I cant say enough positive things about Austin MacWorks. After the Apple Store repairs left me high and dry, this amazing team came to my rescue with speed, efficiency, empathy and professionalism. I also witnessed the team of employees exhibit patience and care with assisting multiple customers in their friendly neighborhood corner store model. THIS is what great customer service looks like!

Staff was courteous and it was easy to schedule a drop off for a keyboard replacement in a macbook pro. However, the next day I was informed that I would be charged $379 for the keyboard replacement, while Apple Support had made it very clear that the replacement was fully covered. Ended up refusing the repair, but still had to pay a diagnostic fee of $69. Took the computer to the Apple Store and they fixed it for $0, including delivering it directly to our house.I try to support local stores, but the difference in price between this place and Apple itself is too steep. I would definitely try the Apple Store first for any repair.

I bought a new Imac to upgrade my 8 year old one. Srini and his crew did an excellent job helping find the appropriate new computer for my business. Once the computer arrived from Apple, they were quick to accurately migrate the data from my old computer to the new one. There was very little I had to do to get started with the new computer. I was relieved that I didnt have to set up each individual application again. It is worth it to buy your computer from MacWorks as opposed to the Apple store because you have a great team of experts to help you after your purchase.

I had a great experience here! Things are a little slower because of covid, but they always kept me updated and actually had my computer ready for me earlier than expected. Also very covid safe. I’ll definitely be going here instead of the Apple store in the future!

I have been using Austin MacWorks for several years and it is so much easier and more personal that trying to go through any of the Apple stores. They have helped me troubleshoot things very patiently and it is where I purchase my business computers, as well. It is worth the 3 hour drive for me to have their personal service.

I know it’s COVID era and their services are in higher demand than usual, but the staff was rude and unprofessional every time I interacted with them. They gave me no updates as to the status of my laptop repair unless I called and demanded it. I am very disappointed and hesitant to pay the lofty service fee to this establishment. When I expressed such concern, the employee said that “if I’m not happy with their service I can pick my laptop up and seek service elsewhere”.

After several hours with Apple via phone and chat working my way up the service ladder, their techs ran out of ideas and set up an appointment for me with Austin MacWorks. Took computer in and 10 minutes later - problem solved! Didnt even charge me. Genius. Super nice people.

I just had the best experience at Austin Mac Works on Mopac Expressway. First off the atmosphere is very down to earth and it was not a the sensory overload experience that the apple store is for me. The folks in the store were very straightforward and I felt like I could trust their guidance. My water bottle unfortunately spilled on my closed computer and it was enough to ruin it and it would not turn on. Luckily they were able to retrieve my data and upload it on a new computer in one day! I am so very grateful and highly recommend them!

I called to get my phone repaired because theyre authorized by Apple, but instead of offering to diagnose my phone, the kid who answered when I called just flat out said theyd have to send it in to Apple (and thus leaving me without a phone but at least 10 days). I took it to Best Buy (another authorized Apple repair center) and they diagnosed it and gave me options: 1) wait until my new phone comes in or 2) call Apple and have them send a replacement to my house. I opted for option number 2.

Currently frustrated with the service. Happy to change the review if things change when I finally get my device back.Macbook suddenly stopped turning on- all of the apple stores are closed, so Apple recommended I go here. ( I wish I had just mailed it to apple instead)When I drop off my device they tell me it will 10 business days before getting it back.After those 10 days ( having heard nothing from them) I reach out and they tell me they havent looked at it yet.I call the next day and they say I need to check my email and that they asked me to turn off Find my mac so that they could send it to apple ( I wish I had just sent to apple in the first place). I checked my email and there was an email from them from that morning. I turned it off and replied that it was done and asked if they could update what they are finding.No Response. More time goes by and I call again. They say apple has it, but that it should be done on Monday or Tuesday. I call on on Tuesday and get told it should be done Thursday. Now today ( Thursday) I call again and get told that it isnt done- nor has any work been done on it. That my apple care wouldnt cover it. However I have Apple care + so it should be covered. The guy on the phone realizes this and then says he is going to check with apple and that he will call me back.Hopefully he does actually call me back- but I am leaning more on that I will have to call and explain again over the phone. But we will see- If I do actually get a call back- I am happy to raise my review.I brought it to them so that it could be fixed faster than originally mailing to apple since this is my primary work computer and how I support myself. If they had known in the first place ( like they did) that it would need to be sent to apple, then they should have informed me of this, so that instead of just sitting at their office for days, I could have sent it directly and dealt with apple directly. Now I am having to deal with Austin Mac Works as the middle man, ( which they are failing at). I understand that repair times are longer due to apple stores being closed and covid 19- but the least they could do is be upfront and communicate with me about the status of my computer in a timely fashion.If you are reading this and are in a similar situation- do not bring it here- just mail it to apple. It will save you some stress.

Came into the shop to see if my 2015 MacBook Air had a chance of survival after a serious tea spill. The team was super nice, helpful, honest when it came to the verdict. They could have easily charged me a ton of money to repair my laptop, but they were upfront about the fact that the investment simply wasn’t worth it. Five stars for honesty, expertise, and great customer service.

I finally decided to upgrade my MacBook pros HDD to a SSD. I used time machine on a Samsung QVO 860 1TB. Everything was fine until I went to start the Mac. It would get stuck/froze on the loading screen. I ended up putting in the original HDD until I could figure out the issue. After several calls with Apple they couldn’t tell me anything. I called Samsung and they said my MacBook had a recall on the sata cable unibody. After reading on online forums majority of people said it was the sata cable. So I called Macworks and asked how much it would cost. After about 10 minutes on the phone with Milo, he said that it sounded like my sata cable was good and to try erasing the new SSD and installing the OS first and then using Migration Assistant to transfer all my data to the new SSD. Hours later.... and my MacBook Pro is running fast like a brand new MacBook. Such a simple issue that Milo was able to diagnose and fix on the phone with me! Highly recommend Austin Macworks.

Worst service!Update 11/6: When I handled over my mac why no one made sure to get the password? If it was part of the form why it not mandatory? Obviously I cant share my account password when you ask over an email which contains all my personal data. You should build a process to make sure you are getting all the details what you need when we hand over the mac, not after 1 week.At least if you apologised for the mistake in store then I would have been ok because mistakes do happen, we all human, but instead you guys were framing me for not giving the password over email.On the cost, this is in AppleCare, so dont B*

Wild rip-off. If youre going here make sure you also get a second opinion. Told me a price before even taking the laptop out of my hands. They told me the entire motherboard would need to be replaced for $875 and tried to sell me a new laptop instead. Left and got a second opinion, they actually opened the laptop and the motherboard is completely perfect, the only damage was to the on/off button. Saved HUNDREDS by getting a second opinion. AVOID even if Apple tells you to go here, plenty of other authorized retailers that are honest and dont make assumptions on work to be done before using their eyes to evaluate the issue.

This place has been absolutely awful to work with. Dropped my computer off and was told it would be a few days to know the problem and order parts. Kept checking in and they kept increasing the time, claiming they never told me a few days. 2 weeks later, they tell me they finally checked the device and have to send it to Apple for repair. Wish they would have done that from the start. Get the laptop back after a total of 3 weeks, open it up, and they had only fixed one of the two problems I hired them to repair. Dont waste your time with them.

Excellent service. Grateful for the expedited turnaround on repair of my iphone.

Brandon was awesome! I brought my MacBook Air in to get it fixed but unfortunately it was more logical for me to get a new laptop. He helped me decide my best option and gave me trade-in for my old laptop. I live out of town and was only there for the day but he was able to get all my data transferred before I had to drive back home. Thank you so much MacWorks!

This place has ALWAYS helped me and thank goodness!!! They are all knowledgeable, which matters as Im 100% not, and they will work with you till you understand everything and feel comfortable. Jose was who helped me this last time and Im so very appreciative. This is where Im taking all my apple products from now on!!!!

I have used Austin Mac Works several times when I had problems with my iPhone or IPAD. Service is great and they are so helpful! Thank you so much!!

Five stars for the gentleman at the front desk being a decent human being during a trying time. Thank you.

Ugh. Had arranged an on the spot screen repair directly through Apple. First 2 guys were helpful. Sent me off to get a corded backup. Second guy art 330 on 4 18 was more interested in seeming cool than making a customer happy. Didnt want to help. Acted like something broken would derail my plan. Seemed disappointed when it didnt. Told me could have it back the next day. Unacceptable.

This place deserve 0 stars!! Stay away!!! The staff is very condescending and they have horrible customer service skills. All I wanted was my mac air fixed! I questioned the guy about the pricing and the repair and all his responses were so rude. He grunted, huffed and puffed at every question I asked!! HORRIBLE experience. Also, they are way overpriced for repairs compared to Apple at the Domain. Ridiculous!!

I took my computer in this past week and everyone there was so generous and helpful! My computer is as good as new and I will be back! Recommend highly! Thank you for helping me!!!!

Ive been using these guys for many years and have been consistently pleased with them. They get backed up sometimes, but are usually pretty fast. I have been pleased with prices as compared to Apple. I like supporting local people, too. They have always been honest and helpful.

Ive brought my macbook here for repairs twice now. Both times the service has been excellent and the turnaround quick. Ask for Trey. He saved me over $700 in repairs and had my computer back to me within 48 hours thanks to his ingenuity.

A couple of years ago my MacBook Air was having some issues, so I brought it to Austin MacWorks. One of the techs spent about 30 minutes with me to fix the problem and...he didnt charge me, but asked that when I was ready to upgrade it I would consider them. So Im headed back on Monday to order my new Mac! Their prices are the same as Apples and they provide great service. Im a fan!

Brandon is my hero. He got my screen replaced and entire computer backed up sooooo fast, and definitely worked to push my fixes thru bc of some travel I had and me begging for a quicker turnaround.Can’t thank them enough. Used them 2x now and I love how they are networked in with Apple and u can chat with Apple support and they create an appointment with Mac Works for u! So easyyyyy!Great place.

These guys are great! I’m always coming to them with an emergency and they always always help me in a short period of time and it doesn’t cost me an arm and a leg. I can’t say enough about them. We’ve used them for years and highly recommend them. Thank you Austin Macworks!!!

I brought in my work issued MacBook Pro to Austin MacWorks because they service products under Apple Care. I like that it is a family run business and has that mom & pop level of service. It beats waiting in line at the Apple store. They were quick to diagnose my laptop issue and actually repaired it the same day since it was a quick fix.I learned theyve been in business for 25+ years. Theyre clearly doing something right and I would agree!

Fast friendly service. I actually watched a service personnel walk a customer to car with umbrella. First class.

Awesome, quick service! Had my repaired computer back in 4 days.

Austin MacWorks has saved me! I have multiple office computers and personal computers which they have repaired over the years. They helped me extend the life of my MacBookPro to 8 years as I was holding out for the new model. The motherboard died just a few months short of the new computer, so they rented me one and gave me a generous rate.

Brandon helped me today, he easily fixed my Mac in less than 5 mins! I thought my computer was trash and I was gunna have to buy a new one. But this was not the case. Recommend this place for great customer service and their knowledge! I will return for any future issues! Thanks so much!!

Trevor was professional, kind and very patient with my questions regarding issues with my Mac Probook! I office nearby, and Mac Works is my go to for Mac issues. Their staff is always courteous, work quickly to solve my problem, and very professional.Thanks so much for your help today Trevor!

AWESOME REPAIR place for Macs, got my repaired in a couple of days. Would recommend these guys to all my friends and family.

To sum up, they seem very disorganized and distracted and slow.I went into this place after finding out that there was a replacement battery program for my phone which was having problems. My main hope was that I would be able to have my phone fixed quickly and not have to make an appointment for the Apple Store. I came in around 12-1 on a Wednesday. I spoke with several of their employees. The guy who fixes these problem was due later that day but not in at that time. I gave them my contact info and serial number of my phone so they could do the background work to minimize the time I had to be without my phone. 4pm the next day come around and no call back. I called them back and the guy was not in again. They took my info again and ended the call. I get a call at 6pm from Jose and he seems distracted and also seems not to have any previous info that I had given them. He tells me that there are no appointment openings before Monday and that I would have to leave my phone for 2-3 hours for a diagnostics to see if my phone qualified for the battery replacement program. I had already verified that my phone was eligible on Apples site and it had taken all of 2-3 minutes. So I choose not to continue with their service because the Apple store could get me in sooner. Maybe getting another guy that works at just one location would stop problems like this in the future.The reason there are 2 stars is because the people in the store were nice and tried to be helpful.

I had an issue when I enabled iCloud and thought I lost all of my data. Apple care, the apple store and compuzone all said I was out of luck but when I took it to MacWorks, Trevor was able to remedy my situation. Thanks again Trevor! You are truly THE MAN

Super helpful staff! Very kind and were dedicated to fixing my issue in a timely manner.

About as unprofessional, uninspired and uninvolved as it gets. Socially awkward computer geeks are understandable, but their staff took it to a new low.Walked in and was greeted by a grunt. Only a grunt. The simple repair was to take two business days. After numerous phone calls and a full week I was told it was being worked on, but the guy left for a while and they would call when it was finished. Days later, having never heard back, I stopped in and was greeted by a What? My repair was finally completed and so am I - with ever using them.I thought I would save myself sometime from not having to park at the Domain and walk 5 minutes. I was so wrong.

I have been using Macworks for 6+ years. They have always been accommodating, helpful, and polite. They have repaired computers, and also rented computers to our small business. When they have gotten something wrong, they have corrected the problem or made up for it in some other way. I will continue to use them because they strive to make every customer experience a great one. They are local, and we should everything we can to support them.

My MacBook Pro stopped working because of water damage. Ultimately I had to get a new lap top but I was referred to Austin MacWorks to try to recover my data. Fortunately my hard drive was not damaged and they were able to do a data transfer. It was quick and easy! Brandon and Srini were helpful and knowledgeable. Thanks for everything!

I used this store for the first time this week. I had a Macbook pro that was more than 5 years old and unserviceable by Apple. They were friendly, honest and fast. Solved my problem and didnt cost me an arm and a leg!

These guys are the best. They know everything about Macs and theyre honest and more than fair.And no appointment required!

This is not a real Apple store. They dont have much merchandise in stock, and what they have is vastly overpriced. They wanted over $20 for a phone recharger which cost only $4 on Amazon. My advice: stay away!

I brought in my MacBook because I had somehow managed to break off my headphone jack IN the computer. The people were friendly, extremely helpful and had my problem fixed within 24 hours.

The management and workers here are rude and just negative, if they even do bother to say something to you. Some things I have brought them they could rapid, others they wouldnt even bother with. Every trip here has been like walking into vortex of disgusting energy that leaves a negative film on you.... Wont be going back.

Brandon was extremely helpful and got me out the door quickly...problem solved. Austin MacWorks is my go to for all my Mac needs.

Love this place. Excellent service, great, knowledgeable people.

Helpful every time Ive been in.

Austin MacWorks Business Model: Customer takes in a 2010 MacBook Pro in for service. MacWork representative tells customer, We charge $50.00 for diagnostics. Once we figure out whats wrong, well go from there. The customer gives consent. Customer leaves computer with representative of Austin MacWorks. Eight days later, a representative calls and leaves a voice message stating, We dont know whats wrong. The representative asks, Can you come in? Customer complies and rushes to arrive before closing.Customer walks-in to a group of people/representatives sitting around a table. Customer not sure who to ask about his computer. One person directs customer to the back of the store to someone on a computer. The guy on the computers makes customer wait. The guy on the computer finishes task on computer. The customer waited awkwardly. Guy on the computer ask, How can I help you. Customer says, Here to pick up my computer. Guy on the computer ask customer for his name. Customer gives guy on the computer his name four times. Guy on the computer is unable to verify customers name nor computer. Customer reaches into his pocket for his phone, goes to voice mail, puts voice mail on speaker, and guy on computer know exactly where look for customers computer.A tech comes from the back with customers computer. The tech tells customer the computer is eight years old. The tech continues to tell customer the computer has water spots on the dashboard, but theres no indication of water damage. The tech continues to tell customer, the computer is slow; and the tech couldnt run a diagnostics. Finally, the tech tries to sell a 2012 MacBook Pro for $600.00. The tech ask one of the guys sitting around the table about the 2012 MacBook Pro for $600.00. The guy around the table verbally stumbles and confesses to customer the 2012 MacBook Pro hasnt be swiped clean. Plus, its been on the sells floor.Customer comes into Austin MacWorks to get computer fixed. Customer agrees to diagnostics charges. Tech couldnt run diagnostics check. Customer still gets charged for diagnostics. Also, tech tries to up sell customer instead of fixing computer.A person from MacWorks replied to my review with apologies and asked for another opportunity to win my business. How about refunding/giving me my $50.00 dollars back. I was charged for services not preformed.After I was scammed by the people at Austin MacWorks, I went to the Apple Store at the Domain. The Apple Tech at the Domain diagnosed the problem in five minutes. (The Austin MacWorks took eight days to tell me they didnt know whats wrong.) The Apple Tech at the Domain told me to: do a software update, delete my trash, download Malware, and buy a new charger. My computer works perfect. Plus, the Apple Tech at the Domain didnt charge me $50.00 and try to sell me a six year old computer on the sells floor for $800.00.My answer to Austin MacWorks question: No I will never give you the opportunity to win my business.

I made an appointment to have a phone battery replaced. This was done through Apple, not with the store directly. Apple assured me that they had contacted MacWorks to confirm the available appointment and parts. When I got there, MacWorks acted like they never heard of me or Apples reservation practices. Their representative was polite but completely unhelpful and uncaring. He did confirm that the part was available, but told me I would have to wait two hours. Its a five minute job and I had a reservation. My comment: if you want to be an authorized service center, grow up and act like it.

Extremely helpful. Fast service. No wait time.

I never leave reviews, but i have to tell people to stay away from this shop! These people are overcharging people. My Hdd cable from Amazon didnt come in so I asked how much for the cable and to install. I already had the back off, the hdd unplugged, the cable properly unplugge and unscrewed from the laptop. Their price to push the connecters on and screw in six screws? $175. That is highway robbery. It takes less then 10 minutes to do this....probably 5 if youve done it before. Plus the person I spoke with was anything but helpful or enthusiastic. Poor customer service and way over priced. Do not go to this shop. They are taking advantage of people that dont know any better.

First of all when you answer the phone dont just say hello!? Like youre shocked someone is calling your business. These jokers not only treated my wife with disrespect but also nearly ran her over by what I assume is the owner of this clown shop. (Larger old guy) Anyways if you want to be treated like a moron and then get the run around this is the place for you. When my wife asked for our computer back they told her that theyd already processed it and that there would be a fee to get it back (she never left the store and it was right in front of her) Also they said they already ordered parts (false) to run diagnostics. Upon my arrival to get back my property they simply just gave it back. No flac, beacause Im a male? This is 2016 jubronies. I was able to get my laptop back without any verification of who I was What so ever. If you have computer issues Id suggest somewhere a little more buttoned up.

My mom went in because she had a minor issue booting into the windows partition on her macbook. They told her the computer was toast and she HAD to get a new one. She bought a macbook air from them and she gave me her old computer to get her word documents off of it because they said it was impossible. The osx partition booted up just fine and all the documents were easily accessible. Also, with a very quick disc check the windows side is back up and running. TOTAL SCAM ARTISTS!!

First of all, a local expert (like this company) is not to be compared to the internet sellers... Obviously things are cheaper online and in my opinion, online buying is meant for do-it-yourself-ers. If you want great service and support that you wont find anywhere else... Use Austin Macworks. This place is filled with the best of the best and I would never repair or by any apple product anywhere else (especially the apple store). That place is a nightmare! Anyone who is complaining about paying for higher quality service is NOT the the type of customer that should shop here. I like a company that offers expert service and advice and I am willing to pay for it. Period. Great job guys!

The service and turn around at this place stinks. I would not recommend this place!

Excellent, professional specialty shop.

The Apple store wanted $1,200 to do what MacWorks did for $300. MacWorks staff was pleasant and helpful.

Very rude and condescending employees that gave my wife terrible service. Just terrible. They wanted $120 and two days to do something Frys did for free in Ten minutes, so the value is not great, and their advice was directly contradictory to that we received from the Apple store and other retailers. We obviously wont be back and will look elsewhere if we need 3rd party service in the future.

Its not a cheap place to shop, but the service is good and very personal. I recently dropped off my MacBook Pro for a battery replacement and they had it ready by the time I finished another errand that same day. Ive also used them to replace a cracked iPhone 4S screen -- the first replacement screen they got was faulty, but they went above and beyond to make it right after that.

Way overpriced you can get New for what they sell for used

Total ripoff, go to the apple store even if you are out of warranty.

Excellent service.