Even being short on employees on one visit, was attended to immediately. Emmanuel is SO professional and WITH a great personality which is very hard to find. VERY knowledgeable and personalized service by everyone tho!! Dont forget your military/veterans discount too.

Smart young man help very much.

Both associates who helped me were nice and knowledgeable.

Helpful staff, great prices.

Always find what I need

I most say, everytime I come to this location I get a personalized service. The stuff go 110 % on the services. Highly recommended coming to this location.

Very helpful but slow

Had got in and out all in a timely manner but I didnt like how the boss treated his employees

Went in for a check engine light. African American man behind the counter was not helpful at all. Made zero attempt to help me figure out the code or what the issue was. I left and ended up going somewhere else where I was assisted. Why advertise that you assist in checking out check engine lights if that is not the case? Place is only good if you just need to buy something quickly but dont expect any actual customer service.

Nine times out of 10 they always have my part

Their to busy to do what they advertise and check out the check engine light I wont go there again

Very helpful!

Guy at counter was quick knowledgeable and very nice

I love it but not in love with it , cause at OReillys there a gorgeous woman working there Im in love with OReillys

They were nice and helped me with everything I needed

Went to the one on Elam Rd. so they could do a check engine light test,but because of covid19 they arent allowed to get inside the car. DYI is how theyre going. I tried to find where to plug it in at but gave up when I couldnt find it.

In & out so fast.

Had a guy named Tony that was so helpful and courteous and i told him i would post on the website. You need more people like him . He installed the stop light bulb on the car and had a little trouble but he would just smile while doing it.

Great service. Also keeping sanitary stations very good

Great customer service and well knowledgeable able what I needed.

Always jammed with people

I went in a couple days ago and 2 customers were in there without masks, and an older white lady employee with her mask pulled down below her chin.

Found what we needed w great customer service given to us always my number one spot to go

Went in for an alternator for my 05 mustang gt and the guy brought the wrong part out 3 times

No of urgency when it comes to customers. They gas a line of 12 people and only let one person handle the line while a couple of others did other things around the store. Everyone could have helped and gotten the line down in so little time. They do not care how long customers have to wait. I did wait in the long line and purchased my products but to be able to post this review accurately.

Love it

Great staff went out of their way to help us very professional

Oil change deal. Employees always give you the best deals. They save you money. Always smiling and happy faces. This is something we, customers, look forward to.

Ok

Good place

Very good service

I do not like this area it feels uncomfortable for a single woman

Play Store nice prices

I went for a checkengine light. The associate was very friendly & knowledgable. He told me what the code meant & offered several inexpensive remedies to try before doing a major repair.

Christopher, the assistant manager, was a life saver! He replaced my windshield wipers for me! Great customer service! Thank you so much! 5 star service for sure!

Very nice staff the women & men very helpful most all the times I go in there

Always open good security great service

Long lines

I just got out of this AutoZone about 20 minutes ago, the manager Shanika Gains was the most unprofessional manager ever. I witnessed her being rude to a non English speaker.. I called her regional office to put a complaint on her. As well an employee from that same store mentioned she’s like that with more customers we just have to be the “lucky” one to not get treated like that.

Its an auto zone. But thwy have my double edged wipers I like.

I just want to start off saying that your business hours are listed not only on Google maps but also on your establishments door. When your supposed to be open and your not its a bad look then to have the women in the store to come to the door and instead of opening the door they watch my husband walk back to the car when he went back to the door because clearly both women inside was standing at the door he went back to it and it was still locked and it was past time for the store to be open. Then not even 3 mins after the store opened the white lady came outside and stood next to the entrance smoking. Not sure what kind of people you hire where the employees dont want to work and just stand by the door blowing smoke on whoever comes in. How do you walk out for a cigarette and you barely just opened the doors. After opening time.

Kind and helpful employees.

Very disappointed in the customer service. Imy husband and I witnessed an employee berate a non English speaking man searching for help and the woman was harsh and rude towards him. Never going back!Also her name is Shanika Gaines. Fire her immediately because she is driving customers away

If I could give no star that would be great. I went to go return something cause it wasnt the right part and the manager told me it wasnt her fault said I needed to go to a mechanic if I want the right part and it just my side mirror I was replacing. And basically told me I couldnt return it cause it was already 9:40 after waiting in line for 30 mins. She didnt wanna look anything up....

Not usually one to leave bad reviews because I also work in the customer service industry, and I know how badly a negative review can not only affect the store but also the salesman/employee but I felt that this one had to be said. I came in twice and was unfortunately helped by the same gentleman (I believe his name is Christopher Correa, an older gentleman. Possibly got his name wrong) he was very rude the first time. Made no effort to engage and was extremely condescending. I don’t know much about cars, and I’m sure he knew that because he made it a point to let me know I didn’t know anything. But I gave Christopher Correa the benefit of the doubt the FIRST time, I thought maybe he was having a tough day ( I know I have them ). The second time I came in was like the first, but worse. Same guy, worse attitude. He treated me like I was the most unintelligent person on the planet-not a very good feeling. And I hate to be the person to point this out because it’s 2019 and unfortunately this is still a big issue, but Christopher seemed more eager and upbeat to help out the white customers. I dislike that this still happens, and these days it is very easy to accuse someone of this type of behavior but it is very evident with Christopher Correa. Each time I go in he has a very positive attitude with the white customers but quickly shifts his attitude and directs his arrogance towards people of color. (Not a very good mindset to have when the majority of your customers coming in are people of color, brown and black). He is especially rude to the Hispanics that have a hard time speaking English. Each time I go in there is at least one person in there that can barely speak English, and if Christopher helps them they walk out looking disrespected and insulted. I know this is the United States and English is the predominant language, but this is also Texas so you’re bound to bump into someone who speaks another language. Have some respect and decency to grab someone who can help better the situation. I’ve read the other reviews for this location and I’ve seen AutoZone respond to a couple of them saying we do not tolerate or accept these situations but I see no action. AutoZone, what are you doing to better your people and prevent situations like this? Again-AutoZone! What are you doing to better your people and prevent situations like this?!

Went in for a battery and asked for a 740 cold cranking amp. The store employee said that they did not have a 740 and gave us an 800. I originally went in only because my car was having a hard time starting on very cold mornings. A female employee installed the first battery which did not respond. Second battery was installed by an employee by the name of Joe which made it spark. Gave us a long sequence to get the car started and it never would. Finally drove it at 30-40 mph home. Worked for a few days once we had it flashed and now not working. Autozone refuses to accept any responsibility for a battery that they installed incorrectly and caused damage! The store manager was VERY rude and unprofessional. Do yourself a big favor and go to OReillys, they know what they are doing and better on customer service by far!

I went in there and it felt like thay thought I was going to rob them or something I was going to get something but looked at the time was about to have to get my daughter from school so I was just looking around there was a few good workers tho Ill give them 5 stars

We were able to find everything we needed and the person who attended us was very helpful and attentive

Good selections. Helpful staff. Adequate parking

Ill give the staff 5 stars. Ill give AutoZone 1 star. Extremely high prices.

Very very rude at first... I went in too exchange a 50.00 set of headlights . The mgr then ask the other employee if I had came in with them,or do we need too watch the camera.. WTF! watch the camera fir what? Ive been a long time customer too this store ,a long time customer... The other employee verified me bringing them in as well!!!! Now Im irate being stereo typed ,Im sure because of my tats. Other than that,Im a very clean cut guy,very respectful,and have a good job,and di not steal nothing.... He finally exchanged the lights for the correct ones. I bought high beam and needed low beam,no money back penny for penny exchange. SMH why would I be put through so much over that? After I named off like 8 or 9 cars of mine or that I previously owned and he seen them all in the computer. It may have made him feel better ,but I honestly dont think so.. I believe with all my heart he though I stole the headlights. That is no way too judge anyone,but someone who you can verify all their cars etc. No its not Ive spent lots of money here,and have earned alot of points and met alot of people here at this store. I believe I will be looking for a new auto parts store too . Im not in my teens or my 20s or 30s ,very bad judgement on the Mgrs part.. I will update with a name too staple too these very very judgmental actions..

Positive

This store is the best i been in....clean store.....fast service

I dont think I have ever left a review before. Went to Auto Zone on Elam Rd today for a new battery, to help out someone not capable of fixing their own battery. The line was long but all staff was helping someone non stop. I thought I was just buying a battery and was going to install myself. Roy was the employee I got. He was so amazing. He first tested my altinater and battery. He then put in a new battery. He was amazing and releived me of a huge stress. I can not thank him enough for what he did. He had no clue my life needed a kind hand at the moment and he was there to give it.

Like I said before my favorite auto part store. The prices and service are great.

Had a small car kit that I needed to purchase, they found the part, ordered it and I was able to pick it up next day. Efficient and quality customer care.

Im sorry autozone over the years has went down hill.i only go there for my warranty parts because over the past years I recently purchased my part store them in my warranty are all lifetime but anytime may I have the chance to buy another part from Advance you order online get a 20% discount on any parts that you buy and pickup in store the same day thats a deal thats a hell of a bargain it sucks AutoZone cant compete with the other competitors around them

Good place if you want your parts right away, but if you dont mind waiting a week buy on line much cheaper!

Very nice, helpful, informational and considerate, thanks Brian heavy white fellow with dark black hair very good man.

Everytime Ive been to this location I was greeted with a rude cst service rep. Most Auto Zones are extremely helpful but this one leaves something to be desired. #dobetter

Always have the parts I need

Bought a light for my car and they happily helped me but the light in my car thank you so much AutoZone!!!!!

Its better to Google what you need

Is there a minus stars? I have never been treated so rude ever! Went in saturday afternoon. Heavy set man asked for my info. I didnt know if my car was a st, sxt or ? I asked if he wanted to go out and look at my car and he rudely said No i do not, and i need that info. He had just been outside helping a younger girl. Guess i was too old to be intresting enough for him to help me. Made several rude remarks so i left and drove my already over heating car to mesquite to another auto zone. They were awesome!! She said he should have asked for my vin # and looked up my info. I will never go back there and have told this story to everyone i can so they dont go to a rude store.

Worst AutoZone EVER. Customer service doesnt even exist here. They give you the wrong parts and act like its your fault. They wont exchange a faulty part or wrong part without giving you a hassle and trying to charge you extra. They wont help you even if you ask. And to top it off they will tell you they cant help you because they dont have enough people when you are the only one in the store and there are three to four employees. Screw that! I will never go back to a place that clearly doesnt wasnt my money.

Love to buy all my parts for my car there.

Always have my parts auto zone its my store

Dont be in a hurry whenyou come here. 1 person at counter. See 2 others ... 4 others now. And only 1 person started helping ppl here.

Had a attitude

No issues

Had 2 brand new alternators fail on me manager upgraded me to life time warranty free of charge pretty damn awesome

This place awesome you got it anything you want.

The staff at this Auto Zone are helpful, knowledgeable and courteous.

My check engine light came on, stopped at AutoZone and they ran a free diagnostic test. The problem was minor. No longer worried my engine was going to blow up.

Man my dad says Anthony is the best.

Good assistance , good price on all Auto Parts 😀

Good service and clean organized store.

Good availability of parts and competitively priced.

Sad

Parts galore

These people are slow and dont care. Bought a battery duralast gold thats bad and they cant test it because there battery tester doesnt work apparently and eont exchange it.

I didnt have to wait all day

Had what I was looking for and great service

Great always help or have what I need

Been there several different times they change employees employees there now does not have any knowledge a product

A very good place for auto parts

That team work good slow but good

Helpful employees and great prices

Needed a battery for my car. They also let me borrow the tools ti remove the old one and save the core charge.

Came right when they open. Best time to get stuff before everyone comes in with their problems.

Has always been very helpful

Worst customer service and shelf organization ever! The Asst Mngr not helpful what do ever.

Had what I need fast in fast out

The best place

This place is super ghetto and not safe. While I was in line an employee started arguing with a customer. Then chased the customer out the store yelling and cursing at him and tried to fight him. Never ever going here again.

Convenient location

Always find what i need for car

Horrible customer service. I walked in and waited for someone to assist me for 15 min and 2 male employees looked at me laughed and walked away.

Great products, good customer service

Friendly & helpful.