Ive called 5 times for an insurance quote, and each time theyve promised to call me back - sometimes they say 30 minutes, sometimes they promise the next day. Called a 6th time and they said theyd call me soon. Might have just been my experience, but they definitely dont seem interested in new business.

Ive been with Watkins Insurance Group for many years. They are a professional, carrying group of people! I couldnt and wouldnt think of going anywhere else!!!

We recently bought our first home and got in touch with Justin Nelson at Watkins for homeowners insurance. He is very pleasant, responsive, and knowledgeable. We decided to switch to Watkins for our auto insurance as well, and they got us a great price. My partner and I pay less for both our cars together than my partner paid for his alone previously! Great experience!

The Watkins insurance group is the best of the best. never had a better insurance group take care of me like this before love you!!!!!

We are long time Watkins customers and have loved their service over the years. These folks have the experience to handle small and large policies and weve used them for both. Call them with confidence.

I have used Watkins Insurance Group for years with no claims and no fuss. I was easy money to them. Rarely had to call but when I did, I was always assigned a new representative and it was like pulling teeth to get them to call me back. My last representative was Amy, who provided very poor customer service. That was the last straw so I cancelled them and will never use them again. Extreme lack of communication and promptness!

Everything started as a great experience--got a quote quickly, very nice customer-service oriented representative. But then when it came to signing the papers, I was told I would get them by the end of business day, at the latest the next morning. I never received anything, and its now been a week and a half. There was no communication regarding a delay or status, and when I inquired, I got no answer on the phone and no reply to my email. Im a bit concerned that they took my personal information and then dead silence.Edit: Just as an update, the rep never ever got back to me.

I am a small business owner in Austin and Watkins handles all of our insurance needs. I recently filed a claim for the first time and was very happy with the process. The communication was prompt, courteousand the claim was settled quickly. Thank you Erin H. and Clint B.

We have had insurance through Watkins since the early 70s. As with any business, you occasionally get an agent that doesnt try as hard as others. But during those over 40 years, I feel that we have received Excellent service, top prices and treated like family!

EXTREMELY disappointed in this insurance company. Communication is very poor and little did I know their rates are WAY higher than other companies for the same if not better insurance. Do yourself a favor and shop around before signing with them. We learned the hard way as small business owner in Austin.

Outstanding Attention To Detail.....Superior Customer Service!

My agent Jim Siddons and his staff have been and are a pleasure to work with ! They show their experience in the commercial insurance business with each need they address.

This company has great marketing!

I have been with this insurance co. for 22 years and have nothing but good things to say.They have always kept the lowest rate upgraded..