Came in for an oil change asked my service advisor Tony for a wash and he said he would take care of it and after the two hour wait i come to my car and its exactly the same as i left it. Normally dealerships would wash cars if it comes in for service and im not one to complain but if i ask and you guys say youre going to do something please do it and if you cant i completely understand just let me know. I wish yalls communication between advisors and customers was better this is the second vehicle i bring to yall and its always the same please do better.

Wow, if I could give zero stars I would. I made an apt to get 2 recalls completed & showed up at my apt. time. The man helping me said he thought one recall required a part they didnt have & I would need to come back for it, but he had to look up the recalls. Im not sure why they wouldnt have looked up my recalls prior to my apt since I include the recall numbers in my apt. creation. He then says the fix will take all day & I told him I had to go to work so I couldnt wait all day & would need to reschedule. He told me my other recall which was a computer update would be quick so I left my car to get the one recall completed with plans to reschedule for the longer airbag recall.Two hours later I was still sitting there waiting with no update. I found my service coordinator in his office & asked him about timing & he said he had no clue & had to check, but he couldnt check until he completed the paperwork he was working on. After waiting 15 minutes it was clear he wasnt going to check anytime soon so I went out to the loading area to try to get my car so I could get to work. I was told I needed to get my key from the service coordinator & was sent back inside. At this point Im highly frustrated & go back in to tell Eric I need to go home. He tells me no one had even started working on my car yet & gives me my keys. He could have cared less. He knew I was sitting out there for 2 1/2 hours and I had an appointment! He could have just told me they were behind & I should reschedule. His excuse is they had a lot of recalls to perform that day, but its not my fault they are making faulty cars. The worse part is one recall is for airbags so Im driving in an unsafe car.I would recommend driving outside of Austin to go to any Toyota Service place besides this one. There is no customer service at all & they do not stick to appointment times. You will sit there all day waiting for your car & when I was wandering around looking for help not one person stopped to try to help me including the service manager who was chit chatting with a sales person for most of the time I was trying to get an update & obtain my car keys.

AutoNation Toyota South , they was able to see me right away at this location. They diagnosed my viechle right away. Thank goodness I have warranty for my viechle. Helps not to worry about coming out of pocket. The service here was fast and accurate. Thanks Toyota

I took my FJ cruiser in for a once over and maintenance. They found several problems with my car and gave me a quote for $5800 to fix leaking cv-axle, drive belt, front struts, tune-up, and several fluid flushes. After doing a bit of research on my end, I learned all of the line items were almost double what the standard cost of repair was. I ended up taking my car elsewhere and getting every line item taken care of for $3000. Pretty unbelievable they are charging 2x the amount of competitors.On top of the ridiculous pricing, it was an absolute nightmare to get my car back. I had to sit in the store for an hour and half for a car that was literally sitting in front of me with no work done. Aaron was extremely passive aggressive, and doing everything he could to ignore me. The rest of the staff was unhelpful, and basically told me I had to deal with him if I wanted my car back. The grand finale was to pay them $180 for diagnostics.

We use the service department for our Toyota and they are always thorough in their work and do a good job.

Friendly staff, vehicle got fixed and now is running smoothly all over again. However I wish they wouldn’t take in cars until they are going to look at them. I had and appointment at 9am, I dropped it off and it didn’t actually get looked at until after the weekend. It was about 3 business days before it was even inspected. All together for something more than regular maintenance I’d say expect about 1-1 1/2weeks to get your car back.

Had an appointment at 1:45, was made to wait 30 min in the car. After that some guy who calls himself advisor comes and asks what the problem is. I tell him everything .. instead of telling me they will fix it .. he was like is gonna take so much time its unnecessary. I kept telling him few more minor issues he was not at all interested in listing to me. All the time he was like we are so busy today. That will take lot of time dont get it done. Took me inside the cabin and kinda rude coz i told him i will wait and get things fixed. Such a bad experience.

Brought my RAV 4 in for the 15k mile service. Tony Do was the service advisor and I will ask for him again the next time. He is great! Very professional and attentive and explains everything. My car was ready in 1 hour. I bought my car here and have brought it in for services and have been very pleased with everything from the scheduling to the servicing at AutoNation Toyota.

Very polite, a salesman came out almost immediately to help us, Henry even pulled up the Carfax for us to talk us through the cars history which I appreciated

I bought my car from here before it was AutoNation and got free oil changes for the life of my car. If it was not free I would not bring it here. They schedule you appointments, but your car isnt seen any where near the time youre scheduled. My average wait for an oil change is two hours even with being scheduled early in the morning. They also dont tell you to expect a wait so you dont plan to drop it off, and end up having to wait the full two hours. If you bring your car here, I suggest planning on dropping it off so you dont waste 2+ hours of your life in the waiting room.Edit: I talked to the head service manager about the issue and he apologized for the wait. He said they are working on getting this issue resolved. I guess well have to wait and see.

My salesman badgered me incessantly why I was wrong not to buy their car.I took the car for a test ride. After 5 minutes driving I told him I wasnt interested. He asked me why and I explained my reasoning. For the rest of the drive, walking into the office, standing at his desk, and walking out he kept arguing with me non-stop why my reasoning was wrong. I told him multiple times (insert his name here) I am not interested in this car. The sales head who he recruited to try to change my mind was however polite and professional.You get one chance to make a good 1st impression and AutoNation Toyota South blew it. A toxic experience.

Wish I read the other reviews before leaving my car with them. I agree and do not think they are trustworthy. Tried to get me to pay for a bunch of stuff my car didn’t need. Told me I needed an air conditioning filter changed and wanted to charge me $60 for it. I had just had mine replaced not long ago for $30 (plus you can do it easily for $10 on your own). Told me I needed an alignment when that feels perfectly fine on my car as well and was just checked at my previous servicing. Made one other recommendation that was close to $200 that I’m quite certain wasn’t necessary either. Did not think the person had good customer service skills either. Was gonna leave my car with them potentially for longer to check out other stuff but am glad I didn’t because who knows how much they would’ve charged me for unnecessary things.

Cait Lawson was awesome! She found what I was looking for and going above and beyond literally! So helpful, professional, listens to what you want. Ali in finance was terrific and informed us of options available. Was a pleasurable car buying experience! Highly recommend Cait and Ali on your next vehicle purchase. Thank you!🙂

Super friendly and helpful. Looked out for me. They were not pushy at all. Would definitely recommend them. Ask for Keston.

I went in today and Jared Jones was real courteous to me during the entire service. There was confusion on my end, but Jones was able to accommodate me. Professional workers and I highly recommend them. Thank you!

If I could give this zero stars I absolutely would. I regret buying my vehicle here and service is even worse. If you make an appointment for an oil change expect to wait over 4 hours. The people are the absolute worst, no matter who you talk to expect a problem. The manager should not be a manager with his customer service skills or even the rest of the staff. The only reason I come here is because i bought the Toyota care plan for free oil changes and I so regret that decision every time. GO SOMEWHERE ELSE!

Going to get some maintenance work done tomorrow, always get great service

If in need of service, bring your vehicle here. Ive never been treated so well. Bless you all. ASK FOR JAROD. You will be treated as you would hope to be treated.

Great service providers and nice waiting room

Took in my sisters Toyota Corolla for a recall. Our family has been buying toyota’s for over 40 years but my mom who speaks little english called me saying a man named Art was making her feel that it was her fault for not getting it serviced. (Service department in the back) I have never been so heated in my life. I hope you change your employees attitudes and how they treat people when your company screws up. I’d love to have a conversation about this matter moving forward.

Purchased a new Toyota TACOMA. The salesman was very friendly & professional but said that he would match Charles Maund Toyota. I MADE THE ERROR BY NOT CHECKING THE NUMBERS. THATS WHY I GAVE THEM A 2 STAR RATING. The reason I didnt purchase from Charles Maund Toyota was the truck was on back order. Check with Charles Maund first or if u do purchase from Autonation double check the selling price before signing. I was never shown the selling price.

I have been going to this service center since I purchased the vehicle from them. I get lifetime oil changes for free and I am considering going somewhere else even if I have to pay. I am not one to post reviews especially bad ones but this is a rarity. I have gone all the way up to the Service Department manager with nothing but an aloof, plausible deniability type of arrogance. My first issue was with a faulty fuel pump and sensor. (3-4 visits, no answer to why I’m left on the side of the rotate with a quarter tank of gas on the gauge but an empty tank) 5th visit I told them to replace the fuel pump and my issue was fixed. My second issue, rather embarrassing one for me, was a completely corroded positive battery terminal. (3 visit, no solution and no fix) I trusted their multi-point inspection plus the complaint I had that my vehicle died while driving, complete power loss three times so far. The 4th time I ended up driving and truck died, I costed to a stop, in the rain and had to figure out why it was dead. My first look was the battery. The positive terminal connection was so corroded I removed it with just one pinky! Replaced the battery to a not corroding type of battery and installed a new positive battery terminal myself. Now I just had another sad experience with the service department. I went in for an oil change and was offered a tire rotation. I told my service against I get them free but if he wanted to toss it in go ahead. I was never told there was a charge. If I was I would have said no due to my comment right before that...I get them for free. I wasn’t made aware of the charge until I was checking out. When I told my service agent, I got a ‘did you not agree to a tire rotation?’ I simply did not want to argue with him when he had two other customers in his office. I ended up paying $30 for something I get free, which goes against their ‘Upfront Pricing Guarantee’. And the didn’t even offer me the complimentary PrecisionCare powered by Clorox Total360, which is free with any service. So my advise to future customers, do not trust this service department. They have shown a habit of not complying with their own policies and not caring to repair customer relationships either.

Appointment was easy to make. Service was quick and courteous and the repair was a great price. They even washed it, checked my tire tread wear and pressure, battery, and brakes. Everyone I had contact with there was (masked and) friendly.

Jarod Jones is an awesome employee.

DO NOT use their service center or buy a vehicle here. My wife purchased a used vehicle here two years ago got a warranty, seems that it covers nothing and is as worthless as their service. Had an appointment and took almost an hour for them to check me in, said they’d call me letting me know know the cost of repair and wether or not it would be covered under warranty; never called I contacted them. The warranty doesn’t cover the engine!!!I will never darken their door again!!! They deserve less than one star.

The general feeling you get here is that the employees are annoyed you are there. Almost as if they are doing you a favor. I will be trying a different Toyota service department in the future.

I am going to use this employees name here because I hope his management will see this. Art. Service Advisor name Art provided the ABSOLUTE worst service to me and my fiancé this morning that is unimaginable. I had a simple mistake in my appointment setting and Art thought he could take advantage of my situation. I also bought a service agreement for up to 75,000 miles and without even checking told me I didnt purchase it and wanted to charge me $580 on top of the recalls that Toyota is responsible for.Management, I strongly believe that you need to pull this employee aside and deal with his poor service provided to YOUR guests.

I had been bringing my Tacoma here for years, as they worked with the Toyota warranty that came with my vehicle. For the first several years, service was incredibly slow, but otherwise fine. You could expect to wait 2-3 hours for standard maintenance, ie an oil chance and tire rotation. Over time, things became worse. The wait times became longer - now instead of waiting for 2-3 hours for service, you wait 2-3 hours just for them to start looking at your car. At my last appointment, which I scheduled for 7 AM so I was there the minute they opened, I watched my truck sit in the parking lot for 2 hours before anyone even looked at it.Then, they started creating problems for my truck that werent there when I arrived - once when I brought my truck in for standard maintenance, I left and my tires were unable to hold air. I tried to refill them several times before I realized it was a problem Autonation had created, and I had to argue with them not to charge me to fix the problem they caused.On my last visit, they committed real fraud. After coming in with a perfectly functional a/c system, I was told there was something wrong with my A/C, and after waiting 3 hours, I was told that they had put blacklight-reactive dye into my a/c system to find it was leaking into my cab, that it would cost just short of $3000 for them to repair, and that the repair would take at least 2 days. Unwilling to do that, I went over my truck with a blacklight to find there was no dye leaking into my cab, as the service manager, Keith Hennessy, promised there was. I then had several professionals at other auto shops look over the truck, and none of them found any dye or leak, but all seemed to agree that Autonation had just drained the freon from my truck and tried to charge me $3000 for a repair I didnt need. Keith Hennessy has not answered me calls or e-mails about this. Do not bring your vehicle here.

3+ hour oil changes with appointment scheduled.... fun times.

I originally went in for oil change and state inspection. I did not request for tire rotation which cost additional $20 on top of what I went in for. The advisor informed of the additonal issues found, but I asked to only focus on oil change and state inspection over the phone. When I went to pick up my vehicle, I felt the price went up (normally range between $60-70, but it was $88.91. I thought maybe the price changed due to pandemic or something. However, after taking closer look at everything on the bill then I saw the $20 tire rotation, which is something I could get done for free at other place. It does not feel good to be taken advantage and the trust with dealer. It is also the main reason why I prefer to work on the bigger items at other mechanic than at the dealer.Sadly, even the mileage sticker to oil change was not replaced. Hopefully the mechanic reset the oil change milage inside the vehicle. We will see.

I booked an appointment online and the service advisor who was assigned to me was Cole. I waited so long in my car on the drive before a different service advisor arrived, that the person who greets you upon arrival apologized to me twice. After an hour had passed, I walked over to the shop and told them I needed my car unless I was next, but that I couldnt wait another 30 minutes for an oil change. I was told that it would be another 45 minutes before they could even get to my car, but yes, I was next. What the hell is the point of making an appointment if Im going to have to wait 2 hours for service?? I have literally had oil changes completed at this service location in 15 minutes flat. It does NOT take 45 minutes to complete 1 oil change. I ended up leaving without any service and I never once saw my service advisor, who was supposedly Cole.

Great service, easy to communicate with and prompt responses about services. One of the few places in Austin you can trust for vehicles services.

Horrible experience! Went to go get an oil change and as I was heading home after the service had been done today, I heard something fall from the bottom of my truck. My front skid plate had partially fallen. I had to tie one of my shoe laces through a hole in the bottom, so the skid plate would not scrape the asphalt on the road. After that I took my truck back to the dealership service place to get it fixed. They started checking the thread from the skid plate and told me the threads were worn out. The reason they got worn out was because they dont carefully screw the bolts back on, instead they just power drill them which damages the threads if not done correctly. I for one know it wasnt my fault since I always get my oil changed at this dealer. Also the manager was giving me an attitude at first telling me that it wasnt their fault which was a lie, but they just dont want to admit their mistakes. Apart from all that happened; all I got was a lousy sorry. Really?! After all of that, all I get is a sorry?!!! Sorry does not cut it, this is negligence on their part for not following the correct procedures. For those that own a Toyota Tundra make sure the technicians actually screw on the skid plate correctly! Absolutely terrible auto service place!

We were looking for a vehicle and had a nice walk around.

Brought my Toyota in for electrical issues with parking lights and was charged just a diagnostic fee. A month later the same electrical issue was occurring and it was obvious Toyota had not fixed the issue. I brought it back in and was charged a few hundred dollars to get the issue fixed on top of the diagnostic fee for the same issue. After all was said and done, Toyota called to tell me they had refunded the diagnostic fee. Good customer service!

Couldnt put it better than another review I read - these guys are rip-off artists. Do yourself a favor and make the ride to Bastrop for a good Toyota servicing from a place that knows what its doing. These guys only care about money and not so much your vehicle, to put it mildly.

Phillip Jones was great to work with! Very friendly, informative, and polite during the entire presentation. He was knowledgeable and answered all of my questions promptly, providing accurate information when quoting payments and interest rates. The car itself was impeccable and a great price! When I make my final decision on which one I’m going to purchase, it will absolutely be from Phillip! If you like an open, honest, and transparent experience, go see him you will not be disappointed!

Great service! Cole really went above and beyond to make sure I was taken care of. Reached out to me to give me updates, amazing customer service. Personally walked with me to get a car from the enterprise close to the dealership. Im definitely give 5 STARS!

Everytime Ive gone I have something negative about my time there. The financial guys have a weird ordering system which made me wait for over 2 hours just so I could sign to buy my lease. And when I went back to put down more on a loan, the guy they said was there decided to go home for the day... this wasnt like 30 minutes till close or anything either. Even getting my license plates they taped it all over the web registration, causing words to peel off the paperwork

Super fast and easy! Very helpful and knowledgeable.

The best place and a valued place to get your new Toyota car. The service department provides the best quality service. Highly recommended

Ive been coming here for the last 2 years, I always have great experience with them, their customer service is always on point! My service advisor is West Peterson and I definitely recommend him, hes always so polite and professional. He makes sure I understand everything before handing my key over (Im that person thats always asking questions for literally everything lol).

Very curtious and professional

As others have mentioned this place does not operate on their time windows. All in all, this is an acceptable place that seem to do their jobs fine. Just keep you expectations on the lower end and you will be satisfiedThis is my second appointment having an oil change + tire rotation and both times they have gone over two hours (despite their estimated service time being 45 minutes-1hour).The advisors are pleasant to work with but I wish they could help get you through faster.

Made a service appointment over the phone two weeks ago. My husband and I drove our two vehicles 1.5 hr round trip this morning in an attempt to drop my truck off at the scheduled time. When I arrived my service advisor informed me that he hadnt ordered the part for my service and that it wouldnt be available for two more weeks. My service has been on his docket for two weeks and I even called last week to confirm my appointment. Yet, the advisor, Art Gomez, failed to contact me to postpone or cancel the appointment and their horrible customer service wasted our time and money. Terrible service.

I had an appointment and even with it I had to wait two hours for a simple oil change! 😡

This is an update: I previously posted a 1 star about the horrible behavior of Louis, and I have since had a complete turn around experience. I highly recommend Isaias Fuentes! He is the one that will go the extra mile and treat you with Kindness and respect. If you are looking dont just walk in call ahead and get this guy Isaias Fuentes, you will have an experience above expectations!

I made an appointment, and was told it would take an hour and a half when I arrived (oil change + state inspection). I thought that this already seemed like a long estimate, but two and a half hours later my car was finally ready. I asked why it took such a long time, and was told the the appointment time is only a time for you to drop off your car, and does not change your place in line at all for the technician to actually work on your car, which I found completely bizarre. Also tried to sell me on $650 worth of additional maintenance. Will go somewhere cheaper and faster to get that done.

Had an appointment at 1pm, showed up 20 min early but didnt get checked in for nearly 37 min. At least 4 other people came in and were taken care of right away. Showing up and watching 4 other cars driven off to the service bay is not acceptable especially when you have an appointment and just get left waiting with the greeters. I actually had to call the service manager to get checked in who promptly started chewing out the greeter who had done nothing wrong. If this is toyotas service of excellence I am starting to reconsider my two toyota purchases. I have never experienced such a lack of customer service at any other buisness or dealership I have visited. Just one disappointment after another.

Service Rep Jared Jones is the man!!!!! Lots of cars in the bay at 7 am ready to get serviced, and he is positively bouncing to each car getting us all checked in. Not only was he checking in his own customers it also seemed he was checking in other service rep customers too. Good service, and team work!!Update: 4-4-19.. Jared Jones does it again! This is the Service Rep to use. I’ve been coming here for 2 years plus (with 2 cars), and Jared is the one to stick with. Good job again!

Be aware they dont use genuine parts they will tell you that they use original parts but they will put aftermarket parts. Dishonest.

Sometimes the big guys forget, its all about the customer service. This service center used to be a good place (if anything can be good about a service center). They would welcome you at your car, get your service advisor and made sure you felt welcome and at home. But that was 2012. Today not so much. After pulling into the bay the Greeter, and I use that word loosely, asked for my name, yelled out to someone, slapped a number on the car roof and went back to sit down...15 minutes later I went to the Greeter to inquire who my service advisor was at which point he led me to an office and just let me stand there. After another 10 minutes, my advisor came looking for me, once my car was check in everything was fine. Maybe one daythings will change for the better.

Awful experience. Work was fine, customer service and efficiency were not. I took my car in for a routine oil change and inspection at 10:30am, I was told it would be 1.5 hours. After 2 hours there was no update. I had to track down the mechanic myself. He tells me another 30-40 minutes. By now its 12:30. It was another 1.5 hours until I got my car back at 2pm. No updates along the way. I do get that things happen. But some communication, some acknowledgement, and an apology for a 3.5 hour oil change would have gone a long way. To boot, I got no explanation from the guy on whether anything turned up in the inspection. He handed me the report, told me to the see the cashier, and peaced like they didnt waste half my day. Overall time was wasted, no intention of ever going back.

We recently bought an S UV there, and after 5000 miles we took it into our 1st maintenance service. Before we did I schedule an appointment and selected about 6 services to be performed. They performed one halfway then went and ate some chicken before returning and finishing. They only finished when they did because I was standing outside of the Bay waiting for it. I was sold it was going to be 45 minutes and it took 2 and a 1/2 hours. That was with my appointment. Then the gentleman who had told me he had been doing this for 15 years seem to not understand 1 of the services I had requested and tried to convince me that that was something offered by Nissan before finally giving in and going to get that 1 done. So I only got 2 of the 6 services I had requested. Then upon my receipt I found the mileage was wrong, the license plate was wrong, and the battery form was missing. Then when I asked about my transmission service on my vehicle the person with 15 years experience there told me the wrong information about the wrong transmission. We paid for these services so that I could spend time with my newborn rather than doing the work myself like I do on our other vehicles. Extremely dissatisfied with my service. Had my wife gone she would have presumed everything we had requested was done and gone about her business unknowingly. On top of all of that while waiting outside the Bay watching my vehicle get serviced I notice there were a lot of unused gaskets for cartridge oil filters that a lot of technicians dont like to change because it takes extra time . I handed a handful of them to the service writer and expressed my concerns that my gasket was not changed when he informed me that the oil change service would not performed. The one I had requested along with my appointment. I havent decided if Im going to continue to use my maintenance service that Im paying interests on or do it myself and lose time with my children.

Greg Coy Service Dept Austin AutoNationby Rosa L Hernandez from Austin,TexasApril 22, 2020I have been coming to this Service Dept since 1997 when I bought my 1997 RAV4 and 2007 RAV4. Greg Coy was the first service person I met and continue to go to. He is an asset to the Toyota service dept. He is very professional, caring, remembers his customers and always goes out if his way to make sure everything is being done to your vehicle that is needed. He is why I travel hours to bring my 2004 Toyota Prerunner to him when I am traveling all over Texas to house/dog sit. My trucks gear shift was slipping so had it worked on and it was finished in less time that was stated and working great. Thank you Greg for keeping my 2004 Toyota Tacoma PreRunner running like new.

Very good service i always go to this place for my car maintenance. The staff are very good and very professional. They offer free coffee and water whenever you are waiting for your car to be fix. They also have loaner ipad for those who needs it. Comfy chair.

Buying a car ended up to be a pleasant experience. Ronnie looked after all logistics, made sure that I am getting exactly what I wanted though I did have very high demands. He followed up to make sure that I knew how the specifics of warranty work and took his time to explain the details. Being skeptical at first now I am a big fan of the facility.

The wait times are insane. I made a appointment to ensure a smooth process. My appointment was at 10:30 and I anticipated a quick 1 hour in an out as I typically experience at Charles Maund. Instead after 2 hours I was told it would be another hour but could be up to 3 more.... it did indeed take 5 total hours for a 30k service. This location is more convenient buy my plan is to go anywhere but here!

Incompetent people. They dont check you in and out the order that customers arrive. I see people who came after me get checked in and to top it off, people who checked in after me for the same services got checked out before me.I waited 2 hours for oil change, finally ran out of patience and went up to the service agent, at which point he said my car was ready. God only knows how long my keys were at his desk.I wouldnt come here if I didnt have the option.

The desire and opportunity to truly assist me was weak. I felt like I was an inconvenience, rather than an opportunity to show great customer service. Very disappointed. (And it wasnt near closing time, which made it even more disappointing).

Purchased my current vehicle there. Service was good and professional, the down side, watch the financing Dept. Make sure your payments are the way YOU want them. I had to send them back 3 times, to correctly put down the payment, I was willing to pay.

Keith Hennessy is the reason this business thrives. I watched him tackle FOUR customers issues that were brought to him at the same time. He handled each issue with absolute mastery despite the fact that the location was closing in 10 minutes. It was truly a sight to see. From listening in on a few conversations he was having, his motto seems to be, Never cut corners and always do whats right over whats easy.

I stopped going to this dealership for service to my 4runner completely. My car is getting older and when I mentioned offhand I might want to sell it, Nathan, (who had been my service representative the 3-4 previous visits), immediately offered to buy it. He basically tried to cheat me by offering me $500 for it, and instead of immediately rejecting this ludicrous offer, I politely said maybe I would think about it. He then wrote his phone number on the back of a business card, and then told me to not to call him at 2:00 am in the morning, or I would upset his wife. Why in the world would I call him to let him cheat me out of my truck in the first place, and then call at 2 am? This is how their service reps treat women, so I suggest everyone beware. Ill never go back.

I had a great experience! Wes made sure everything was taken care of! they were quick! will be coming back again! i highly recommend!!

I visited them a couple of times car shopping and they were always professional. While we were impressed with all the Toyota’s in Austin, we felt the most comfortable with them. The no-haggle approach they take being an auto-nation dealer was appreciated.

My hesitation to buy a Toyota is how pathetic the service center is. People who does the job are good. But anything beyond that is something close to nightmare.Finance team lost my service details after the work. Instead of being apologetic for their mistake, they want customer to be running around, find service adviser and get them back what they need. I hope Toyota has better service centers than Autonation.

These scumbags will attempt to charge you $90 for a cabin filter, initiate multi-inspections without you asking and check off everything is “very good” when it isn’t. Avoid Cole, his used car salesman personality is obnoxious, crude and robotic.

This review is only about the service department.Went in last Friday(1-4-19) and spoke to Nathan Baker. Nathan has always been very helpful and easy to deal with. I asked him if he could help me determine what the extended maintenance and warranty I had purchased at another Toyota dealer covered. Nathan told me exactly what they really covered and his information corresponded exactly with what the plan administrator told me the following Monday. Also, had a question about my headlights and Nathan and another service advisor came out to my car and helped me figure out the special switch that controlled the brights when activated. All this was done late in the day without an appointment and only a willingness to answer my questions.Previously I had an issue with being charged incorrectly for an item every time I got an oil change and Nathan fixed it in the computer so that I would not have to get the charge removed every time I checked out.Finally, sometime back Nathan told me about a recall on my car and got that taken care of for me at no charge.Overall Nathan has always been very helpful and easy to work with.THANKS Nathan!7-9-19 Once again. Good fast service by Mr. Baker.Thanks Nathan!7-19-19 Nathan helped me get my older vehicle that had not been driven much, but had not had an oil change for months in for service. Appreciate his help even though it was short of the mileage requirement-due to time it qualified.Great work from Bobs oil change crew Luis, James.......Thanks Efrain in parts for your help.Great job again Nathan and crew.Thank You!

Faster service if you schedule an appointment online ahead of time. A little pricey for services and repairs than other places, but friendly advisors. Be prepared for a wait if you go on the weekend and/or without an appointment.

Friendly, helpful, communicate pretty well. They go the extra mile. A bit more expensive because they are a dealership.

I saw a vehicle online late Tuesday night and reserved via their website for a 3 day hold. I set an appointment for Wednesday morning to at 10am to see the vehicle. I called at 930 to make sure the vehicle was there and was told by Keston it was still in service until 6pm. I made another appointment to see the vehicle at 6pm. I called at 530 pm to make sure it was available and was told it need more work and wouldnt be available until Saturday at 3pm. I made another appointment for Saturday at 3pm. I get a text from Keston at 530 friday night that another customer was coming in to by the vehicle site unseen. I proceeded to call and text Keston and remind him that I had placed a reservation on the vehicle. I neither called me back or texted me back. I called and spoke with a manager named Todd and explained to him that I had a hold on the vehicle and was waiting to see it. He started to explain that he didnt show a record of the hold. When I told him I have the email showing the hold he magically saw it. He then stated someone was on their way down to purchase it. I told him nobody gave me the option to put a deposit or purchase it sight unseen. i told him I could be there in 15 minutes to put a deposit or purchase the vehicle. He stated the person was already on their way. He said he was gonna call the general manager and see what he wanted to do and call me back in 5 minutes later. 40 minutes later he called and stated he couldnt get a hold of the GM and was gonna sell to another person despite my appointment and reservation. This is the type of greed at this place. Wont honor a reservation on a vehicle. Dont waste your time with this dealership. Please go ahead Todd and Keston and try to dispute any of these facts. Keston has the worst follow up. I had to keep calling him or else I would of been driving to your dealership multiple times for nothing. You screwed me out a vehicle just to meet your end of week sales quota. I passed on other vehicles to look at this one and kept me on the hook for 3 days and screwed me. My wife and I took off work to look at this vehicle. This is a used Prius for my niece to get to school. Its not a large sale but the Tundra I am in the market for is and I am gonna drive right past this place with a smile when I do. I have attached a photo of my reservation on the vehicle. Its Friday night currently and my reservation is still good through tomorrow. No apologies. What a giant waste of time. Feel free to shop here and get a similar experience.

I made a day-of appointment and was attended by Grey Coy - who was super nice and cordial. I asked how long my oil change would take and he told me about an hour, but to my surprise, 35 minutes later, Greg came and got me, telling me Im ready to go! Great experience! My only critique is that the waiting area was HOT.

Ive never had a bad experience here. They do the job and its documented. Sevice Advisor Ricardo Molina was very helpful. Ill be back

The only reason I am not leaving a 1 star review is because Ace has been kind and courteous each time Ive had to bring my vehicle back for the same issue.We have had to bring our brand new 2018 RAV 4 to this service department 3 times because it is out of alignment at only 5k miles. The first appointment went well, we dropped it off on a Saturday morning and picked it up in the afternoon when they said it was ready. Unfortunately it was still pulling.We called back and did the same process the following weekend, when we picked it up it was still pulling again.The 3rd time we took it in and this time Ace was off for the day. We were passed to Tony to work with. Tony seemed to have no idea how car alignments work as what he was describing was not at all related to the suspension part that they replaced. I never let on how much of a mechanic I am and I can tell you, he has no business being a service adviser. He was condescending, and did not believe us when we told him it was still pulling after our 3rd visit. He told us to take the car for the week and see if it was still pulling. literally driving it out of the service bay it was still pulling and has only gotten worse this week.We did not get to take the car back last weekend as we actually needed to use it this past Saturday. its so frustrating that we have had to make 3 trips over 3 weekends and this is still not resolved.This week alone I have left 2 vm for Ace, one for Tony and have not heard back. I just am trying to get yet another appointment for this same issue so that my car can hopefully be fixed. I called in an hour ago and asked for Tonys manager. I left him a VM too... I feel that I will never get any communication back and will have to just show up AGAIN tomorrow morning to drop the car off.THIS SHOULDNT BE SO DIFFICULT!

Bad service. I had to wait almost 2 hours after them telling me it would take 1 hour. I can understand a long wait if its busy. I finally got up and asked one of the many Autonation guys in the red shirts who were just standing around, when my car will be ready. After a quick discussion, they realized it had been ready for awhile. I got no explanation, no apology, just a bad customer service experience.

Best customer service ever ask for Jared Jones or Epi these guys know how to treat a customer Texas Style

The worst car serviceRude and unprofessional customer service

Slow. On the phone for more 20 minutes trying to get parts. Drove there instead.

I have been here before. I have been a loyal customer since 2011. Normally it’s has a long wait time even for an oil change, so I am accustomed to it. This time I was there for an oil change and a tire rotation. I decided to call a friend and went for a meal nearby. I dropped off my car at 2pm and was told it would likely be ready around 4pm. Additionally, I called the center at 2:17pm to request a phone call when my car was ready. The woman that answered my call assured me that I would receive a call. Well guess what. I didn’t receive a call. So I didn’t hurry back to the center. I took my time, yes, because I was expecting a phone call, especially because when I arrived I was first asked for my name and number and because I called to confirm about the call/notification! I definitely expected ONE phone call to know that my car was ready. The WORST PART: the center closed at 4pm. I didn’t return until 5pm. As a two hour wait is very common here, I thought three hours on a busy holiday weekend, Saturday when I didn’t have appointment...I thought it was a valid possibility. My mistake was not checking their closing hours before I left, completely my mistake! But when I was told that my would not be ready until at least 4pm, I didn’t think/know that was closing time. Long story short: I am without my only vehicle on a three day weekend, on which a had a small road trip planned. Never got a single call. Not for readiness. Not for center closing. And after they close, NO ONE CAN HELP YOU GET YOUR CAR UNTIL THEY REOPEN. FYI: BE SUPER CAREFUL WHEN YOU LEAVE YOUR CAR FOR SERVICE AND EXPECT A PHONE CALL! I learned my lesson! KNOW THE CLOSING TIMES. DON’T TRUST ANYONE! NOT THE SERVICE REPS NOR THE ONES THAT ANSWER THE PHONES. Obviously no one cared when they left for the day knowing a customer like me would be without a car. AND WAS NEVER CALLED.

I dropped my car off at 9:30 AM this morning. It is now 2:04 PM. I have called to get a status of my car but they keep saying your advisor will call you with an update. I did not get any calls. When I called back, they transferred me straight to VM. When I called back, they put me straight on hold. Currently on hold still as I type this. Its ridiculous that I cant even get an update on my car. Its been almost 5 hours.

They don’t know anything here don’t go!

Asked for a diagnostics this is what I got a bill for $90 that says $3200 to complete work and $4280 if I want the cover sealed on timing chain. No explanation, no breakdown on parts, no acknowledgment that Toyota’s are known for this problem. No help what’s so ever. When I had warranty they were ok but out of warranty man they are terrible don’t care about you at all!

They are nice here but their prices are outrageous. The $90 diagnostic fees for a man to look at your car for 30 seconds and guess what the problem is in order to lock you into using them, because they know they are more expensive than everyone else, seems dishonest.

Waited entirely too long for a oil change. Luckily Matt who you can tell genuinely cares about customer service went out of his way to make sure the scenario was fixed.Thanks Matt.

My husband emailed this dealership about a new sequoia and got a response from a sales guy who said we could come the following Saturday to test drive. He drove 45 minutes across town with our two year old and asked for the sales guy when he arrived. The front desk said he was in and they would page him. After waiting for 30 mins my husband called the guy only to find out he wasn’t actually there. We will never go back. Don’t these sales guys have a quota to meet st the end of the year? Take your business elsewhere.

I asked to change or fix my seat belt.agreed to change new with only $89 .Told me to done maxi 1 hour and half.I came after 2 hour no thing was done.And charge me $100 for diagnosis of seat belt which already informed by me to change.

Ripoff artists, and worse. Do not trust a word they say. Sold me two lemons in a row. Never again.

Michael Clarke Refused to fix my 2018 rav 4 brake pads although It was still under warranty. Im seriously concerned about the safety .

As long as Greg Coy, service adviser, works there, i will get my car serviced here. Hes awesome!

They took 4 1/2 HOURSSS FOR AN OIL CHANGE!!! AN. OIL. CHANGE.

Quick and painless repair. Cole was my service advisor.

4 hours so far for an oil change and tire rotation. Thats about 3 hours too long.Edit- they found a leaky tire and I agreed to have it patched. $40 for a tire patch is crazy. Ive always gone to Toyota for service, but Im done after that. Discount Tire will do it for free.

Absolutely rubbish, everything is okay with one exception, they dont take their promise seriously. Let me explain, I bought my car 3 weeks ago and still didnt receive the charger for the car as they guaranteed it will be shipped to my home within 1 week. Also the sales rep just keep making up BS excuse. What a joke, wont do business with any autonation dealership again.

Many times I have been told to make service appointments only to arrive and have a delay because they take walk-ins. I was also charged for an oil change even when I had several free oil changes when I bought the car. I told the cashier about it and she had a terrible attitude and told me to go find the advisor that helped me so he could fix the issue. And of course it was very difficult to track him down.

The Toyota service in austin, is as bad as any worst mechanic in townan going worest fast, I took my new Toyota for second service and when they brought the car back, oil and dirt was all over the door, door handle, mates, side of the door , I was in a hurry to work, the next time i told service representative and he didnt care, but my car was not as dirty this time and was not any better than worst mechanic in austin eithe. Automation use to have the best, dont know what happen, my friend said the same thing.

4 hours for an oil change and an attempt at doing a state inspection (their computer couldnt do it for some mystery reason)

Poor customer service from start to finish. Rude greeting, unprofessional service manager, rude service desk attendants on nearly every visit. This most recent visit I was promised a rental car at the time of scheduling. When I came in for service at 7:30 there were none available and no offer for remedy other than a shuttle home that I would have to wait an undisclosed time for. I never received a phone call when my car was ready and it was nearly impossible to get ahold of the service staff after 5pm.

Great oil change time and customer service.

Everything was great here! Got and the info needed to know about the car to wanted!

4 hrs... FOR AN OIL CHANGE