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The Karis Group
9501-B Menchaca Rd #100, Austin, TX 78748, United States
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Ch
Review №1

Had reverse shoulder replacement. Called around different surgeons for pricing and made our choice. Unfortunately we could not get prices from the surgery centers, thats a surprise in the end. We received our hospital bill after the down-payment & co-pays up front, and it was astronomical!2 hours in a surgery center, thousands & thousands of dollars. We decided to dispute this because it was about 7 xs the price of the first surgery center that we thought was over the top, and called the Karis group. Everyone there is knowledgeable, consistent as far as following up & keeping us in the loop. It always seems like these hospitals can just charge you whatever they want, The Karis group took all of the stress out of the situation. We literally left it in their hands & are grateful that we did. I cant even express the relief of not having to deal with being taken advantage of by the medical billing department or have that payment for life hanging over our heads. We are very grateful for everyone on our case at The Karis Group. TY!!!

jo
Review №2

I just wanted to write because the service I receive goes above and beyond excellence; these people truly care. The best group of people I’ve ever worked with in the healthcare industry., Keep up the good work. Thank you Joseph Arsenault

An
Review №3

I recommend The Karis Group to assist. Justine Hearn was my Medical Claim Adjuster, she took care of my situation and handled it! She was caring, understanding and really wanted to help me out. I really appreciate the assistance I received from her.

An
Review №4

Vanessa T was so kind, knowledgeable and respectful. She seemed genuinely interested in helping me with my medical bills. She followed up and followed through any time she said she would. At one time, I missed her call. When I explained that it was because I was out looking for our bird that Id accidentally let fly away, she even had kind words for me about that. Very sweet and considerate! I am so grateful to have her on my side.

Ae
Review №5

Karis provided no help to me with getting my hospital bills decreased. They just told me the option was to put the $37,000 bill on payments or pay it now to $18,000, which is what the hospital already told us on the bill. So Karis did not help at all when we were paying then to and heard all these amazing stories before of them doing so. They were horrible.

Xx
Review №6

They kept me updated continuously. Notified me of everything needed in one discussion. Very friendly. They seem to care truly about helping and dont everything they can on your behalf. This is the best part of my insurance plan!

Da
Review №7

I cannot thank Patrick Gaul enough. He was my patient advocate and was successful in getting me a 95% reduction on a hospital bill.He was detailed and thorough and was always available and returned my calls promptly. It took longer than expected but am thrilled with the outcome.Thank you Patrick.

L.
Review №8

I have dealt with Karis to address my health coverage several times and they have always been pleasant, helpful and knowledgable. Very easy to talk to and show compassion and interest in really addressing your needs.

Ch
Review №9

Excellent customer service and a relief to have someone there to help me through resolving hospital bill!

Ju
Review №10

I am excited to use this service to help negotiate an extremely high medical bill.

Ir
Review №11

I was very pleased with the help The Karis group provided. They helped me get full payment paid of my hospital bills. The personnel are professional and efficient. They address your concerns and keep up with your case. Thank you so much for your great work.

Ja
Review №12

Extremely helpful. I simply had a question and was contacted a few minutes after I hit the send button on my email.

No
Review №13

Excelent Service!!Karis Group save me time and money!!Zaria was very kind and helped me a lot!!!I definetly recommend Karis Group!!!

Ma
Review №14

My husband recently passed away and his health insurance company paid only a very small percentage of his hospital bill. I was recommended by Tom at Cigna to talk with them. Kathy was very helpful and I felt very cared for. I will repost when I have gotten a resolution.

Je
Review №15

Very good company to do business with. Patrick was awesome helping me .

Mi
Review №16

I spoke to Cindy to get my claims started. She was so pleasant and easy to work with. She explained the whole process and took the time to go through my situation with me.

RO
Review №17

Today a knowledgeable young lady on the phone really made my day by just doing her job. Thank you for all the info you sent me. I found exactly what I needed. I love that!! Thank You!!! You Rock!

Mi
Review №18

Karis 360 is wonderful to work with!! Their representatives save you TIME and money! You no longer have to find things on your own when you have Karis!!

Li
Review №19

On November 2019 I contact The Karis Group Insurance after I received a multiple bills from two separate hospitals. The total bill was over than $30,000.I’ve been helped by a representative that name Brandy Rodriguez.Brandy is so professional and very knowledgeable!Thanks to her I almost Cleared the whole due balance of this Ridiculous bills. In final I payed a bit more then 2000$.Brandi you are the best. I definitely would recommend for any person that need help regarding bills and situations like that to use the Karis group and especially Miss Rodriguez.

Da
Review №20

The Karis Group was very helpful and informative. They communicate well and respond back to you within 24 hours. The Karis Group also helped with our financial needs.

Ro
Review №21

Rarely do you encounter customer service on this level. The two people I worked with, Cindy Putnam and Patrick Gaul were quick to return messages and phone calls from the outset of our encounter. All I want is for someone to listen, acknowledge and try to help me. I got that and more from Patrick Gaul. Concise, profesional and kind in our interaction. If he gets results will be THE BEST outcome. If not, it was an honor and enlightening to spend time with this gentleman. An asset to the world and his company for sure. Thank you Karis Company!

Do
Review №22

Nadjaliette Hernandez-Lopez - is great and very customer center focused!

Co
Review №23

As of today I am paid in full because of working with the Karis Group. They were so helpful walking me through what I needed to do. Understanding the next step what to do next. In the end they helped me get 75% off my bill. I feel like I can breath again. I was working with Joseph he listen and let me talk.

Bo
Review №24

They are truly a needed service for those facing outrageous medical bills. Everyone needs an advocate in areas they are not familiar with, facing big bills that are not normal. Im glad they are on my side, helping me in areas Im not familiar, but facing the bills.

Cr
Review №25

Saved me a ton of time and money. Zaria was incredible.

Mi
Review №26

I had a very long and wonderful conversation with one your your representatives and she was patient with me for not understanding insurance issues and she was incredibly knowledgeable about my concerns and I believe she has guided me in the path for my issues.Sincerely, Michael Bussoletti

La
Review №27

Today I got the best news ever, my $170,000+ hospital bill was discounted 95%.I know I could not have done this myself.THANK YOU The Karis Group and especially Joseph M for all his help.

Ca
Review №28

Karis has been amazingly helpful with negotiating my medical bills. I worked with Justine specifically and she was incredible. In the end I got my 50,000 medical bill reduced to about 1,000$. I can’t explain the relief I felt when Justine told me. Highly highly recommend this great group of people!

To
Review №29

Joseph Marek and others I have dealt with at the Karis Group have been wonderful! Joseph has been so very kind and knowledgeable. He has gone over and above to reach me and to guide, encourage and advise me. He is quick to respond to any questions I send him and tireless in his patience and efforts on my behalf. He has been an amazing advocate with my medical provider! How different our world would be if everyone, myself included, displayed his kindness, tenacity and integrity!

Ch
Review №30

The Karis Group was very attentive and responsive to my requests. Not only did they keep me up to date on any new changes or requests, they were sensitive to my needs. I would definitely recommend them to other individuals or families.

Ra
Review №31

I want to thank Justine Cavazos for working so diligently on behalf of my wife . She promptly answered every email and returned every phone call. After the subject hospital had reduced the amount due by 35%, Justine was able to obtain another 15% reduction. Justine exuded care and kindness in her advocacy on our behalf. It is greatly appreciated.

Ra
Review №32

I want to thank Nick Christie 4 picking up the ball where others left off. He was diligent with the calls to providers as well as keeping me informed. Unfortunately, the sub contracted providers refuse to negotiate other than payment plans even though they have been substantially compensated by insurance. The hospital was extremely cooperative 2 discount according to my income. Thanks again Nick Christie 4 your diligent efforts🙏

Mi
Review №33

Joe from the Karis Group was amazing. He dealt with every detail every step of the way. He made sure to always keep in contact with me even if it was just to tell me they were still working on it. They saved me around half of my bill. Joes positivity was contagious and made me feel less worried.

Ci
Review №34

I loved working along side of Juan. He was extremely on point with keeping me informed every step of the way. Juan negotiated my medical bills with accuracy and his ethics are rare in todays business world. I truly cannot say enough good things about Karis Group and Juan Castillo represented them above reproach. Thank you for helping make this process as painless as possible.

Ba
Review №35

The advocates at the Karis Group have help us twice now obtain additional discounts off of our medical bills that we would have otherwise never known about. Highly recommend their services.

Ma
Review №36

Very professional and knowledgeable. Gave me hope to helping me out in anyway possible with my outstanding medical bills. Still waiting for the outcome. But a good feeling that someone cares enough to understand and try to help. Thank you!!

Ma
Review №37

Listened to me instead of talking down to me, appreciated the direct straight forward conversation. Believe they wish to help, thank u

NI
Review №38

JOSEPH MAREK TOOK CHARGE OF MY ACCOUNT AND GOT ME RESULTS FAST!! VERY COURTEOUS AND FRIENDLY PERSON.KEPT ME UPDATED WITH ALL INFORMATION TO MY CASE.HE TOOK TIME TO LISTEN TO MY ISSUES WITH PAYING THESE BILLS AND ALSO HAS A GOOD SENSE OF HUMOR. I WOULD RECOMMEND HIM TO ANYONE IN THE SAME POSITION. THANKS AGAIN FOR GETTING THE JOB DONE PROMPTLY .NICE TALKING TO SOMEONE WHO ACTUALLY DOES THERE JOB!

Wa
Review №39

Like most of us my wife and I need help from time to time in completely understanding specific areas of our Health Insurance Policy. Picking up the phone and calling for help from someone you have never spoken to is uncomfortable and stressful. Especially when the subject matter is as complicated as Health Insurance.The Karis Group was a refreshing experience for my wife and I. They first listened to our concerns and in a very professional and warm way quickly explained what options we had and assured us they would be with us step by step in working toward a solution. NICE !

Br
Review №40

The Karis Group was very knowledgeable, understanding, and helpful! I am so grateful to have had the benefit of their assistance!

Lo
Review №41

Very caring and knowledgeable team. It can be scary trying to get insurance and a provider.

Th
Review №42

I had an amazing expereince with Justine of the Karis group. I was grateful for all her help, support, guidance and knowledge on working through my medical bills. I am not sure I could have figured out all of the various bills, overlapping bills and options for payment without her help. It was a pleasure to work with Justine and I think she is amazing!

Ki
Review №43

Nick Christie was so very kind. He listened, sympathized, understood and knew exactly what to do! He resolved the issue I was having with Peconic Bay billing and was able to negotiate a payment my daughter was able to afford. Thank you Nick!! We are so grateful!!

Gw
Review №44

I thank God for The Karis Group, because I was told I could apply for financial assistance and I was rewarded a 70% discount on my hospital bills, which were not covered by my insurance. My insurance did provide The Karis Group as an advocacy for me. I am so very thankful for their competence and caring. All who helped me were so very kind!

St
Review №45

Brandi has advocated for us going on the better part of twelve months. What began as a routine annual physical turned into a diagnosis of AML, induction treatment, consolidation treatment, and finally a bone marrow transplant. Obviously insurance doesn’t cover everything, so it’s been a challenge to cover medical expenses while I’ve been unable to resume work. Thankfully I’m nearly back to normal and I expect a green light to return to my life soon. It’s with a new perspective that I thank Karis for their help managing the extra costs over time

De
Review №46

Brandy Rodriguez was always upbeat and professional and the outcome was excellent.

fo
Review №47

Great company that helped in my time of need. Erin was fantastic.

Ch
Review №48

The people at The Karis Group were able to provide encouragement and a genuine willingness to listen and help me when I felt I was overcharged for a CT scan. We worked together to get the bill reduced from $6700 to $2000

Iv
Review №49

I had a great experience with The Karis Group! My representative Juan Castillo helped me get out of a tough spot and I will forever appreciate his help! Great service.

De
Review №50

Amazing group. They have been so helpful!

Ab
Review №51

My Karis group rep successfully negotiated medical bills to far more reasonable amounts, and communicated clearly with me along the way. I am so grateful for his help in the process!

Mi
Review №52

My experience with Justine at THE KARIS GROUP was phenomenal, to say the least. She was always so patient and kind over the phone and via email. With bills coming from each department of the hospital,TKG took care of all of them for me,.... One by one. What an amazing feeling. I would recommend this company to anybody who was, or ever will be in my situation. Thank you for everything, JC!!!Sincerely,Michelle N. WilliamsA Happy Client

To
Review №53

This is Claudia Peters, using Toms google account. My husband Tom passed away March 15th. I am a retired RN, primarily working acute care and home health for over 35 yrs. I have been working with Juan from the Karis Group since April 25th. Prior to that I worked with Claudia Aguilar, and often felt that she did not communicate, read the emails and know exactly what was going on. I must say that Juan has been much better keeping me informed and is on top of everything. He calls and updates weekly and is always very pleasant, positive and professional. He has been a pleasure to work with! He is amazing! He accomplished a lot with his timely followups on medical bills. I cannot thank him enough for all of his help.

Ka
Review №54

This has got to be the hardest company to deal with I’ve ever come across. They COMPLETELY dropped the ball on negotiating my bills. I could have saved time and done it myself. Now all of my bills are in collections and my credit has taken a major hit. Do you think The Karis Group cares?! No. But it wouldn’t know either way because I can’t get anyone on the phone. I wouldn’t recommend this company to anyone. They are awful.

Ri
Review №55

I just started working with the group yesterday in an effort to negotiate a medical bill. So far they seem to be great advocates. We will see how it all works out

Ga
Review №56

The Karis Group is assisting me with my HUGE hospital bill in an effort to get it reduced. My VERY knowledgeable patient advocate has professionally begun the process for me.

Mi
Review №57

It took a while, but this company saved me thousands of dollars in medical costs. Thank you!

Ga
Review №58

I began working with Brianda as my initial contact with Karis for my bill negotiation and then Brianda explained that she would then hand off what I had submitted to the next step which happened to be Juan. Both she andJuan were excellent communicators and Juan was able to get my bills mediated down to a reasonable amount which I settled with.I cannot say anything but wonderful things about their professionalism and diligence.Thank you Karis Group!

C.
Review №59

I had a very good experience, the assigned advisor for my case (Juan C.) did it professionally and effectively. I was satisfied with the service of the KG.

Ja
Review №60

Oh my I cant express in words how Awesome this company is! Joseph Marek got my information 5 days ago and called me today and literally blew my mind, he reduced my medical bills from almost $10,000 to $2877!! This company works on our behalf and they go Above and beyond, not to mention, over exceeding all my expectations. Joseph Marek YOU ARE AWESOME :) Thanks sooooooo much!!!!

Am
Review №61

I dont even know how to begin to express the amount of gratitude I have towards everyone working at the Karis Group; especially towards Omar Lacayo... Without the services the Karis group provided for my case, and Omars dedication towards finding an affordable solution, I would be in such a financial hardship... I am beyond appreciative for his services and would highly recommend anyone who is struggling through medical financial burdens to give the Karis group a call. Thank you thank you THANK YOU!!!

No
Review №62

I thought I had good insurance but after an accident I found out I was horribly underinsured.... I contacted the karis group and my negotiator Joseph meraki worked miracles to get my amount owed down significantly... he was polite and very professional.. I am astonished and very thankful

F
Review №63

The Karis Group Cares ❤ I highly recommend them

Sa
Review №64

Absolutely great customer service. And they saved me $1700!

ju
Review №65

I was excited to get “help” with a confusing medical billing problem but all they did was relay a discount-if-immediate-pay-in-full offer. No good. I thought they were going to help get my insurance co (Cigna) to cover what they should and/or get the hospital to fix a coding error but all they did (after 6 or 8 weeks wait) was pitch me a bit of a discount from the hospital to pay in full. They did nothing to help me deal with the insurance company. NOT HELPFUL.

La
Review №66

I am very satisfied so far for what they are doing for me.

An
Review №67

Jaun was great. Very on the spot johnny. I would recommmend them to my friends

Sa
Review №68

Service was excellent. very caring, understanding, very happy to have The Karis Group on my side.

Ri
Review №69

Had a fast and easy amazing experiance !

Ci
Review №70

Cindy was Very Professional & Careing & Helpful!!! Thank you!!!

Ma
Review №71

They dont do anything that you cant do yourself. They also dont respond to any form of communication to them. My bill now went to collections because of them. Avoid them at all costs.

Me
Review №72

Excellent experience.

Ta
Review №73

I very disappointed and dissatisfied.

Vo
Review №74

Great service

wh
Review №75

WORSE COMPANY EVER!!!!!!!!

Information
2 Photos
75 Comments
4.7 Rating
  • Address:9501-B Menchaca Rd #100, Austin, TX 78748, United States
  • Site:http://www.thekarisgroup.com/
  • Phone:+1 512-292-9560
Categories
  • Medical billing service
Working hours
  • Monday:9am–5pm
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:9am–5pm
  • Friday:9am–5pm
  • Saturday:9am–5pm
  • Sunday:9am–5pm
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