So let me first say I’m a single mother and terribly afraid of rodents! I have only been in my new apartment for less than a month and started seeing mice. From the moment I called them everything was amazing! Now let me tell you about my service technician Michael. He came out and greeted me with a smile. He listened to my concerns with empathy even though I was being really really dramatic. He took extra initiative and did some extra things for me that he didn’t even have to do! By the time he left I felt not only PROTECTED BUT SAFE and RELIEVED! The day he came was the first night I was able to feel comfortable in my own home! Good customer service and genuine people are so hard to come by now a days it was really refreshing to know that people like that still exist. He said something to me that spoke volumes. He said he treats every home like it’s his home! To see someone take so much PRIDE in their work just warmed my heart. He wouldn’t accept a gift from me but I hope this company will recognize him for not only the OUTSTANDING employee he is but for his GENUINE spirit!

Everything is wonderful with this company. Company. The only issue that I am having is if their business office is with their business office. I have been overcharged twice. The manager and the technicians are wonderful.

I have been a customer twenty plus years. My current Technician, Mr. Frazier is very professional, yet Personable. I try not to be a Pest , but even if I am , Mr. Frazier handles the issues professionally, and I appreciate that. Excellent customer service. He services another property that I own, and the service is excellent.

The Best Ive ever had to treat my house..

Always on time, friendly, kind!!Both technicians have serviced this house for years.The telephone people are terrible.

Terminix does a great job of getting pests out of my house and they are very respectful.

They are an outstanding company.

I do NOT have service with this company. A technician, Michael, from Bainbridge shows up to my house in Valdosta. He knocks on the door and when he gets no answer he starts walking the property. He just lets himself into my backyard, through the privacy fence, wonders all over my property and even walks in my garage. He has no paperwork or documentation proving why he is on my property. My wife confronts him and he says he was given an order to come over. It was a very sketchy experience and what type of company just lets their employees trespass without cause. Ive owned my home over 2 years and have never had service with this company. He finally leaves and puts a card on my mailbox that I need to switch this address into my name.

Have not heard from them. They were to contact us and its been several weeks.

Terminix took over our contract after Southwind Pest & Termite sold out.I had horrible experience with Terminix before but for lack of other competent pest control in our area I gave them a few months.Once again their service is lacking.I didn’t see any significant improvement after their treatments. So I called/emailed to discontinue our service.It is IMPOSSIBLE to discontinue service with Terminix. They transfer you around and you THINK you’ve accomplished something but then they send another bill!I was frustrated and just stopped payment of the bills. Guess what? They disconnected our service. Surprise surprise!Works for me.I did research and put together a pest control regime that works for our business. Just FYI...ALL of the chemicals needed are sold online. I got mine from Amazon.Be sure to order 2 different poisons and 2 different hormone regulators so that you May alternate these with each treatment. No bugs! No pests! Boom. No bill

The inspector was timely, knowledgeable, friendly and professional

Great confusion over scheduling. You must call the service center. You cant speak to anyone locally. They confirmed our appointment 3 days earlier and then did not show up. We called again and were told we were scheduled for the following week. We held again on line while they contacted the local service manager. He called and said we were never on his schedule on the day that the service center confirmed to us. Very frustrating. Do not recommend. Their local folks are great when you get them out, but scheduling has been like this for a while and only gets worse

Very good company. They take care of everything. Wonderful staff.

Mike was great, very professional and thorough!

Excellent customer service!

We have had a total remodel done on our home over the past one and half years and we can say that the team that came out from Terminix were by far the most professional, courteous, prompt and through group to date. We feel confident that they addressed our true needs and we have peace of mind knowing that our home is protected, safe and healthy.

Terminex Staff were prompt, professional, and responded to the problem immediately. They cleaned after the job was done and took time before and after completing their task to talk with me and my spouse. I would definitely recommend this company. Remember we get what we pay for and not always the cheaper way is the best/safest way.

We had Kyle and Ron help us out. Kyle set everything up and completed the scheduling process and followed up. He fully explained the services and what was included and answered all my questions. Ron came out on time when he said he would be there. We had great communication with the Terminix associates. Ron completed the treatment in a timely manner. So far we have been pleased. Everything was done so quickly and they worked with our schedule. Awesome job!

Scheduled an appointment and was given a window from 8-12; My 83 YO dad sat for four hours and serviceman NEVER showed. I would like to say they were prompt and timely but at this point I am very disappointed.Acct # 12968511My account number for ......... RoadThere was a lot of promise when I originally bought a $6300 package, Dewey was very responsive initially but now has gone AWOL, We have had termite inspectors scheduled only to find out that termite inspection was done only three months ago and that they were mis-scheduled, The access door for under the house has not been remedied as promised, we basically want communication and a plan of action that is more cohesive and concrete than what we have seen Thus far. I did leave you a voicemail on this number after I tried to get in touch with Dewey multiple times. My father and sister are on premises at all times, Thank you for your attention to this matter.This is one example of the text messages sent to this organization, all I can see is disorganization, non communication, confusion.....goes on and on, I would love to speak with someone in management who cares

Mike Baltzell Service Professional came to my house back in November of last year & sprayed & told me he would call to make a appointment with me to come back BEFORE Thanksgiving to fumigate my home , I HAVE NOT heard anything from him or Terminix since

Arrived on time and completed on time. Great job!

I loved how quickly someone got back to me about my online request. They worked with my schedule and it was very easy. The only thing I had an issue with was when I setup my appointment, I wasnt informed to the extent that I needed to prepare for the technician. Nor was I told that I had to be out of my house for a number of hours. Everything was worked out, but a little heads up about things like that would be very appreciated for anyone else in the future. Especially if they are told at the time they setup their appointment. Otherwise I am VERY satisfied with everything I paid for and my service from the technician.

Joel is the best. He helped solve some problems and keeps them from coming back. Complete professional

They never came if it could be have a star i would have gave them that

I had scheduled an inspection with Mike Kearley and wanted to pass my thanks for a great experience! Mike was very professional but also personable. His demeanor kept me engaged concerning my home but he was never pushy about products/services. Based on his knowledge and recommendation, I chose to accept a new level of coverage. Mike is a rare asset to have in the industry these days and I hope Terminix recognizes his value. He is truly a Superior Performer!!I would also like to thank Terminix for my next visit by Corey Kent who installed the new preventative. Corey, although young, impressed me with his expertise and he was very helpful in answering my questions. Outstanding job!Ilook forward to these two in the future and will recommend them to my neighbors and colleagues. Many thanks!! Ken Block

I have never had to pay for a service i cant recieve😡😡😡 called and called no one shows up but they dont forget to call and take your payment. So looking for new service!

I see no bugs in my house anymore

Reliable.

The worse experience ever. I was charged for services I didn’t receive and it has taken almost a month and I still haven’t received my money back. I wouldn’t recommend this terminix to no one. I’m constantly getting the run around about my money and it’s three weeks later. This is completely unprofessional and unacceptable.

This company deserves to lose market share. I have a rental house with a termite contract. Terminix sent me an email telling me when they would treat the house. I called to inform them the time and date would have to be coordinated with my tenant. (The automated scheduling assistant was less than helpful, so I got a live operator who was even less helpful!)They informed me that the tenant would have to call them for the appointment. When I said it did not make sense that terminix can contact ME to tell ME when they were coming, but they could not contact the resident to find out when they could come.... They hung up on me. Pretty poor customer service.It is unfortunate that you can not speak to the local folks that live and work in our community. I am sure this could have been a much more pleasant exchange if that had happened. As it stands, I can not recommend them, there is much better customer service available in our area.

Had an appointment today between 8 amd 12. No one showed or called but I recived a call to survey how he did. Well he didnt show up or call. Guess I need to call someone else.

Brittany is so professional and we are so happy with her terminix service.

Im not sure how they have good ratings!Im pretty sure their treatment is made of sugar water. What was only a few bugs turned into more and more only after treatments. Every time we would have them return they would keep recharging us! Dont waste your money, use a different company that actually handles the problem!Not to mention customer service is awful!!

The salesman was very knowledgeable in explaining the treatment options for my home and yard. The 2 technicians were very professional...great teamwork all the way around! I highly recommend Terminix!

Very professional and do their jobs quickly & well!

Dena from Bainbridge, GA is wonderful and have excellent customer service to all of her customers. She relates to her client personal and knows their families and asked about them also. She enjoys her job and her smiling face proves that.

I live in a wooded area. I hardly ever see bugs. Especially since using them.

They were quick to get our information for payment, but when it came down to financing it has been a nightmare. We have been waiting three weeks to hear back from someone. Every three-four days we’ve called the 800 number and continue to not receive any answers.

Terminix has given me awesome service, knowledgeable, timely, courteous, cost efficient for me, good to their word. Never had a problem. Terminix is thumbs up w/ me 👍🏼

No service performed. Was told someone called and said service had been done. It Never Happened

Always on point and I love my technician

If I could give them no stars I would. I had a termite inspection done over a week ago, the report of which I was supposed to receive last Friday(per Terminix Bainbridge Branch)...after numerous phone calls by my banking institution and myself, I was unable to reach the branch manager and NEVER received any follow up calls or responses back after having Terminix Customer Services email the branch multiple times requesting a response back. The branch essentially held my report hostage until after making several different calls today to the CS department, a manager from that department was able to forward me my report. Not only will I NEVER utilize Terminix, but I will use the power of referral(in this particular case) to dissuade use of Terminix and more specifically, Terminix located at 334 Collier Street Bainbridge Georgia...and for the record, the delay was not the most pertinent issue...the obvious total refusal to follow up/respond back was and is entirely egregious and unacceptable

I love how everyone that works with terminix is so professional and answer in and all my questions!

Professional, and quite thorough! My home is well protected. Thank you Terminix!

I like them because of the follow up visits if necessary.

Dont complete job have to call every week.I shouldnt have to check there work. They should do the job. Been dealing with then Siena December of 18.

The technician is very polite and knowledgeable. Very flexible with her schedule.

Given we are new customers and only have the initial visit to go on so far, my recommendation is mainly based off the wonderful technician we had, Ronnie M. Stone. He arrived on time, he was very friendly and extremely patient and knowledgable answering all of our questions with a smile. Ive used other companies in the past and they could all take a customer service lesson from Mr. Stone.Tabatha Ledford

Very nice man. Very friendly to my dog. Would recommend him to anyone.

HAD GOOD EXPERIENCE AND POLITE SPECIALST AND WELL INFORMED

I called and scheduled an appointment on Thursday 9/6/18 for services to be provided today 9/8/18 between 1 and 5 PM. We have fleas in our house that have taken over. We have been staying at a hotel for the last 3 nights to avoid being bitten repeatedly. We recieved the before appt checklist that asked us to make sure everything was off of the floor and all floors to be mopped and swept. It also asked for grass to be mowed. Today we checked out of our hotel and came home to make sure all of the necessary steps had been taken. It is now 6:40 and no one has shown up. We have been waiting at the house since before our 1-5 time slot with no phone call, no update, and no exterminator has shown up. We called customer service around 5:20 and spoke with a woman who tried but was unable to reach the technician who was supposed to come to our house. We asked to be called back with an update to let us know what was going on and if someone would be showing up today. We were told after the spray we would have to be out of the house for at least 4 hours and now we would be looking at having to stay out until after 9pm. The woman advised us that sometimes the techs get behind on appointments but that at whatever time their day ends if they have not made it to all appointments they will just go home anyways. And again we have received no phone call or notice of this as we are sitting here being bit. At 6:30 we called again and spoke to a gentleman who apologized but said that he could not help. He told us that he would have to contact our local branch which is now closed and will not reopen until Monday and that we also can not schedule a same day appointment which is putting us back until Tuesday. We are scheduled to leave town Wednesday which we were told has been noted in our account but we cannot wait until Tuesday for someone to make it to our home to take care of this. We are extremely disappointed with Terminix and their service, or lack thereof. We will most likely be cancelling and looking elsewhere unless someone can help make this right. Even if appointments were overbooked, which is really a bogus excuse, we should have at the very least received a phone call letting us know what was going on. If no one was going to come we would have left our flea infested home ours ago.

Terminix has always been very professional, efficient, and customer friendly.

Terrific customer service experience!

Terminex did a fine job and were able to work around my schedule!

George (mgr), Jennifer, Seth, and Van are wonderful. I am moving from miami, fl. to Quitman, Ga. They have gone above and beyond to accommodate me immediately. If you are in need of a pest control service, this is the best Terminix Bainbridge. They are professional, honest, kind, and caring. They were very patient with me. Thank you Terminix Bainbridge, you all are the best.

This company has the quality of knowing what they are talking about and what measures to take to solve the problem killing termites.

I appreciate the professionalism of the staff and the extra care they take to make sure my property is pest free.

Dena Horne is great at treating the hiding places of pest. She is great.

Technician arrived on time. He was friendly, professional and diligent about doing his job well.

Brent Williams was knowledgable and professional. Great job.

There was a schedule mix up, but the Pest Technician, William, really made up for that with his professionalism and concerns.

Pest control

Great service from Mrs. Horne

Tech never showed up for free inspection...gave me a quote over the phone and it was much higher than all other quotes yet they claim to shop their competitors to make sure they are the lowest...A JOKE

Good, faithful service.

Expensive for what we were asking

Always professional

I appreciate the good service I received from Terminix personnel to correct, update, and prevent troublesome household problems.

They are good

They were mean to me

Excellent

Great work Terminix