I ordered a part for my spa and it was shipped out fast, was a delay on the shipment due to UPS. Backyardplus contacted me to let me know it was gonna be delayed. You guys are buy far the best Ive ordered from. Will definitely order from u if we need another part. Your great guys thanks. 😊

My hot tub stopped heating so I called backyard plus and talked to a tech advisor who walked me through some diagnosis on the tub. He asked about voltages on pins on the panel and I gave him the information. He determined the heater was bad and needed to be replaced (a $330 part). I specifically questioned his judgement because I had read on another page that if the heater ohm readings are right, chances are the heater is fine, and my heater did indeed ohm out correctly. He told me that quite often the heater is bad even with the right ohms, and guaranteed that it was the heater. I purchased the heater, and installed it... still no heat. I called a local spa service center and they suggested I look at the relay board. Sure enough, big hole burned in the relay board. Called backyard plus back, and spoke to customer service - they put me through to a tech who told me had he handled the call; he would have known it was the relay board, but not all techs have the same experience. I escalated to the highest level of customer service, and they said there are no guarantees that their techs properly diagnose - and there are no refunds on parts installed. Best they would offer is 10% off the part I actually needed, but told me I was on my own with the wrong part they told me to order, and that I should sell it on Ebay. Clearly they dont stand behind what their tech folks guarantee. They are a good company to buy parts from if you KNOW what you need, but dont trust them to figure out what it is you need because when they misdiagnose, they dont stand behind the purchase they suggested you make.

Super helpful staff, intuitive website, and fast shipping.