I needed a new fast charger. Good selection. Staff following common sense Covid procedures. Excellent experience.One note on parking. The store is at the end of the row. The developers left just enough space for two rows of parking on either side of the drive. If you drive a larger vehicle, it is easier to park down near the Chipotle and walk. Vehicles swing into the drive immediately off Detroit; keep your eyes open.

I went to the Avon Store to switch my service from Verizon. Everyone was so nice and Jessica waited on me. I ended up getting a new IPhone and switching my service because Jessica was so knowledgeable about the service and phone I felt so at ease changing my business over to AT&T after being a Verizon customer for many years. Now I feel I have a place to go if I am having any problems as Jessica made sure to let me know she would help me in anyway she could. I am very happy with my experience and I wish there were more caring and knowledgeable sales people like her.

Great customer service. I was in and out of the store with a new phone in 10 minutes.

My phone is fixed yay the best 😊🇺🇸

I use to use this location all the time but the customer service has gone downhill. I even tried Crocker but it’s hard to get them away from watching tv to help you. Avon employees are flat out rude. I’m not sure they even realize what’s coming out of their mouths and with what tone. Hopefully AT&T gets it together with hiring training.

I just cant say enough about Jessica, Store Manager She was incredibly helpful, understanding, efficient and kind. Customer Service seems to be lost these days and it was nice to know it is still alive with Jessica and AT&T. Thank you. Mary Carlstedt

Excellent experience they were able to quickly assist me with my issue!

Called ahead, asked how long it would take to turn my phone in. Austin said ten minutes. I said ok my name is.. and Ill be there at 447. Walked in and three people walked in with me. Took all of them before me, I guess it didnt matter that I called ahead. I left with my phone. Couldnt wait any longer. ....post review..I went back on Friday evening and no one was in the store. Two people were ready to wait on me. It was a success, turned in my older galaxy for the newer one. My big hurry was to do it before I lost or broke the trade in phone. Updating my review..

Waited 45 minutes 3 employees were still with the same 3 customers so I left, going to try it again today if I get the same results Im going to change carriers

I had to replace my IPhone 6 Plus and went to AT&T store In Avon on Detroit rd! Reva my sales person answered all my questions was was very pleasant and efficient! It was great! In and out in less then an hour and Reva transferred all my stuff to the new iPhone SE

Awesome staff! New employees were amazing!

Managers and reps there are awesome! Would recommend this store to anyone

All new staff; great workers who know what they’re doing!!!

All new staffing now! Excellent service!!

The staff at this location is always super helpful and cool to chat with.

Alex was so exceptionally helpful when we needed to get my daughters no longer functioning phone replaced. At first it looked like the only replacement for the LG was a flip-phone (not acceptable) he called corporate or what ever AT&T phone gods and was able to get us a better phone that what we currently had. Then AT&T surprised us, originally told a 3 - 5 day for delivery, someone must have thrown the replacement phone on a moving Fedex truck and it was at our house in less than 24 hours. Always going over the top for customers at the Avon location!

Manager Therese went out of her way to get phone I wanted from different store. She also expedited my visit to speed up my purchase and activation. Jerry, my sales rep. was extremely helpful and patient transferring my pics and apps from my old phone. He went above and beyond to make sure I was satisfied.

Very helpful staff who helped me resolve my issues quickly keeping the costs of my cell phone down to a minimum for

Jessica was SUPER helpful!

Had a lot of questions. Had several issues that needed attention. I had plenty of help and a lot of good information given to me. If I wanted to judge AT&T and their phone costs, this would not be a 5 star, but the service, advice and time given to me and my family by the store employees was great.

Excellent! So helpful, polite and patient!! Took the time to help me understand my phone. Unfortunately I did not get his name but I know he has recieved a nice promotion!! He deserves the promotion. I am happy for him!!+

All new amazing staff!

Excellent service

Nice people working there but At&t still is very expressive and overrated with pricing. Other phone providers still blow them away with service, towers and affordability. I dont call 300 monthly bill affordable. These are reasons why pre paid phones still rules and will probably rule in the foreseeable future. We will try again in about 10 years.

Staff MGR WAS AWESOME AND MY HUSBAND GOT HIS PHONE AND THEY WILL WORK TO GET MINE TY😉☺

Good store. Nice staff.

Bad Its had been way to much have mistakes

Staff is friendly fly and it took us approx 10 min to purchase a new phone and have everything completed.

Mark and Amber are the best! Amazing service, went above and beyond!

Very helpful and willing to do what it takes to help the customers very good service

Went in and was treated be friendly and knowledgeable associates. Talked with a guy named Donald and made switching over from Verizon seamless. If youre in the market see him

A T & T is the WORST when billing you for your cell phone!MAKE SURE YOU KEEP ALL/GOOD IF YOUR RECORDS WHEN DEALING WITH THEM.For example finally received my card for trading in my phone, I received a notice afterwards advising me they could not find evidence of my phone being traded.in. There have been so many problems I cant list all here. SMH

Was very helpful with every question we had. Very good!!

Best staff, and very clean looking store, helped me very quickly and spared no time.

Most terrible ATTstore I have ever been to. Average waiting time is more than 2 hours. Sales representatives are only nice when u will spend money. If u are there for service no need to pay, they tell you call ATT or go to website. They dont know how to do it.

Wife and I switched to AT&T and we have nothing but good service from them! We were with sprint and they were overpriced and the service was awful!! Melissa was a great sales rep and helped us with all our needs!! Thank you AT&T

Amazing service from two, nice gentlemen. Cellular options were made clear.

Wait is way too long. Poor customer service. When busy they don’t acknowledge waiting customers. No payment machine. Waited 45 min to pay a bill and unlock my account.

Great customer service! Joe & Kris were amazing!

Got a prepaid chip for phone. Quick easy no hassle

Had UVerse, they told me in store that the better deal was the DirectTV/UVerse internet combo, bill has been absolutely all over the place since, now being charged twice what I was originally quoted, and their only recourse is to call Retentions, a 1-800 number that I cant get anyone of substance on either

Pretty bad customer service. Just got off the phone with sales a few minutes ago and he could not wait to get off the phone with me. Was talking to him about switching from Verizon to AT&T and he was just not that friendly or helpful and seemed like he wanted off the phone. I was signing up for a family plan, as well. Their loss.

Fixed my phone and gave great advice.

I love AT&T. The staff are always awesome to work with. The wait times can be long, though.

Had to wait but got good service

Devin is an amazing salesperson!! Very knowledgeable and helpful!!

I was an at&t customer for 28 days. This place was as mismanaged as youll find and for such simple tasks...

Professional and courteous

Very helpful and understanding staff.

Very helpful staff

Friendly helpful people who knew their stuff and they have wide selection!!

Always friendly, knowledgable staff!

Just opened my first statement-it is not consistent with what I was told at the store. Now I am facing $10 plus extra a month. I called customer service and they want to charge me $150 as an early termination fee.

Very helpful staff

Great service

Everyone was helpful and great

I get headache when I visit

Great service

Attitude problems

Very long wait!!!

Helpful

Love it