We had new, thick carpet and memory foam pad installed in three bedrooms, closets, hall and living room. Cooper Services sent out two installers to residence in Balch Springs, Texas. They were on time, worked hard, and took very short breaks if any at all (I just saw water breaks, staying hydrated) and it was triple digit weather....HOT. They were respectful of our home and to us. They did an excellent job and cleaned everything up. They did work all day on Friday and came back early Saturday morning (their day off) as promised to finish. My husband and I were very impressed by these two installers. Glad I went with products from Home Depot and Cooper Installation Services (offered by Home Depot). The only down fall was that the carpet was a week late in arriving to Home Depot warehouse but not HD or CIS fault.

This Home Depot is ok. Ive purchased things from them before, but as always its like pulling teeth to find people to help you. I have never purchased anything to have installed however. Anyway, I purchased a toilet and paid to have it installed. I never heard from them so I decided to call them. Well they told me it would be a week later before they could come out. They also said they dont give an open window time, but they would call 30 minutes before they arrive..I work and so happen I could not take that call at that minute. I called them within less than 7 minutes and they told me that I would have to reschedule because I missed the call..IT WAS LESS THAN 7 minutes. Anyway, I could go on and on with fighting with them, I just returned the merchandise and got my money back. Long story short, from this experience the installation part of the Home Depot service sucks.