One guy load 2 hours , what doing another’s employees - loaders nobody know !

Stay away from this place! Ive bought over 30 vehicles from Copart and these people and the manager (Michael Dolak) are shady AF. Bought a 2012 Golf TDI in great cosmetic condition (lot 49322380) and it arrived damaged (forklift obviously banged it into a different car). The transporter noted the damage and said the forklift driver refused to sign it. I contacted the manager (Mr. Dolak) and was told I should have noted this damage before the vehicle left the yard. I told him the damage was noted on the Bill of lading and their own pictures showed the vehicle without the dent in the rear quarter panel he said Why did you accept the car knowing it was damaged? Unbelievably dishonest. I will never buy from this yard again. Picture below is from the auction listing and the second is how it arrived.

The staff is all over the place and no one has straight answer. The manger is a completely unprofessional and not customer service friendly not to mention very rude. Supervisor told me will call me back to resolve my issues. No one ever called in fact called next day and they told me same thing. So they quick to let you go off the phone that you wait a minimum of 45min. Straight clown circus, I see if supervisor can’t keep a promise then that whole office is being run by clown and corporate office should be more involved with there chains.

This is the most horrible place of business I know. they have zero customers service and lack knowledge of their job. they all need to be fired and replaced with more knowledgeable and professional staff. I sent someone to make payment and the agent or manager set the payment type to credit card instead of cashier check and told her she was short.

Nice employees pretty helpful. Policy of checkin on mobile app needs to be better explained to first time customers. They almost need a 4x8 sized sign when you walk up. Not their fault at the location though.

I purchased a car. Transporter went to pick it up but noticed that the Front was crashed. Bumper hanging I called Copart wanting a refund because On pictures the car was 100% nice, one owner never in accident undamaged. They told me that the best they can do is take care of my $15 storage fee. I was furious. Im posting Pictures. Lot # 59656369

Didnt know that this place was so busy. Wow

WORSE PLACE EVER TO LOAD, LOADERS ARE VERY LAZY EVEN WHEN ITS EMPTY. HOURS OF WAITING FOR NO REASON.

It was a wait but all my paper work keys and tags was ready to go

Awesome, fast service. Keep it up

Never trust on copart team ,they lied 80% about cars in their system thew knew that whats wrong with car or truck but never described, been doing business for long time,the dont care about their members or customers. So plz plz people dont buy from them.

Lots of improvement and fast service

I was here 2 hours for pick up of 1 carAnd I see a trailer coming and the manager was loading and he started loading the trailer and if he was first It dont make sense to make appointment they have preferences

The general manager here is rude. The new boy in the office doesn’t know what he is doing. The only person that is the fastest and most professional is Samy the loader who I never to have issues with. The girl seems lost and overwhelmed always. The other loader Markus also helps and seems to know what he is doing. Corporate here I come.

Dirty And Terrible Location..

We go to CoPart lots all over the country. This particular lot was a mess..the car was at a sub lot. You had to park your loading truck at the bottom of a big muddy hill and you had to walk to the top of the hill to let them know you were there to pick up. Not only was this dangerous but it was very inconvenient. I will make a note to never buy from this CoPart again until they fix their loading situation. CoPart is making lots of money. They can afford better for their buyers and their employees.

They are suppose to be picking up my car for the insurance company since it was totaled. Been 2 days now that I have been told on 4 separate occasions that they are coming to get it. But still nothing. Now I have a car in my apartment building complex with no tags since I turned them in because they said they were on the way to get it. Now I have to worry about get complaints from my renters office. Customer services has tried to help but it seems no one wants to make the effort for a quick pickup. The car is completely drive able. If I still had the tags I would drive it my damn self at this point!

Excellent service. Friendly. Professional

Loved it... Cars junk and gold

Loader damage part of my bumper and would not take responsibility

No respect bad customer service

Quick, courteous and professional

Prompt service

Employees are I responsible!

Line

Awesome place

Horrible place to deal with.

Muddy mess.

This place is a joke

Bad place, no good,

Wonderful

There is a lot of colliding cars