I had a hectic travel agenda, and the person who worked with me on the phone was very nice. We didnt figure things out, but I felt listened to and well-aided. Plus, she took care of my needs right on the spot instead of making me wait for a call back. This was at the end of a work day.
Spammer... nothing to do with sales of water equipment. Never do business with a spammer, they have a lack of ethics.