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The Diamond Family
14441 Manchester Rd, Ballwin, MO 63011, United States
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Ca
Review β„–1

The most down to earth, concerning, most of all extremely professional on a personal basis. Love all thats employed there, even the gorgeous dog!!!,, . Great prices, beautiful options, Big Love for the Diamond Family. Thanks for my Birthday Wishes!! Love you guys..😍

Va
Review β„–2

Todd W is the best! He helped my fiancΓ© design the best engagement ring. And a year later I took my mom there to get a ring designed for herself with Todd again. He was so helpful, patient, and down-to-earth. Everyone there is so nice, and love that it doesn’t feel so commercial or cold like other jewelry stores.

Re
Review β„–3

Incredible service and selection!! I cant say enough about this group. A colleague of mine recommended them to me, and I knew they were special as soon as I walked into the door for the 1st time. After greeting me with a smile, Lauren was very informative, friendly, and sincerely interested in helping me surprise my wife for our 25th anniversary. When my wife and I returned, Lauren surprised her and walked her through all of the options she had at her disposal. For over 2 hours, she provided excellent, supportive, and informative customer service. Everyone in the store treated us like family and made every effort to meet our needs. Michael, the store owner, went above and beyond to exceed our expectations. Because of them, my wife found a beautiful ring that has literally brought a smile to her face every day since. I am forever grateful for the Diamond Family......Thank You!!

Ch
Review β„–4

I have used Michael and The Diamond Family for several purchases over the last seven years. Needless to say theres a reason I keep coming back, even though I now live in Texas. The customer service is second to none, and I leave every transaction with the feeling that I am their only customer, which is impressive given the volume of their business. I literally have flown across the county just to enjoy the experience they offer. Recommend without hesitation.

Ni
Review β„–5

Can not say enough great things about The Diamond Family. I worked with Lauren, who was incredibly transparent about the pricing and what to look for in the jewelry. They were extremely willing and able to work with my budget and explained everything in incredible detail. She answered all of our questions and was extremely nice and worked with us. Will be recommending this store for everyone in my life!

An
Review β„–6

Alex always delivers for us!!My husband had my engagement ring upgraded for me as a gift for my 60th birthday. As usual, the Diamond Family provided great assortment, quality, price, as well as customer service, for this special occasion.Thank you for being there for us through this journey, called life!John and Anna Clemson

Ch
Review β„–7

All employees are personable, professional and knowledgeable. Their customer service is outstanding as they take care of even the smallest request whether that is handling a repair or customizing a purchase. What really makes this business stand out in the community is that every customer is valued and appreciated regardless of their budget!

Ma
Review β„–8

My wife recently bought me a necklace with a religious pendent which I hold extremely dear. Sadly the link holding the necklace together broke and I was not able to wear it for a while.Today I went into this store, not knowing what to expect and regardless of my low-class attire I received a warm hearted welcome in the nice and AC-cooled salesroom and my necklace was fixed on the spot!In the about 5 minutes I waited I took a look at their beautiful inventory and I know one thing for sure: The next time I got a little extra to buy my wife a little something I will buy it here, because if they already put that much effort into providing outstanding customer service to a random guy in a t-shirt, blue jeans and untied combat boots who comes in to get a necklace fixed, then I know that I will get the best service possible anytime!True professionals at work with some really beautiful inventory! I will definitely come back!

Je
Review β„–9

Absolutely a great experience, went in to have my wife’s wedding ring fixed and soldered together. Jimmy and the whole staff were awesome. The ring is perfect, would highly recommend!

Fa
Review β„–10

The Diamond Family is just that, Family. And they treat you as that as well as soon as you walk through the door. Amazing customer service and even better products and selection. Had a ring custom designed and made for me. Absolutely amazing and brilliant.

Ke
Review β„–11

Great family owned business. You walk in and feel the closeness of family and customers. There is no pressure to buy, the owner is always happy to talk to customers. They make sure you walk out happier than when you walked in no matter of a purchase. Great prices and great value ,something in all price ranges for everyone,

Du
Review β„–12

Extremely professional and informative. Jonathan, Alex, Lauren, and Mike were all super nice and showed they loved their work. Another gal who I never caught the name of also displayed these qualities. Highly recommend The Diamond Family if youre wanting a Diamond quality jewelry buying experience.

Ja
Review β„–13

Very professional employees. Resizing and antiquing was done promptly and perfectly. Friendly and helpful employees. Enjoyable atmosphere to do business in. I would recommend their services to anyone.

Ma
Review β„–14

The owner and employees are very knowledgeable and friendly. They were able to acquire a piece of jewelry I wanted within 24 hours. We have shopped with Michael for years and have never been disappointed. We love this shop and the wonderful people that work there.

Na
Review β„–15

Overall, the staff was very friendly and welcoming. Jonathan was very helpful and knowledgeable, and led us to great discounts on many possible choices! This is a great place for getting something special for that special someone.

Mi
Review β„–16

Alex and his team take professionalism to a whole new level! Their expertise shines through in every aspect of the service they provide, and I couldnt imagine working with another jeweler in town. If youre in the market for that special ring or jewelry in general, YOU HAVE TO VISIT THE DIAMOND FAMILY!

Pa
Review β„–17

I received my new rings from The Diamond Family. Lauren and Michael did an outstanding job on them. I would recommend them for anyone who wants to buy new rings or other jewelry. They have the most spectacular jewelry.

Pa
Review β„–18

The ultimate professionals at the Diamond family! Mike is always the best and the inviting nature of his staff like Lauren make the experience all the more pleasing. If you want integrity look no further. Skip the Shane company experience and go here if you want the perfect jewelry at the highest fashion for your loved ones.

Va
Review β„–19

The Diamond Family went far above and beyond what I expected from a jewelry store to give my fiancΓ© and I the perfect wedding jewelry. I bought the engagement ring from a different store, and they even repaired and cleaned it up so it would go great with the band. They took care of our custom requests with amazing, friendly service and great pricing. I would highly recommend the Diamond Family to all of my friend and family.

Ma
Review β„–20

Super nice staff and excellent customer service. I had my ring sized larger, and it was completed within 4 days of drop off. They have a large selection of jewelry and do beautiful custom work! Highly recommend!!

al
Review β„–21

Everyone I interacted with was wonderful. Nice place. Friendly upbeat environment. They took their time to educate and not try to sell me which I really liked. My salesperson even put for extra effort to expedite my order. Thanks!

Ch
Review β„–22

Great experience at The Diamond Family would recommend 100%. Great selection and a very friendly staff. Both Michael and Jonathan were very helpful in helping me find exactly what I was looking for. Make sure you stop in and give them a look!

Pa
Review β„–23

My husband and I go to diamond family for all our jewelry. I got a beautiful wedding ring and a 100 year old ring for my right hand. Also my husband got him a beautiful wooden watch. We always have salespeople who are helpful and friendly. Jonathan was our guy, he remembered us from last year. You can always find something unique. Plus I love their dog!!!

Gr
Review β„–24

Top notch experience from start to finish! If you’re looking for jewelry this is the best place to find exactly what you need. They have the best customer service and they treat their customers as if they’re family. Thank you!!

Ri
Review β„–25

Michael has been awesome to work with! I also love their snow promotion, so creative!

La
Review β„–26

Our journey with the Diamond Family started out when I won a contest on Facebook for a credit towards a jewelry purchase. Lauren Huskey was the one who called me about the contest, and who worked with me when I went in with a friend to look at options for my now fiance. Lauren was fantastic with us, but when my fiance went in 6+months later was when she really shined. My fiance STILL raves about how incredible she was with the engagement ring purchase. He knew nothing about diamonds or rings really and she explained everything in details, and helped him pick out the perfect stone, even offered extra advice like sizing up a bit since he was proposing in Mexico (swelling from heat, food, etc)We of course went back for our bands, and worked with Lauren every time we went in. She made the entire process from the literal beginning pleasant and seamless. Id recommend her to anyone and we will absolutely be back to the Diamond Family for our next jewelry purchase!

Ke
Review β„–27

Sarah & Todd have both been absolutely amazing! Not pushy at all, always friendly and straight forward.

Di
Review β„–28

Linda was fantastic to work with in every way. Wanted to upgrade my diamonds stud earrings. She gave me several viable options and settings to choose from. She was willing to work within my budget and didn’t feel any pressure to go higher. Very happy customer.She also shared information about their Hope line jewelry for those going through issue and need support. Beautiful with many options. Went back to buy for a friend. Special gift.

Me
Review β„–29

They were absolutely awesome in every way. So helpful and knowledgeable. Great people!!

Sh
Review β„–30

We have been going to the Diamond family 18 years. Everyone has always been very friendly they make you feel like part of the family. Customer service has always been outstanding!!!

Ci
Review β„–31

Went to pick out my wedding band and absolutely fell in LOVE with one that I probably would have never tried on on my own. Todd handed it to me right away and said β€œthis is one of my favorites”….I put it on with my engagement ring and my fiancΓ© and I both knew that was it! If you’re looking for a jeweler in STL don’t go anywhere else! ☺️

Ka
Review β„–32

I love this place so much! Jonathan helped us both times we have been into the store! He is so knowledgeable, so friendly, and the completely opposite of a pushy salesman! He is for sure the best!

Le
Review β„–33

Jonathan was extremely helpful with fire trading necklace and showing us some different options that worked for us. no pressure and very friendly staff.

Ca
Review β„–34

Amazing service! Had one ring repair and one ring resizing completed here, and the staff was incredibly kind. Quick and easy each time Ive been in. Thank you for the perfect service, Ill be back!

Ki
Review β„–35

It was a great experience, very helpful and patient working with us to find our perfect ring in our budget. The ring is gorgeous, I couldn’t be happier with it!

Lo
Review β„–36

I can’t begin to tell everyone out there how amazing this company is and working closely with Jonathan made everything perfect. In the last few month we bought a ring of my dreams and Jonathan redesigned an old ring to give it new life. Better then I could have imagined!!! We will never stray away from the Diamond Family!!

Jo
Review β„–37

Great experience, made the process easy for my girlfriend and I. While also allowing me to keep the ring a surprise after learning her likes and dis likes when we visited here. The employees are very welcoming and are always looking out for the customers best interests.

Ka
Review β„–38

Todd Wibbenmeyer made our Diamond shopping experience very pleasing and seamless. He was very knowledgeable and he made sure he offered and informed us of all our options. The Diamond family is my new Diamond and jewelry home.

Ja
Review β„–39

I have loved everything that I have purchased from here as well as the rest of my family. This time I brought in a priceless 80-year-old cameo which they set in a gold pendant and it turned out spectacular!They are the best in the business!

Er
Review β„–40

Every single visit is a pleasure. Whether it’s gifts for friends and family or myself! The selection is massive and I always have an opportunity to express exactly what I’m looking for and they put the idea together. Would highly recommend to anyone purchasing jewelry, no matter the occasion.

Ni
Review β„–41

Beyond WOW’d every time I step foot in this store! I feel funny even calling The Diamond Family a store, because it feels more like walking in to your best friends family living room. Each and every staff member is pleasant, friendly and accommodating. I’ve never not been offered a beverage which is a top notch touch. Today my fiancΓ© and I stopped by to pick up my wedding band and to pick out his. I tried my band on and WOAH, was it beautiful! It was the exact size that was ordered however, it needed a slight adjustment to be smaller. The ring was taken to the back along with my engagement ring. During this time we shopped for my fiancé’s band. Not once was a ring that we weren’t interested in pushed on us and after my fiancΓ© described what he liked, they pulled out three perfect bands. The hardest part was actually picking one out of the three because all of them were amazing. Once we found β€œThe one” and it was time to pay. I was extremely pleased with the price and thought it was beyond fair, and I also chose to have engraving done. By the time we were finished my engagement was returned, more sparkly then ever, and my wedding band was adjusted and fit perfectly! You couldn’t even tell that the band had been resized, there was not a mark or blemish whatsoever. And they make sure your jewelry is always shinning bright by sending jewelry cleaner home with you. To say that both my fiancΓ© and I are pleased with The Diamond Family is an understatement. They will forever be our go to store for all of our jewelry needs. We couldn’t trust another establishment more then we do The Diamond Family. We live 2.5 hrs from the store and have many options around us for jewelry but none can compare to The Diamond Family! Thank you to the Haddad family for everything that you do and for the amazing service you and your staff provide time and time again!

Br
Review β„–42

Todd was great. Brought our vision to life! Great to work with-top notch customer service all the way around here. Lots of great little customer service additions that we haven’t seen with the competition. Automatic Text messages from store when ring was complete and after pickup. Darling little ring box with a light in it. Ring looks amazing!!!

Te
Review β„–43

We went to The Diamond Family to purchase earrings for a special young lady. Linda was the staff member who helped us when we went in last week. Linda was extremely knowledgeable, helpful, and patient with us as she showed us earrings in different price ranges and explained the qualities of each pair of earrings. She made our shopping experience pleasant and easy! We appreciated the way she made suggestions based on her knowledge of gem stones. She took the time to find out what we wanted and answered our questions thoroughly. We were looking for high quality earrings at a reasonable price and we were absolutely thrilled with our final selection. Linda helped us the entire time and even personally gift wrapped the beautiful earrings we chose. We highly recommend The Diamond Family (and Linda) for quality, price, and excellent service!

Gr
Review β„–44

What a wonderfully fun, friendly, personable, and relaxed experience! My contact with them initiated through text to discuss a custom design piece. Great response time, as well as respectful, friendly, and professional text responses. I then went into the physical store to complete the design process. That experience surpassed my expectations!! From the moment I walked through the door, I felt comfortable and welcomed. Everyone seemed genuine. I never once felt like a dollar sign while there or like β€œjust a customer”. It’s truly how every retailer should make you feel. You forget you’re shopping and just feel like you’re having an exceptional experience surrounded by smiling faces, warm and genuine energy. You don’t feel like a stranger. I’m so excited to get my custom piece!!! I specifically worked with Jonathan. I very much loved and appreciated Jonathan. He builds rapport and loyalty within minutes. Again, such an exceptional experience!! They definitely stand out as providing superior service and jewelry. Working with Jonathan, you’ll have added sentiment to any piece you choose or design.

Pa
Review β„–45

I told Lauren what I wanted and I love the ring that she designed for me. Highly recommend The Diamond Family.

Ja
Review β„–46

The Diamond Family went above and Beyond to find me the right diamond. Their customer service is some of the best I’ve ever experienced. They truly make you feel like β€˜part of the family.’ They have a customer for life!

De
Review β„–47

Every time I walk in here I am greeted by the kindest people. They are honest and go above and beyond with their customer service.

Am
Review β„–48

I love the Diamond Family! My engagement ring came from here, just had my prongs adjusted and when it was done it was so clean and beautiful. The staff are so friendly and a great fun atmosphere!

Jo
Review β„–49

My girlfriend/now-fiancΓ© and I had an absolutely wonderful experience purchasing an engagement ring from The Diamond Family! Perhaps like some of you reading this, we researched and visited jewelry stores in the St. Louis area and did extensive research online trying to decide where we should make such an important sentimental and financial decision. After weeks of extensive research and evaluation, it was actually an easy and clear-cut choice to go with The Diamond Family.Michael (who we had the pleasure of working with directly) and his staff are just awesome. I cant say enough good words about the people at The Diamond Family. Their selection is remarkable. Incredible, beautiful, unique rings that will fit your style and budget. And the diamond inventory is just tremendous, too. Michael and his staff take the time to educate you. Their knowledge is vast, and they work alongside you to help you select exactly what you want within your budget. We spent hours inside The Diamond Familys awesome store and never felt pushed or hurried into a decision.The final product was absolutely perfect and stunning. The reviews here speak for themselves. The Diamond Family is a 5-star jewelry store. We look forward to getting our wedding bands from here soon! Thanks for everything, Michael β€” youre the best!

jo
Review β„–50

My fiance and I are so pleased with Lauren, Todd, and the rest of the Family! They went above and beyond to make us feel like family and pick out the perfect rings and at the perfect price! We will definitely be back and recommend them to everyone!

Ra
Review β„–51

Beautiful and elegant atmosphere!!!! There were able to give me the ring she wanted! Her grandmothers ring sized up,but it was worth it she broke down then noticed it resembled her grandmothers and my response was it is and broke down even more! You Lady’s and Gents did an outstanding job! Thank you!!!!

Dr
Review β„–52

My sale person was Tiana and have to say she eas amazing. So patient and sweet. Help me choose my earrings. Happy she did.

Lo
Review β„–53

Linda was very helpful and patient as we tried on necklaces. We found a beautiful rose gold and diamond necklace.

Fa
Review β„–54

From the moment I walked into the door, I was treated like family and was spoken to with a degree of respect and familiarity that you just don’t get everywhere. Michael was extremely helpful in pinpointing exactly what I was looking for. Couldn’t be happier!

Al
Review β„–55

Go see Alex Hadad. Dude is legit and easy to deal with! Thanks a lot guys!

An
Review β„–56

Awesome experience with the Diamond Family! They were able to make a brooch into a beautiful necklace. Their designs are amazing and customer service are top of the line! Would 100% recommend and will go back.

ja
Review β„–57

The staff here is EXCELLENT! Could really not be happier. And their selection is fantastic. They are top of the list.

D
Review β„–58

Alex and his team are very professional and a lot of fun. They helped me pick out earrings from a beautiful collection. They took the time to show me more jewelry that I wanted to look at for future purchases. Thank you for such a great experience! Will definitely be back and I definitely recommend The Diamond Family for all of your jewelry needs!

Jo
Review β„–59

Alex and the team took incredible care of me! Love the jewelry and the customer service is top notch.

Bo
Review β„–60

Top notch customer service and quality!

ch
Review β„–61

Always a great customer service experience. They truly make you feel like family. Highly recommend.

ia
Review β„–62

Friendly, helpful, readily available sales staff, not pushy, good prices especially with a recent sale.

kr
Review β„–63

Really enjoyed working with the folks at The Diamond Family in Manchester. Specifically, I enjoyed Tianna - she is very helpful and not only took care of what I needed but also helped me try on wedding bands. They are professional and have beautiful jewelry!

ke
Review β„–64

It was was quick and easy, I told the sales person Tianna what I was looks ng do the price range and in 40 minutes I was finished ,wrapped and out the door with one of my wifes 60 the birthday present, thanks again!Keith Brown

As
Review β„–65

The Diamond Family is top notch with customer service; we specifically use Todd and have bought many quality pieces from them. Highly recommend for custom pieces, any type of jewelry and higher end watches. Great experience start to finish; hope to see you all soon:)!!

Ma
Review β„–66

I could not have asked for a better experience in shopping for an engagement ring! At first it was somewhat overwhelming because of the number of choices but my sales associate (Lauren) took us step-by-step through the process until we came up with the absolute perfect ring including diamond and setting! Michael and Alex and the rest of the team were awesome as wel!. I could not recommend them more highly and they will make your once in a lifetime experience one to remember in a very positive way!

Ch
Review β„–67

Alex was sooo great and helpful! We definitely felt like we were well taken care of. Alex is knowledgeable and goes the extra mile. From working with us via email, to even cleaning my ring and tightening up the prongs on my engagement ring without me mentioning it needed to be done. He knows his stuff! That was what really stuck with us and knew we were in the right place. Diamond family has a great variety of jewelry to choose from as well! Definitely worth the 5 stars!Y’all I need to update this! Got my engagement ring back and my new wedding band! They took care of me! I am extremely happy. My engagement ring was a little scuffed up on the bottom and they smoothed it off! See! The extra mile!!! If you don’t go here, you are missing out on an amazing staff and company. We will definitely keep coming back here for all of our jewelry needs!

Je
Review β„–68

I love the jewelry selection here! The staff is so friendly, helpful, and knowledgeable about their products.

Ju
Review β„–69

Very friendly and professional . They really made me feel like part of the family!

Jo
Review β„–70

The staff are extremely knowledgeable and could not be more pleasant to deal with. There was not a question I had that couldnt be concisely answered and I always felt like they were trying to get me the best deal they could. 5 stars, will use again in the future.

Je
Review β„–71

We had an incredible experience with the Diamond Family. We were welcomed warmly and treated so well. The staff goes out of their way to help and make sure you get exactly what you need. We will never shop anywhere else!

Bl
Review β„–72

Jonathan was great! I was referred here by one of his previous customers, a patient of mine, and I could not be happier. They made the payment easy and quick all while helping to mix amd merge two separate rings I was shown. The ring is sure to be as beautiful as my soon to be fiancΓ©. Thank you all so much and if you read this and considered zales or shane Co I would really reconcider. I was going through them originally but took the time to see the selection here and it made a huge difference. They will help you create anything you can really dream up. Also will be returning for their wood/metal rings in the future.

Je
Review β„–73

I came to the Diamond Family because of how great their reviews were... and I haven’t been disappointed!! One thing I appreciate is that they work on all their jewelry in-house, so nothing is being shipped anywhere and that gives me peace of mind. When picking a ring out, Todd patiently walked through the process with us. He pointed out when my expression changed when he showed me the setting that would become mine,. I loved how Jonathan shared in my excitement about my ring too! I had said before to him about wanting an emerald cut, and he didn’t forget that! You can tell each of them truly share a passion for jewelry because how excited they get talking about it all. My fiancΓ© and I will now be life-long clients of theirs!

Mi
Review β„–74

Mike Haddad is so passionate about his customers and we love him for it. Thank you for always taking care of us, Mike. We appreciate you.Lauren is an amazing sales associate that helped me pick out my wedding band. I tried on dozens of styles and wasn’t happy with how any of them were lining up with my ring. I was very particular about any gaps between the ring and the band, but I didn’t want to solder. She picked out a crisscross band that I would never pick out for myself and when I tried it on gave my ring a beautiful rope-like style and now I’m obsessed!!Really great pricing and really great service!!

Da
Review β„–75

I dealt with Jonathan who was very knowledgeable and worked within my budget. Purchased a very nice diamond necklace for my daughter. He showed me several different options at different price points. I feel confident that I made the best decision, with Jonathans help.

ma
Review β„–76

Always a great experience and beyond excellent service!

la
Review β„–77

The Diamond Family was amazing! My diamond wedding ring was in desperate need of new prongs, replating, & cleaning. When I got it back it looked brand new! The staff was all so friendly & welcoming & my kids loved the massage chairs & sodas! I’ll definitely be returning for my future jewelry needs.

Ju
Review β„–78

Always a great experience! Wide range of options and products!

Ka
Review β„–79

The salesman Johnathan was very knowledgeable and professional. He was also very pleasant. I would recommend him to my family and friends. Thank you so much Johnathan!

Ni
Review β„–80

Look no further. Mike, Todd, and the team at Diamond Family are the best in the business. They helped guide me through the process and offered many options at different price points. I had many questions and they took the time to make sure that I was completely informed along the way. I went to several other β€œreputable” local jewelers to shop after my initial visit with The Diamond Family and the customer service and options were dismal compared to my experience with the guys at Diamond Family. They will work within your budget to offer the best value for the money and the customer service is unmatched. Thanks for a great experience. I will be returning to The Diamond Family for all future jewelry needs! Support a great local business and shop The Diamond Family!

El
Review β„–81

Jonathan has helped me with a couple purchases and questions and even from many many miles away, I’ve had great experiences and have been beyond happy with my purchases, the communication and the entire process. Highly recommend!

Ja
Review β„–82

Love this place. Lauren and company are super helpful. My first stop for anything jewelry.

Bj
Review β„–83

Great service with even better prices. Loved the team and the atmosphere!!! Tianna is amazing!!!

Li
Review β„–84

I WANT TO LIVE HERE!!!!!I love the diamond family! I am a gem and crystal collector and I have a lil crumb of gold and some jade. Lauren helped me and told me the cost of my jade and gold! She was so nice! I just love the lighting and the jewelry was so cute! The diamonds were sooooooooooo pretty my eyes almost fell out. THE DOG IS SOOOOOOOOOOOOOOOOOOOOOOOOOOOOO CUTEEEEEEEEEEE

Je
Review β„–85

We used The Diamond Family for the purchase of our engagement rings and wedding bands. We worked with Jonathan. He was knowledgeable, helpful, and great to work with. I would recommend both to anyone looking.

Ma
Review β„–86

I called talked with Lauren she was very helpful so I decided to go in found exactly what is was looking for had an amazing experience she was so kind and willing to help!!!! Thank you so much we will be back!

Li
Review β„–87

After several disappointing trips to various other large-name jewelers in the St. Louis area, we thankfully found The Diamond Family. Visits to other stores in the previous months left us uninspired; poor customer service, sparse inventory levels and very few designs to choose from (we were searching for a Mens wedding band). The only other great experience we had was at Tiffanys at the Plaza Frontenac, but their pricing was out of my budget, for the material I wanted.After a final disappointing outing to West County Mall, I Googled jewelry stores nearby and found The Diamond Family - highly rated at an impressive 4.9 stars out of hundreds of reviews.The moment we entered The Diamond Family showroom, we were warmly greeted by Michael and were even offered a drink (my fiancΓ© gladly received a glass of scotch) while we browsed their inventory. The first thing I noticed was that they have a much larger selection of mens wedding bands than anywhere else we had looked. Various metals, designs, accents - there were plenty to look through. Michael went over their preferred line of wedding bands based upon my fiancé’s style and gave ring material suggestions as I considered different price points. In the end, we found the perfect 14kt white gold band, in an extreme comfort setting.Their rings are made to order, and ours was ready for pick up just five days after ordering. I would highly recommend The Diamond Family to anyone looking for a high-quality and expansive selection of men’s wedding bands. We were treated kindly in a zero-pressure environment, and I walked out spending twice as much as I had intended – with absolutely no regrets. My fiancé’s ring is perfect!

Mi
Review β„–88

Love the staff, Michael is more than helpful and would recommend to anyone looking for jewelry big or small.

Me
Review β„–89

Everyone that helped us every time we went in throughout our ring buying process made it so easy and they were SO NICE! Johnathan helped us pick out the most perfect wedding rings, and I will never forget the wonderful experience I had at The Diamond Family; I would recommend this place to everyone!!!! I am forever grateful for them!!!

An
Review β„–90

Fantastic friendly service. Jonathan was beyond helpful and informative. Walked in looking for a particular Rolex, walked out a Customer for life.

Jo
Review β„–91

Todd made our experience amazing. We recently traded in and were looking for a new jeweler. We’ve definitely found the one! Every interaction has been more than enjoyable. My hard to please fiancΓ© hasn’t stopped smiling. Highly recommend.

Je
Review β„–92

From the moment you walk through the door at the Diamond Family you feel like exactly that...Family. The Haddad’s and their team are some of the most gracious and knowledgeable people within this industry. I’ve purchased multiple pieces from this shop and will continue to do such. Their service is top notch here.

ky
Review β„–93

Oh man, Tianna is the queen of glam. Let me tell you. I was in a pinch and waited too long to get something nice for my girl for Valentine’s Day but Tianna said β€œhold my water bottle” and got me set up so quick, and even helped me get a little bundle of gifts together for the occasion. Huge life saver! I know where I’m going for ALL my jewelry needs forever.

Ba
Review β„–94

I stopped in to pick up a repair and was treated like I was there to buy a million dollar ring. I have worked as a gemologist all across the US but the salespeople did not know that when I came in. I can recognize a top notch store and this is one.

Ka
Review β„–95

We have been doing business with The Diamond Family since the 80s. Hands down the best family jeweler in St Louis. No reason to go anywhere else!!

Ju
Review β„–96

There is no other place in STL that I’d recommend more than The Diamond Family. Todd was an incredible individual that went above and beyond to connect with us and make the entire experience unforgettable. If you need an engagement ring or anything else, I can’t recommend Todd and The Diamond Family enough.

Al
Review β„–97

Aptly named, The Diamond Family will treat you like family. I was treated with exceptional service and on an astonishingly fast turnaround during the hunt for an obscure stone for my engagement ring. They outdid themselves when they custom made the wedding band of my dreams then a few months later. Michael and his team are very professional, thorough, and do a great job of educating the buyer. No matter the budget or the project, they’ll get it done and give you options, ideas, and guidance galore. I am thoroughly impressed and they’ll have more of my business.

Ma
Review β„–98

My wife and I have done business with The Diamond Family for several years now. Each time we feel like we are sitting down with a family member to help us make our purchase. Jonathon was who helped us last. He took his time, showed us options, and helped us get to where we wanted to be. Thanks and we will be back!

Ri
Review β„–99

Love The Diamond Family. They are always very nice and helpful. Ive been shopping there for what seems like 20 yes. Ive purchased everything from loose diamonds to jewelry for myself and my daughter. I wont go anywhere else. They also have a great selection of unique pieces, and pieces in every price range. Not to mention the light up boxes really give every piece that extra sparkle, and make a lasting impression.

Je
Review β„–100

Always first class service and selection. Thank you!

Information
100 Photos
100 Comments
4.9 Rating
  • Address:14441 Manchester Rd, Ballwin, MO 63011, United States
  • Site:http://www.thediamondfamily.com/
  • Phone:+1 636-391-6622
Categories
  • Jewelry repair service
  • Diamond buyer
  • Jeweler
  • Jewelry appraiser
  • Jewelry buyer
  • Jewelry designer
  • Jewelry store
Working hours
  • Monday:10am–6pm
  • Tuesday:10am–6pm
  • Wednesday:10am–8pm
  • Thursday:10am–6pm
  • Friday:10am–5pm
  • Saturday:Closed
  • Sunday:12–6pm
Service options
  • In-store pick-up:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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