Am dropping this review with passion and sincerity. The I.T guy in my state office couldnt help out despite spending an hour on my laptop but stepping my feet at discount electronics, Anderson. Am glad to meet a cool guy walking to me with a smile. He said, how can we help you today, sir. In my mind I was thinking he will be the same kind of I.T I just left in my office. Low and behold he fixed my laptop in 5mins, what an amazing guy. Kudos to Joseph, I wish I can increase this guy pay or give him a job close to me.Thanks Joseph, thanks discount electronics.

Ive done business with these folks many times and I always get great advice and reliable service. Theyve saved my bacon with data recovery issues and helped me make sound decisions about whether to repair or replace gear. Today, Tim even helped me figure out how to replace the battery in my UPS power supply system (a device they dont even service) without laughing when it turned out to be an incredibly simple process (I had looked for a manual online instead of a YouTube video to show me what to do - facepalm - doh!)Thanks Tim!

Tim helped a newbie like me find what I needed. He not only didnt push something I didnt need on me, he helped me find exactly what I needed at a great price!Thanks Tim!(P.S. The new Diablo 2 works perfectly! haha)

My desktop locked me out & bills were coming due, emails piling up--scary! So called, talked with Tim; he said bring it in. When I got there, he bypassed the passwords block and voila! In 15 minutes I was out of there with an accessible computer at no charge! Tim was courteous, knowledgeable, and gave honest feedback instead of a sales pitch. Great job!

Kris at discount computer was awesome.He communicated well with me about 2 computers that I inquired about

We went in looking for a new computer for my father and a gentleman by the name of Josef helped us find everything we needed. Some accessories we purchased were top of the line, others refurbished; but everything works perfectly together. Will definitely continue shopping here. And we loved the art in the store too, so awesome.

Tim helped me resolve my issue. He was very quick, friendly and professional. Thanks Tim!

I’ve used DE many times over even mote years. I recently bought a great HP CPU and couldn’t be happier with it. Brandon got me the hookup. Great job guys.

Talk about a great place to get computer parts, gadgets, and overall great customer service. Remember RadioShack? Yeah, this isnt that. Need a cheap laptop, tower, random, computer parts, etc.... Come here! I love discount!

I Love Discount Electronics! They know Everything about electronics, which I certainly do not! Now lets talk service...Brandon is the best, well so is the other guy, but I dont know his name. Back to Brandon, not only is he cute, but he has a big brain and awesome customer service. Yay, Brandon!

The staff here has always been courteous and helpful. I recently went in asking about an issue with my computer which was pretty big. Instead of trying to sell me something, the gentleman give me instructions on how to fix the problem. They will always have my business.

Tim helped me— and rest the staff were polite and knowledgeable. $99 for a desktop computer, $35 for monitor(vga only), and 9.50 keyboard. 1 year hardware warranty on computer. Legit place. Would definitely recommend, thank y’all 👍🏿🙏🏿

Great way to find miscellaneous parts including power supplies.

My boyfriend and I came here to buy a new laptop and the staff here are super knowledgeable! We got the OS we wanted with the processing speed necessary to handle my work from home software. Ive been coming here a long time and I will keep it that way!

Extremely helpful staff...well done!

This is a GREAT place! Extremely knowledgeable. They had been recommended to me by a friend. I live near Dripping Springs and I traveled there for a problem with my laptop not responding, an issue I could not figure out. I was in the middle of an important project and very stressed. Brandon asked me to show him what I was experiencing. He figured it out very quickly, it was a configuration issue, not sure how I caused it, but he was able to fix it immediately!! PHEW! This is the second time I have driven to this location, with an issue on my previous laptop. They are top notch and for me, so worth the trip.

Brandon was super helpful! He made me feel very comfortable and kept within my budget. Ill definitely be back 😊

Went there today to ask how to get my HP laptop to project to two monitors. Told them the type of laptop and ports it had-he assured me the $25 cable he recommended would work as long as I have a USB-C port.Got home. Doesn’t work. Apparently there are different generations of USB-C ports and not all support video output. Can’t get my money back because they only offer store credit - obviously a policy because these situations likely occur often. If I would have known my own Google search would have been more useful than the confident guy working there, I would have ordered from Amazon.

I needed my laptop fixed quickly. (Needed a new hard drive) Tim got me what I needed and showed me how to do it. It was easy and my laptop worked great in time for my big trip.

Quick, knowledgeable, dependable.I purchased my first computer just a couple weeks ago, had a malfunction, but they welcomed me in immediately to repair the machine.They had everything done same day. The staff that greeted me immediately five in an explained the potential problem and plan A and B of a solution. I will definitely but from here again. Im the meantime, Im enjoying my computer and one year warranty.

I was in the market for a new lap top but thought Id see what Discount Electronics had to offer and I was very impressed. Kris was a great help, he pointed out different considerations for my needs, he pulled numerous lap tops for me to test and gave good, easily understood advice. The lap top I decided on needed memory, hard drive and software updates which Kris arranged for me. The lap top was ready to go when I arrived for the pick up the next day. I couldnt be happier with the machine I purchased and it is good to know that if I have any issues I have the technical support on hand to help out. Thanks Kris

Brandon assisted me with choosing and purchasing a larger monitor and mechanical keyboard to add to my Surface Pro tablet. He was extremely helpful, patient, and happy to answer all of my questions. I am very satisfied with my purchases and Brandon made the entire experience easy and stress-free!

The coolest computer store in Austin! This is how computer stores used to be and should be. Good mixture of new and used items, youre sure to find what youre looking for and will probably spend more than you mean to because the deals are so good. I love supporting stores like this!

I was looking for a good laptop but had no way to visit the shop in person. So Jozef Medina helped me pick out one online. The laptop runs great and comes with most applications that I may need. This laptop will serve me well for years and I am glad I obtained my computer here.

I needed a good students laptop for my son. Jozef Medina worked with me to identify a good choice that was up to the task without being extravagant, and he also set up the machine ready to go for me. I am quite pleased with the experience

When my computer stopped working and I thought my whole work life was lost to the ages, I came to Discount Electronics. Brandon is a great associate there who walked me through the steps of what I needed to do to keep on rolling. He helped me find a solid and reasonably priced replacement for a computer, preserved my hard drive data, and 3 hrs later, I have a new computer and all is well. Thanks, Brandon and Discount Electronics! You guys rock!!

Good deals, but buyer beware. When you go to the laptop manufacturers website, and it says this model is not compatible with Windows 10, maybe you shouldnt be selling them with it installed.

I have been a customer of the north Austin store since their inception. I have bought many computers and parts and have had more repaired. Kris has been there longer than most and he has the best customer service skills I’ve seen. I have always gotten 110% satisfaction out of that location, and have had numerous devices delivered, and always have had the same great CS. I recommend then to everyone I know.

James did a great job with helping me find a windows laptop. great attitude, personalized service and wonderful customer support.

Joseph was very helpful and professional during our visit to Discounts Electronics. We went in looking for a gaming laptop and even though they didnt have what we were looking for, he was happy to go out of his way to help give some recommendations.

Matt and his team did a great job diagnosing my system and got it working again! Thank you so much!

Tim is the absolute man. I purchased a refurbished signed Lenovo desktop months ago and has been working incredibly well. Whenever I have tiny issues I bring her in and TIM knocks it out of the park. I highly recommend this place for your computer needs and will def be a solid customer for as long as I’m in Austin.

Super nice, knowledgeable staff. Recommended a great computer at a great deal. Very satisfied. Will definitely be back!

I came in bound-and-determined to buy a new lap top after my cat chewed through my laptop charger. Tim was incredibly helpful and helped me dig through a barrel of chargers to find the kind that would fit my computer. Then he patiently took me through the specs of every laptop on the floor until we found the right one for me. And we did. He helped me find the perfect laptop and never made me feel like I was driving him crazy with my barrage of questions. Thanks TIM!!!!! Give this man a raise.

I went in to have 2 computers repaired and to purchase a desktop as well. Jozeph helped me through the process and was most professional with his help and answering any questions I had. Nice to be able to rely on service from a company.

I went to discount electronics to upgrade my home office and was assisted y Tim. Tim took his time analyzing my needs, and providing several solutions in order to achieve the maximum amount of productivity available for me to work from home. I would highly recommend discount electronics for all of your computer needs and especially Tim. He was the best.

The counter agent was superb and he knew his job well.

Great products at an affordable price! I have purchased 2 desktops, a laptop, and a few monitors from here over the past couple of years - ALL devices still working great! During my last desktop purchase George at the Anderson Ln location went above and beyond to fix the issue on the desktop. He really made up for the inconvenience I initially experienced. George made me feel like an appreciated customer and not just another number or body walking through the store! DE has won a lifetime customer now!

A couple years ago this was an incredible place to do business with. They answered the phone and gave you great information. I am guessing some entity bought them out. Because they are horrible to deal with now. I bought a laptop. It did not work when it got here. I was on email with tech servicesFor 3 hours. It was still not working. I sent it back for a refund. After 2 weeks still no word from them.

Always quick and friendly staff. Went looking for a single ram stick and he had the right one for me quickly.Love that I dont have to buy RAM In pairs to upgrade my laptop. Had a 4gb ram laptop that had a single 4gb ram stick in it. Sp I didnt have to buy a pair to upgrade my laptop to 8gb when I only needed one stick

I was looking for a light and responsive laptop and came to the Anderson Road store abut 12:30. Brandon met me and reviewed options and then prepared a Dell Latitude that nicely met my needs. He was thorough and very helpful.

Kris was absolutely wonderful todayMy husband is walking out with an incredibly powerful laptop that actually meets his specifications 😮!With a one year, don’t-have-to-buy-it-separately, warranty.Almost bought a lesser machine for more money at a big chain store the other day, so I’m much relieved that this place caught my eye the other day.And? They have fish. And art work that truly pops all over the store.(And I got ice cream)So, pretty much a win win win win

I went in there very frustrated with my purchase and walked out extremely happy with the service. Bought a tablet that ended up not working well but was just out of the warranty. They offered to replace it with a better one for just $25 more...then just did an even swap! Chris and the online sales department folks were very helpful.

These guys are amazing. They always have great customer service at the South Austin Location, but this is the first time I have been to Anderson Lane. I was amazed!!!! Rio helped me out and he found exactly what I was looking for. I had online shopped and knew what I needed but in the store he knew exactly what I was looking for and where to find it. His customer service skills from that point on where just phenomenal. I needed to install a new operating system and hard drive to customize the computer to my spec. He literally RAN to get the hard drive and told me a time for the OS installation. I left the store because it was going to take a little bit of time and when I returned he had already rung up the transaction. He remembered my face (even though i was wearing a mask) and had a total ready for me before I even entered the store. I love Discount electronics and I will be back for sure.

Dropped in to pick up a PC for an office admin. I was greeted right away by Brandon who took time to listen to my questions and make recommendations based on my needs. He didnt try to upsell me which is always a plus. Once he verified the PC was in good working order, I was check out and on my way. Start to finish, 15mins in and out. I would recommend Discount Electronics, and specifically Brandon for anyone looking for a pleasant, no nonsense computer buying experience.

A big thank you to my discount electronics!!! I went in on the fly in search for some help to replace my Ethernet port and Patrick was amazing! He took the time to listen to my problem and help me find the replacement part. I was so pleased with the customer service I received, and just the fact that he took the time to stop what he was doing to help serve me was awesome. Thank you discount electronics for appreciating your customers and going above and beyond to provide excellent customer service.

The first time I went into DE was maybe Nov 2020, just to check the place out. I met Tim, and he was super helpful and friendly, and may have a bit of an OG vibe. I wasnt ready to purchase, so he wrote his name on a store business card and gave it to me. He informed me that I could order online, but Im not particularly knowledgeable with regard to computers/tech, and find that tedious. I kept his card with the express intention of coming back to him to help me find the right computer for me, because he made a good impression. So finally, I came back about 5 months later, called ahead to make sure hed be available, stopped by between breaks at my job, and within a few (20-25) minutes I was walking out with a laptop that does everything I may need it to do. He made sure the buttons and such all felt right, and that I wasnt going overboard with tech/hardware I wouldnt really need.. and reminded me to keep my receipt for tax season, since Ill mostly be using my laptop for that reason. Thanks, Tim!

I just experience some of the best customer service ever. I was assisted by Tim as I was buying computers for my school. He made my experience easy and effortless. He went above and beyond to help me get what I need to best serve our students. He takes time to listen and fully understand your technology needs. I am coming back and I am asking for Tim every time. I recommend you do the same.

Today I met Tim. He greeted me as soon as I came in. I told him I needed to leave my laptop for repair. He thought it would be a 10 day wait, but after a quick look , he fixed it in about 10 minutes, at no charge!! I was very pleased with Tims manner and patients. I went in expecting the worst, but I left a very happy customer! This has always been our go to place, and always will be!

Stopped by yesterday and was greeted by a staff member not wearing a mask during this pandemic. There was another staff member without one. City ordinance is in place for the wearing of masks. A state district judge denied the state’s request to quash a local order allowing officials to keep enforcing mask-wearing in Austin and Travis County.

Jozef helped us. We came in for a laptop and left within maybe 10 mins. Not because service was bad but because how great it was. He found us the perfect laptop in no time. He is extremely knowledgeable. Extremely happy

Came in to the store today to see if they could help me with my laptop after Bust Buy said they couldnt help me because it is more than 5 years old. Rich and crew made me feel welcome and helped me trouble shoot the problem on the spot. Best Buy wouldnt even look at it. We found the issue and got it resolved in a professional manner. Thanks Rich!I did feel bad for his coworker who had to deal with a Karen while I was being helped. Bravo to him to keep his composure to a rude person like that.

Tim was AMAZING!! I am not computer savvy and he fixed my laptop And explained everything layman’s terms and got me going in the right direction! I’m so happy with my purchase and would definitely recommend Tim if you need assistance!! Thanks Tim!!

I have shopped at the location on Menchaca and the staff has been super helpful every visit! Tylar knowledge and customer service was fantastic!

The folks at Discount Electronics are always friendly, always helpful. I enjoy my visit each time. James was very knowledgeable and answered all our questions confidently without making us feel silly. 😊

Thanks. Brandon, for trying to determine what is going on with the power adapter for my laptop. You have been great trying to troubleshoot some initial solutions -- I know youll figure it out.

These guys had my computer for a solid month and didnt even bother to look at it. Look, I understand we had a storm and blah blah blah. I brought the computer in BEFORE the storm. That excuse isnt flying with me. I wasnt in a hurry. First two weeks of no response. Sure, fine, whatever. But a month! Unbelievable. Theres no excuse for this kind of bad service.

Knowledgeable staff, good service. Helpful and easy

Needed a new office laptop, was in and out with the laptop i needed and the monitor adapter in 30 minutes. Knowledgeable staff and super helpful!

I stopped in to just look & see the laptops because my HP decided it wanted to kick the bucket. I ended up buying a Sony laptop for a reasonable price!The gentleman who worked there offered assistance & was willing to answer any questions I had! They were polite. I never knew that Sony made laptops. Even if it was a long time ago! Nice place to look for an emergency computer! 🙂👍

You couldnt pay more for older hardware! You could buy new with better performance for less, this business is preying on uninformed consumers.

Wes checked me in for a laptop repair. He was helpful, knowledgeable, and courteous. I look forward to seeing the results of their work!

Josh helped us get our computer up and running - same day! Fantastic service. We always come here and its always great! Thanks so much, Discount Electronics!

Quick service. Fair prices. Bought 3 - dual monitor stands, 4 - 24 monitors and cables this trip. Got 3 laptops for our field techs last month.

Ive been a loyal customer for many years. These folks have a great selection of quality products, many new, many refurbished, computers, monitors, peripherals, accessories, odds and ends, speakers, cables, chargers, you name it. Their staff know their stuff too. They will also troubleshoot and repair hardware for very fair prices compared to other places. You know what youre getting with Discount Electronics, great deals with an ironclad warranty that they stand behind with a solid reputation.

Refurbished junk. you get what you pay for. I thought I was getting a custom built laptop at a good price. Instead I got a bunch of used parts rammed together. I inherited the previous owners buggy software issues. The warranty lasts one year. Three months after warranty expires the disk has an error and now I have a paper weight instead of a computer.

My wife and I went to Discount Electronics to purchase a new desk top and laptop computer, DE is the only place we buy from. Today we had Joseph help us and he was great, Joseph asked us what we need the computers for and after the conversation he took us to two different types of computers each and showed us the plus and minus on each and gave us recommendation for each computer. Joseph was awesome and did a great no pressure sale, just another awesome experience at DE. The staff at DE makes every visit in painless and easy, kudos to staff and management, not a better place to buy electronics.

Brandon was very Knowledgeable about the product(s) he recommended to me along with the level of customer service he offers was exceptional. I would recommenced this establishment to anyone. I look forward to doing business with Discount Electronics in the future.

Very pleased with customer service. First Jozef did a great job upgrading two laptops. Then later Tim saved my bacon by emailing me lost receipts. I really appreciate the great customer service. You guys rock.

Wes helped me at Discount Electronics where I bought my laptop. He refered me to a great laptop upon a return. I like it. He even helped me with properly getting videos to be recognized on this laptop. Jeffery.

I got a good computer for pretty cheap. Ive got no complaints

First of all I came here looking for laptop charger so I didnt found it.and then the gentleman he work at the store I think his name Brandon he was super helpful and welcoming.So he helped me to find it online and he spent his time with me ..I recommend this place and Ill tell all my friends in Austin Tx!!!

This is the third time Ive been in the store and the third time Ive received excellent customer service. Jozef was knowledgeable and informative. He knew his stuff and explained things in a way I could understand. Great products, great vale, and fantastic service.

To whom it may concern: I am extremely impressed with WessHe was very helpful and professional. I would recommend anyone goingto the store on Anderson Ln. for assistance.

Great Products!Brandon has always been a huge help whenever I need parts!Definitely shop here!

My go to place for our business computers. High quality stock, good prices, outstanding service. Will use them again and again! Thanks to Tim and the gang on Anderson Lane.

Great product, good price w warranty.

Got a Dell laptop battery replaced. The 1st one didnt work, they got another one from stock and it was good to go. Glad they tried it in my laptop before I left as it is almost an hour drive home. So , good price and customer service. I recommend these guys.

Tim was awesome and very helpful. Even opened a card reader for us to make sure it would fit our compact flash card from an old Boss BR-900cd digital recording studio to pull some old music. 10/10

Excellent customer service had issues with the computer that was purchased from them about nine months ago and the manager was happily able to replace the computer with a better model and upgraded some things on the computer at no additional cost highly recommended

Greeting by an employee as you enter store. Employee asked questions to better understand my needs.made sure i had everything i needed before leaving.

Love this place, great service cheap prices

I have shopped at both the round rock and W. Anderson Ln. locations and found amazing customer service both times.Brandon was an awesome help, finding a great machine for my wife to use, catering it to the specifications we were looking for and keeping us at a phenomenal price point.It’s so easy to see why Austin loves discount electronics

What an awesome store! They beat my expectations by leaps and bounds in the computer repair department. Was expecting a lot less for a lot more money ended up getting way more for a lot less money. Great Job!

Always have unique and affordable systems

I went in to the north location store Thursday evening 11/5 and Kris helped me with exactly what I needed to connect my laptop to a second monitor with so that I have 2 screens now to look at. He even took extra time to test the 2 devices to make sure they worked which they did of course. I am so happy!! And more importantly, Kris was an fantastic employee to be helped by, I would ask for him again. Thank you, thank you!!!

I came here today and was Very impressed! Brandon helped me with exactly what I was looking for! Thank you!

Great items at great prices. Workers are very knowledgeable

Very helpful staff. Educated me well in what I really needed.

Horrible Customer service. Everyone that works there is a loser and a scammer. If you try an sell products they try to give you 15 precent of what its worth to rip you off. They are trash, and everything they sell is 20 years old. The General manager does meth in the back office.

Called close to closing for a quick question. Pretended they couldn’t hear so that they could hang up and leave me with their voicemail. Lol

I cannot say enough amazing things about this place. I buy the majority of our work computers from here. The staff is friendly, helpful and knowledgeable. They have always treated me well, get repairs done quickly and the cost of equipment and service cant be beat. Dillon is my primary contact and his level of service is top notch! Thanks yall.

I called the N. Austin store on a Sunday & spoke to Kelby. It took me less than two minutes to describe what I wanted, then he asked relevant, short questions a to customize the computer to my needs. I was on the phone maybe five minutes and the computer is being shipped to me tomorrow. Knowledgeable, concise & polite - excellent prices & warranties. This place is awesome.

You seriously should shop here.Josh helped me get my system up and running same day. He really took the time with me to get my PC fixed by taking a few simple steps that I would have no idea how to do properly.

Pleasant little place with an interesting selection and friendly staff

Great place great deal staff is helpful good advice

Heard dripping in the other room in the middle of the night only to discover a leak that was dripping directly onto the keyboard of my laptop. Took it in to Discount Electronics and was helped by Chris who was fabulous at geriatric computer etiquette! Quickly sold me an identical computer for less money and swapped out the hard drive from the original computer — got an extra external hard drive in the bargain. All masked and distancing. Superb service!

We visited the North Austin location last week and Matt helped both my wife and me select laptops for our unique needs. In addition to the substantial selection of refurbished devices, Matt was very knowledgeable about which device fits our needs precisely. Once we each made our selections, he made sure our purchases had the most current updates before we left the store. The part I appreciated most was Matts professional demeanor, friendliness, and proficiency in the products without the pressure to upgrade/spend more.

Very experienced and intelligent new every question that I needed to know about a laptop or a Chromebook they took care of everything

Ive been shopping here for years. The staff is always friendly and extremely helpful. Good prices and have never had an issue with anything Ive purchased. Also staff is far more knowledgeable than big chain retailers. A+++