). If you do have a question about whether something is covered under warranty, hopefully you get to the right person first otherwise youre either transferred to and from the service and finance department and front desk (each either not picking up or giving the wrong answer) - or youre told that its covered and when you show up you find out it isnt. Everyone at the service department, aside from that first service manager, is very nice but its so tiring getting wrong answers that waste a lot of my time and waiting for *very simple* maintenance taking almost half of my day. Ive let them know about these issues in the past, but have not ever received follow-up to my feedback. Buying my car there just was not worth these headaches each time.**Updated based on the response from the owner** -- As I stated in my original review, Ive let Jerrys Toyota know multiple times about these experiences and never receive a follow-up or resolution. I dont plan to waste more time on contacting them directly, which is why I wrote this review.

My husband and I had an easy, seamless experience purchasing our new Rav 4. Jerrys Toyota gave me what I was looking for in my trade. They made the paperwork as quick and easy as possible, also explained every feature of the vehicle in detail, and most importantly I never felt pressured at any point in the process. I absolutely LOVE my new vehicle!

Stuart and Matt R. from used cars were very nice and helpful while I was looking for a good used car I liked. Service was quick, I did not have to wait long. They were able to answer all my questions. I am very pleased with the service I received and the car I ended up getting.

The staff at Jerrys are honest polite and they help you out until the last step. A special thanks to Mr. Stuart my sales guy. He went above and beyond to get me into my new car. Id give him 10 stars if I could.

Ed at Jerry’s was so incredible to work with. I absolutely loved my experience here compared to other dealers. I love how they don’t sell you on the car but rather allow you to sell yourself on a car and then work hard to get you in the one you chose. Will be returning 10/10

The service team has really made my experience enjoyable. I recently purchased a Camry from Jerrys Toyota, it was by far the best purchasing experience Ive ever had buying a car. Yong He is an excellent salesperson and Ill be keeping in touch!

Yong He my salesman, Jimmy Son in finance & Matt Buckowshi are an excellent team! They made sure this customer left happy! Each one of them went above and beyond!

I usually am not a fan of car dealerships but I got to admit Jerrys Toyota treated me GREAT! I have nothing negative to say about them. The service department was friendly quick and communicated well to me what was going on. Ill be using them for all my service needs in the future.

Excellent overall service! I was extremely pleased with how I was treated by the staff and the time it took to complete my deal.Thank you so much.

Worst experience ever…….. i would never recommend anyone to purchase a car from this place. Sale person was kind but the finance manager was the worst person i have ever met……….. laughing and mocking us while we were trying to have a serious conversation with him…….. they were charging us $6000 more for the same car that we got from another dealership….. got the same car for $29,000 which this place was giving me for $35,000……. Too many extra fees that didn’t make any sense. Overall wasted our 3 hours……… worst dealership ever

They use a lot of shady techniques to try and keep you in the dealership to buy a car.Also they hide a lot of mark up prices to lure you in.Best example is they are currently advertising a 2021 Supra for 52k on their website but you go in and they neglect to to tell you online that they’ve added LoJack oh and here’s an additional 1800 dollars worth of markup fees. So you go in expecting an out the door price of maybe 55k but get handed an out the door price of 64k. Not cool. Just be honest about your pricing.

Had a wonderful experience this past Memorial Day, working with Derrick and Jerrys! They got us in and out in less than 2 hours, never had a car buying experience go that smoothly! Would definitely work with them again!

This car dealership is the analogy of a snake in the grass. Fraudulent advertising. Workers lie for a living. How can you live with yourselves stealing for hard working people and go home at the end of the day. Filthy business. Go take your business and money somewhere else. 0/5 stars if possible!!

STAY AWAY!!! They will FINESSE you, GASLIGHT you and overcharge you, horrible service, horrible management

Sydnie helped me online find my new truck. She and the staff were very helpful and made the process a breeze! Thank you so much I was so excited to drive off in my Tacoma.

Fatima k: I gave 1 star because theres no option for zero star. I will Not recommend Jerrys Toyota to anyone not even my enemy period. They have one of the worst customers service ever. I was not only disrespected by their employees but my children were also disrespected including my 10 weeks old baby. I will do a detailed review after the lawsuit.

Matt and Jon made things happen for me that I didn’t think were possible. They were patient, understanding, knowledgeable, friendly, and overall great to work with! THANKS!!!

Only three stars from me although I like the perks and had a good experience up until I met the finance guy( the Hispanic guy) this was 2016 its 2021 now and I still dont appreciate how he treated me. He offered me a package for damage and it also would change my payment he told me it could be removed at any time and my payments will go back to the original payment. So when I decided to remove the package he would not put my payment back to where it originally was and had a nasty smirk on his face. he didnt know if I could afford the new payment or not he didnt know my struggles and I said to him you treat me good I come back and he said how do I know youre going to come back with a smirk on his face hes a liar and he misleading. For that I doubt if I spend my money with Jerrys again and I was supposed to speak with the manager never contacted me

Do not go to this dealership.. The general manager (Matt) Will Lie to you in regarding to the available status of a vehicle. He is not a professional for such a high level position at this dealership. it is very unethical for him to shout out at the customers in regarding the deal while they are leaving the dealership because of the disagreement on the Final Price (which is not even available for sale on that day). If the Owner (Jerry) or The higher management of this business read through my comment, Please reevaluate the managerial structure of this dealership Otherwise you will be losing a lot of business.Have a blessed day 🙏

Very easy to work with. Everyone was very friendly and they did everything they could to make sure I was able to get the vehicle I wanted.

I have had a vehicle serviced here several times now. It is a quick and efficient process.The inside waiting area has a huge TV, the kind you might see downtown at the Horseshoe Casino at the Guy Fieri restaurant. The Olympics were playing today, however the wont always be whats on. It would be funny if they played Fox News, but they probably play like WJZ.While youre waiting, take a walk around town. Actually its a solid five minute walk to any of the stores, which include two grocery stores staring at each other from opposite sides of the road. Whats up with that?My rep was super knowledgeable about the general costs of the work being done and was able to find a fair way to total up the labor cost. I found her to be super professional.Seems like a good place, probably more expensive than other options.

I really appreciated my salesman, Yong He, who was so patient and tried his best to get the car I wanted. The most important is that his team was honest and integrate for the process. I would love to recommend to my friends and family!

I really loved my salesperson Tiffany. She did a good job and I was able to negotiate my trade up to almost double the initial offer. I look forward to getting my carwash and service here. This was a big upgrade for us going from the basic 2012 Sienna to the 2021 Sienna which is fully loaded with gadgets and a smooth interior. This car drives like a dream.

I didn’t even get beyond email with the internet agent. I don’t have all day to come in and haggle with your sales manager. Just tell me your fair price. No wonder so many terrible reviews lately. I get demand is high but does that mean service can stink?

Still courteous and thorough with a large uptake in clientele in the past year. Make sure to schedule ahead and prepare to either wait or have a ride!

I’ve been a customer of Jerrys for over five years and am always impressed with the service and sales teams!

Hi everyone, read this review if you want honest feedback about this place:First, the five stars ratings you see here are all done by their people, no one honestly would think this a good place. If you see, for every one star there’s a few five stars added. I will complain to google reviews for this.Second, even though they say that Matt B will reach out regarding complaint, the resolution leads to nowhere so don’t even try to work this place if you get conned.Third, these people are absolutely not knowledgeable nor welcoming at all.I came from NJ and they did not even knew the sales tax, let’s say they don’t trust me, at least the NJ site is official, but no they decide to go with their third party doc which they pull off the wrong sales taxThe finance manager is an absolute joke, every time I question something, he stops and insults me, thinks he knows everything. Thank you for insulting my dad and I, I will file discrimination against you.The salesman was another joke, he’s another I know it all. This moron had a conversation with me before I came here and did not say to bring anything with me until I came there, then he expected me to pull documents out of nowhere! Are you freaking kidding me! Here’s the best part: I provided him my car insurance card for verification, he said that wasn’t my actual insurance agency. Dude I’m from NJ, I know what’s real and not. There’s more to say about this salesperson that I did not like. I wish I never bought a car here, I got my lesson learned the hard way, but now I will file a complaint against this person.Guys, the bottom line here, I was treated very badly, and obviously it’s kind of too late to do anything about it, but I can advise to others to who read this. AVOID THIS PLACE FOR ANYTHING, they are clueless and will get you somehow.

Was here 4 weeks ago with my husband, customer service was at a high, until when my husband was not moving at their pace, customer service went out the door and disrespect showed up! Unacceptable! We are adults we are human beings no need for the ignorance and disrespect. Im sorry we came had I known we would be treated this way. Tommy was great in the beginning, but he showed another side to my husband, and so did management, just be mindful of the folks here, chose wisely.

False advertising at best, fraud at worst. Despite listing at a discount, there is actually a $10,000 markup over MSRP whether you live in their market area or not. The salesman even admitted that Toyota does not allow them to advertise their inflated price and this is just a way to get people to call in. Dont waste your time.

I cannot speak highly enough about my experience at Jerrys Toyota. I keep saying to my husband that this was the easiest, most enjoyable experience buying a car that Ive ever had. We are from a different state so I was working with Matt and Paul via email and text to get my trade and the New 4 Runners details worked out. Their prices were the best that I found so we were willing to travel from out of state. I kept thinking what was going to go wrong, were the numbers going to change or some sort of surprise upon pickup, these few days have been too easy.We picked up my new 4 Runner last night and it couldnt have gone any smoother. Through the whole process there were no surprises or negativity. Matt and Pauls integrity and honesty were apparent from the start. This is my first Toyota but it will not be my last. Jerrys Toyota has gained a life long customer with us.

I bought a used car here back in February 2021. Fletcher Dixon was fantastic, energetic, and made sure that the purchase went as smoothly as possible. Fletcher was adherent to all needs and the transaction was quick! He took care of everything for me prior to my arrival, and all I had to do was sign the papers when I arrived. He was a reliable source and I would use Fletcher for all future transactions at Jerrys.

Rude & Unprofessional Manager(matt), I called & discussed the numbers with him and i told him what email quote I got it from there website I wanna confirm with him since there Rep Ashley said I need to speak to the manager to discuss numbers, Matt got smart with me when I said I wanna confirm the numbers with him since I live little far, he said go to your local dealer since he cant bring his dealership to my House and then I said its not his choice to tells me where to go n buy the car since its my choice, he said take your business somewhere else and hanged up. Is this something wrong to verify the numbers before head towards dealership? only if they give u fake numbers so u get there n waste your time :(, very disappointment Sale team & Mangere, Now I know why Sales rep Ashley was not professional either with numbers since she is the reflection of her Manager Matt.

Matts a Joke I called in From Pennsyvania i tried to tell him that i needed rear ent.in a Toyota Sienna. and he said sorry i will not sell to you? avaid this place at all cost. Service is Pick and choose as they know that there is a shortage.

Better off taking your business elsewhere. There’s a complete lack of consideration for customers time on their part. From the attitudes I was greeted with to the services provide it all went wrong. Save yourself the trip*With the exception of the service rep named Chris. He was the only one willing to take his time and make sure things got resolved properly*

Zero stars if there was an option. A new vehicle arrived that I was interested in. I inquired via their web chat to confirm the vehicle was available before I drove 6 hours to their dealer. I asked a few basic questions - no response to the questions, but just an ask for me to come in. I tried calling, to no response or call back, twice. Was told the vehicle would be held for me until 7pm - but needed these questions answered first.Finally, 5 hours later, a manager contacts me to tell me the vehicle is sold, they dont hold cars. Terrible system, terrible customer service. No apology or alternate solution.

They add extra cost than MSRP and internet price. Buyer be aware.

Service is great! But salesmen are terrible! No deals and you have to buy from there to get a car wash now! If they made good deals I would! I brought 3 new vehicles sent my best friend! I had an accident let them repair it for $24,000!!!!! Than the salesmen stopped answering my calls when I wanted to trade it for another vehicle! I called another salesman upon arriving I was told I had to buy from the guy who wouldnt answer the phone! I left and purchase 8 cars from Darcars Toyota in 6weeks! Me my wife, 2 daughters, brother mother in law 2 family friends and old customer of mine! No more of my business!

I was looking for a new Tundra for my dad and had a bad experience with Westminster Toyota but then I came across this awesome Army Green Limited on Jerrys website for a great price. I want to give a huge shoutout to ERICK MOSKOS for helping me get my dad into the exact truck he wanted. Erick was polite, honest, and very patient with me as we communicated over the phone throughout the week to work out a deal. We came up Saturday to close out and take delivery of the truck and I couldnt be more satisfied with my experience. 10/10 a great dealership!

Not very eager to help in there& I like Jerrys Chevrolet much better.

Ms. Crysta from the financial department needs behavioral therapy and customer service classes.I was calling for the past two days and she didnt answer the phone neither called me back. When I went to her office, she was texting on her phone and answered my questions while texting. Also she didnt invite me to come in and sit down, I had to ask for it. She was rude all the time. When I left her office I went to the service department and while an agent, Mr. Dixon, was working on my car she asked him why I was still there if I only needed one thing to fix. Mr. Dixon, a professional, respectful and educated man, answered her questions but she was rude again.This is the first and last time that I would speak with this unprofessional and disrespectful person. Hopefully the dealership manager, who said would talk with her, fix her behavior.I have been a customer since 2013 and bought 3 cars there because Khalid is a great salesman. However, today I was really upset with this frustrating and unpleasant experience.

I just bought my 3rd vehicle from Jerrys. The service is always great, and the employees are very helpful.

NOPE!!! Not good!!!! We went there with clear intentions of purchasing a $60k+vehicle. The saleslady was very courteous/professional. Appreciate her. However, the assistant manager, if that was his role, came over and tried to push us into a price that was actually $500 more than MSRP.! Are you nuts? He completely forgot the art of negotiation, pushing three negatives out there right away. I dont play those games. I figure your time is worth something....and so is mine. He clearly had no intention of offering negotiation or producing a win-win. One hour later, we subsequently got our same vehicle, with a couple of additional features, for $2,500+ less elsewhere. To not even invite a conversation (my boss is not here. Then why are you even open to the public if you cannot sell a vehicle). Bush league. The shame of it was given our jobs and network, we could have referred many there for potential business. Their loss, in more ways than one.

Got tires rotated and balanced. Got the car back, was missing 2 lug nuts and a 3rd was damaged beyond acceptable use. Maybe service department is “too busy”, but this is unacceptable

What a great business. I saw a former student working here. This made me proud. This place is very diverse in regards to gender and race.

This location is busy and unorganized. They dont do walk ins and the appointments are 3 weeks out so if you need service go elsewhere. Also without even being rude, the associate gives you attitude for no reason. Very disappointed in how this dealership is running especially since this was my first time here.

Had such a great experience working with Verlyn Barnes. He got us into the right car that fit all of our needs and wants for our family. He answered all our questions and had a smooth buying process. I recommend calling him if you’re in the market for a new car! Thanks again!!

Go where you will be treated well even after purchase. The service lady (I am not going to mention her name) treated me like a beggar even though I was there to update a software. Something they should have done when I purchased my 2021 SUV. Even the manager tried to play dumb. JUST TAKE YOUR BUSINESS WHERE YOU WILL BE TREATED AS A HUMAN EVEN AFTER PURCHASE

I found myself in immediate need for a reliable 3 row vehicle. I completed and application then Keith Scruggs took great care of me. He went above and beyond to make sure my needs were taken care of. I’ll definitely be back once I’m in need of a vehicle again.

Jerry’s Toyota called about a vehicle I seen on the internet to confirm it’s available it was sales consultant says the price is msrp if you live within certain local zip codes! I informed him I was a few hours away now the price isn’t msrp it’s 10k over msrp what joke! Toyota should strip your dealership from you for unethical practices! Why do you even need to have a website or advertise on cars.com or Autotrader if you only want to sell locally?

Jerrys had a very friendly and helpful staff with excellent service. They helped us to find the exact car we were looking for.

Bought my 86 from this dealership a few years ago and just brought it in for my last free service (oil change and tire rotation). After waiting about 2 hours the service advisor came and told me that I had a transmission pan leak. Assuming it was a problem with the transmission I told them to fix it. After I looked at the full receipt when I got home, turns out I was charged $126 for them to spray A/C refresh in my cabin air intake! Never was the A/C system mentioned when I made the decision to have it fixed. Could’ve bought a can of this for $10-$15 at any auto parts store. Instead I was charged $40 for the 5.5oz can alone! My experience with Jerry’s has been great up until now. All in all I spent over 4 hours waiting. Absolutely predatory service practices. I’m never bringing this dealership my business again. If you do take your vehicle here, question EVERYTHING that the service advisors tell you. Do not trust them.

Convenient, has served My Family since 1980s......

I LOVE my car and the salespeople made me feel comfortable. I really appreciated the fact that I wasnt bombarded the second that I walked on the lot. The finance department was helpful and professional. I never felt like I was being coerced or flimflammed. This was a very positive buying experience.

The entire team that I interacted with during my visit to Jerrys was very courteous and hospitable without being pushy. I was able to test drive some cars without being pressured. In particular, the salesperson, Charles, was forthright, friendly, and courteous from the moment I stepped foot on the lot. He and all the folks in the finance department made everything regarding price, payment, warranty, etc. crystal clear. Overall, very happy with my experience and purchase

Great and fast I love Jerrys toyota

Right as soon as we pulled in we had one rude car salesman walk up to us and proceed to tell us he didnt have a vehicle that online said he did. He argued quite and bit and then after me having to pull it up on my phone said oh we do have that. The whole experience at this place was an absolute mess. I will not be going back to this dealer. Man what a mess!!

Horrible service department from rude service manager to lazy technician. As a technician myself I do most of my own repairs but in process of moving and it being engine related I figured just take it to a dealer not gas station mechanic to get quality work. But apparently there is no difference with going to Jerrys. Especially because if there isnt a service code they are unable to troubleshoot. $140 just to be told there isnt anything wrong with the car which is ridiculous. All mechanics are not created equal.

I worked with Tavan when purchasing my brand new Tacoma and it was easy experience. He was super responsive to emails and had as much paperwork completed before arrival for our purchase, Id go see him again.,

Purchased a new vehicle from Jerry’s Toyota in January. The buying experience was good but after that we didn’t receive our tags and had to go to the DMV ourselves. I left messages for Matt the Sales manager and Shannon Landry to call me. No one returned my call. Don’t think I will be returning to them nor would I recommend anyone to this dealer.

False advertisement from internet, poor customer service, unprofessional.If you are checking this place out because of their Supra, the internet price is fake. Do not drive there to ask their floor price if you live out of state, because you will not get that price and just waste your time.

Ive been a Toyota fan for a long time. Im not really a fan today.This is my second trip here this week because of bolt in my tire.First they didnt have it, so I took off again from work and its taken over 2 hours and 45 minutes to change the tire.Now im sitting here in the waiting room 2 dudes arent wearing masks and 1 employee is walking around with his mask as a chin strap.Great jobUpdate 30 minutes later the employee who is a short and stocky white guy has now walked by me 6x and the other people in the waiting room as well with his mask around his chin.

I have purchased many new vehicles in the past. The service I received from Jerry’s Toyota was great, by far the best dealership experience I’ve ever had. I will be back to buy my next vehicle from them! Talk to Charles he will take care of you!

Went to purchase a used 4Runner, sales person Ed was terrific, very helpful. However once I got to the finance department things went way south. Very fast very abrupt, no explanation on anything, was lied to about pricing. When I have called and emailed with questions the following day no one answers. Not to mention they failed to abide by the hold check agreement we signed, which caused major issues for me on my end.

Like others have stated, complete waste of time coming here. The shadiest of all cars salesman who will pry for personal information instead of providing fair and unbiased offers, and make you feel pressured and uncomfortable. Wasted 2 hours going around in circles and after getting nowhere, walked out and was followed outside by the car salesman and sales manager asking me to stay longer....this was after they told me they wouldnt provide me any information on a car I was interested in because I wouldnt verbally agree to buy said car at that very moment. Whoever is running this operation needs to implement some drastic changes. Would definitly recommend taking your business elsewhere.

Sick business practices avoid this Toyota go to Toyota anywhere but here and run far as possible!

As another reviewer stated- this place operates like a scam. I took my car in for a flat tire repair. There was a nail VISIBLY in the middle of the tire - not the side wall. They ended up charging me $220 to replace the whole tire instead of patching it. Ive had MULTIPLE flat tires in my lifetime, no different than this one.. each time it was a simple patch.On another visit for my 30,000 mileage service - which is just an oil change and tire rotation - they quoted me nearly $300. I took the car to a regular auto body shop, and paid $80 for it to be done.I will never, for any reason, take my vehicle back to this Toyota dealership. I was going to trade in my car and buy another one through them, but their dishonesty and shady business tactics has permanently turned me off.

My first time ever purchasing a car and Jerrys Toyota. The staff here really made it a wonderful experience! I walked in and was greeted immediately by Charles who was a wonderful salesman by the way. He was really knowledgeable and answered every question I had. I highly recommend this location if youre in the market for a car! Thank you again, Jerrys Toyota.

Candace Smith worked very hard to make sure everything went smoothly. She was very responsive to all my email inquiries and a pleasure to work with. I am very happy with my new car and the car buying experience.

Would give 0 stars if I could! Be careful or the service center will take advantage of you

Short Story: I used the websites payment calculator to calculate my monthly payment based on down payment. I go there and ask to buy the car based on what they gave me online and their response is youre not from the ZIP code we offer that price so youll have to pay $4000 more. I even sent them an email and called to confirm whether they would honor the online price and i kept getting come on in and well work out the number. I HAVE A TODDLER AT HOME AND DROVE 1HR (PAID TOLLS) SO I COULD BE LIED TO. CHAD did not even accept the mistakes their website made.Long Story: The purpose of offering the lower price is more philosophical than anything else. Basically anyone who buys local would mean in future theyre going to buy local again so the dollar stays local and community prospers. My argument was I bought a car from Owings Mill Heritage CDJ (even though i live in Laurel) and Im planning to buy car from Nottingham (still living in Laurel). So for me as customer, is more important for you to retain customers (and what you offered me online) or make me pay more because im not from the zip code?Chad was completely unreasonable and unwilling to understand/accept the mistake their website made.The dealer was not honest over the phone before we started heading out (1hr drive with tolls) to the dealer.I even emailed for confirmation so that i do not waste time driving. And this was another frustrating part.I confirmed through two methods and still Jerrys Toyota was not honest.I would NOT recommend this place.

Waste of time and fake advertising. Don’t waste your time and stay away.

I had a positive experience on my last visit to Jerrys Toyota.Tommy in sales was helpful, patient and made the whole experience enjoyable. He listened to my needs ans responded to all of my requests with his energetic, professional manner. Jimmy Son in financing was informatiove and personable. WEll done Team !!

I left a 2 star review on another account about 4 months ago and didn’t go into detail, it was because customer service was terrible, but earlier today was frustrating dealing with them. I had a 2:30pm appointment, I called a head of time and notified service I was going to be 10 minutes late due to an accident on the beltway. I get there they take my car back, and about 3:05 a rep came up to me to go through what they were going to do with the car. I asked the rep “how long is this going to take?” The rep told me about an hour, my response was “an hour until it gets serviced or I’ll be out in about an hour, bc I’m working and need to be back at the office.” Rep assured me everything with be fine and taken care of. I waited an hour and 20 minutes from the time I spoke with the rep (the car was in their possession at 2:42pm) before asking what was going on and how much longer. Come to find out they hadn’t even touched my car and the rep explained that my car is next to be serviced. Which ended up being a lie, bc my car was not in any type of line except parked in their parking lot. My thing is even with an appointment you’re telling me service is at most 2 hours behind? And what’s even more frustrating is that the rep completely wasted EVERYONES time bc if she would have just been honest with me about the wait time or given me an update after waiting in the waiting room for idk maybe 30 minutes I would have gladly rescheduled, understood and left. This is completely disrespectful especially after being reassured and the rep knew my situation. Then when I called to reschedule I was told that they would “try” and fit me in on a Saturday as I heard who was prolly the rep dealing with me, over the phone in the background obnoxiously yelling at the girl I was talking to that it will take an hour and a half. The rep that was working with me didn’t care at all about the inconvenience and was a complete snake about the entire thing. ReallyNot a good look especially since this seems the be a pattern.

Very, very slow. Took 5 hours for a regular maintenance. There is a shuttle service but it can be disorganized. I was told the shuttle was on its way, waited 30 minutes, called and found out they didnt even have me on the list. They wont try to upsell you, at least in comparison to other service centers Ive been to, which is also a plus.

Keith is the man to go to if youre looking for a car very professional

I went for my first service this morning to have the undercoating/Sound shield, the rustproofing, the pain protection, the interior protection, the undercoating &Rustproofing, Paint & interior protection, the hole nine yards extra care that I paid separately after purchasing a brand new car and customer service was really bad.I was sold a car shown w leather seats but they were covers only, a drivers side with a scratch, which I was told it was going to get fix in my firs visit but it turns out that it won’t.I never met the sales manager. They don’t know how to say please or thank you. The building and outsides look good but the customer service is really bad.I already regret this purchase.

Erik was my sales person. He is a really good guy with a friendly attitude and a quick responder. He also helped me get the best deal. I bought a brand new Toyota RAV4 2020 in September and Jerrys gave me the best deal. I now recommend Jerrys to my friend and he also bought a brand new Toyota corolla from them. He is happy also.

Thank you soo much for provide me great Service Specially Thanks Mr Chad votta for your Help

I WILL NEVER TAKE MY VEHICLE BACK THERE EVER AGAIN THE WORST SERVICE EVER. STAY SAFE STAY AWAY FROM THIS JERRYS TOYOTA. my wife went to get the air replace and find out later that the plastic side bezel broke off the seat and none of the seat controls worked. I Took the vehicle there multiple times to get them to fix it. End up having to take vehicle just somewhere else and come to find out they DIDNT RECONNECT THE SEAT CONTROL BUT ALSO THE AIRBAG TO.

Excellent customer service!

No problems. Everyone is super nice

I was deceived into signing a vehicle service agreement i DID NOT want. On 03-20-2021 i purchased a brand new vehicle from Jerrys Toyota in Balitmore, Maryland (Which i am completely happy with) I also purchased gap insurance coverage as i did not want to drive from Maryland to Pennsylvania without it. But in purchasing the gap i was told i also had to purchase a $4,000 vehicle service agreement and that they could not be purchased separately. I was not willing to give up the gap so we discussed this issue for about an hr or so. Finance Manager Ray informed me that the agreement could be canceled after 90 days and not a day sooner ( i asked about that multiple times also) he assured me that i could keep the gap and cancel the VSA or i could cancel both if i wished during that time. I was later informed by Toyota customer service that i did not have to purchase both and that i didnt have to wait 90 days to cancel them. So i followed their instructions and canceled the VSA. The first 2 managers i spoke with were not helpful and really did not care about me being unhappy with my purchase. One even told me to get a lawyer. The third manager i spoke with Chad tried to act concerned ( which i appreciated at the time) but i later came to the conclusion he only cared because i had filed a complaint with the BBB and the Attorney General. So he was only able to keep up that charade for so long. He later turned out to be dismissive and lackluster in his apology with no resolve or care for my issue. All three of the managers kept telling me i didnt have to sign anything but never  acknowledging the fact that i was lied to in order to sign the VSA. They are all tried to put it on me and not take any responsibility for the actions of their employee. But Chad did indeed clarify that i DID NOT have to purchase both products and that i absolutely could have gotten Gap Insurance as a stand alone item. Although the contract has now been cancelled (by me) my monthly price still remained the same. Which means im still paying like i have the coverage but my contract is now shortened by like 6 mos which means nothing to me (i was ok with the length of time i signed up for). But the problem was that i was stuck paying a higher price that i didnt have to pay had i not be lied too in order to get gap insurance. Although this issue has now been rectified by ME i just wanted to share so that this doesnt happen to anyone else.

Stewart was very attentive and gives great customer service

No customer service at all...no professionalism

Went in to buy new vehicles for me and my wife she was very nervous considering this was her first time buying a new car our salesperson Frankie was terrific he was very patient with all her questions and concerns and made her feel comfortable the whole experience at Jerry’s was outstanding everybody wAs very polite and friendly and they made our whole experience enjoyable we ended up with 2 new rav4’sThank you everybody at Jerry’s Toyota

Dear Jerry’sThank you for another fantastic car buying experience! From Management to, sales to, finance Jerry’s went the extra mile to provide an amazing and speedy service. I’m ecstatic to be the owner of a brand new 2020 Toyota Camry. The car has everything I wanted and then some! I love the color, the interior, and all the bells and whistles that the Camry has. I bought my first brand new car from Jerry’s in 2017 and my second in 2020. It has never been easier for me to purchase a vehicle, than with you. The team treats you like family when they say “It’s About You” they mean it! I feel incredibly blessed to have had such a wonderful experience buying a car from you and the entire Jerry’s family so thank you for all that you do for customers like me. It was a pleasure doing business at Jerry’s and I will continue to be a loyal customer for years to come.-Warm RegardsEli Joest

Extreme scam ! Watch out for this place avoid at all cost !

Had a really shady experience trying to purchase a Supra at this location. Walked into the dealership with plans to secure a purchase for later in the week but walked away after being charged double the appropriate tax on the car then being refused a breakdown of the charges.The appropriate taxes for Washington DC on the car shouldve been $2300 but instead I was charged in the $4500 range. After correcting the salesman on the issue he insisted that he was right and that I was wrong. I left the dealership after the price of the car that had been marked down to $49,000 ended up being $58,000 (sticker price lol). Classic bait and switch with shady salespeople, probably why they have around 20 Supras on their lot that dont seem to be moving fast. Salesmen called/texted me back asking to talk about updated tax information but never apologized or admitted that he was wrong.Avoid this dealership as they wont explain charges to you and will throw fees and inaccurate tax charges at you. Taking this one to the BBB as a tax violation has legal implications. Took their price off the website got it price matched by another dealer and walked away with my Supra somewhere else.Stop being the reason why people hate Car Salesmen!

Jerrys toyota always treats me with respect when i vidited the service depertment.they are always pleasent ans friendly.they always talk to me about anything that nedds fixing before doing it.they provide a wonderful and comfortable space for wating.