This place is sacred to me and dear to my heart. I have been in treatment for the MHI I live with at South Nassau, now Mount Sinai, for over 20 years. All staff and psychiatrists are exceptional, but like most of us, we have our favorites.I have been through a good amount of hospitalizations and the shock of being discharged can be unbearable, confusing, shameful, and utterly terrifying. Give these program(s) a try. Give yourself the opportunity to learn, grow, and heal. Yes, its a commitment. Youd be amazed at how professional, empathetic, understanding, and non judgmental these therapists and staff are.Be kind to yourself; youll be amazed at your growth. Cultivate gratitude for those you help you along the way. I certainly do.

Terrible place. Id never go back there again. Front staff have an attitude and dont know how to set up appointments properly and when I called for my appointment, they leave you on hold for hours or hang up on you. My first year here I got to see one good psychologist, but it was cut short for only 4 months because her time was up working there. So they just put me with whoever and my new psychologist they assigned me to was completely disrespectful to me. She showed no courtesy or empathy. Completely ignored anything I had to talk about and showed no compassion for what I went through in my personal life, she showed little to no motivation to help me with my problems and would cancel last minute without even calling me to let me know not to come that day, making me drive all the way out there instead of letting me know in advanced that she couldnt make it that day, seriously? TELL your patients if you cant make it that day instead of telling them the moment you walk in the clinic to the front desk and the front desk doesnt even say anything or seem to care when I told them shes done this many times already. I asked to see someone else and the next psychologist was just as rude and unprofessional with a bad attitude. She would show up late to almost every session. Id sit there waiting for a half hour sometimes until shed decide to finally show up and the session would end so fast because she was always late. After that I called to cancel my next app and never looked back at that place. Its disguising and no one here seems to take their job seriously anymore.

The Receptionist was rude, and didn’t let me finish my sentences. The office itself is a dump, no patient confidentiality,seeing as they ask you in the middle of a waiting room “reason for your visit”, leaving the clients no choice but to answer questions in front of strangers in a waiting room. I will not be back. Do yourself a favor and find a different mental health provider.

This place is a disaster. The front staff seemed ok cause they just do what needs to be done like set your appointments, and so on. But the doctors and counselors that work here are horrible and not very understanding of any problems going on in your life, past or present and would rather not listen to it. They rather you sit there and talk about irrelevant things like talk about comparing classic movies from the 50s, which is odd since that is avoiding the issues in the present and digging into irrelevant things of the past, or would rather you sit there and say nothing at all. I get it, this makes their jobs easier and less pressure on them cause its easier for them to have patients that dont have much to talk about any issues happening or just have you sit there and say nothing makes their job a lot easier so they dont have to listen or deal with patients with real life situations happening in their life. But that is a huge downfall in trying avoid the patients problems and want to put it aside cause these counselors they hire are not mature enough to handle patients that been through a traumatized life. They show no compassion or empathy for what youve been through or what you are currently going through. One of them laughed and made fun of my traumatic events, had such a rude attitude and was immature to even be considered a counseling staff member, another just didnt want to hear it cause it was too much for them too handle and wanted to ignore it. And another just said I dont know what to say, maybe go on medication? for an easy way out than trying to help listen to you. I highly do not recommend this place, You are better off going to a private counselor and spending hundreds or thousands or any other clinic because these doctors and counselors at South Nassau are a disgrace, especially for making jokes and rude comments about terrible things that happened to me and my condition, so save yourself the stress.

I have never been treated more horrible in my life. These people will treat you like garbage for having any type of anxiety. They yell at you and do not serve you as a patient. The quality of service is ZERO to NONE. I have never been more horrified at how the secretaries talk to the patients. I get it, you sit at a desk all day and deal with people, ok but why take it out on them? Rude, inconsiderate and mean. The doctors are not great, they don’t listen to your problems and they prescribe whatever they want. Save your time and go somewhere else.

Had a good psychologist , psychiatrist assigned was a nurse practitioner who was very very bad. Luck of the draw with any individuals in psychiatry field. Guess it’s best to keep passing over the bad ones and request new ones until a good one is found.

Called repeatedly to schedule an appointment for my grandson. No one answers the phone. Leave a message no one returned the call stop by the office at 2277 grand ave Baldwin and they refused to set an appointment said I would have to call the phone that no one answers

Great staff. Terrible Doctors. For example: Dr. Susan Kane, she rude and does not care about her patients. ⚠ Do not come here.

RUDE! UNPROFESSIONAL AND UNEDUCATED! The so called secretary hung up the phone on me pbefore directly answering any of my questions. As for patient confidentiality, theyre not following those rules! I couldnt believe the woman on the phone with me try to pry out a patients name out of me! I am disgusted.

I like my professional here, however, the front desk is a nightmare. I have called two days in a row asking for an appointment, and it always goes to voicemail. Ask for a return call, and nothing. I asked to not be transferred to voicemail, and sat on hold for 8 minutes, and it never picked up.

Great place

Very helpful and have had a good experience when visiting their office