Great experience. Highly recommend

This business and the people working here are absolutely fabulous. Customers service, pricing and finished product all over the top excellent. I needed one tiny thing done and they “squeezed it in” with their busy schedule. I’ll definitely get big jobs done when I’m ready for it. Recommend 12/10. Thanks Sheila!

Spoke with Sheila who quickly got us on their schedule. Color me impressed! I was offered a rough estimate and a candid explanation of the down time - all of which left me miles ahead of the other glass company I called. I found WIndowWerks truly delightful...would use again.

Awesome fast and reliable service very professional and with great knowledge

We had every window in our house replaced. As most people might know, home remodel work is never pleasant, but I can actually say it was such a pleasure working with Gary and his whole team. Everyone from the office to the install team was completely professional and very respectful.

Cant help but like these guys. Sheila and her crew do care about making things right. They are busy (it is a boom town, after all) but they are making a sincere effort to take care of my small job. Thanks Sheila!

I had my windows and sliders replaces in December. Gary (owner) came out to do the quote and explain everything. Their pricing was better than the other 2 quotes I had. The custom made windows (build locally and made to endure Texas weather) came in a little earlier than anticipated, so we had it scheduled and installation done well before the holidays. I had a great experience and would highly recommend them.

This locally owned company impressed me beyond words. Their work was top notch and I would highly recommend them.

We had Gary put in a 12x12 door front in a revamped warehouse space - it looks amazing! They did a fabulous job. Very personable people from owner to admin to installer. Quality Organization. Thank you Gary!

They custom make any window you need and they are quick!

We have done business with Gary Carpenter and his crew for the past year. We had the whole house and a picture window put in. The work was done in stages and each time someone came out and measured and ordered the windows and installed within 4-6 weeks. I love our low-e double hung windows, they have improved the energy use in the house. Gary, his men and his office staff were responsive and professional.

They take so long to get the job done. I have them a few screens at a time. The last three screens I gave them from my window for reference to make new screens and what color I wanted. They told me it would take a while to get to mine (didnt give me a time) so I waited four weeks. I called. They just started still working on it. I waited another week then called. They said they were just about to call me. I picked it up and none of the screens were even close to the right size. I assumed they were the wrong order and returned them. They said they did and they just got around to mine. This allowed me to request a different frame color. They told me screens would be ready by x time the next day. Were not ready. A few days later I called. They said they were just about to call me to pick up the screens. I tried these screens they were the requested new color but two of the screens didnt fit. Frustrated again, I called to see if someone could come and get it done right. They agreed to this and had the screen makers call me then come by. After another week, they came back with new screens that fit but the wrong color. I just accepted them because otherwise Id have to go through all of this again and I was getting fed up. I wish I was compensated for this wasted time.

Needed my window replaced from storm and they said they would fit me in and a supervisor would give me a call. Never received a call, then called them back and supervisor was on the other line and would call back, two hours later no call. Found another window company to come out and look at my window. This will be passed on to the realtors in the area.

Lowes was half the price and much friendlier

They let me down this time. Needed one screen repaired. They always make a new one instead. Summary: didnt call to tell me it was done, didnt leave out on Saturday for me to pick up, therefore had to make a 2nd trip down from DFW only to find screen was 1/4 too tall. Shouldve just replaced the two bent frames, then size wouldve been correct.Customer house is 45 minutes from their office so had to go to nearest Home Depot, buy a hacksaw and cut the screen down. Saw was cheap and didnt have tape measure so took me 2 hours of cutting to get size right! After my 3 hour drive back to DFW got there much later that night than expected.

Pros: Great experience, professional friendly staff, complete honesty, best valueCons: this type of job takes time and is remodeling, so its messy and loudWe have a two story house built in 1993 and have always hated the windows. Solar screens were all the rage then and they kept our house dark inside and were impossible to clean. One of our windows was broken and many of the other windows simply did not work well. We decided new windows were needed. We priced them at lowes and depot and we knew the cost would be between 10k and 20k.We called one company on the recommendation of a family member, one from Angies List and one from Yelp. All were local.We found Austin Windowerks on Yelp. Every one we contacted was nice and contacted us promptly after being called. This was approximately April 10, 2015. The first firm we saw came in and was very informative about windows. After shopping lowes and depot, we thought we wanted double hung windows for ease of cleaning since we have a two story house. The 1st window person said double hungs were move expensive and showed us the model she carried. She told us about the glass choices and casement colors. We made some decisions and she started measuring. She measured and left. We got a quote by the end of the week for 17k. The next person came in and since we had already learned quite a bit about windows, it went much faster. We knew color and style. They were a siding and window firm. He measured made some suggestions about changing window style in places we had large mulled windows. We said we really wanted window style to stay the same and window sash lines to stay the same. His quote was about 15k, but that included replacing our large single hung windows with smaller sliders and picture windows. The price was better but we werent going to get what we wanted. Finally we met Gary Carpenter, owner of Austin Windowerks. After two interviews we thought we knew about windows but Gary explained a lot what we learned in much more detail and so we could understand. After we told him about wanting double hung windows he asked us why. We said that we thought they would ease cleaning. He said double hung windows are for northern climates where its colder and icier. We need to keep the heat out and seldom leave windows open. A double hung was not better at keeping heat out that so why use them. Also our windows were wide and tall. the bottom sash would be easy to lift out but not the top sash and both were heavy and risked dropping and breaking. He would sell us double hungs but recommended single hung, Instant savings. He even dissuaded us from adding extra windows where some large sliders were.He them started measuring. After measuring he said that he could sell and install new windows and the house would look the same as before except with better windows. His quote was the lowest and most detailed. the other two folks had given us one and two page quotes sheets summing up the install, His was detailed to the point of including each window its position and details we had added for with a graphic showing the type of window and its orientation. He did ask for the most down which was half. The first person asked for a quarter down and the other had said nothing had to be paid until the install. Gary said replacement windows are custom made since the openings vary he had to pay the vendor to get the process started. We would pay the balance after install and our complete satisfaction.It took about six weeks to get the windows made and four days to install. The install went smoothly and the installers were very professional. We are very happy with the result and recommend Austin Windowerks to anyone looking at replacement windows.

Great service.