My experience was amazing. Especially the employee his name is Ivan he was so nice and professional.

Melissa was super awesome. My husband and I came in with list of problems and Melissa fixed it all. She also offered to give us classes. They were busy in that store and she took her time and made us feel special. This was an awesome experience. They have always been great here. But she definitely made us feel like old friends.

I would not go to this store. Avoid it. They did not have a strong stock of phones or colors. I had to order a phone, the wrong phone arrived. Had to call twice to find a rep who could re-order the phone without just saying that original sale rep needs to process it. The reps dont want to help each other with orders or customer service because they work for their own commissions. They wont call or send an automated text when your item does arrive so you have to bother them just to get anything done.

My name is Denise and I want to tell you about Ivan at the Floyd Rd store. He is a very valuable asset to your company. We have been customers for over 20 years and he has been the best representative I have had the pleasure to meet. He has been very helpful and goes above and beyond for his customers. Thank you!

I came in a few weeks ago and since then Melissa Hopkins has been just amazing. She called me back and followed up. Making sure all my concerns were met. I came in to add a line and I got 2 for one! In an age where people just don’t give the customer that experience that makes them feel like they made a great purchase. She made me want to send her all my friends and family.

I switched from T-Mobile to Verizon in I made the best choice of my life a little more in price but it’s worth it I lole it so far

Melissa was great... please go see her. She will keep you laughing 😅 and explain it all

I came in today and got 8 new lines with Melissa Hopkins. She is patient and took 4 hours to set up all these lines. She eased all of our fears and is very detailed. I wish I could have enough ways to tell you how awesome this experience was.

Melissa was amazing. She really cares about the customer. It is hard to find this kind of customer service. Melissa melissa melissa go see her. She is in this location saturdays only. I watched her save a customer over 90 dollars a month. I daid self im waiting on that lady.

I came to his store to check on why my phone bill which was so expensive that I was thinking about switching . He was extremely knowledgeable and was able to save me almost 100.00 a month . Thank again for the excellent customer service. Anyone needing help with anything I highly recommend seeing Robert at the Austell location across from Walmart.

I read all the reviews and was a little skeptical. However, Melissa made me glad I did. She was helpful and knowledgeable and moved all my things over! She was just wonderful! On the 4th of july she took so much time with me !!!! I saw people in and out and at one point I said sorry to hold you up and she looked at me and said your all the customer I see today lovely young woman.

Better to shop at a Verizon store and not a Authorized retailer. Cellular Sales charge fees that is not necessary. Thats how they make their money and pay employees. Verizon Corporate stores are much better..

I want to commend Sean Holder for helping me today. Sean was knowledgeable, professional, and kind. I cannot thank him enough.

I came to upgrade my tablet and I must say that they were very effective and efficient. Although they were bust and undermanned, made sure to take care of everyone. I love this Verizon. It is the only one I go to!

Ms.JoAlyce Tholen was a very helpful agent. She resolved my issue with great confidence. Shes a great person. Shes one of a kind. Youll should be grateful to have her on your team.

Melissa was excellent I came in with a broken phone and she got me into a Moto. No iphones for me. I had so much fun and with her. Sh is there Saturday and Sunday. Left me her number in case of an issue and she wouldnt let me tip. She was extremely professional and I can tell she cares... This girl could sell me anything 🙂

I had a very pleasant experience with LaTonya Sanders. She is definitely a people person and extremely good at what she does. She gave me all of my options and did not pressure me and was very patient.

I was attended to in quick time and well satisfied

Dont even have Verizon, went with my Son! Was the best customer service in a phone store I have ever seen!

Latonya Sanders , she was amazing and very patient with me! I right recommend her, Really Appreciate. Thank you again Latonya and Verizon ❤️

I was enamoured with Melissa. She tried so long to fix my phone and I ended up getting a new one. She set up the new phone and made jokes. New phone and a show. It was so easy it didnt feel we were in there an hour. I am new to the smart phone world but she taught me how to use my phone and different things I didnt even know it did. She also told me to make her a list and she would answer any questions on that list... Shes there on Sundays go in and ask for her !

I went in the store to get a new phone and line set up, everything went so well and LaTonya Sanders was extremely helpful she broke everything down for me and made it all so easy! I would definitely recommend you asking for her if you go to this location. Thank you so much for setting me up and dealing with all my questions lol.

To make a long story short Ive been having some major problems with my iPhone 11 pro max. I got it in early June and it was working great! But, by around early July it completely stopped working at wouldnt connect to cellular data at all. At the time I was quarantined and unable to bring it in until about a week later putting me just outside the 30 days to get a new one. The guy was so nice and gave me a suggestion on who to call and talk to about it. Unfortunately they were no help :/, I tried going other places and nothing.Today, I returned to the store to get help activating my warranty. Im going out of town next week, its been broken for almost a whole month and I just really needed a new one and fast! It was a much longer process than anticipate but the guy helping me out, Hal Knowles, was amazing! He was so friendly and sympathized with my situation. He called customer service for me determined to help me out and after 2 hours, multiple transfers and even a couple dropped calls he was able to get me a new phone ordered AND with express shipping. Not only that but he even offered me some advice on my bill! I was so stressed dealing with this whole phone situation but I can honestly say that I left that building happier and certainly more relieved. I have yet to be disappointed with the staff at this location, they are so helpful!

Melissa was amazing and everyone there was helpful. I hate changing phones and she made it seemless... I really am glad that it went so well I saw people cleaning up and they were all 6 feet apart. If your looking for a good deal go see her.

Thank you Verizon on Floyd road austell GeorgiaThe young lady there today was very helpful

Dropped in to pay bill; quick and professional service.

Ashley waited on me and set up a new phone for me. She was very nice and courteous.

Did not help to fix my issue with the phone and sell me a sim card that did not work

Nice service 👌

Ivan is a great person. Help mes with everything I needed definitely would recommend him he is great!

The service with this phone has been great but when I got service with this phone I was told that if I mad my first 6 payments on time I would get $3000 In store credit to purchase merchandise. I verified twice before leaving store to make sure I heard correctly and both times the gentlemen said yes. Now I’m being told that’s not true. I will be shopping around for other phone services else where because that’s unprofessional. If you don’t have Verizon please don’t get it

I came in and Melissa really helped me she took the time to get all my information and log into all my apps and found the best phone for me. I wanted a 1000 dollar phone and she saved me from going into something I didnt need

The chick fil A of cell phone stores. Melissa was amazing. She broke down everything and was cheerful. I read some of the negative reviews and I have to say some people sound like Karens...

When I tell you I was in and out this place in under 5 mins its a GREAT thing. Before I could even breathe when I stepped in that joint I already had Desmond helping me out. All I needed was a simple SIM card swap, and he handled it like he had put the phone together himself. He was extremely knowledgeable on todays current events and whats going on in the cellular service carrier environment. This man deserves a raise and a half for the mind boggling excellent customer service I had received. I almost wanted to stay in Verizon longer just because the process was that easy. 350/10 times I would recommend going here no matter your service provider.

Ryan Kam was extremely helpful and accommodating. He helped lower our monthly bill and got us set up great new phones that met our needs. THANK YOU SO MUCH!!

Went in to pay a phone off on my account, I dont generally go to this location, because the employees work off commission and always trying to sell me something and never pleasant.

I went to this store today in complete panic mode....Lost my phone yesterday...From the moment I opened the door, I felt like I was the most important person on the face of the earth and yes, the store had other customers. I was immediately greeted by Scott. I have never come across a more helpful, caring and amazing human being. He takes customer service above and beyond. Not normally one that writes reviews (good or bad) but it is 100% necessary at this location. THANK YOU SCOTT, you are the best! On another note, the other associates that I came in contact with, were amazing as well. I would drive out of my way to go back to this location.

Dernard Holmes was a joy to work with. From the moment I walked he made me feel comfortable and made my trade in process so easy and efficient. He also helped me make the best decision when purchasing a phone. I will be returning here for all my mobile needs.

Samantha has been such a big help! She greeted us right away with a big smile, was able to get us the phone we needed, and even helped us lower our monthly bill! Sam was the sweetest and so so glad we came and got her to help us. One of the best experiences weve had at Verizon.

Boris provided excellent customer service getting my company phone connected as quickly as possible. Recommend this location and sales associate. Thank you

I want to thank Hal Knowles for calming me down and by changing my bad experience with Verizon to a good one! Thank you! Thank you! Thank you! I am a Nursea Front liner at that .Nevertheless ,my phone is very important everyday because I do my patient charting through my phone. This guy stayed very late to make sure I was straight!!! I ask this young man for a card little do he know I will tell all my nurse buddies this morning . Hal Knowles you did that!!! I will be back for sure.

Be very, very careful. My experience is my fault for impulsively making a decision that I regret on ever level.We went for iPhones.Was sold on this LG that is suppose to have 2 screens. Was told my 2nd screen would be 3 or 4 days. We are at 6 weeks now.About the money on the bill? We were told 30 more per line. Its like 100 more per line.I just feel heavy you know. Like I forget there are people like this in the world. I know it is/was my choice to ultimately make the purchase. I made that decision because I trusted I was at a reputable business and I was being told the truth.For me, I feel like I experienced a used car lot from the 70s.Becareful. Get their quotes and promises in writing. Be smarter than I was. My phone bill is literally 100 less that my 2020 car payment.

Garrick was the absolute best. I came in for a customer service issue and he was able to work it out where I got a new phone with other things and actually saved me money on my bill. Id definitely recommend him to my family and friends. Robert was really helpful as well. They both deserve raises . Verizon should be proud to have them as employees.

I was locked out my phone got off the bus and and Brianna Little helped me.Just want to send a compliment her,She was very helpful,She first assured me that things will work outPeople like herThen she worked a Miracle......Brianna got my phone back on track..The Lock out really scared me.She is a Wonderful Patient, Customer ServicePerson Verizon need more Customer ServiceLike Brianna Little

Friendly, helpful staff with fast service.

I drove 30 minutes to this store Just for them to tell me to dial *611 and they can answer the question I have. The employees dont ever sit down and help you they just push the *611 number on you like your bothering them.

I received excellent service from Hal Knowles! He was very helpful and diligent in resolving my issue.

Very pleasant experience at this location yesterday. LaTonya knew right away what was wrong with my phone. Shes very knowledgeable. So patient and helpful. great job! thanks again, l

PHENOMENAL EXPERIENCE! Garrick took great care of me. He answered all of my questions and helped me make the best decision for my exact situation. I didn’t feel pressured just respected. He even took the time to set up each individual device and walked me through how to use everything. I really appreciate this experience and will definitely come back.

Great customer service. Briana Little was GREAT she took great care of me made sure I got the best deals fast service and took care of all my needs. Definitely recommend this location!

Desmond laneEnjoyed my experience working with Desmond. He was very informative and knowledgeable about everything I needed to know about Verizon products. Will request this representative the next time I purchase anything with Verizon... top notch material. Not seeing anybody else

Words can not express the excellent customer service my wife and I experienced yesterday the salesman was name Hal Knowles this guy literally stayed 3 hours to help get our phone situation straighten out. Boy !!! it was a messed up situation.. However, regardless of the numerous times he was transferred or accidentally hung up on this man kept a professional attitude. So with that being said Kudos !!! to the guy name Hal I will definitely share this experience with my Wellstar coworkers.

I had an awesome experience today with upgrading my phone. Everyone in the store was great. My salesperson was Garrick. Hes awesome and literally had me in and out in less than 30 mins. I told him that I was in a hurry but needed to get a new phone and true to his word he was able to get everything done in a timely manner. Ill be sure to recommend all my friends to this store and to ask for Garrick.

I came in to buy a phone case, and Ashley asked me if I would like to buy a new phone. So she explained what the price would be and helped me with finding a new plan. She was great and helped me navigate the new phone and pair my new AirPods. Definitely ask for Ashley. Very pleased.

I returned my outer box case and the guy didn’t greet me nor did he tell me to have a nice day when we were done. He just handed me my return receipt and that’s it. His name starts with a C. Today is 4/29/21 10am 😒

I called the store to learn about getting my phone serviced. The person who answered simply did not care to listen. We had a decent connection. I explained what I thought was needed and he responded saying something that showed he was not paying attention to me. When I was trying to repeat he started talking to somebody in the store while I was talking to him repeating so I could get an answer to my issue. The associate simply could not pay attention.

A huge thank you to LaTonya Sanders for helping me transition to an iPhone. Her knowledge, experience and kindness was exactly what I needed. Thank you LaTonya!!

Had a great experience with your rep La Tonya Sanders. She was able to bring me up to speed on my bill and get me well informed on promotions and plans through Verizon. Thank you for all the help.

If you need assistance ask for LaTonya Sanders. She is fantastic! Knowledgeable, professional and friendly. She analyzed the problem with my cellphone charger and quickly determined an inexpensive solution. Thank you, LaTonya.

DESMOND IS THE BEST!! I was about to give up on Verizon and him and his team was so knowledgeable and helpful. Best customer service ever!!!!

Too long of a wait. The self-pay kiosk has been removed in order to allow staff to be more personable. That was a bad idea. Customers should have a choice. Being able to quickly pay and go, would have helped me save at least 15 minutes.

I went in to the store with the expectation of cancelling my business account with Verizon. As a business owner I take pride in customer service and being able to offer the best to my clients. With that being said my experience with Verizon has been less than positive. When I walked into the store I was immediately greeted with a huge smile and handshake by the sales rep Garrick. I was still upset and intent on cancelling my services and going elsewhere. However, his pleasant demeanor and attitude was slowly causing me to lower my guard. He listened patiently to me rant, rave and vent my displeasure about my past experiences. After I finished he genuinely apologized on behalf of the company and asked whether there was anything that he could do to change my mind. At first I was adamant and told him No but he didnt let that stop him. He once again apologized and said that he was refusing to take No for an answer. He then got on the phone and called someone on the business side of things and explained my frustration and asked if there was anything that could be done to save the account. To make a long story short Garrick literally single handedly saved my account from being closed and switching over to T-Mobile. If not for him my 15 line business account would be closed. I dont know who in the company reads these reviews but Garrick is an awesome asset to the Verizon company and I would recommend him to all of my family, friends, and business associates. Have a great day.

LaTonya was very helpful on today and assisted me with my sale all the way through! She is definitely a great asset to the company! 😊

Went in to get a new device after returning one. This store handled everything with no issues in less than half the time of the Verizon store we went to before!

Excellent service. Very knowledgeable. Would recommend Ashley to anyone. Came in and had to get a new phone for my husband. It was an effortless process. She was great to me.

I worked with LaTonya. She was very patient with me while we tried to access my account and she fixed my technical issue with my device without charging me a dime. Competent, professional service! Thank you!

Tyler Stiles and Patrick Patel deliver great customer service. Tyler greeted us warmly and responded attentively to service and resolve our cellular problem. And Patrick was very knowledgeable and exemplified teamwork as both professionals were devoted to providing us a positive Verizon experience. It was most appreciated and impressive.

Great staff

My wife and I worked with Michael Johnson at this store to transfer our mobile phone to a new phone we had been given as a gift. He worked diligently on this matter, and there were a few twists and turns to get it accomplished, but he gladly worked through all the necessary problems to get us up and running. Michael is highly knowledgeable and extremely professional. He will be our go to guy for any and all mobile phone needs going forward! Thank you Michael.

As soon as I walked in the door I was greeted, however the gentlemen that greeted me sat down on the couch right in front of me. Who does that??? Also the rest staff was also seated while customer walked in and had to wait to be seen! What kind of customer service is this???!?? Will never visit this store again nor do I recommend it!!!

I went in for assistance to get photos off my tablet that had a cracked screen. Cameron Butt was awesome. It was not an easy task but he got my photos loaded to the Cloud. I am forever grateful!

What a great experience. Vi and Don were wonderful to work with. Very patient and I am a happy Verizon customer

I would not recommend picking up a new device that you have ordered online from this store. Your online documents say on thing and they say another. Online I chose the option to have the tax on the new phone billed to me. When I got in the store, I was told I had to pay in then. It also seems they need training on the whole pick up process.

Garrick Ginyard provided one of the best experiences I’ve ever had purchasing a phone.

Reuel offered phenomenal service. He was kind, gracious, patient, helpful, and went out of his way to ensure that I received every discount, and every special offer, that was available. His service confirms that my 20+ years with Verizon have been the best decision I could ever make regarding cellular service.Long live Reuel!Long live Verizon!Sincerely,Scott

I had been billed incorrectly for over $200 for 2 months! I had been around and around in circles with customer service until I went back into this store... The salesperson LaTonya Sanders took me, a disgruntled customer and my situation on and spent at least 2 hours on the phone with customer service (time which I can NEVER get back) to get things settled. Im grateful because NO ONE else would have ever done for me (and so graciously) what she did!

Huge shout out to Dezmond Lane for spectacular customer experience in the Cellular sales store. I was irritated over a screen protector that was damaged at purchase and had already made several trips to the store to see the rep was responsible for exchanging (the other reps indicated they were unable to assist). Not only did he exchange the protector but it was a much better one. Thank you!

Garrick was amazing helping me set up my account with version. He needs a raise some praise and a vacation l. Thank you version

I came into Verizon because I was having issues with my my phone.Garrick the sales rep was able to help me.He answered all my questions and help me set up my new phone. I am very pleased with my visit to Verizon.

I went into this store on Floyd Road with my husband to purchase 3 phones. We realized a full 24 hours later, that we only needed one phone. When we asked to return the phones, they said there was a $50 restocking fee, for each phone. The worker Eric Williams refused to work out anything with us. Something about all these issues, seems very fishy to us. Phones that were not yet used being returned and we are charged $100 to put the phones back. We figured if were being charged to return the phones, then we might as well keep them. WE ARE EXTREMELY DISPLEASED, CLEARLY SOMEONE IN THIS COMPANY IS GAINING SOME BENEFIT FROM THIS GREED!!!!!!

I had a great experience at this location, Garrick was very knowledgeable and professional. He fixed my phone in a matter of minutes and there were no wait, I was in and out. He also helped me with my replacement. I’ll definitely return!

I just want to express my deep appreciation for the service provided by Lalu Patel while visiting today at Verizon in Austell. He was extremely helpful and the customer service level was beyond perfect. He is a valued employee and should be treated as such thank you for having him here at this location.

I came in frustrated for many reasons. Garrick Ginyard was able to listen to my needs and get me back out the door smiling and saving money!!! I highly recommend this location. Ask for Garrick!!

Ashley was friendly, knowledgeable, patient, and detail-oriented. She was a pleasure. She got me all set up on my new phone. Great experience.

Edward made sure everything was smooth and in order when making my recent purchase. Great customer service from start to finish.

Had a great experience today with Allen at the Verizon store. He could not have been any more helpful and patient and kind. Go check out the store and ask for Allen.

My initial interaction with John Nur was good until I left and queried a set up device charge of $40.00 on my bill. I returned the next day to collect my ordered phone and requested a refund of the set up charge. This time I was most unfortunate to deal with Kevin Jones whose customer service attitude left a lot to be desired. Apparently he was upset I wanted my $40.00 refunded. He then had the audacity of wanting to charge me $35.00 for a restocking fee after I decided to cancel the entire order. When I asked what restocking fee and I had not yet received the phone....he stated you have a point. My total bill was $131 ++, l paid 100.00 in cash and the balance from a debit card, initial he stated I would get my refund in 1 to 2 weeks, after I cancelled the entire sale...he stated I would receive my money in 2 to 3 weeks. I then left the store without a phone and my money. I went home and contacted Verizon Corporate who apologize for the horrible experience , they then spent time to get me the same deal and also ordered my phone, to be shipped to me. I would never, never, ever return to that store. Ive been with Verizon for over 10 yrs and this is the worst experience Ive ever encountered.

LaTonya Sanders helped me with my account. She is an Asset to Verizon ! Professional and personable!

Patrick Patel was great! Wasn’t pushy. Didn’t try to talk me into buying anything I didn’t want. Will definitely come back to this location!

Service was very helpful. He was even able to assist others strike still keeping me as the main customer.

Garrick was a great sales associate. He guaranteed me great service from the start and he did that! Thanks Garrick!

I received EXCELLENT service from Brian Milton at the Floyd Rd shop in Austell. Thank you for going above and beyond for me today

I came in the store to get my phone fixed. Verizon Tina not only helped fix my phone but also sold me a new one and changed my plans to a lower rate. I will only come back to this store for her. Go see Verizon Tina if you want avoid deal and an honest person.

Extremely helpful and patient

LaTonya Sanders was a great help and efficient with the whole process...A++ service!

Garrick was very professional and efficient.He made the transition to my new s10+ very seamless. I would recommend him to friends and family.

Mike J has excellent customer service. He answered all questions and even gave great tips. I will continue to come to this location. Love my new business phone.

Great place

Visited this location on 01/21/19 to inquire about upgrading my phones. Garrick Ginyard assisted me with my decision. I did not arrive at the store until 7pm and after choosing a new IPhone he was so patient in dealing with us. Due many issues including a shared Apple IDs and phones not being backed upped recently the transfer of photos, contacts and apps took some time. Garrick worked with us and stayed late until I think 9:30pm. We left with working phones and Garrick never made us feel like we were an inconvenience. I went back on the 23rd to have my old IPhone converted over to my Mother’s number and again Garrick assisted me. And again he exceeded my expectations.I would recommend this store and Garrick. Thank you for all you help.

Prior to visiting this store I never foresaw a cell phone store receive a 5 star rating from me. Disclaimer, my experience was with one individual who was likable and more importantly knowledgeable. I cant vouche for the store in its entirety but I do intend to continue to go there to find out.