user
Hot Rod Garage and Mufflers
312 E Main St, Azle, TX 76020, United States
Appearance
Hot Rod Garage and Mufflers

Comments
Du
Review №1

Would rate 0 stars if I could. Absolutely trash customer service. Supposed to get full exhaust headers back installed by them. Originally a 2 day job. I carried in my own mufflers, tips and electric cutouts and trailed the truck over an hour to them. Day 2 comes, I call them, hey hows it going? Shop* We had to order a special pipe bend for you, itll be here tomorrow.OK, no problem. Lmk as I have to drive so far for it.Day 3, I call at 4pm, hey, looking like well finish today?Shop* no, parts didnt get deliveredOK, no big deal.Day 5, I call again 4pm, hey buddy, hows it looking?Shop* well, parts still havent come in, theyll be here tomorrow, (Saturday). Well have it done by Monday morningOK, cool, see you Monday.Today rolls around and no call, no message, I wait til 4 again without hearing a word. Hook the trailer, drive an hour and 15 minutes.Its still on the service rack, I do not see my exhaust tips on it from a distance. 4 employees sitting around in the shop hear me say an expletive when I look under it and see it took them a week to get a foot of pipe installed...Guy I dealt with gets up and walks over.*yea, sorry man my welder went down today and weve been busy.I look around and count 3 welders in eyesight from outside...I say, you couldve called me man, you have my number and know I have to drive over an hour.*shop guy. Yea, Im sorry man we were just busy today.Dude, this is unacceptable business.Mind you there were several guys and and an OReilly employee sitting in a pow wow circle when I arrived an hour before closing.He starts going up with the lift like hes gonna start working on it and I told himNah man, we aint doing business, put it down Im taking it back home.My original exhaust was already in the scrap pile, parts I had brought needed to be located by another employee somewhere in the shop instead of locked up in the cab where they found them. As Im loading up I get a good luck finding someone else to do it. How this business stays in operation with ethics of this caliber blows my mind. I wouldnt trust this hot rod garage to rotate your tires

Gi
Review №2

Have a few issues with my vehicle one being my door hinge broke and I have a check engine light on Brian and BD fix my door and went the extra step to adjust it ran the computer system on my car to figure out why the check engine light is on and I set up a plan to start getting these issues fixed. These guys went above and beyond great customer service would recommend for anyone they have low fare prices and they treat you like family

ti
Review №3

Great people,they go the extra mile for customers

Jo
Review №4

Nice folks got right on a small welding job for me.

aa
Review №5

This place is awesome the mechanics are nice and great customer service im definitely going back to get my halos done on my car.

La
Review №6

Brian chip and Sean Our customer friendly very proficient Good service

Cl
Review №7

Fixed muffler on truck. Very friendly their work is 200% with me thanksHot Rods garage

ka
Review №8

Favorite auto shop

Mi
Review №9

O yes best deals great thrills for the deal

Sa
Review №10

Amazing service with great prices and very friendly, respectful staff. Will definitely be back and would definitely recommend!!

Ro
Review №11

Great Team ExcellentService

Ri
Review №12

Knowledgeable and hknest

Information
6 Photos
12 Comments
5 Rating
  • Address:312 E Main St, Azle, TX 76020, United States
  • Phone:+1 817-550-3405
Categories
  • Auto repair shop
  • Muffler shop
  • Used car dealer
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–3pm
  • Friday:Closed
  • Saturday:8am–6pm
  • Sunday:8am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Similar organizations