Went in to look for a ring, I was amazed with the excellent customer service with Lupe (female) and Alyssa. Very patient, explainable, helpful with me I definitely recommend Valley Plaza location and I will keep coming back for future purchases.

The absolute best customer service, and amazing jewelry! Thank you so much Lorraine, and lupe , me and my wife will definitely be back for more .

We love this place ❤my husband and daughter both got rings today sale people are very helpful and friendly

Lorraine was professional and very helpful and friendly. You dont see that much more. Gracias !!

Honestly my initial experience was not the best but Janelle was def able to save the day when I got her the 3rd time I visited the store. She is super easy to work with and has great customer service. I would def recommend working with her if you want a great experience every time.

The sales Associate Lupe Campos is the best one customer service always ready to help with a smile on his face goes the extra mile for the customer I really appreciate that

Lupe is so rude. I came to pick up my ring that my boyfriend bought for me and it took Lupe 5 minutes to even greet me. I will never spend my money at this store again. There are plenty other jewelry stores in the mall that provide quality service to their customers. I strongly discourage anyone from spending their money here, they do not value their customers period.

Great Customer Service, Janelle . She Went Out & Beyond To Meet My Expectations. Mind That, My Expectations Werent High. Appreciate Your Honesty, Determination, & For Being Yourself. 😀

Helpful staff. Love this store

Went to look for a birthday present. Was helped by a woman and then when she needed questions answered she brought in an older man. She was pleasant and helpful, he was short and seemed like I was wasting his time, which was funny since the store was empty. I found an imperfection in the ring to which with his jewelers loupe or magnifying camera, he couldnt find. Maybe he didnt want to admit it but it was plain as day to me. Instead he suggested I drive back to where I came from 2 + hours away to see their selection. If you dont have a whole lot of customers youd think the service would be better. They actually had a larger selection than the other stores in the mall but this guys attitude made me not want to come back.

The gentleman salesman named lupe was very knowledgeable and attentive. Made my purchase well worth it

Our jewelry conzultantz, at thiz location, add delight to our zhopping experience!

Excellent sales staff. Best deals are ads.

Ny husband and I always get our jewelry here.

Everyone was very helpful and nice. Thanks i will definitely recommend and shop again

Worst customer service i have ever received. The male associate and the old lady are so rude and to lazy to look up something in the system. This people dont have any knowledgeable about how to welcome clients to the store and just do the basics to help someone.

Lupe Ramos and staff are awesome

The staff was very helpful

I just had my ring fixed and it took over a month. Then I got it back and a week later two diamonds fell out.

Great customer service

Clean friendly staff

Here I bought my wifes ring ... excellent service ... always friendly

Staff is too friendly